Verizon Authorized Retailer – Wireless Zone

atrocious customer service. I went up to pickup my new phone. When I got there (approximately 4:30) was told that the data transfer would take 20 minutes to a half hour. So we went out to dinner. Came back 45 minutes later, was told «just another 10 minutes» while two of the three employees there were helping another customer set up her Verizon account using the customer’s grandson as a interpreter, All the time, telling her «we don’t set up people’s accounts, its a Verizon thing, you have to do it yourself». So left the store, walked around for 10 minutes and return. «Just another 10 minutes» while still helping the other customer.
Finally, at 6:00 (an hour and a half) I finally said to the person «helping» me that I would just take the two phones and do the transfer myself.
If you buy a phone here, expect a looonnngg time waiting for it to be set up.

Please do not come here for any upgrades, terrible customer service. Instead of informing customer about policy in a professional manner, they were very rude and incompetent. Don’t get me wrong, I love Verizon but not there customer service. They chose to argue with customers rather than finding a better solution for the customer. Understaffed and unplesant.

Horrible! What a total rip off! Don’t ever trust these guys and think they are Verizon! They are not Verizon! They are not helpful! They will try and get money out of you for something that costs nothing at a real Verizon! Total Buyer Beware! Also… Went down to Verizon and was told this company was independently owned and not Verizon!!!

Today, my parents and I went to Verizon Wireless store located on the second floor of Pheasant Lane Mall in Nashua, NH. The Verizon staff were warm and friendly as we were greeted upon entry. Chris was very helpful in recommending phones and accessories. We got the last two iPhone 6 (64GB). If you need an iPhone 6, they can place an order for you and it will come in 2 days. Since my iPhone 5 was having trouble backing up (photos, notes, music, etc), Chris was patient in helping me backing it up before trading in and upgrading to iPhone 6. FYI, for new customers (customers with other carrier plans wanting to switch carriers), they are currently offering deals: (1) If you trade your smartphone, you can receive up to $ 300 but it may require you to subscribe to a voice and data plan. (2) If you subscribe to a voice and data plan, you can get a free tablet (valued up to $ 200). Thus, I’d say the customer service was excellent.

Buyer beware at this place! I went here to compare Verizon plans and offers with my current carrier AT&T. I wanted an iPhone 6 Plus and they told me they just sold their last one and would have to get another from another store. If I came back when they opened the next day they’d have it. I decided to make the leap from AT&T to Verizon because their plans were cheaper and a better deal.
So the next day I showed up when they opened. We got the paper work filled out and they had the phone. They offered to transfer my data off my old phone to the new one using a machine they had. It should have taken 20 – 30 minutes but took over 2 hours! While waiting I asked about buying AppleCare and was told they don’t offer it. So i took a walk down to the Apple Store. They told me Verizon should offer it and that was strange. So I decided to purchase it later online at home when I had the time.
Later I contacted Apple and bought AppleCare. When Apple emailed me my certificate I noticed the activation date was off by a month so i called them. They said the phone must have been used and activated previously by someone else! Then I noticed the phone was malfunctioning — apps crashing, texts not going through, Safari not opening, etc.
I called the Verizon store and told them they sold me a dud and a USED phone at that. No apology — nothing. They told me they would have to order the phone and it would take several days. I ended up speaking to the manager about the issues because the clerk I spoke to could have cared less about the issues.
The new phone eventually arrived and I was notified. When I picked it up the clerk was rude to other customers, even telling one he didn’t have time to help her and she should come back the next day. She wasn’t pleased and had a few choice words so since my phone was updating and transferring data I told him to help her.
With my new phone in hand I went back to the Apple Store and told them what happened. They took care of my AppleCare and applied the new phone’s info to my protection plan. They also admitted they have had countless customers come in with nightmare stories about this Verizon location. They also informed me I didn’t actually buy from Verizon but from a Verizon Reseller. I had no idea! All the signage makes this store look like it’s Verizon.
Since Apple told me the actual Verizon store was down at the other end of the mall I decided to go talk to the manager about my experience with the reseller. The manager told me he’s gotten many complaints. He was very sympathetic and told me he would mention my experience with the district manager. He even took my contact info as of this writing I have not heard from anyone.