Enterprise Rent-A-Car

This is extremely funny, I always book with enterprise at the corner of Ogden and Aurora in Naperville and today as a normal day, I booked my reservation on September 24^th-​2015 at
and they put my reservation with this other enterprise at 1097 E. Ogden, So, I try calling them to get a pickup from my house and I’m about 5 miles away, I was on hold for about 10 minutes and nobody pick up the phone. So, I drove down there and park my van nearbye and walked a half a mile to their store.
I get in there and one of the the customer service agents, she was chuckling with a customer on the side, didn’t even bother to say, I’ll be right with you or anything, but not at the counter and it was a while maybe a good for 5 minutes. So, I got up to the counter when they were done and she said to me, I need a major credit card, well, I have rented maybe 30 cars and the last 5 years and I always have my business debit card, I don’t like credit cards because I don’t want to pay the interest if I’m late on a payment so I figure it’s better to just pay for it in full instead of owing the money, I rent at the other enterprise all the time with my same debit card. So, I tell her, I don’t have a credit card, she said, oh I’m sorry, without a major credit card, you cannot rent it and I told her I rent at the other one all the time, she said, sorry with a smile on her face, I cannot rent it to you I don’t know, I’m not a part of the customer service team, but, in my opinion a debit card, you can take a huge out of someone’s account. I think is better than a credit card but she didn’t even offer me that and that’s funny you know I listen to the. recording when you call them and they say we’re here to help you, we are a family run business and we go out of our way for you well, it didn’t seem like they went out of their way for me considering I do rent at the other enterprise. I don’t know about you but when I hear someone tell me I’m sorry, with an explanation. I feel like telling them which I have in the past, I tell him please don’t tell me sorry, because sorry doesn’t do anything, except make you feel a little better but, in reality you’re insulting my integrity, well never rent here, you better have a major credit card or don’t even attempted to rent from them, you be wasting your time, but at least you have a smile from the a customer service department, oh and she tilts her head a little bit to the right trying to make it really sincere
By the way, here is my booking information, not to make it look like I’m lying, So, here it is.
CheapTickets booking number: PBCTIX-115−611−5354
Enterprise Booking Reference: 170 055 5930COUNT

Flew into Midway, but since I needed a car for a few weeks, went with a local rental. Very easy rental experience. Dramatically cheaper than renting at the airports, even when
include cost of taxi from airport to the local car rental location. Staff is fast and professional;
very accomodating. Only downsides are the extra time it takes compared to renting directly
at airport, and Enterprise not being open on Sundays.

The manager could not have been more helpful when I needed it most… I crashed my car. There was a mix up with what my insurance would cover. They let me keep the vehicle I was in at the lower price. Saved me much grief and aggravation while I was already dealing with so much.
Many thanks

I too had a ridiculous experience with this enterprise. I made a reservation online the day before because my work truck broke down. I got dropped off the next morning and my ride left. When I came into the store, they told me because im paying with a debit card, they need a utility bill. Why in the world would I carry my utility bills around with me? After telling the salesperson that I don’t have a bill with me, he said he can’t rent me a car. The other salesperson butted in and said «on our website our says it in fine print that you need utility bill if paying with debit card.» Wouldn’t you think they would put that in bigger print if it was such a big deal? Anyways I left and couldn’t get a car all because I don’t carry my utility bills with me.

Never again. I was in a rush to pick up a stranded family member so I did not have time to go someplace Else. I did receive some lies about how I Have to get insurance even though my personal insurance covers me… o.k. Basic sales tactics and lies, what really bugs me is that they had the NERVE to rent me a Nasty, dirty vehicle! I knew that the outside had not been washed-​no big deal, but there were all types of crumbs and dirt on the inside. My cousin better be glad that I love her because any other day I would have returned the dirty car, If this is how customers are treated, then I’m going to stick with Budget when I need a rental. I will include pictures of the crumbs and dirt.

Bait and switch on the model of car!!!
After settling on a car not as good as what was quoted they want me to take it for two days when I called I asked for one day. Went to hertz and got what I was quoted. Go to hertz or any other company

These guys are good. I had a long road trip to and from Columbus and wanted a car to spare my car the miles. Since I had a double upgrade coupon I went with Enterprise.
I booked online and received a call from the local enterprise confirming the reservation since online you just hold the car. I asked the kid from Enterprise if he had a car with Sirius radio in it for the long ride. He said not at the moment but would look into it. An hour later he calls me back with the news he has such a car.
He had me in a nice new Taurus with all the gizmos Ford has in their cars and it was a smooth ride all the way.
Great customer service to locate a car I requested.

I’ve never rented a car before but Enterprise made it almost painless.
So I wanted a weekend getaway to Minnesota. I looked online and Enterprise had an incredible deal for a 3 day rental at $ 55. I had to jump on that.
Customer service was very friendly but a little slow. The car I had reserved online was out picking up a customer, which in turn had me waiting in the lobby about 15 minutes. Not good when you’re on a schedule to hit the road. There has to be a better way to handle that.
When it was to time to return the car, it was no hassle. I signed off on my paperwork, received a credit back on my debit and was on my way.
The next time I need to rent a car, I’ll definitely be back to Enterprise.