Enterprise Rent-A-Car

I am looking at renting a car from this location and the manager Fatima is extremely nice and will work with you when it comes to renting a car there. I have only spoken to her and Matt over the phone when getting information about renting a car. This process since I’m only 20 is so much more complicated then it needs to be. It has nothing to do with the staff at this location, but this company overall makes it very difficult for young drivers to rent a car. I would definitely recommend this location to anyone who is looking to rent a car. Young Renters beware that it will be more difficult then people 25 or older.

The Enterprise crew at this location is amazing. Fatima, Matthew and Madeline come through every time from picking us up to ensuring we are in a great car, Seriously, we were about to head out and Fatima, the manager for this location, noticed something odd about one of the tires. She got us into another vehicle immediately. It’s that kind of attention to detail that sets this office apart.
I’ve been to other Enterprise locations and I can honestly say they are not all created equal. I am relocating to New York City, but may well take the bus out to this location rather than take a risk with another rental car office.

Amazing customer service! I asked to be picked up at a certain time during a work break and an Enterprise associate arrived at exactly that time and filed the paperwork expediently. Thank you. I’m recommending them!

Poor customer service… The manager (female) needs to be retrained to deal with customers… She is very rude and makes business issues into personal attacks… Enterprise in New Windsor has very poor business practice. Customer is never right at Enterprise «We are a big company. One of the biggest! We don’t matter.“as stated by manager.

I rented from this Enterprise location twice. The first time I realized that I left my GPS in the car and called about it. They said they had it and said I could go pick it up. When I showed up they said they didn’t know where it was. I called them several times a week for over a month after that as I was no longer in the area. Sometimes they said they had it and would send it to me, other times they said they didn’t know where it was. Needless to say I never got it back. (Don’t they have a commercial about how amazing they are at getting things back to people when they leave them in the car?) The second time I had a reservation to pick up a car at 6. My flight was delayed getting into NYC and I called Enterprise to see if they would say open and extra ten minutes so that I could pick up the car. I begged. They said no. I had no choice but to find another car last minute somewhere else. This location seems to be run by high-​school kids, very unprofessional.

What can someone really say about a rental spot. Well this location sometimes has a good number of vehicles while other times they don’t have what they claim to have.
When I rent there are often times I order a compact vehicle only to be given a full size vehicle and charged for it because they don’t have compacts available despite my reservation. I suggest if they don’t have what you reserved I’d demand they honor your reservation and not charge you a penny more than you expected to pay.