Create-A-Book

Stay away! This is a cute idea, but this is not the woman to buy from. She is barely computer literate, a large drawback for someone with a computer-​based business.
I stopped by Thursday night at 6:30 p.m. to purchase a book. Even though there was no one in the store, and she was just sitting there, and the store doesn’t close until 7 p.m., she would not take my information and sell me a book. She told me to come back on Friday.
I returned Friday on my lunch hour; she took my money, ($ 19.57) but again would not do the book for me; she told me to come back. I returned after work, and she had not even started my book.
She is practically computer illiterate. I had to watch over her shoulder as she painstakingly entered the information, and tell her to make corrections, which she barely knew how to do.
I asked her about using my niece’s first and middle name instead of her first and last name, and what field the middle name should be entered in. She said it didn’t matter. When the book came out, instead of having the first name and middle name, as in the sample book, there is the first name, and space and a comma. It is wrong and looks stupid. When I asked her to correct it, she refused. She also refused to give me my money back. She said that’s the way the computer program worked, even though in the sample book it was correct, and I had relied on her advice to have it say first name and middle name.
I was excited about the product, a Christmas gift for my niece, and was very disappointed with the result.