Ajo Home & Lumber Depot

I had ace make me 5 wall cabinets — 3 for our bathrooms, one for a hall and one for the kitchen. They did a great job and they cost half of another bid I received and ¹⁄₆ of another bid I received. They did the work in about 2 weeks. They were good to work with – ask for Izaac or Israel. I am very pleased with the cabinets. Note that they do not install and most of the deliveries are curb side, but they will accommodate you and help you find someone to install as well.

Just called looking for a valve for my steam radiator. First guy who answers puts me on hold. Then a «Frank» gets on the phone, tells me I’m looking for an «air valve», I have no idea what he’s talking about, he gets impatient and hangs up on me. Terrible customer service. Never going here.

Decent prices (for NYC) and they will custom cut wood for you. Service is good but you have to ask for help. Much better service than Home Depot.
Well stocked considering the size of the store and items can be ordered and have usually arrived by the next business morning from their warehouse.

Just shopped here for the first time and I’ll definitely be back! I’m installing shelving in my apartment, using upright rails on aluminum studs. Came to ACE on a Sunday afternoon looking for a drill bit. After about 5 minutes in the store somebody stopped and ASKED IF I NEEDED HELP. When does this ever happen in New York? The guy I spoke with helped me choose between two bits, confirmed that toggle bolts were the way to go and knew the weight specifications for the size I needed right off the top of his head. He also showed me how to use a chalk line dispenser (I didn’t know the chalk had to be purchased separately!). Overall a really helpful and pleasant experience. I went to 3 Home Depots in the city yesterday and got nowhere near this level of service.

I recently got a job where I needed a delivery of 12 sheets of wallboard with a short window to unload with helper. When I spoke with AJO, I was told they could accommodate my small window. The day of delivery the time was ticking & no truck. After calling I was told 5 min. & they were right as reassured.
They were very helpful with the whole order, do not over charge for custom cutting & are more than reasonable on the delivery fee.
It’s great to know of a hardware store like this. Huge selection, custom cutting & delivery, all without feeling ripped-​off.

The staff here is always really helpful and honest. I’ve gone in with all sorts of problems and questions over the years and they have always been incredibly helpful, never trying to push me to buy things I don’t need, which makes me choose them over Home Depot hands down!

WORST Customer Service ever!!! I was purchasing $ 100+ of product and produced my $ 40 credit — or what I thought was a credit. I was informed I didn’t have the right paper. I said this was all I had and asked if they could find my credit. NO! They could have cared less. They didn’t even budge or care! Nor would they do anything about trying to find my credit in their files. So for $ 40 — this store — #1 — lost this customer forever — and — #2 — bought a lot of bad press from me — because I will spread this message to EVERYONE I know who shops on the UWS because as far as I’m concerned — Customer Service is EVERYTHING!

Some of the employees who work at this store are THE most miserable, unprofessional people you will ever encounter in your life. They’re rude, they spout off at customers, and text message on their cell phones instead of doing their job. When you report them to the woman who owns this store, she does absolutely nothing about it. She says, she owns the store so she can handle her employees anyway she wants. That’s not true. This woman may own this particular store but she does not own the Ace Hardware name and logo. Rest assured Ace Hardware does not want to be affiliated with the disrespectful employees who work at this store. If you’re treated rudely here, you can call Ace Hardware directly and report it to the district manager. The phone number is 1−866−290−5334. Press 6 to report your negative customer service experience. A live operator will take all of your information, and report it to the district manager. Once Ace Hardware finds out about the rude, unprofessional employees who work here, I highly doubt they’ll want their name and logo on the door.

Expensive with poor service. I came here to buy paint and it took them well over an hour to prepare everything. In addition to the delay, they were somewhat misleading by telling me that I could only buy Ace colors, and then putting it in Benjamin Moore paint (which is more expensive than Ace). I prefer the Aquarius hardware store a few blocks over on Amsterdam. If you really have a lot of stuff to get, go to Home Depot. It’s not too far and well worth the trip.

This place always has what I need! I *love* having a reliable hardware store nearby that I can run to, get great customer service, and go home happy and excited. Does that sound weird, getting excited by a hardware store? I don’t even care! Go Ace!

Like others have said, the hours are inconvenient. Employees are not knowledgeable, and couldn’t care less. Too busy texting. Most things are way overpriced. Can’t get anyone to help you. Place of last resort.

Great selection, helpful employees but this place has the worst hours. they close at 415 on saturday and 545 on weekdays. who’s home before 545 on a weekday?

I’m never usually one to write a review but I had such an unpleasant experience at this store I felt it my responsibility to share. I’ve never been treated so rudely and spoken to in such a sexist manner in my life.
I went in to get a piece of wood cut to replace a missing piece of trim. I was informed that my measurements do not make sense and that they would need to speak to the person putting the piece of wood in. I informed them I’m doing this minor repair. The associate refused to cut the piece of wood per my repeated requests so I finally walked out. Apparently it is unfathomable to this employee that a woman who happens to be pregnant would undertake such a small household repair.
As I walked out he frantically followed me trying to further explain how my simple measurement does not make sense. I had to tell him to stop following me and stop talking to me.
I later went back (simply because this store is across the street from my apartment and convenient). This time sought out a different employee who has assisted me in the past (Alex, who is great). I simply asked if he could cut a piece for me. This time he informed me they could but they would have to order the type of wood because it was not in stock so that’s what I had them do.
Two weeks later I went in to pick up the wood piece of wood when it was finally ready (the Easter and Passover holiday delayed the wood delivery). This time the owner/​manager of the store informed me he remembered me even though he couldn’t locate my slip he remembered me because I was the PROBLEM CUSTOMER.
He continued on telling me that I had been in and left but realized I was wrong and came back. I informed him the reason I left was the sexist and rude way in which his employee had spoken to me and. He tried to explain how his employee was correct in not helping me because my measurement did not make sense. I was completely taken aback that any store owner/​manager would speak in such a way to a customer. I requested they me up so I can get out of this store and never come back. After they finally figured out how to enter the special order wood cost I paid and left.
For the record the piece of wood (cut to my requested length) fits perfectly and the project is now complete.
Two days later if you can believe it I get a call from the store manager claiming that I owe him for this piece of wood and that he has an open ticket here that needs to be paid. I informed him I paid two days ago and he can speak to the store owner who was there when I was rung up.
I’m flabbergasted that anyone would speak to a customer so rudely; I will not be shopping here ever again. Aquarius Hardware one block over on Amsterdam will now be my go to hardware store. I suggest if you like to be treated with respect that you choose not to shop at this Store.

In the aftermath of the Sandy disaster, the folks at Ajo rallied to the side of the people in need of critical equipment like generators and gas cans, propane heaters and flashlights and batteries. They not only had the smarts and the foresight to order significant quantities of these things, they were also there with expert advice and customized help – like putting together customized double-​male extension cords for hooking generators into a home’s electrical system. And they did all this calmly, with no drama, and with no price increases. This is a really good store run by really great people – truly a lifesaver in tough times and just a terrific place to shop whether your biggest problem is what color to paint the kitchen or how to survive the week.

I’m a hardware store gal. I always have a project going, and I know most of the hardwares stores within a ten block radius. Ace is my closest hardware store, Aquarius is my favorite. For most needs, Ace is perfectly adequate. The shelves are stocked, the Ace brand is cheap, and it’s easy to get someone to help you. They get points for carrying Benjamin Moore paint and having a lumber department that will cut wood.
But the expertise of their staff is a mixed bag. I’ve gotten good advice, but also really bad advice. I was once advised to use a particular glue on my tiles (long story) and was told the glue would be removeable. At home, I called the company just to be sure, and was informed that no, the glue was crazy permanant, and if I used it and needed to get it off later, my only option would be to cut it off with a saw. (!!) There are one or two guys here who know their stuff and I would trust, but honestly, the staff at Aquarius one block over on Amsterdam are SO much more knowledgable. And their prices are about the same. If you just need some paint or tape, come to Ace. If you need ADVICE and HELP, then go to Aquarius.

I live around the corner from this place and it is NEVER open. I have to trek all the way to midtown east to go to a real hardware store (Home Depot). They are not open past 5pm and on the weekends — but no one does shopping at those hours anyway…

Love this store for the occasional hardware need. It’s much easier to navigate than Home Depot, and it’s also much more convenient of course for those on the UWS. They even have hard to find stuff like that magnetic strip that goes on your air conditioner and stops that drip noise from your neighbor upstairs. Take that Apt. 10D!

I happen to stumble upon this place while meeting up with a friend on the upper west side, and I was so happy I did. After having a quick lunch, I gathered my things and was about to depart quickly. However my friend frankly asked why the rush? I mentioned my bathroom disaster and how I needed to caulk the surrounding area of the tub because it came undone. I was on my way downtown to go somewhere else but was redirected to this handy little storefront. It was such a pleasant surprise.
Not only were the workers wonderful, they pretty much had everything I needed. I didn’t need to go to a gigantic store. They even assisted me in what else I would need and how to do it. I totally recommend this place over any larger store if you happen to be in this neighborhood or even if you’re not.
Whether it be gorilla glue to fix your favorite mug or a small can of paint to fix that hole in the whole made by a picture, this store is helpful. It may be deceiving from the outside but it is great inside.

Great hardware and home improvement store.
Needed wood to build closet shelves and they cut it for us and we were out of there in twenty minutes.
Funny enough, Frank did end up helping us (thanks fellow Unilocaler) and I get the feeling nothing gets by him.

Ughh. Why does Ace close at 4 pm, when 75% of the city is still at work?
I hope Ace goes bankrupt. It deserves it.