Basics Plus

They have tons of supplies you need and supplies you didn’t know you needed. Also they do Sodastream cartridge replacements!

Love this store. They have everything ya need. I just went there to pick up some kitchen supplies, it looks like they’ve Closed?!

Small but useful hardware store. Don’t walk too fast or you’ll miss it. Very nice staff. :)

This used to be one of my go to places hardware on the UWS. The gentleman at the counter was particularly helpful with batteries. Now there is Jessica.
Be sure not to bother Jessica by asking a price on Monday mornings, she becomes a bit surly.
I bet she enjoyed her job much more before they opened the door & let customers in.

They always seem to have that one thing I need to finish a project.
I find myself here more often then I would like to admit.

i looked on line for what i wanted
then went to store to get it
the guy there tried to sell me something more expensive that i didn’t need/​want, i told him to get the thing i wanted and was POINTING at and he insisted that was the same thing he was trying to sell me. does he think i’m an idiot? i may be californian, but i’m not stupid

Two floors and it has all the hardware I need. Two minor complaints:
(1) they are not competitively priced. I didn’t think the store was extremely cheap.
(2) there were about 7 staff members there. As I walked downstairs to buy my item, probably 3 of them asked me if I needed help (which was extremely nice). But when it came to paying, there was only 1 person at the cashier and there was a line!

Perhaps one of the best experiences I have had in a store EVER. My husband and I kept saying to each other «Wow, they’re all so friendly.»
I just moved to the City with only a few suitcases and stopped in just to browse at the housewares. I gasped when I saw that Basics Plus does same-​day delivery for free! No strings! Whatever you buy, you can have it couriered to you same-​day. (That’s not a thing on the West Coast). What a life-​saver! No more worrying about transporting a full-​length mirror on the subway!
The employees here are also helpful and available. I had multiple people ask me if I needed help, and multiple people pointed me to the right place when I asked for help. When it came time for the delivery, an employee called ahead to make sure I was at the apartment. The delivery guy was polite and the friendliest of them all!
I walked out of Basics Plus empty-​handed, but only because they carried everything to my door for me!

I used to shop here a LOT, despite the high prices, because it’s beautiful, convenient, with nice employees, and good taste in their products, and because I think it makes sense to support local businesses. But they treat their customers– even regulars– really badly. Two examples: I was in the store at least once a week for months and then, one day, tried to return a $ 4 soap dispenser without a receipt. There were a dozen identical items (with the same price tag on them) within reach of the cash register. It wasn’t just that the employees, all of whom recognized me, wouldn’t let me return or exchange it; it bothered me more that they didn’t even seem to think they should be apologetic about this. 2: I dropped off a vacuum recently to get fixed. The manager said they’d call me in the afternoon with an estimate. THe next day I called, and they said, «call back in the afternoon– we’ll give you an estimate.» The next day I called again. «Call this afternoon,» I said, «No, actually, why don’t you let me talk to a manager?» I never did get to talk to the manager, but I did get transferred to someone else who explained that the vacuum repairperson had quit and that nobody was going to look at the vacuum for a few days and he «didn’t know» why nobody had called me or, presumably, any of the other people who were waiting for someone to fix their vacuum. I asked if they could send the vacuum back to me. I live three blocks away. They said they’d call me back with an answer. Nobody did. (I picked it up, called Crown Repairs, and they came by for it a few hours later.)

I have come here a few times because it was convenient and I was in a hurry. Otherwise, I usually head to Ace Hardware on Columbus. Almost everything in her is overpriced and it took them 3 times to make copies of my keys that actually worked. The staff is almost never able to answer any of my questions although they are friendly.

Things are not competitively priced.
ex) laundry detergents — You are better off getting them at Duane Read or whole foods store.
Staff members are not helpful.
Every time I go, they say they don’t have answers to my question and I have to come back when the manager is around during the weekday before 5pm.
When I left my number for a call back, no one ever called me back.

An excellent and deceptively large hardware store whose homeware offering – and prices – are competitive with nearby Bed, Bath & Beyond and Duane Reade, but whose atmosphere and service are superior to both.

Niche cubbyhole. This hardware store reminds me of The Sharper Image store. Overpriced, nice to have stuff that is nice when someone notices it. It is the most laid back store on the UWS. There are many hardware stores in the area. But how many hardware stores can you walk into and say, «I sure can use a vanilla reed diffuser.» «And yea, I would like to make some club soda, the next time I need some keys cut, so let me purchase a Carbonated Water Machine. «Hmm, not too many. But that is the quirky coolness of Basics Plus.

The age old questions. What is basic? What is essential? Here in the UWS, we have two stores to help us come to grips with these aspects of human experience: Basics Plus and Essentials Plus.
Basics Plus is better if you want a specific thing and if you want it to be nice and if you don’t mind paying extra for it. Essentials Plus is not nice at all, but sure does have a lot of stuff.
Basics Plus has an entire hardware store downstairs, and an extensive collection of fancy housewares upstairs. It’s overpriced, true, but the people who work there are nice. They will answer your questions without guff, and with answers (accurate ones, even). Isn’t that worth something? Oh yeah, and they’re open pretty late.

So I’ve lived in this neighborhood about 2 years now, and only about a 3-​wood from Basic Plus, yet I had never gone in. That changed just last week (obviously or I wouldnt be writing this review).
I had NO idea the place was so big and deep. Not to mention, there is a full hardware store on the lower level. Who knew? Not only that, but it’s clean and bright and the employees were SO friendly. So friendly in fact, I’m fairly certain I was being hit on. I wanted to tell myself it must be because I’m so dashing and debonair, but upon further review I realize being a 25 or 26 year old gal working in a hardware store must be as boring as it would be for me to work in a L’eggs, Hanes, Bali, Playtex outlet, and that flirting with guys is likely the only thing keeping her awake and sane. As for my purchase, I replaced 2 fluorescent bulbs that blew in my kitchen for the modest and reasonable cost of $ 4.95 each. Good stuff all-​around, and I’ll be back for here for my hardware needs.

This store is way bigger than you would ever guess by looking at it’s storefront. Not only does it go surprising far back, but there is an entire basement full of goodies. I’m sure that even if it doesn’t catch the eye of passers-​by, their good service keeps people coming back.
The employees and management of this place are also all super nice. After I moved into the neighborhood last summer, I came in here two days in a row, and the second day the manager introduced himself and gave me his card. Although I never needed to go back for months, I returned again a few weeks ago in search of one of those dish scrub brushes that holds the soap in the handle… and of course I found them here, and in many colors. I also bought a drain board for our dish rack, but it was too small. The return process was super easy and no hassle at all.
They have everything a hardware store should have, plus extras like candles, containers, food processors, small ironing boards.

In this age of Internet shopping, I believe that good customer service is the only way to thrive. After dealing with frowny teenagers at Fairway and steely-​eyed bodega owners, it’s nice to walk into a store where the staff is friendly and will answer questions for you. They’re definitely not huge, but before you trudge down to Home Depot for some random widget, give them a call and ask them if they have what you need. (They’re great over the phone, too.)