Enterprise Rent-A-Car

Matt is a Dick.
I made my reservation this morning with a confirmation number. Usually I get a phone call from them as well. But today I did not, so I called them. Mind you I dropped my car off at the mechanics already. Just found out at 1200 pm that they cannot pick me up and he never bothered to call me.
Who runs a business this way? You just screwed me asshole. How am I going to get home!
This was there response
Comment from Enterprise R. of Enterprise Rent-​A-​Car
Business Owner
10÷3÷2014 *Murse, we want to look into this for you. Please email
with your contact information, reservation number and any further details so we can address your experience. When emailing, please use reference #141 002 – 1 106 in the subject line. Thank you. — Maurice
When I emailed them with the requested info, NOTHING HAPPENED, NO PHONE CALL OR EMAIL.
THERE IS NO CARE FOR ITS CUSTOMERS AT ALL. SHAME ON ENTERPRISE

Really great service, pleasant people.

Lied to me about what cars were available, and when I showed up in person they said someone made a mistake but didn’t apologize or really even try to correct it. They definitely treated me with a take it or leave it attitude. I will not be back.

I don’t use update often, but this situation warrants. I gotta give the lady (pissed that I didn’t get her name) who helped me huge props. As I returned my car tonight, she closed the deal with a very friendly, enjoy the rest of your night, to which I relayed that my flight had been canceled. She quickly asked if she should leave the rental open. Wow, what a great, quick thinking move. I asked if she could do that, and she was very cool about it.
After the crap-​sticks at the USAirways desk had told me that they enjoyed douching my evening, putting me on a flight the next day from another airport (with no hope to get a voucher to cover my lodging, etc), I went back to the Enterprise desk a little concerned that I’d get raped again since I was now going to return the car to a different airport. My Enterprise angel simply held up the keys and said, here you go. [choir of angels sings]
Then, like she was trying to unscrew me in some super customer-​friendly way, she says, do you need a map to the Westchester Airport. [a tear forms in the corner of my eye, humanity redeemed]
Check out the LaQuinta review for the next chapter…