Enterprise Rent-A-Car

horrible!!! reserved a full size SUV for family attending the funeral of a world war 2 veteran to be buried on father’s day weekend but when I arrived to pick up the vehicle, the salesman informed me that it was getting an oil change. I had 6 senior citizens waiting at the airport (avg. age 81) and then, to add insult to the already incompetent service, he ask me if I could take a dodge charger instead of the Yukon I reserved. I had to take off from work to pick up the vehicle and then have this person, nonchalantly, tell me it’s on the rack.(keep in mind this was after he accepted my credit card and license and began the process thru the computer —I was a rewards member. (the actual manager, a young lady, evidently, was not working that day and it looked like the keystone cops were running the place) …somebody please find boss hog and cletus

I have rented from this location several times and never had any problems. A couple times they have given me a free upgrade because they were out of economy cars, so that was nice. Sometimes they can be a little pushy with trying to sell extra insurance that I don’t need, but overall the staff is very courteous and friendly. I will continue to come here any time I need to rent a car.

Great customer service here! We had a reservation at another rental car company and they didn’t have ANY cars. We called Enterprise and they were able to hook us up with an Impala that ended up being cheaper than our original reservation. Rusty was especially helpful!

I’ve been renting cars 2 – 3 times a month from this location for almost 2 years (work related travel). The staff is always courteous and go the extra mile. Yes, renting a car is a pain in the butt because of the paperwork and rules. But I’ve seen these folks do a great job explaining everything to those who are not familiar with the process. By far the best enterprise location I’ve rented from.

My boyfriend and I didn’t make reservations before hand and all the cars from the Enterprises on Canal and Baronne were completely booked. Luckily this Enterprise had a car available. The whole process was fast and easy. We didn’t have any problems returning the vehicle either. They even gave us a soda and a ride back to the French Quarter! (It was a bit far for them but they made an exception) We were very grateful.

We unexpectedly needed a vehicle while our car was in the shop. I live in Mid City and this was the most convenient rental car location.
We made an online reservation the night before, got a great rate, a clean car and had no problems.
It turned out the repairs on our car only took one day. I returned the rental and was promptly given a ride home. Very nice people work there.
I am not sure what other Unilocalers have gone through; my experience with Enterprise in Mid City was just fine. Good value, reliable vehicle and excellent customer service.
When I needed another rental car, I will be back!

The service here is fine, with some folks you might even say friendly. I did have a problem with the guy charging us for fuel even though we brought it in HIGHER than we picked it up with.
As you can see with other reviews, the main issue here is car quality. We had to return our first vehicle because it very nearly broke down on I-​10; I’m talking pedal-​to-​the-​metal trying to get the car above 30 (had I known it was going to be an issue we wouldn’t have taken the fwy, obviously). Aside from serious quality defects with that vehicle (which they did replace without any hesitation), both cars were not particularly clean inside, did not have windshield wiper fluid, and had error messages upon start-​up.
I’ve never been concerned renting a car from enterprise, but this did make me hesitate a bit. I would probably find a different location next time.

Let me start by saying that we are not one time renters. We rent quite regularly throughout the year for travel. We use this location the most bc of it’s close proximity to our house. The customer service here just sucks. I made the reservation and we were the first customers through the door this morning to get our car. Four other people that came after us got their cars before we did. We were told our car was being cleaned. Fine. Well when we finally got the car it was a mess. The seats were filthy, the car was all bashed up, it stunk. I asked could we have another car. Johanna McKnight was our customer service person. She incredibly rudely told me that the whole city was sold out and they could give us another car but we would have to wait longer than we already had. When I pointed out several other cars the same size we could take, she was always quick with an excuse as to why we couldn’t have that car. Every time I tried to speak she interrupted me and cut me off to say that I could take the dirty car or wait even longer. We opted to wait bc she said she would have it cleaned right away. I left to drive our car home. It’s now 45 minutes after our reservation and we still aren’t in a car. It’s apparent that she was trying to get back at us for wanting a clean car by forcing us to wait an inordinate amount of time. Johanna McKnight is extremely rude and has no idea about customer service. I work in customer service and if that is her chosen profession then she chose wrongly. I saw on her card that she was a management trainee. Enterprise should rethink that stance and reassign her to wash cars bc she has no business dealing with the public with her rude attitude and nasty demeanor.

³⁄₅ standard.
i had the (mis)fortune of having to grab a rental from them after my car got hit, and all in all wasn’t a bad experience. they have you do the standard deposit and aren’t pushy when you opt to waive things. the smallest vehicle they had the day i rented was a prius, which turned out to be pretty fun to drive. my car took longer than expected to repair, so they just kept deducting the daily rate from the deposit, no big deal. one time they did call me though to try to charge me the insurance that i waived, so that was a little annoying because they had such a «you know you owe us money right» tone that was unnecessary. they also don’t look that thrilled to be there, but it is what it is.

I went to New Orleans on a business trip in March, and had made a reservation for a compact car well in advance. When I got to the Carrollton location, there were no cars in my category so they bumped me up to an intermediate with no charge. When the employee brought my car around, she casually told me that although the car had been detailed, there were a few stains on the seats that wouldn’t come out. I kid you not — It literally looked like a baby had puked all over the back seat, and as if someone had left fried food sitting for days. The front seats had cigarette holes and the overall condition of the inside was atrocious. I was about to drive off the lot when I realized I couldn’t pick up clients in a car like this.
The young lady was kind enough, but told me the only other car they had was a standard size car and they would have to charge me $ 10 extra. No big deal, fine. While she went to get the new car, I went to park the nasty car in a parking spot. As I was BACKING UP into the parking space IN FRONT OF THEIR OFFICE I hit something. Smack dab in the middle of the parking space was a BLACK handrail about 3 feet high that was protruding about two feet out into the middle of the space. There was no tire bumper as there was in ALL OF THE OTHER PARKING SPACES. There was no sign or reflective posts to warn customers that the black rail against the black tarmac was practically invisible.
When I stepped inside to talk to the manager about it, he confirmed that the same thing had happened to three other customers since he had started working there. He also mentioned that he spoke with the regional office about fixing it but nothing was ever done. How many times before had this happened that the manager DIDN’T know about? Because I had signed a waiver for their insurance I was liable for the $ 500 deductible that my insurance charges, and they would not let me off the lot with another car until I paid.
Not only is the handrail a sitting trap for customers, it’s negligent beyond comprehension that Enterprise has done nothing to fix it. I filed a report with Enterprise’s corporate office three times. I left four messages with Area Manager, Rich Hemphill four times to figure out a reasonable resolution and he has not called me back. What kind of scam are these guys pulling?

I have had great experiences with Enterprise in the past, and their rates are usually competitive. This location is convenient to my house with the offered service of pick up and drop off. However, I will avoid renting from this Enterprise location again in the future if at all possible due to their poor customer service.
We called to ask about picking up the car early because their office is only open for three hours on Saturday, and we thought it might make things easier for both sides. We specifically asked if there would be a charge for picking up early and were told no. There was some miscommunication, because when I showed up the manager, Blake, acted shocked that I thought there would be no fee. Fortunately he waived the charge, but I felt that he thought we were taking advantage of him. As a loyal Enterprise customer, I felt humiliated. It was an unpleasant experience, and I dreaded taking the car back and dealing with them again at the end of the week.
When I returned the car, I called ahead to make sure it was a good time to drop it off as I needed the return service. Returning the car was fine, and I was feeling better about the experience. But then, after waiting about 10 minutes for a ride back, the manager sent out another customer who had just showed up to drop off a car and asked the driver, Juan, to «handle it for him.» I assumed I would be dropped off first as my house is just down South Carrollton, I had been waiting for 10 minutes, AND I had called ahead to ask if it was a good time to bring the car in! I was pretty upset when Juan went the opposite direction to drop off the other customer. I didn’t say anything because I assumed this customer lived just a block or two away. After driving for about 10 minutes to get to this guy’s house, I was pretty livid at Juan’s way of handling it but did not want to cause a scene and have to drive back with an angry driver. In the manager’s defense, he may have expected that Juan would drop me off first without being told to do so.
I know this is a busy place, and it may not be much fun to work at a car rental office. I just expect better customer service from Enterprise. Fortunately the car itself was fine.

Poor customer service and did not honor my coupon. Would not recommend this dirty little office.

Conveniently located next to Champs Collision — so if you need to leave your car for some body work, you can easily grab a rental car like I did.
The guys were very helpful and patient since I had some issues with my insurance and they did their best to accommodate my needs.
My only complaint is the actual rental. Manual door lock, manual windows, manual side mirror adjustments — what are these prehistoric, ancient features?!? Call me spoiled but that’s just ghetto.
That aside, its a fine establishment!

This is not an ideal Enterprise location. The employees aren’t rude, but they aren’t particularly friendly. They put me in a car that reeked of cigarettes! I wouldn’t go back there.