Gerber Collision & Glass

I couldn’t recommend Gerber Collision more highly.
Setting: car was hit hard by another car, ~$ 6000 in damage covered by insurance.
Experience: Gerber completed substantial body and mechanical work on the car in just over a week, beating the timeline they set for themselves. A representative, Becky, called me twice a week and gave me a full update on timeline and repairs. She answered all of my questions perfectly. When I had a (unfounded) concern about the suspension after the repairs were completed, they happily and patiently took me on a test-​drive, checked everything to make sure it was OK, and sent me on my way. The car looks and drives great.
The 5^th star goes for taking extra time to clean nearly 10 years worth of grime from the car’s interior. This was done completely without asking or charge to me.
Conclusion: This was by a mile the best experience I’ve ever had with auto repair. Very professional and very effective. Highly recommended, 5 stars.

Someone scraped /​tore off part of my bumper and didn’t leave a note– what a surprise. Geico led me to Gerber, where they took my car and had it fitted with a brand new bumper by the next day. Pretty amazing. Everything you need is in one place– the insurance adjuster, the repair shop, and the rental car. Everyone was super nice, and they detailed my car, which means it not only looked better when I picked it up, but it smelled nicer too. Customer for life. Thank you!

I took my Toyota Camry hybrid to Gerber to repair the back right panel. Someone hit me in a parking lot. When I went to pick the car up, I was not satisfied with the way the paint looked. The manager said ok, we will get it right. And they did. No arguments, no back and forth, they just wanted to get it right. They redid the entire job and gave me a rental for the day that they paid for. Excellent customer service!

Was referred here from Geico, had to go here for an appraisal anyhow and figured I’d just drop the car off and get my rental from the on site Enterprise. Nope not the case. This place was not accepting cars for repair for an entire week. Absurd. I made a quick call to the folks at Color Tech and got my car in that day and will have it back before I could have even gotten into this Gerber place. Seems like a poor business plan to have all the resources in place for a smooth car drop straight to a loaner and then not able to take in cars for repair.

Gerber Collision (formerly Champ’s) was suggested to me by Niki M., but I was also getting my Vehicle Inspection by Geico there, so when they assessed the damage and provided me with a check, I turned it over to Champ’s. We dropped off my car on Thurs July 23 and it was ready by Aug 3. I wasn’t in a rush, and I believe there were a few parts that had to be repaired, so this timeframe worked out just fine for me. The work looks so incredibly good. Now Rhonda the Honda has a «good side».
Like everyone had said, my car was cleaned and detailed which I don’t even know what was in it before I dropped it off, but my boyfriend said that’s the cleanest he has ever seen it! They had informed me that it ended up costing more than the vehicle inspection but that they were able to talk to the insurance company to make sure the costs were covered.
The part that really makes this company for me is that after I had pulled away, I got a phone call from them informing me that the owner had seen that one of my brake lights were out and that he’d replace the bulb even though it had nothing to do with the side that was fixed. I wasn’t far so I came back (though they close at 5:30 and it was 5:35ish), and they replaced the bulb for free in less than 5 minutes. I mean… a shady collision company would see this as a potential for some future work if I got hit, but he even said, «I’d hate for you to get in an accident not having your brake light working.» I really appreciate that, and will make sure to suggest them to friends for any work needed to be done.

They did a prompt and precise job repairing my rear driver’s side door after a collision, but they stole the $ 3 emergency cash I had in the console.
Not a tremendous loss, but just because it’s there, is it okay to steal? Fixing my vehicle requires trust (I’m a mom!) and they’re clearly not ultimately trustworthy.
Boo.

Hands down best automotive center I have ever dealt with. I came to Champs through Geico’s suggested vendors to repair body damage to my Camry. The repair and refinish work was PERFECT. And prompt.
The customer service was OUTSTANDING. A seamless experience from the body shop, with onsite Geico rep, over to the onsite enterprise office for the loaner. They contact you daily with reports and status and could not be more professional.
The bonus? My car was returned to me thoroughly washed and DETAILED on the inside. My husband says we wish we could use Champs just for detailing!

Excellent Service!!! Had a follow up situation with a backup camera not functioning correctly after a minor side swipe repair. At no point did they contest fault and worked with me, the dealer, and my insurance to get it corrected. They went above and beyond to rectify the situation whereas the dealership had immediately disregarded it as a loss not covered in warranty. Regardless to say, I am truly impressed these days when customer service is placed above convenience; for this and many more reasons I recommend this Champs Collision location to anyone needing repairs.

Champ’s took care of the whole situation for me when a taxi driver swiped my side. When they found out they would have to replace the whole bumper and it might take longer, they talked to the insurance company and informed Enterprise. I’m so glad they handled everything for me and kept me informed the entire time. Plus, they washed and vacuumed my car! It looked like they even wiped down my dash. It only took them 3 days to repair.

A hit-​and-​run driver crunched the front fender of my car while it was parked on the street during the night. My State Farm insurance agent recommended Champ’s, saying if I took it there, they would handle payment direct with Champ’s and all I would need to do is pay Champ’s for the small deductible. I would not even need a police report item number (I got one anyway). The agent called Champ’s to make the arrangements and set up an appointment for me.
When I arrived at Champ’s, they were expecting me, and I was in and out in about 15 minutes! Nice people, professional environment, efficient operation. I expected it might take a couple of weeks and was shocked when they told me they’d have it ready by mid-​week (this was on a Friday afternoon). Right on time, I got a call the following Wednesday that the car was ready. The work was great… wish the whole car looked as good as the repaired part (It’s a 17-​year-​old car). They took care to blend the new paint into the somewhat faded paint adjacent to the repair, hardly noticeable if you don’t know to look for it.
When I parked at home and looked for The Club to install on the steering wheel, I couldn’t find it. I also noticed other things were missing. But when I checked in the trunk, there everything was. They had moved all loose items (including an umbrella) to the trunk for safekeeping. Very thoughtful.
Having an Enterprise office (also very helpful people) just a few steps across the parking lot is really handy.
All in all, the State Farm insurance agent, Champ’s, and Enterprise made an unhappy experience much less unhappy.

Pros:
— very easy to work with and them coordinating with insurance
— conveniently located across from an Enterprise Rent-​A-​Car
Cons:
–They had to close for two days due to ice, and it allegedly put them behind a whole week.
— when I called to arrange my pick up, I was either strung along thinking it would be done the next day or told it would be another 2 – 3 days (they’ve got the good cop-​bad cop bit down pat)
— when I went to leave, they had been remiss to properly reinstall my battery
— staff extremely unprofessional and sniggering while I waited for them to figure the battery situation out
All in all they did a satisfactory job in the repair, but if I’m in an another collision (God forbid), I’ll be going elsewhere.

Champs was referred by my insurance company and I was more than pleased with the repair on my car! I drive a Mini and was expecting it to take a while, since it is a foreign car, but it was quite the opposite. Speedy, friendly, and quality work!

I usually would not review a service until it was complete but my experience this morning prompted me to change that practice.
Had a 9:00 am appt. to have my car inspected for some collision damage. Front desk staff was friendly and professional. I was greeted promptly at 9:00 am by Mike D.(Geico) and Rebecca F.(Champs). We walked outside to inspect the vehicle, discussed options, then went inside to complete paperwork. Once that was completed, Mike escorted me across parking lot to the Enterprise office where Mike had already set up a rental for me. I was in and out of there before I knew it. I was greeted at 9:00am and I pulled up in my parking lot at my office in my rental at 9:25am. I could not have asked for more courteous, professional and quicker service. Also, while I was waiting for the rental car to come around, Rebecca had already driven my car into the body shop!

Very easy to work with. Geico adjuster is on site as well as an enterprise car rental shop. Got our quote through geico, picked up our rental, and was on our way in less than an hour. Car was repaired and returned to us in less than a week. Craftsmanship was excellent.
Only gripe was that they charged us for a windshield wiper fluid refill but didn’t fill it up. Oh well. I’d go back.

I am giving three stars because I believe strongly in «One bad apple doesn’t ruin the bunch»
My wife’s car was repaired at Champs after a pretty major wreck. The work was great, a few runs in the clear coat, but nothing to worry about. About 7 months later her car wouldn’t start at the movie theater. I was out of town and she called a tow truck. I told her to ask them to just charge the battery real quick because it was a deep cycle Optima battery. She said that it was a regular battery not an optima. I thought, maybe I was wrong and I didn’t put an optima battery in her car, but I went back and looked at the pictures from Champs of the initial inspection and can clearly see the grey and yellow Optima battery. The repair report says REMOVE AND INSPECT battery, I guess someone thought they needed it more than we did so they just pulled a swap er roo! I hope it was just a random employee who did it and not a deeper problem, Their quality of work was great, just that one thing really burned me of every bringing a car there again.

A few weeks ago an inconsiderate driver backed into my truck and drove off while it was parked on the street. I’m not talking about a little paint scraping here. This driver made a BIG dent in my truck. Did this driver leave their information behind or a simple note saying «I’m sorry»…hell no! They just went on their merry way. If this driver would have just knocked on my door or left a note with their phone number I would have been perfectly ok with the accident. Stuff happens. That’s why you carry insurance.
Needless to say I had to go through my insurance to pay for the damage. I was referred to Champ’s by my insurance company. Champ’s staff, from the first time going there, were very professional and nice. I left my truck there on the first day and I picked it up 8 days later (was originally told it would take 10 days). They had it looking just as it did before the accident. I was really impressed!
The total for parts and labor was rather cheap considering the damage. They charged me $ 5002.14. They also stand behind their work and give you a lifetime guarantee on it.
I HIGHLY RECOMMEND CHAMP’S FOR ANY BODY WORK NEEDED ON YOUR VEHICLE.

I took my car here a couple of months ago to repair some damage caused when a pick-​up truck backed over the hood of my car. I came to Champs on the recommendation of the insurance agent and because there is an Enterprise Rent-​A-​Car in the same parking lot (that is huge plus).
The staff was friendly and helpful. Of course, it helped that I arrived with an insurance check already in-​hand. Most importantly, my car looked good as new when it was done and the car was actually ready when they said it would be. In the unfortunate event that I need future collision repair, I would definitely go back to Champs.

I got sideswiped while I was parked, and I took my car to Champs. Most of the time, the employees were friendly and they were always helpful. The repair looked about as good as new.
I took my car here a second time after a boot patron decided it would be a good idea to rocket their mom’s SUV into space, using the hood of my car as a launch pad. Unfortunately, they ultimately decided that my car had flat-​lined and it was not ethical to repair, so I only have the one experience with body work. However, they were fairly friendly and professional both times.
If need more body work I will probably take it here.

A couple of weeks ago, my car got side swiped while parked in front of my apartment. Apparently this is a common occurrence in Nola and I’ve definitely noticed how banged up the cars are around here.
Anyhow, my insurance company sent me to Champs and I thought the front desk ladies were very professional and helpful. The person who did my estimate was thorough and informative about the damage. I left my car there that day and Enterprise Rental Cars is conveniently located next door and I went on my merry way in a craptastic Hyundai (with manual windows — remember those relics? I didn’t even know cars were still made with such primitive architecture.)
I didn’t think the damage was $ 3K+ worth, nor would it take 17 days (including weekends and it was over Thanksgiving) — but I’m no mechanic so I don’t want to unfairly judge. Thank goodness for insurance.
Bottom line: I had a superb experience and I would recommend them.