Microsoft Store

The sales person spent almost an hour helping us to choose a laptop. She was friendly, relaxed and knowledgable.
It was great to be able to try out the computers. Much better than buying on-​line.
The Signature editions with no bloat-​ware installed are a must-​have.
Very glad we were able to go to the Microsoft store.

All the hardware and software you can possibly need. I am seriously drooling over the new Surface Book laptop. If my Lenovo could have hung on another couple of months and I didn’t have to rush out and buy this Dell right then, I’d have gotten the Surface Book. What a serious piece of laptop. They had one here as a demo and… wow.
This store also has all the other Microsoft goodies, including XBOX and Surface Pro and whatnot. Plus boxed software.
I think they’ll also do some minor repair if you ask really really nicely.

I’m on the fence with this store. Never been able to get conclusive solutions to problems, and assistance is hit and miss. On one of my visits, I worked with an extremely socially awkward individual, and on other a very personable and persistent. I think I love my surface, but we are having a tug o war, perhaps this one isn’t as optimal as others (may have come a bit faulty). The pen has given me headaches, but its such a great tool if it worked well. I think they could work out their people skills a bit. Manager will be great, depending on who you get.

unhelpful, incompetent, understaffed.

This store is the absolute worst. The incompetence starts from the top down with the manager Kristen. When shopping for a laptop I met enthusiastic windows specialists that sold me a laptop with the complete care package. I was told that if anything happened to my laptop I would be covered for two years and if there was a drop. I was told that their coverage was way better then best buy and if my computer was totaled they would make an on the spot assessment and give me credit towards what I paid for a new pc after a deductible. Needless to say THAT DOESN’T HAPPEN THERE. I brought my pc in and the tech (nick) said it was probably totaled but they would let me know in a few days. I kept calling for status updates and they told me they sent it to a mysterious depot and it hadn’t been assessed yet. 12 days later my computer is still in limbo and Kristen who talks in circles like a used car salesman says they won’t make a decision for two to three weeks and blames the wait time on Windows 10 upgrades, and that she has no access to updates or phone numbers to call and see what my status is. Not what I was told at all, classic bait and switch like a scummy used car dealer not what I would expect from Microsoft at all. So today I go into Prudential store and their energetic sales associate Ivy tells me when I ask her about the «complete plan» that if I have a problem with my computer they will make a decision to replace or repair within 1 to 3 days. I asked why she was lying to me. Microsoft stores suggestion is that I buy another laptop which I did and return it within 30 days. I can afford to do that but not a lot of people want to lay out that money while waiting for a computer to be serviced They should clearly spell out in big letters and numbers the terms of their insurance program.

Great customer service. I called in because my kids were having trouble with their Xbox, I spoke to a manager who was very helpful his name was Irvin. He told me to come into the store and they can see what the problem is and try to fix it, unfortunately they tried and nothing could be done. I was very worried and had a pit in my stomach that we would have to buy a new Xbox. But to my surprise they gave us a brand new Xbox (we had a warranty I was unaware of), they save the day for sure! The children are very happy and that makes me happy. Thank you very much!

Microsoft support is incompetent. Transferred to the wrong department five times, very rude support. They have no way to recover a lost account for Windows Phone, which can be done easily with iOS/​Android. If you ever consider buying Microsoft products, especially Windows Phone, cure yourself of that mania immediately.

Not the same level of service compared to the Prud. location. I made a return and they were NOT HAPPY about it. It was within 30 days, no damage to anything, but it was a hefty return (over 2 thousand dollars) so they gave me a hard time. They were unable to return my Office package, and I felt like that was thrown in my face several times. The Prud location assured me that I could return anything within 30 days, no questions asked. Next time I will happily pay for tolls and parking to receive a higher level of service.

I’m so frustrated with the people who work at this store. I had looked at getting a surface pro 3 and spoke to one of the salesmen. They told me about a deal for students that would be more than the 10% discount. I asked specifically when it would end and was told a date. I went back to the store before that date and was told the deal had already ended by the same salesman I spoke with initially. I spoke with the help desk and they told me about a different deal that they said would be valid on all models. When I asked about this deal they said it was not valid. I had walked into the store ready to spend over $ 1000 for a computer and everything that everyone there had told me was incorrect. They were not apologetic for THEIR mistake and told me it just couldn’t be done. I will not be buying a Microsoft computer as I have no faith in anyone who works there and am afraid I would get the same poor service if anything happened to my computer. Buyers beware! Luckily the apple store is nearby.

Been here twice now for issues that were entirely my fault and the staff could not have been more helpful both times. This place is great.

The store is great and the service is even better. I went in with a minor problem with my 360 and it was resolved in the best manner possible. Highly recommend this store to anyone thinking about any Microsoft products. Extremely pleased!!!

The Microsoft Store officially opened at the Natick Mall on Saturday June 8, 2013. This Microsoft Store is located on the lower level of the mall near Nordstrom and only 200 feet from the existing Apple Store, I like the options here!
I decided to take a ride to the new Natick store, even though there’s already a Microsoft Store in Salem, NH located less than 15 minutes from my home. I arrived here around 8:20AM was given a free Microsoft T-​shirt and a bottled water as I entered the line staging area with a wristband to get into the store at the11AM opening time.
There were lots of people already in line for the grand opening celebration which had a few raffle and Twitter giveaways for XBox consoles, headphones, and autographed guitars and free Domino’s Pizza gift cards. Just before the 11AM ribbon cutting, Microsoft staff, local officials and community non-​profits who received software grants from Microsoft made a few statements on the microphone.
Also while waiting in line to get in, I also took the Bing It On (Bing vs Google) challenge (side by side search comparison) where I searched for any five things I could think of and actually it was a draw between Bing and Google. I did this in Salem too!
Also, the Microsoft Store is holding a free Weezer concert this evening across from the mall (admittance with special wristbands) and many people actually camped out in the parking garage overnight just to be the first customers and to get their free wristbands. Also, the first 200 customers in line received a special wristband for a Meet & Greet with Weezer after the show tonight.
Like other Microsoft Stores, this store is very bright and modern and nicely laid out with laptop/​slate stations in the middle of the store, plus desktop PCs, Xbox systems & games, software, and Windows phones. The Answer Desk and tech support area is in the back of the store. This store has a similar atmosphere as the Apple Store, but more cozy here and smaller than the Salem store. There were plenty of staff here who were wearing orange, light blue, light green, and yellow shirts to match the Microsoft colors. They seemed very enthusiastic to be here high-​5-​ving themselves and the first customers, including myself!!!
Later in the evening, the Weezer concert was held across Route 9 in the back Crowne Plaza parking lot. The Natick Police did a great job directing concert goers (pedestrians) across Route 9 in a safe manner. There was free shwag and giveaways before the concert! Weezer performed for almost 90 minutes playing new and classic songs including «Buddy Holly» near the end of the show. After the concert, Weezer did a meet & greet back at the Microsoft Store for the lucky silver glitter wristband wearers.
Overall, it was a long and fun day including a great concert for free in the evening!