Hertz Rent A Car

Rent here often and it’s always a professional and pleasant experience. Clean new or newer cars and excellent customer service. I highly recommend this Hertz Local Edition location.

Unprofessional and very rude. Someone should teach them how to serve customers …

Summary: Terrible service, unprofessional, understaffed, misleading, and incompetent.
My explanation is long winded but I wanted whoever is reading to understand the utter exasperation you will face when working with Hertz. They are absolutely useless, nothing I was promised was given; not the time, comparable car, or even a clean car. The Hertz Corporation should clean house and decide to actually try and operate an ethical and professional business.
I am glad I work at a very large company that uses Hertz all the time because I will make sure they drop them and that none of my friends or acquaintances ever use them again. I am going to post this review on every ratings site and call customer service until Hertz decides to take some sort of accountability for the awful service they offer.
My car has been hit twice in the past year and required a rental while body work could be done at Accurate Auto Body. I went through Hertz because it is located within a couple miles of the shop.
During the summer I was hit and I scheduled a time for them to pick me up at the shop and called again the morning of to confirm. 40 minutes after they were scheduled to arrive they showed up.
To their credit they apologized and gave me a «fully loaded» car at no extra cost. To their discredit the «fully loaded» Chevy didn’t even have all the standard features my base model Civic has. I was also 45 minutes late to work because of their incompetence and a slightly better car doesn’t help that very much.
Fast forward to the winter– my car was hit again while parked on the street. I scheduled a pickup through Hertz. When I called, I was transferred 3 different times, I had to tell each person all of my information policy numbers license numbers names insurance, and then I was transferred to another person who seemed to have no idea why I was transferred to them and I had to retell them. After a 20 minute call I was done. 3 weeks later I got a call from Hertz asking if I was still interested in renting a car from them because they had no record of me calling before. I had the prior call confirmation number and after I had told them all of my information for the 4^th time, they were able to find the reservation in their system. At this point I should have been prepared for utter incompetence but I tried to stay positive. I called to confirm 2 days before my pickup just in case and they said everything is ready and I would receive a comparable car but I should call the day of to «remind them». Can they not schedule it themselves?
The morning of I called an hour before and told them that I would be at the shop between 9:10am and 9:20am. They showed up at 9:45am after 2 calls from the auto body shop and myself. I had waited outside for 25 minutes (it was –2 degrees outside and windy). The same girl showed up that was late last time in a dirty, snow, and ice covered Mazda. She drove me back to the shop while never apologizing for being late instead she kept trying to make small talk. At the Hertz location I asked again to confirm that I would be receiving a comparable car and they said «yes, definitely». I asked if it had Bluetooth, Pandora, or a rearview camera, they said, «No but it has Skyactive technology.» This would be comical if it was happening on TV but they were serious… How does having a different transmission and drivetrain make up for all the missing features they originally promised? How they can work for a car rental company and have no idea what is in their cars or what it means amazes me.
It turns out the dirty Mazda she showed up in was the one they were giving me. It had ice and snow on the windows, sticky stuff all over the console and the cup holders. The steering wheel had food on it and the car had a quarter tank of gas. So at this point I was over an hour late for work and now had to go fill the tank.

Returned my car and left my garage opener in it. Came back in 10 mins at exactly 6:05. I can see the employee sitting in the room banging on the door he refuses to come out. So I call hertz and I ask them they say keep banging on the door. Finally comes out and says we close at 6 and we open tomorrow. Told him and I get attitude back. What terrible customer service. He could have at least come to check who it was. Hertz your customer service sucks.

Don’t bother using Hertz for your rental car needs. I rented a car for use in Europe, and darn near died because it was a death trap. Customer service in Europe couldn’t have cared less, and when I reached out to customer service in Twitter, even less got done. I will be staying away from @Hertz for any of my rental needs.

I reserved a car online several days before.
They had my reservation.
They did not have a car for me.
The rental agent had no empathy and I had the feeling this has probably happened before.
To recap, I RESERVED a car SEVERAL days in advance, «reserve» defined by Meriam Webster as «to make arrangements so that you will be able to use or have (something, such as a room, table, or seat) at a later time.»
Unilocalers might know what reserve means, but apparently Hertz does not. Delicious irony from a car rental business.
I’ve never liked Hertz. Perhaps it stems from my youth working for Avis (we try harder) and when I worked at Avis we NEVER ONCE were unable to fulfill an existing reservation, especially one made several days in advance.
There are many car rental places and Hertz does not deserve my business ever again.