Massage Envy Spa

Over the past three years, I have been a loyal member of massage envy. I’ve noticed during this time frame that the therapists have been excellent (here’s looking at your, Sam) and dreadful (David and Quincy). It’s Quincy who brings me to Unilocal today.
I cut the 90 minute massage today over an hour short. He wasn’t using enough lotion by any means. He would roughly squeeze my shoulders and pause for 5 – 10 seconds. Awkwardly. Like his hands were afraid of me. It was not soothing at all and I usually prefer deep tissue massages. The massage was a joke.
I had hoped he would improve, and when he did not, the thought of lying on that table for an hour more seemed worse than walking out.
The two beautiful and kind ladies up front were more than forgiving and understanding. I felt embarrassed and didn’t want to cause a scene. They said is would be taken care of and I would not be charged for the 30 minutes of the massage. Their customer service was outstanding.
Overall, my experience has been quite pleasurable there. I shall just not request Quincy or David. Maybe they should attend a refresher course on massage. I’m not looking to get anyone fired, this is just my honest experience. Whatever they need to do to achieve a better quality of service they should do it.
I’ve come to expect a certain quality and it should be the same across the board whether I get a new therapist or a pro.

I booked a birthday massage for myself and was greatly disappointed. They started the massage late and ended it early. I did not receive a full hour. The entire time my therapist was not slow and relaxing, but very fast-​paced and rushed, and kept talking. Did not enjoy it. When I told the staff at checkout about my experience, they said nothing and did not even apologize. Instead, they asked me how much I would like to tip my therapist !!! LOL

I’m not happy with this place… I came in from out of town to visit a friend and attend a wedding. We called, made spots for three of us to get massages and facials. After a day they called us back to tell us they overbooked and needed to change our appt times. So we did. Only to be called the day before for them to tell us that our spots were at the original time. So we had to rearrange our plans AGAIN. Then 2 hours before our schedules appts we get a call that one of the people called in sick and they need to reschedule us. REALLY?! So my friend had to just now out of her appt.
So when we got there I asked to speak to the manager. She was not there. He two girls were nice but had to call the manager to really do something. They came out and the ONLY thing they offered was a $ 10 discount on the facial. REALLY? No trying to make it right? Upsetting. None of us will be going back! Not that they care bough, but beware of this place. Extremely unprofessional management.
This is an update… I sent an email to the place just as the manager asked and I have heard NOTHING! Go figure they are worried about their reviews but not about following through. Makes sense after the treatment I received.

Nicely decorated spa, very clean. MT was good but I got there early before appt time, it was a Monday morning not busy at all and she started about 12 min after the hour and ended 2 min before the end of the 50 min session.

Worst Massage Envy location in Nashville. I have tried this location thrice because it is the most convenient one for me, but have had my massage interrupted by someone talking loudly right outside the room, every single time. Also, this franchise’s policies are extremely inflexible, massages MUST start at the top of the hour, if you want to come at 15 past or 30 past, sorry no can do.
Not all Massage Envies are created equal, travel the extra mile to the Belle Meade location instead.

At massage envy, you kind of get what you pay for. There’s a reason the massages are reasonably priced.
The massages are ok. Every time a have a massage, I am actually in the room 3 – 5 minutes later than scheduled. And then it takes a bit more time to get undressed and on the table. So it ends up being more like 80 minutes but the masseuse ends exactly on time.
The masseuses I’ve had are average to slightly below average. They’ve been inexperienced and deliver an mediocre product. They all seem to lather you up. One of the workers told me it keeps them from tiring out.
The facilities are decent. Clean. And there front staff are friendly although I suspect they are more interested in filling scheduling holes rather than pairing you up with a masseuse who can deliver the right massage.
If you are looking for a reasonably priced massage package, they have it. And if you can work with the schedulers persistently, you can find a masseuse that works for you. Don’t settle with just who’s available.

Best massage I have had. I highly recommend Jackie. She finds the spots that need attention and works them out.

I was gifted a massage from a friend. I show up and the front desk staff are a group of amazing ladies. They were friendly, very down to Earth, and they just really made you feel comfortable. The tranquility room is relaxing, and kind of puts you in chill mode before you go in for your massage. The girl that did my massage was ok. I just think that she didn’t want to hurt me, which would have been impossible. I would have loved for her to be a little rougher. She did a good job though. I was very relaxed while I was there. I would definitely refer people to this location. :-)

Ineisha gives the best massage in this place!!!

Joe was fantastic! Professional and an excellent masseur. The front desk staff seemed distracted and one that was a bit of a grump, but that would definitely not keep me from coming back to see Joe.

My husband and I received a gift card for a 2 hour couples massage. We struggled finding a location with a couples room and finally made an appointment with this Massage Envy. After having Massage Envy cancel our initial appointment, we rescheduled and assured them it was no big deal. However, when my husband woke up sick as a dog, I called to cancel our appointment and was not told that we would still be charged for the session. I then got a call that went to voicemail, since I didn’t have my phone on me, that said if I didn’t call back in 30 minutes I would be charged for those sessions. When I got to my phone it was past their 30 minute window and the woman I spoke to didn’t offer any help.
I am extremely disappointed in the way the situation was handled, especially after we were so understanding of their cancellation on us. We will be using our gift card and future business at a different location.