Village Shoe Shop

I went here on a recommendation from a friend. She warned me they have weird hours. What I didn’t know was that meant, even when they say they are open, they aren’t. I brought some boots in to be stretched, and they told me it would take two weeks. I dropped them off at 10:30am because I have a weekly appointment nearby every week. When I came back two weeks later at 10:30am they were closed, but the sign said open 9am. So ok, I can go back another day.
I went back a few days later and they still were not open. Finally, on the third week I got lucky and they were open. I went in and at first he could not find my boots. He then told me «the stretcher isn’t here can you come back in a week?» I should have just told them I want my boots back now, but I figured what is another week at this point. Now after 4 weeks I went and picked up my boots and luckily they were open. I get home (I should have checked before I left the store) and my boots still have the sleeves and paper inside of them. They had not even been removed from the box. I tried them on and they were the exact same size. You would think they would have at least taken the cardboard out of the boot to make me think they had attempted to do anything. Do not trust these people! It was only $ 8 so I decided not to go back and complain but I have to at least warn others not to go here.

Called three times and left a message. Call was never returned. I arrived the day after they said the shoes would be done. $ 45 for boots to be resoled, which seemed expensive to me but I just wanted it done. I’m here now and the shoes aren’t done and they asked me to wait while they finish. No discount, kind of apologized for not answering the phone or returning calls but not really.

I wish I had looked at Unilocal before dropping off my sandals here. They said they would have my shoes ready on Saturday, which gave them five days. When I came in they were not ready. They asked if I could wait, but I didn’t have time. I agreed to pick them up Monday. I could not get back there until Tuesday. When I arrived they couldn’t find my shoes, and then when they did, only one was done! I ended up waiting fifteen minutes while they finished that shoe up. It was $ 12, which was not bad, but I will never go here again.

I think my daughter’s shoes are held hostage. Dropped them off on Monday, they said they would probably be ready next day. Call and call and call, no answer. Stopped by twice during normal business hours, not open. I assume I will eventually get the shoes back?

I’ve been frequenting this shoe shop since the previous one in New Orleans closed. I am a plus size woman that ride motorcycles and very often will need new heels, taps or shoe shines to maintain the many pairs of shoes. Well, I tell you they are friendly and trust worthy shop. I bring my shoes in bulk, bags at a time and has not had one bad experience. I’ve left my shoes for several months at a time and when I returned my shoes were complete to my satisfaction without any hassle. I highly recommend doing business here, it’s worth the drive and your money.

I started bringing my shoes here after the place across the street took 4 months to NOT repair my boots. I’ve had a few pairs of heels recapped here, and they’ve done good, quick work at a very reasonable price. I brought a pair of boots here to have a zipper sewn in, and when the shop determined that the boots would not be ready on the day they promised due to the fact that they could not find a replacement zipper to match, they did me the courtesy of calling.

Shoes were not done on time as quoted but job has held up thus far and price was cheap.

Ive had a great experience with this shop, for the most part. I am pretty irresponsible about picking my shoes up, so when it takes them a while to find them, its sort of my own fault.
I will say, I had a pair of flats repaired there and was not happy with the work, so they didnt charge me! I thought that was very generous. I will continue to bring my shoes to be resoled and the tips redone. They have been EXCELLENT with that.
The shop is a little disorganized, but that seems to be all shoe shops in NOLA. Make SURE you dont confuse this one with the shop up the street with all the handbags hanging outside. That one is terrible.

quick and does great work! never disappointed. Drop off in the am and usually ur shoe is ready bu EOB or next day! not super professional cust service but hey. they get the job done!