P.C. Richard & Son

I recently purchased a smart TV at PC Richards. I had the best sales person Jason R at the 86^th street store in Manhattan, he was smart, professional, very helpful, really knew his products, most of all very patient.
I got a great price, he made the whole experience a pleasure.
The TV was delivered promptly,(along with a TV Stand I purchased) set up with ease. The delivery person was competent, friendly and fast.
My friend purchased a mattress the same day and had the same experience.
This is definitely my go to store for any future purchases.
Thanks,
Carole S

I most recently went to the Upper East Store to make a purchase and was very happy with the service there. The gentleman who help me was very patient and knowledgeable. I’ve been going to that location for years. My Sonos purchase was painless!!!

Well, take 3 was scheduled for today between 9 – 11 am. It’s 2:30 pm with still no sign from them. This, after their store manage guaranteed the window would be respected. When I called, I was told he was on vacation and asked to hold for the assistant manager who never came to the phone (waited 10 minutes). No take 4 for you PC Richard. Just refund the money. We will not deal with you ever again.

This store has no cutomer service and exemplifies everything that is wron in retail today. Came to purchase a dishwasher. After deciding on model with help of another customer (salesperson was nearly clueless) waited 1 hour to arrange delivery. We were happy to see a sign that said free installation howerver the on checkout we were told the «fine print» said this was a mail in rebate. FIne print is an understatement, the mail in part was barely legible. To the stores credit were not charged for installation once we brought this to their attention. We had a specific date in mind because my wife was taking the day off from work for another delivery. After waitng in hte sore for ½ hour and calling my building to get insurance info on the spot I was told we were all set. I called this evening (day before delivery) because we had heard nothing. The first salesperson who answered the phone said she would look into this and would call me back after I was on hold for 20 minutes. She never called and I called back and was told there was no reason to wait, the salesperson put the wrong date on the order and there was nothing that could be done. Had no choice but to cancel order. Was able to find same appliance at another store that was delivered and installed when we wanted.
Bottom line: They will say anything to make a sale and have the integrity of a poor used car salesman (apologies to used car salesman)

Peter Castle, a «seasoned» salesperson with over 14 years experience, sold me a 65″ Samsung TV. Was told that they would do a price match if the TV prices came down as we’re so close to the SuperBowl. Well, found a special on the same size TV, where they would give me 2 free smaller TVs. Turns out it was at PC Richards, so I called Peter. Peter told me «No, you can’t return TV’s over 50 — it’s on the receipt» and «The TV on the ad is not the same model». None of this was told to me or was on the receipt like he said. Finally got the manager Chris on the phone who offered me $ 100 and I took the credit cause I knew fighting it would get me no further. If it wasn’t for Chris, they would get zero stars. I will never shop at PC Richards again. A lifetime of shopping at that store, ends in a moment where I just felt duped.

Chad Green, one of the managers at the 86^th street store, saved us tonight. It was 5 minutes until closing time, and we had just received our new TV today. Everything was perfect, except the color. Then we called the store imagining that we would never reach a human being. Much to our surprise, and despite the late hour, Chad took the time to walk us through the zillion settings, waiting patiently while we found our way. Thank you Chad; for great service, your clear teaching talent and for your generosity.

I’m very happy with my TV and the customer service at PC Richards. Chuck/​Charles was very helpful in assisting us to select our TV. He was product knowledgeable, descriptive and friendly. I like PC Richards I always buy good products there.

I had the good fortune to connect with Sales Counselor, Valerie Blatt at PC Richards
She was professional, smart, friendly, product savvy and gracious
She is a major asset to the company
We live in a world riddled with mediocrity; Ms Blatt rises to the top
She is a consummate sales professional
She understands that Trust & Money are the two most important 5 letter words in our language!
She was a pleasure to work with
She is quality driven, warm, fun, and expert in her field!
Thank you!
Christopher Bayer, Ph.D.
New York, NY

I went into PC Richards to purchase a telephone, which I did. The sale was unremarkable, as was the sales person. I asked about replacing my music system, and she pointed towards some boom boxes. Not quite what I was looking for.
On my way out, a young man (Charles/​Chucky) asked if I needed help. I mentioned a music system, and he showed me a Bose system, and playfully advised me to «get to know it.» That’s exactly what I did, but it was a tad out of my price range. I looked at a less expensive model which I believe will meet my needs, and was a little kinder to my pocketbook.
I am happy with my purchases, and I am really pleased with the service and attention that I got from Charles. He is an asset to PC Richards.

Best place to buy a TV. I say that because I needed a new TV. I found one I liked, purchased it, got it home and accidentally found it for less at another store. Lucky break.
I returned to P C Richard with my receipt and told them I found it for less. They promptly brought it up on the computer to verify the competitors price. Then they promptly credited my card for the difference.
I’ve never purchased other appliances or electric products at P C. It is my definite go to store for the best value on a TV!
Employees are helpful. Be careful of hard sell on insurance for your product. That may just have been a particular employee. I only had the hard sell tactic used on me that one time. In all its a good location with easy in and out no nonsense shopping. My kind of appliance store.

The air conditoner i bought doesn’t cool properly. They replaced it. I paid them to have it installed. The person installing it beoke my window and «fixed» it by making the window unable to open or close. He used one-​way screws to make them difficult to remove. When i cal (ed) to complain i get a very nasty man telling me what i should’ve done instead of focusing on the issue now. Do yourself a favor, spend your money somewhere else, the only thing you’re going to get here is a headache, probably more than one.

Worst damn customer service ever! Been waiting on the manager for 30mins and now they say he’s on break. FOH! I will never shop here again and will make sure none of my family or friends come here either. Only chose 1 star because it wouldn’t allow me to keep it at 0 stars.

When we needed an AC we didn’t know where to go, thank goodness for this PC Richards. We received a great price on a floor model and Valerie was unbelievably helpful. She was there every step of the way and set us up with a very friendly installer.

Found myself in the area with a less than functional camera and no memory card when I decided to wander in to PC Richards. I normally shop at Best Buy but, after stopping here, I probably won’t do that again on principle. The guy I spoke to, Rob, was knowledgeable and friendly. I really had no idea what I was looking for but he answered all of my questions (some of which I know were pretty simple) with a smile. On several occasions I have vowed never to return to a chain store because of a bad experience at one location. Well this one was so good I promise to start shopping at PC Richards more often.

I’ve been back to this location a number of times, usually for small purchases like blenders and toaster ovens, but the staff has been knowledgeable and treats me like a «regular» when I walk in. Always ask for Mauricio… has never steered me wrong on a product yet. I’ve met the manager as well (Chris, I believe) who had been more than accommodating.
Worth the trip uptown if you’re not from the immediate area!

i been buying from them for years was always great
but when i got issue with my ac few days ago the manger Chris
real show my what great experience was it
even it was my fault the guy went out of his way to help
thank you for the hard work
thats why i keep coming back
thanks again

Judge not on my mistakes, but rather what I do to rectify them…
Shortly after this post went online, Chris the GM of of the store personally called me:
— to apologize
— refunded the additional costs occurred
— and provided a gift certificate to the store
May I just say, «WOW…» Of all the places and stores I have ever patronized I can assure you this level of customer service is unparalleled. I rescind everything I said in the previous post and I can assure everyone this is now the ONLY electronic store I will ever patron, ever.

PC Richard did a great job — again. I’ve purchased 2 full sets of kitchen appliances, 2 sets of front loading washer/​dryers, multiple a/c’s, 4 plasma tv’s, etc… There delivery is on time and installations excellent all at a competitive price. Salespeople some time are over the top but always respectful. If you know what you want PCR is great.

Have always found this to be the best of the big appliance stores, and my recent experience didn’t do anything to change my mind.
I replaced an air-​conditioner: the expected arrival information was accurate and the installation itself painless. Kudos to the delivery man (Anthony, driver 3026) who was professional and pleasant and who provided some brief and helpful instruction on the machine’s operation.

I went in on Friday, just to check out some televisions and am so please with the service and promptness of the process. Staff was very knowledgeable and pleasant. From now on, this will be my to go spot for any electronics.