Edwards Shoe Service

Top notch craftsmanship and customer service. Jeffery is a solid gentleman with a honest back bone for doing work that last! I look forward to taking more jobs to him. Stop in and introduce yourself.

I had my boots repaired here, the soles replaced and cleaned up. The results were amazing!!! It is like I have two new pairs of boots. The price was good and they were ready earlier than promised. I have a pair of Prada boots that have a scuffed toe, I plan to take them in to see if he can mend the leather somehow.
I recommend this shop!

Edwards has a new owner, Jeffrey. He fixed my sandals that were a difficult task. I was going out of town and needed them fast. They were done before I needed them. When I arrived it was raining. Jeffrey moved his own car to facilitate my parallel parking in a tight spot.
Jeffrey was an apprentice for 7 years under a previous owner who passed away. Then the shop was in someone else’s hands who left ten thousand dollars worth of work paid for but not done then closed shop. Now Jeffrey is calling those customers and doing the work without getting paid.
This shoe repair has character and 80 years history.
Let’s give this young man our support and keep it going. I’ll always go back there!

I asked them to clean my most beautiful boots. They did a great job: on time, very professional and affordable (20 $).
I will definitely give them more works!

How is this place still in business? Last year I dropped off some of my leather goods for repair. I wasn’t thrilled with the result, but I thought I would give them another chance because they’re right around the corner from my house. Bad idea!!! Once again, terrible. I dropped off boots that needed a new sole. Within two days they were falling off!
This place is awful. I’ve learned my lesson, and i’m never coming back! I don’t care how close it is.

I brought in two of my favorite pairs of shoes (probably a mistake to try out a new place on them, but I needed them fixed!)
While crammed with charm and history, the place is tiny and dark and only accepts cash or checks. Meanwhile the nearest working cash machine is at least five or seven blocks down the road.
They quoted me a very high price, then the cobbler came out of the back and said he’d take $ 15 off, making it a little bit cheaper than Village Repair a block away.
I had an uneasy feeling but I left my shoes there anyway, wanting to support such an unusual business. Of course they 1) never called me to say they were ready 2) did a terrible job — there is visible glue and they rebuilt my heels in a bizarre way that was not necessary and changes the look of my favorite pair of shoes. Not to be a big whiner — I paid full price and left — but I am a little heartbroken about the condition of my shoes. I am actually afraid to have to have them re-​repaired because I have no idea what he’ll do to them next, since he wasn’t able to fix them completely the first time. Just not worth being unpleasantly surprised again.
Also, when I came to pick them up, the cobbler made a big show of spraying my shoes down with some chemical in my face at the counter, and told me his intern did my shoes and he’s not really trained yet. Great, glad I paid for his training!

if i could give this place zero stars, i would. i paid a $ 30 deposit to drop my shoes off in september, and then the store closed without any word at all for about 3 or 4 months… didn’t answer the phone, didn’t alert their customers – just an empty store. essentially i paid $ 30 to have my favorite shoes taken hostage… i ended up buying a new pair and now that they’re open again they’re trying to get me to come in and pay to get my shoes back.

I love the cobbler. I really do. But I despise Edwards Shoe Service. I went at the suggestion of a friend who told me Edwards had been around for years. I should have Unilocaled it, but I went thinking… «Well, they must be doing something right, if they’ve been in business all of these years.» WRONG. FLAT OUT WRONG.
Looking back, I should have turned away running when I tried to drop off shoes at about 2 p.m. one Friday afternoon. The place was locked up and closed. no warning sign, no out to lunch sign, nothing. I went back the following Thursday and dropped off 4 pairs of shoes that needed new heel caps. And I also took in one shoe with a broken strap. The woman told me they would be done in exactly one week. I went that next Friday, and once again at about 1 p.m., the place was shut down. However, this time there was a note on the door explaining they had to leave for a family emergency. The note also listed a phone number to call so someone could drop off your shoes. Well, I decided not to call because I figured a family emergency trumps my shoes. So, I returned the next Friday. I waited for about an hour and a half, growing more irritated with each passing second. The cobbler was helping someone shine their leather boots or something. Which is fine, since I was just supposed to be picking up anyway. The problem — well, I don’t think he started working on my shoes until after I got there. As I’m waiting, he tells me the problem with one of my shoes is that the heel is so small, that he had to special order a heelcap that size. He told me it’s an issue with a lot of high end shoes. I call BS on that one because I get a lot of heel caps replaced and I have never ever heard that. And the heels he was referring to are not particularly high end — they’re Michael Kors. Anyway, I think I waited for an hour and told them I would just take what was ready and I’d return the next day for the rest. So, I left with 3 pairs of shoes with new heel caps and it was the worst job I have ever seen. It would be one thing if the service sucked, but the workmanship was quality… however, this was not the case. I was not eager to return for the rest of my shoes (another pair of heel caps and straps). Anyway, I returned two weeks later. And once again, the shoes were not ready. Mind you, I’d paid my balance in full last time I was there. And, once again, I don’t think he started on my shoes until I got there! Grrrrr. He tells me he’s going to put some polish on my shoes, but I’d been waiting 45 minutes already and told him not to bother. Ugh. Another shoddy job on my heel caps and my straps… I don’t even know what to say about those. I took those in not sure if they were able to repair them. The girl taking them said it was not a problem. But whatever they used to stick the strap back in … some kind of adhesive to make it stay put … stained that area. UGH UGH UGH.
STAY AWAY.

I just wanted to say that these guys did an excellent job on my favorite pair of Gryson boots. These are the most valuable pair of boots I own and the family at Edwards took excellent care of them — re-​soling and shining them up. I see that this place got a lot of bad reviews, and I talked to the manager about that. She informed me that they are now under new management and they are making every effort to improve their service. They got my business — and I’ll be back!

TERRIBLE.
It took the better part of a year to track down the three pairs of shoes that I took here to be repaired. The shoes spent most of their time lost in the black hole of the store. Two of the three pairs were finally returned to me — without any work being done! The assistant took one of the pairs into the back and did a piss poor job. I just took the other pair home with me, never to bother with this establishment again.

A cobbler saved a life recently. That of one of my favorite purses.
Out on a day of shopping/​sightseeing far from our hotel, the zipper on my purse became stuck thanks to a bunch of stray frayed bits of material. I thought I was doomed to having my purse tucked under my arm all day so that my wallet and phone didn’t fall out… then I walked by this place and almost screamed with joy (again with the hyperbole). I walked in and it was like walking into my grandpa’s basement (he was a wizard with shoes). Every inch was CRAMMED with shoes, cobbler flotsam & jetsam and family photographs. I knew I had found the right place to save my purse’s life.
Sure enough, the friendly cobbler was able to fix the zipper in minutes. In addition, he showed me a neat trick: the way to get rid of those positively evil stray frays is to light ‘em on fire! For real! They shrivel up and disappear, not unlike the feet of the Wicked Witch of the East when Dorothy takes the red shoes from her after she kills her with her house.

I took in 3 purses and a wallet to be fixed. I needed some stitching done and to get a new lining in a purse I had. They had no problems stitching and glueing two of my purses together, but it took 3 times longer than they said they would it get it all done for me. When I went back the first time to pick up my items, they hadn’t even touched it since it was pushed into a corner in a plastic grocery bag. Finally I was able to get 2 bags back.
Regarding my other purse and wallet, I went back 3 additional times to pick up… only to find that they were NEVER TOUCHED! It was left to the corner AGAIN and never fixed. Finally in later september they said that they will have it done in one week. To conserve my time and energy, I gave them a month to get it fixed. I went back early November to find that they have shipped it to their warehouse to be auctioned off. They had never tried to contact me to let me know that my items had been completed, and they have a piece of paper above the counter that says they are not responsible for items left over 30 days. The guy who does the work said that I was lucky that I came in the day that I did, or else they would have auctioned off my Gucci and Louis.
DO NOT GO TO THIS SHOE REPAIR PLACE IF YOU CAN AVOID IT!

This place is a nightmare. STAY AWAY! I took a pair of shoes to be re-​soled. And had to return the THREE times because they kept falling off after I got the shoes back. They made me wait a week each time. They refused to refund the $ 50 they charged. After the third time they still were kind of screwed up, and I just gave up on going back.