Hertz Rent A Car

With all the scathing reviews, I was really reluctant to rent from this Hertz. But, I gave it a try. The original reservation was for work so it was pretty much risk free for me.
I actually had a good experience. And. good subsequent experiences.
The cars were always available on time. They were clean and gassed up. The agents are typical NYers — fast, straight forward, and adequate. I’m not sure what some people expect; this is a mini Hertz/​parking lot combo close to the Port Authority. It’s not the Ritz Carlton. The agents that helped me were actually pretty pleasant and even cracked jokes.
I came back for personal rentals and had a similar experience.
Never had a billing problem. Never had unexpected damage.

NEVER EVER PARK HERE — unless you want your car damaged and for no one to take responsibility for it. This has happened multiple times over the last few months to my car. Random people work night shift, frequently not wearing uniform… one can’t help but wonder if you’re leaving the car with a total stranger. DO NOT PARK HERE even if your life depends on it! Do not trust the managers there — they will look at your, promise and do nothing. Take pictures before and after as you will need them in small claims court later. You’ve been warned! You will thank me later for reading this!

I’m a Gold Presidents Club member at Hertz, and spend thousands of dollars a year in this place. Do you think they would treat me with a little courtesy and respect? Hardly. Yesterday, I had an agent who refused to close out my rental return because I parked on the street — in the exact spot where I picked up the car, a spot visible from the rental counter. She was exceptionally rude about it and we had words. Avis is literally across the street. What are they thinking?

Horrible service. Everyone at this location was so rude. The person checking us in took forever to process the rental. Never saying anything to us about particulars or anything. Just handed me the keys and said the car is out on the street. Had the rental for a week. At time of return, all staff were still rude and again took forever to process return. Was handed a receipt and waved off. We used the car to drive up to Cooperstown paying all tolls by cash when we returned back to the city. Come to find additional toll charges on my card 2 weeks after rental.

Check your recept when you return your car. I returned my car full of petrol and they charged me the fuel surcharge. I went back and asked about the charge telling them the car is full of petrol. They removed the 14.99 feom my bill. It wasn’t much, but it seems they charge you assuming most people don’t check their bill.

After hours drop off does not mean you won’t get charged for an additional day. Be forewarned. Was sent to a different location to return car because parking structure was full, then was charged by the 3^rd party a parking fee for leaving car at the parking lot. Woke up the next day to double charges for not «reading» my contract. Really? If I have a rental till 10pm and the office closes at 10pm, don’t you think the counter person should have mentioned I would be charged an additional day if not returned before office closes? Anyways never renting from Hertz again and will tell people to avoid renting from this place. Rental #192 410 875

DO NOT PARK IN THIS GARAGE! This establishment DOES NOT honor the rates they have posted. At checkout, the cashier asked for nearly triple the price. When I asked why, I was unable to get an answer. He couldn’t even make up some bullshit to tell me. I’ve been parking here 5 days a week for 2 years and this is how a loyal customer gets treated? Unbelievable…

Still the worst. Snobbish reps that took forever to give you a vehicle. As hertz highest member, I say AVOID.

Do Not Rent Here! I been renting for 2 years and they have officially lost my business nor will I recommend it to anyone. Going to use Avis next door or Zipcar ! Run from this place.
They did not inform us that the code I made the reservation for was not applicable and charged me 4x the original price! My reservation was $ 223 total for a 2 day trip… I paid $ 800 instead for a car I did not even care for I just booked on what I could with the original code I used. A proper representative should have been clear to say we cannot give you the same price your code was for this is your new price would you like to proceed…
As soon as we got in the car and noticed the rate on our receipt we called to complain the rep who booked our trip DID NOT care she should be fired at how rude and unsympathetic she was towards our problem just told me in another words call back and speak to manager. I callled back to complain again… she HUNG UP on me! Yes this so called professional hung up the phone on a customer. Calling the customer service and head office is waste of time your just on hold for long periods of time. 2 days later I finally got a hold of Rick the branch manager who was kind and did hear me out which I appreciate. But I don’t think it’s fair that my bill was so high I could have given a different code or picked a low cost car. He did help me out by $ 80 but that’s a far cry from $ 800 bill.
Unhappy and will never return especially to a heartless representative.

Five «Hertz stars».
It’s a bit tight but welcome to New York. Counter person was pleasant and helpful. She should be giving charm lessons to the employees at 95^th street.

Fantastic location, but the positives end there. This is a location that cheats customers by only providing half a tank of gas upon pickup, meaning that you invariably overfill the tank — with no compensation — to avoid paying usurious $ 12 a gallon tanking fees. How they can get away with this is beyond me.
Atrocious customer agents… rude, inefficient, and slow. A dispute over the above tanking issue wasn’t resolved, forcing me to ‘axe’ a supervisor who never even returned my calls or emails. I ended up receiving a miserly gift certificate but only after I contacted the Hertz head office and demanded to speak to a VP of sales.

In the event that NYC tows the car you’ve rented from Hertz, Hertz will add unstated fees to your bill and take their time retrieving the car from impound. This local office was friendly enough but had no advice until their «process» was dragged out of them.
Even though I very soon contacted a regional manager (quite rude — Cheryl at 973−465−6900), I still had to pay for two days. Should I count myself lucky?
I ended up paying hundreds of dollars for a car I had about ten minutes. Perhaps you will have time to go to impound yourself.
Consequently, I absolutely will no longer do business with Hertz or Discover.

This Hertz location saved us big time. I was transporting two blind individuals out of New York, and Alamo Rent-​A-​Car refused to release the SUV I had reserved days prior. Without any notice, Hertz found a Dodge Caravan nearby and reserved it for me. Unfortunately, I had to wait two whole hours to get my car, but they went out of their way to get us on the road.
The man behind the desk was absolutely amazing as well! He was polite, and super helpful. He even gave the three of us a ride to our vehicle in another location so I wouldn’t have to guide my two blind companions through the streets of Manhattan by myself. Which is what I had to do to get to Hertz when Alamo screwed us over. It was no easy feat, but we made it in one piece.
The only downside to this Hertz location is that I was promised a 7 passenger SUV and they didn’t have one available. But I can’t blame them since they scrounged up a car for me at the last minute. They truly saved the day. I would definitely recommend this Hertz location to anyone who asked about rental cars in NYC.

Worst rental experience ever.
I travel a lot for business. Usually I get around by cab. On this trip, I had a meeting out in New Jersey, so I needed a car for the day. I went online, searched for rentals near my hotel, and *bam* saw that Hertz has my hotel listed as a rental location! Awesome — how convenient! I make my reservation and get a confirmation email a few minutes later. It says «Pickup Location — Marriott Marquis Hotel, New York City». It also confirms my base rate — «Vehicle Subtotal $ 149.90 USD», along with the words «Rate is guaranteed». OK, I’m set. I call the front desk at the hotel to find out where the Hertz pickup is. They don’t know anything about it. I call the number listed on the confirmation email and I’m told that I have to come to this location about a mile away from the hotel. Hmm. I booked based on the website saying the pickup location is my hotel. The confirmation email says the same. Glad I called ahead, because getting a cab in the morning rush hour isn’t easy.
I get up early the next morning and cab it to the Hertz office. When they process me, they confirm the base rate. Except now it’s $ 249.90. Um, wait a minute. My reservation says $ 149.90. How can that be? I was told «Our system shows the rate is $ 249.90. It can’t be wrong». I present the email that clearly says «$ 149.90, Rate is guaranteed». You would think this would clear it up. Nope. I spend the next 20 + minutes waiting while the person behind the counter calls various people within the organization trying to figure out what to do. The clock is ticking. I have an hour to get to my appointment, which is an hour away if traffic isn’t bad. She finally says go ahead and take the car, we will get this fixed later. I trust her on that.
I get my car. It has ¼ tank of gas. Given that I’m already running a little late, I have to cross my fingers that it’s enough to get me to my appt on time. I get lucky on that one.
I’m back at the Hertz counter to return the car by about Noon. They still have not figured out how to give me the rate I was guaranteed. The person behind the counter said she will have to get a manager to take care of it and send me my invoice. I leave Hertz a little skeptical, but I don’t have any other choice because I have other appts in Manhattan to get to.
Of course I never get an invoice. My card is charged for $ 225. I have no idea what the breakdown of charges is. I’m glad it’s not $ 300, but I do need an invoice for my accounting dept to expense this. I try using the Hertz online tool to pull up my invoice. It’s not there. I call the Hertz office directly and talk to Sharice. She says she will fax it to me in one day. A week later I call back and talk to Sharice again because I still don’t have my invoice. I am told because the transaction has been «closed out in the system by a manager», there is no way to print out an invoice and send it to me. Really?!? You have no way at all to print or otherwise access an invoice? She wants me to hold while she tries to find a solution. I sit on hold for 27 minutes and finally hang up. I will try calling back again, but at this point I don’t have much confidence that I’ll get a different answer.
I’ll say it again. Worst rental experience ever. I highly recommend avoiding them at all costs.

This location is perfect walking distance when I visit my friend in the city and I need a car for the day. I am a Gold member and booked online the night before.
Even though it was the first day back after the new years holiday, the staff hustled to get cars rearranged so I could get a car. The staff was friendly and helpful. Returning the car, Justin was really nice and quick.
It is a small location in a parking garage and is only a block to get onto 9a Hudson Parkway with no problems.

I’m not sure who did it, but my rez was screwed up. the employees seem nice but it’s a kind of superficial niceness. Rent elsewhere

Have to walk up car ramp with your luggage to get to the counter. Awfully inconvenient. Nice employees, but they didn’t have my car ready when I went to pick it up. Entire experience fail.

Hertz Rent-​A-​Car is the closest car rental location to my hotel, since we need a rental car on our last day of our NYC adventure to drive to Woodbury Commons and then LGA.
The car rental office is located in kind of like a parking lot. Since I reserved my vehicle ahead and have registered all my driving profile online, so the process was really fast.
The lady at the desk and the guy that pre checked my vehicle were courteous and polite.
The good thing is that the location is not near the major streets when I drove out of NYC… I just could not handle those taxi drivers honking at my slow and I don’t really know where I am going driving style.