Enterprise Rent-A-Car

I use this enterprise for work on a weekly basis. Service is great. Cars always available and clean.

I have rented several cars through this location in the past year. The majority of the experiences have been great. They are punctual on pick up times. Have always had the vehicle I rented available or upgraded me. They manage to get me in and out pretty quickly As a whole, I would definitely recommend this as one of the better Enterprise locations.

I recently rented from Enterprise in Lisle, and the customer service is top-​notch. I was having car problems, and they made the rental process easy as I was searching for a car over the past week and a half. Let me tell you about two examples that they exceeded my expectations in customer service: 1). They didn’t have the car I wanted originally, so they gave me what they had, and covered gas for the day. 2). Once they did have the size of car I wanted (economy) it turned out to be a little jerky on acceleration, I took it back and they upgraded me, free of charge. They did everything in their power to make renting a car as smooth as possible.

UNABLE TO HOLD RESERVATIONS:
Did my research and made a reservation through Costco Travel. All packed and just walking out the door at 10 am to pick up my rental. Get a call from Matt saying they do not have a car for me. He asked if I could be flexible on the time, I said yes. He said he could get me a car that evening. I told him that was too late. After discussing it with him, he agreed that I was just «out of luck».
So why accept the reservation if you do not have any cars? I understand sometimes mistakes happen, but you need to take care of your clients when that happens. I travel all the time. When my flight is over sold, they put me on the next flight out even if it is a different airline. When my hotel is over booked, they make arrangements for another competing hotel in the area. When Enterprise is unable to hold your reservation, you are just out of luck.
I give Matt credit for calling me and letting me know that they do not have a car for me. What aggravates me is their poor customer service when they screw up. They were only willing to help me out when it was convenient for them. They did not call any other places to find me a car, or be willing to resolve the error.
To top everything off, they did not cancel my reservation. After scrambling to find another car at the last minute, I called Costco Travel to make sure they canceled my reservation. Of course, it was still active and I would of been charged for a car that I did not have. Great job enterprise, great job!
Save yourself the head ache and go to Hertz or Avis. They are located near this location and they know how to hold reservations.

They charged my credit card and when I called to inform them that I have never rented a car from them they said that it wasn’t their fault and hung up

We’ve rented cars from here several times over the past couple years. We’ve always been very happy with the staff and the cars. The cars are always ready to go and the staff is committed to making the rental process quick and easy.
Matt is one of the guys that helps us out. He is always professional and knowledgeable. We will continue to rent cars from Enterprise in Lisle.

The staff at this location takes great care of my rental needs each and every time. If they drop the ball they will do whatever it takes to make you smiling and a satisfied customer.

Will never use this location again! I live in downtown Chicago, don’t own a car & during the Easter weekend my mother-​in-​law passed away. I called my sister to help me find a car while I take care of issues at the hospital. My sister lives in downers grove and rented a car from this location that way she could drive the car to me and save me time from going to the airport. I would need a car for the next 10 days to help out with funeral arrangements in the north burbs area. Enterprise people at this location was not very understanding and added on $ 10.00 a day for second driver because my sister picked up the car and I didn’t. After I was able to think, I canceled my rent a car with this location and went to the one @ 2900 N Sheffield, where I was treated with understanding & got better pricing!!! The TEAM at 2900 Sheffield location was so understanding they gave us a free upgrade to a Ford Explorer to give us more room so we could pick up and drop off family at the airports. BOO to the Ogden location for taking an extra $ 40.00 from me & THANK YOU to the 2900 Sheffield location for everything you did! 2900 N Sheffield will be the only place I rent from in the future, everyone at that location on the day I picked up the car came as 1 to get the car cleaned and me on my way within minutes.

I had some damage to my vehicle and took it to the body shop to be repaired. A person hit me and their ins was covering the damage. When I dropped the car off they called the enterprise people to come pick me up for a rental.
Ok great. They come and get me, ask me what kind of car I want and I pick one out. I was asking about how everything is covered with the insurance and the young guy helping asked if i had a claim number. I did. He assured me that everything was fine and I was all set to go. I was a little concerned about how fast everything was going and what little information I was given but trusted him.
When it was time to turn the vehicle back in and pick up my car I took it back to the lot. The guy checked the rental out, had me sign a paper and took me back to the shop to get my car. He again assured me that everything was fine after he checked the computer and looked again at the claim.
Long story short, they just charged my credit card for the full amount of a 5 day rental. Over $ 240. I was assured and speedily shunned off during this whole thing and they charge me after saying it was taken care of. I’m not happy. The insurance company already paid for the damage to the car. Now I’m going to have to hunt them down and try to get this rental paid even though I had approval and enterprise assured me it would be taken car of.

Excellent, great service from everyone there and did a pick up and drop off for me, when I had some car trouble recently.
friendly, I had filled up the gas way over, not used to the little tanks compared to my guzzler. the manager gave me a credit for the next time I use Enterprise. Nice! going above and beyond the call of duty, that is hospitality and keeps ya coming back!

Glad to be able to leave the first review since they deserve a 5 star. The manager was GREAT and didn’t try to charge me a million things upon my return like many car rental companies do. I was able to drop off my car quick and get over to pick up my car before the auto repair place closed.