Visionworks

Friendly, Professional, competent, well trained, welcoming. I was impressed with the service I received and with the employees at this location in New Braunfels. They clearly knew what they were doing (which was a breath of fresh air compared to other eyeglass stores I have visited). One of the employees helping me was being trained and (one) of the supervisor (s) instructing her made a point to show her how to mark the glasses from eye level as to where the progressive lenses should be placed. I never knew why, with the last sunglasses I had, that I had to tilt my head up, and look way down at the center bottom to see clearly where I should have been able to see clearly looking straight ahead at eye level. It was because the lenses were not marked correctly as to where the center field of vision should be. I am impressed and will visit this location again when I need new lenses.

We came here to get my 10 year old’s glasses prescription filled. They get very busy, very quickly. Service is so so. We came back today because he lost a screw. They had 4 employees busy with guests. I could easily see one lady who was next. We stood for 5 minutes before acknowledgement of our presence. They least they could do was say they’d be with us in a minute. When we were Finally helped out we were taken care of by a kind lady named Sabrina who was helpful and made sure to readjust my son’s lenses.
The place was clean and organized. They seemed to have lots of selections and a sale rack too.

May 2015– used vision works for glades & contacts– still a satisfied customer 1 year later

The older lady, manager, is very rude, she talks down to you as if you are ignorant about what you may or may not like in glasses. When you have a problem with purchased glasses, and try to get them fixed, she is very rude and obnoxious about how you may have handled them.

Upon entering the store I was not helped. Wound up going through 2 pairs of single vision glasses. Second pair I got were Armani Exchange designer frames priced at $ 180, after I picked up the glasses the frame was spread so far apart they wouldn’t stay on my face. I was told this was due to my high prescription lenses pressing against the frame. Never had this issue before, after 2 adjustments and still no improvement, I decided to take them back for a refund. I also noticed the frames were made in China and very flimsy. After giving me back my money, I asked the manager why the frames didn’t reach behind my ears like they’re supposed to. She then informs me there’s a number on the frame indicating the length. My old glasses were 145, these were 135. She was the one who sold me the glasses, and couldn’t even inform me of this prior to purchase. They seem to get alot of returns, so unless you know exactly what you need including the dimensions the frame needs to be in order to get a proper fit, stay away from this location.