H & M

This h & m is messy but it has its kids clothing section which I love. I also like that if you bring a small bag of used clean clothes and you get 20% off your total purchase :)

Dear Plaza Bonita H&M managers and district managers,
What happened to the H&M at Plaza Bonita? What a hot mess of organization. I hate to be blunt, but I just had a poor shopping experience tonight.
Went to find an outfit for my son and could barely browse through the clothes before clothes from adjacent racks would fall to the ground. Your floor merchandise is overstocked and visually unorganized/​crowded. It’s good to have a variety of sizes, BUT only if it’s organized. When you pull a piece of clothing off or try to browse the sizes, at least several hangers of clothes fall to the floor. If you look around the floor, clothes are in disarray and fallen off hangers. I wish I took a photo of the mess your store is in. It’s a shame because you have the cutest clothes! I was able to find at least two pieces and would have purchased more if items were more organized and easier to find. I just wanted to leave because it was challenging and frustrating to find sizes. The check-​out area is also in disarray with stacks of socks and random items for sale in bins, without prices listed. What’s the point? The items looked used. My son even picked up an opened/​used lint brush from one of the bins. Much last minute/​impulse purchasing can be had if this area was made more appealing to buyers.
I have visited several other locations, including Parkway Plaza and Otay Ranch, which are not in such disarray. Plaza Bonita USED to be organized, but sadly, not anymore.
2 stars for cute clothes and reasonable prices.
Maybe hire more salespeople or close the store early to get organized? I’m sure much merchandise becomes damaged or lost from this lack of organization.

The store itself is nice with a good selection of business, junior and kids clothes. However, everything is disorganized and very crowded. 10 people in line for the changing rooms. And really long line to pay. Not about to wait that long. I prefer going to Kohl’s where it’s rarely ever crowded and if there are lines, they’re about one person long.

Very sweet staff. Line gets way too long it’s crazy. I usually buy my business attire here since it tends to be on the cheaper side (:

love going to H&M, although this particular location is not the best. Employees at the register could be more kind.

Really horrible service here. While I was checking out the cashier (Irene) never said hello to me or even make eye contact, just started scanning my items and started a conversation with an other employee, never asked me how my day was, never gave me a total amount, nothing. She talked to another employee the entire time I was checking out really rude and unprofessional. The store is usually a mess, especially the childrens section.

Walked in and no one said hi noone offered help, employees were too busy doin their own thing, i asked for help finding something and the manager didnt let me finish so he kept guessing, had me walking all over the front of the store and finally when he let me tell him he pointed me toward the clothes, no personable interaction, horrible customer service.

I went in to return items that were large on me and the cashier gave me a hard time about it. She was rude and didn’t want to complete my transaction even though I had all tags and receipts. She made me feel very uncomfortable and it was totally unnecessary to act so horrible. I will not be visiting that h&m location ever again. The lack of quality and unique clothing is not worth the bad customer service experience.

Love going into H&M and this one in particular really stood out to me. The workers were very helping Especially one worker named Alex who was the person at the Cash register. I was so very grateful for this employee who brought to my attention that i was missing a ring on the set i was just about to buy. I know it was something very simple and he could have let it slip away considering the massive line behind me. But he went out of his way to stop and let me know that i was missing an item to my jewelery piece. Little things like this really stick out ot me, when people go out of their way to help others. Thanks Alex!

Great retail always have my size and good customer service

The selection and pricing at this H&M location is better than the one in Fashion Valley. i found a hoodie for $ 19.95 at Fashion Valley, but at Plaza Bonita the same hoodie was priced at $ 9.95. Score!!! Also the lines are not as bad.

I love h and m !! They have the cutest clothes for women, men, and children !! They are always up to date with there styles !! The staff is really nice and friendly ! They work at a face pace even though the line can get pretty long it goes by fast !!! The prices are really reasonable for the quality of clothes !! This location is well stocked !!

I’m not a fan of Plaza Bonita but I do love this H&M. The store is usually pretty organized, the aisles are nice and wide so it makes it easy for people to maneuver and the staff here is always so helpful. I also love that I can shop at this location for the entire family… for myself, my 13yr old daughter and my 3yr old son. The only downside of this particular location is there’s only one check out unlike Fashion Valley that has 2 different check out locations, so the problem you run into here on occasion, especially right now during the Christmas season is the single file line can go all the way to the door almost spilling out into the mall. Other than that this H&M is great, however if you ever get a chance to check out the location on Magnificent Mile in Chi-​Town you’ll be blown away.

Love that this location had a baby section and a maternity section. Just wished it was a little bit more organized and not so messy.

A lot of people ask me, «Patrick, how do you dress so fly?» — I just rub my hands together with a smooth «heh heh», stroke my goatee, then reply, «H & M, baby!»
LOL! That doesn’t really happen, that’s just how I feel.
H & M is the store I go to to get either that classy or trendy/​runway look. It’s not too expensive vs. getting another «Name Brand» item and you leave the store with more money in your pocket than you’d expect with all the clothes you bought.
(Yes, there is a guy section to this store for those who only see the front with nothing, but female clothes/​accessories. I’m guilty, I thought the same thing too until some girl wanted to play dress up and dragged me into the store.)
Highlights:
Classy/​Trendy
Not too expensive
Good for both Male and Female
I go there
d:)

I like some of the clothes, I like the kids department, but really it’s an unorganized mess. The hangers even get all caught up in one another. My main complaint is that I’ve been here twice and BOTH TIMES I’ve been overcharged. My fault, so I should be Unilocaling myself. First time I was charged $ 7 for a $ 5 advertised shirt. No big deal. I didn’t notice it until I was home (15 miles away). Today I went and I’m so stupid I could kick myself! I didn’t check and when I get home I realize I was charged $ 7 for something I didn’t even purchase. Bogus. I’m not spending $ 10 in gas to go back but it really irritates me a) because I was negligent and b) the people working behind the counter were too busy jabbering away to watch what they were doing. Next time I go to Fashion Valley and see how they are.

I love H&M! Their clothes are very trendy and cheap! This is the only store that has a baby section.

This H & M lacked the variety that Otay had, but most of this review comes from one lady who made this experience unfulfilled.
I went with my boyfriend because he needed some shirts and the lady in the dressing room was downright rude and scowled at everyone there. So it’s just common sense to know that somebody wants to see what their sig other is trying on once it’s on and so I go stand outside the stall and immediately the lady screams, «YOU CAN’T GO IN THERE!» Yeah, obviously! You think we’re going to do the dirty in a dirty store? I’m sorry, I have the mind set of a classy lady unlike you.
Afterwards my boyfriend came out after trying on all of his clothes and he gave her a white shirt and said, «this shirt was really dirty» and she just snatched it without saying sorry or anything. Anyways, when we go up to the front we wanted to complain to the manager so we asked the cashier if we could and wow, did he seem scared. So it turns out this rude lady in the dressing room was the manager. How awful.
If you’re just going to the mall to shop at H & M, I suggest the Otay location, it was more organized, the customer service was better, less crowded, and you won’t have to deal with this awful woman.

What is with the service here?
I saw 1 girl actually doing her job well. The others? Well, I guess if you pay people to stand around and talk about their personal lives, uttering profanity with every other word, and completely ignoring the customers, then they’re doing a great job.
If it weren’t for the cheap clothes, I’d skip it all together. Eh, you get what you pay for, and it ain’t the service.

I’m not sure what to say other than: It’s H&M! Everyone who’s Anyone know H&M (LOL).
This store stands out because its in a good location. IE: surrounded by affordable stores (unlike the new Fashion Valley) and it’s in the beautiful, easy to get to (unlike the «toll road» otw to the Otay location) Plaza Bonita.
This location usually has a variety of sizes in stock and the employees are very helpful. Angelica is truly Angelic! I called the store to see if they had a jacket in my size in stock. She was able to locate it and put it on hold for me with just a description! No style or item #!
I would prefer to drive a little further and go to this store even though the Fashion Valley one is closer.