FedEx Office Print & Ship Center

I ship things… a lot… and for a long while, I visited this location for all those needs. I must give kudos to the staff, for they have always been helpful and patient. Unfortunately, the wait is always ridiculously long, regardless of the day of the week or time of day. The staff do seem frazzled, even though they never take their frustrations out on their customers. They need more hands on deck!

This will be a simple review because this is all you need to know!
Fast service
Nice staff
Was in & out of here in less then 5 minutes
Parking lot can be a pain but still worth it!!!

I counted 10 employees and 7 customers while I was in the store yet I waited over 20 minutes for someone to help me print 6 copies.
Listening to the employees stand and talk amongst each other while waiting… so rude.

I don’t use places like this often but I just have to say that the few times I do — I’ve never had a single complaint here!
The last time I went, we couldn’t get one of our documents to pull up correctly so we had to use the computer to try and recreate the document.
When I was done the guy ended up giving us everything for free since we had to pay for time on the computer. He saw that it was for our wedding and congratulated us, etc. What a nice guy!

I came here very recently to get 3 5×7 copies made of about 70 pictures. I took my SD card with me thinking that would work. NOPE.
I get there and the employees are welcoming (yay for that) but when I gave them my SD card the guy said the computer probably wouldn’t read it because of the software update they had recently. He then told me if I could put the pictures onto a flash drive, then that would work just fine. I called my boss and asked her what she wanted me to do, so she tells me to ask them again about printing off of the SD card because she’d come there before to do this same thing. I go back in and wait up at the front counter for 5 minutes without anyone so much as looking at me (I don’t know where the guy from before had disappeared to). I saw one of the female employees over by the copiers helping another woman so I went over and asked her for some help.
Long story short, they couldn’t print my pictures and told me that the Walgreens up the street could probably do that.
The 3 stars were for the kindness and patience the employees had. If their computers or two Sony Image machines had worked and read my card, I would’ve given it a higher rating, boo.

Let me admit this: if life were elementary school, and Fedex was the bathroom, the teacher would have sent me to the principal for abusive bathroom privileges. Truth be told, I go to Fedex to make copies about once every couple of weeks, and whenever I do, I skim their free wifi for fun.
I only am there at those times of night when you can’t tell if it’s extremely early or extremely late and my photocopy sessions are legit, but I make small batches on purpose so I can go all the more often.
That being said, I have been to several Fedex places across the region, and I like the West End version the best. I used to like the Donelson location, but they stopped using the cards which allowed you to make your copies, and then pay afterwards, which was a nice little service, so whenever I can, I go to the office at West End. Their one employee is always courteous, easygoing, and quick. They never bother me, even after I’ve surfed for no reason for an hour.
I like the place, and always enjoy the service and experience.

I went to the FedEx today on a mission to partake in a semi-​illegal university deed. gasp! yes, I managed to punch a hole in my student Id. hehe. The staff were really nice… no dirty looks when I fidgeted with the single hole punch and failed and had to take out the commercial hardware hole puncher since apparently Vanderbilt really really doesn’t want a hole in the card. (its like trying to bunch a hole in a boulder! could you do it?) Anyway, they helped me and for free!
I also have to say, I was really touched by how incredibly friendly and compassionate all the staff are! I saw a meek homeless man enter and they all immediately recognized him and said «Hi James!» I just can’t get over how nice they were. It always amazes me when individuals are able to treat ALL living beings with dignity. They didn’t pretend he was invisible, they looked at him in the eyes, and talked with soft and concerned voices (not condescending or dismissive), and didn’t immediately shun him. One staff was waiting with a bag of clothes he collected for him and another bought food from the store on his own bill for the homeless man. It seriously brought tears to my eyes! Although this store is a chain, it really feels like a family business. I’ve decided that for as long as I am in Nashville, I will be completely loyal to this FedEx location. If I ever need any services or supplies that they carry, this store will be my number one priority… These are really good people.
Also, for any of you who might be concerned about homeless people being in the store, he was only there for about 10 minutes to warm up and collect supplies. And the staff treated all the customers with priority, of course. They were very friendly and helpful and I am really impressed with their customer service and kindness. They were very knowledgeable and made things quick and easy.

I’ve relied on this Kinkos/​FedEx for over 9 years for various projects — both for work (posters, signs), for my church (wedding programs), or personally (business cards). Whether a funeral handout that cost only $ 6 to print or a work task that cost several hundred dollars, they have been quick, honesty, and detail oriented. The online submission process is very helpful — just make sure to call to follow-​up to make sure your task gets to the top of the pile.

This location has definitely made my life easier during more than a couple of occasions. Whether I need to do printing on the fly, buy office supplies, or ship packages… this is a reliable option to «get er done» at a fair price.
You may utilize their PCs for 20 cents a minute or laptop docking stations if you need to access the internet or your desktop. I always bring my zip drive to pull documents and other pertinent files for easy access which saves a lot of time.
The staff has always been friendly and helpful too!

I make copies at the library, but Kinko’s is the only place I know of in town with public fax machines. They have 2 machines, with directions posted right next to them. If you have trouble, there are plenty of staff members around to help you out (although they may be a little brusque). I didn’t have to wait in line either time I went to there to send a fax, which costs $ 2.50/page (the cover sheet is free).
The Kinko’s on West End Ave. is pretty big, and it seems like you would be able to take care of pretty much any copying and printing task there. But watch out for the parking lot — it’s a pretty small space, and in one trip I almost got hit by 2 different people backing out without looking first.