Access Community Health Center

Came in here and immediately felt safe, welcomed and taken care of. The phone number listed online (including on Unilocal), however, seems to be a pretty ignored line… I came in about 4 without an appointment and was in an exam room by about 4:20 — they really were most accommodating and kind, and I couldn’t be more grateful. Really the only issue, but it is an issue, is the phone line situation — unless you have your doctor’s line, trying to phone about appointments or lab results or whatever is probably unlikely, so just go in in person to make an appointment, I’d say.

I have a cyst on my back that needs to be removed. I left work early to make my 4pm appointment. I got there, checked in, and waited for over 45 mins. I finally, after 45 mins walked up to the front desk and was told that the doctor was running behind and that I would get seen today, but not sure when today. So, I left still with the cyst on my back and in pain. They have everyone’s contact and billing information on file and they don’t have the decency to call their patients and tell them they are running behind. The lack of professionalism is unacceptable. I will not be returning. Also, the waiting room at this place is very sketchy and looks like a scene from a murder/​horror movie. It was the most uncomfortable 45 mins of my life.

The sole star is for the great service I received from Dr. Lin. He took his time analyzing my issue and discussing it with me.
Everything else has been awful. I went in for a BUG BITE on my leg. He said he wanted to take a swab for analysis just to make sure it was nothing serious (it was very swollen) and I forgot all about it… until I received a $ 230+ bill from the lab that did the testing a few months later. The office decided to send it out-​of-​network even though they had all my health insurance information. I have been trying for over a month to get in contact with someone there to help me because I refuse to pay for lab work I never asked for nor received the results of. This place is extremely unprofessional and I guarantee I will NEVER return.

Good doctor experience, awful front desk experience. Impossible to get through to them. They behave like they do you a favor. Nobody greets, the phone line is always busy or they put you on never ending hold.

Simply don’t go here. I had two bad experiences here. I came to the dentist 3 weeks ago for a checkup as my gums had been receeding and bleeding a lot. I read up on gingivitis and expressed my concern. The dentist basically kept telling me I’m over reacting, and there’s nothing wrong. I begged him to check again, and begged him to take X-​rays. Tell me, is this right? Then after he hasn’t found anything still, I begged him to give me a cleaning. He gave me 2 shitty cleaning in the past few months. (I need more since I’m on Invisalign) I tried saving a buck by going here but now I deeply regret it. This has now developed into periodontitis. I can’t wear my invisalign anymore and I have to spend lots of money to try to fix this but it will never be the same. I am considering speaking to a dental negligence specialist.

It comes to my great displeasure to feel the need to write a review about Access Community Health Center. The facilities are very nice with doctors who provide insightful services to their patients. Perhaps if only their front of office was as professional I would continue to be a patient there. I have had two encounters where their receptionist Joseph has created an enormous amount of dissatisfaction. The first was about two years ago when I went to pick up paperwork only to later learn that it was not my paperwork, but that of another patient. My most recent encounter I created an appointment to see Dr. Kabak, whom I was referred to by Marina Leonardo’s after she left their office in 2013. You would think that when asked me: «Has your insurance changed» that they would be aware of which doctors are covered by which insurance, in my case, Anthem Blue Cross Blue Shield. I went to their office and yes, I was late. However my tardiness was not the reason I was not able to see Dr. Kabak. I was taken into the billing office where the secretary explained to me that Dr. Kabak was an out of network provider that would not be covered. I was extremely upset seeing as I came very far out of my way to make this appointment. Perhaps they should put a receptionist who unlike Joseph actually has a care for the patients along with an eye for attention to detail. It’s completely inappropriate as well as unprofessional to waste a patients time. In the end as a result of Joseph’s ineptitude I wasted over two hours of my day going to my appointment only to be told that my provider wasn’t covered by that doctor. They offered me an appointment with another doctor at a later date, however I was so upset and baffled by the lack of competency from Joseph that I let them know I would not be a returning patient. Not only did two years ago Joseph give me the incorrect copy of my blood work but he showed no remorse or apology when this did happen. I wouldn’t even bring it up since it was so long ago, however this time I feel that it is a pertaining fact to the situation. You can sense his mundane attitude toward his job and because of him I will never return to Access Community Health after being a patient for almost four years.

I had a great experience here. I recently moved to the area and needed to find a primary care doctor. I found Dr. Kabak through my health insurance website. I called the center and was able to get an appointment within 2 weeks — which is great for scheduling a physical with a new doctor. The front desk people were pleasant, the nurse was kind and the doctor was amazing. She took the time to go over my entire history, took extensive notes and referred me to an outside specialist — they even made the appointment for me! The only reason it is not 5 stars is because the waiting area was a bit of a mess.

I have had a good experience with the doctors here but the staff is completely awful. They have no idea what they are doing and make getting referrals extremely difficult. On top of that, they are rude. Let’s just say I will be switching doctors.

The doctors at this clinic are all 5 stars — no question about it. The nurses are also very nice and polite. The wait time is relatively short and the place is clean.
Unfortunately, I can’t give this place more than 2 stars because of their front desk staff. I’ve been here quite a few times and not once did I have a pleasant experience with them. From the moment you walk in it feels like they can’t see you from behind that glass panel — You are NEVER greeted nor even looked at so you can start a conversation. Then if you want to ask a question or just want to check-​out you have to wait for them to finish their phone conversation. I’m sorry about all the excellent medical staff of this place but their front desk is most likely driving customers away.

This place is pretty awesome. I have never felt so great about the doctors I have as I do with my two doctors here. I have never waited more than 10 minutes for my appointment. It is always super clean, and the staff is friendly.
Everyone works together very well to ensure that their patients are taken care of. While I will not give away which doctors I see there, I can say that they are both very caring and have excellent bed-​side manner.
There are more doctors there and I think even a dentist, so I cannot say that every doctor there is fantastic, but I wouldn’t be surprised if they are given how great mine are.
Also, they are super close to a subway, which is pretty convenient.