AKAM Living Services

I am very pleased to recommend Mr. Adeel Tahir at Akam Associates for property management. He is extremely pleasant to deal with, efficient & has excellent communication skills. I could not be more pleased with his services.
Patricia Sousa

The appointment of Ms Dorothy Wasiak as Executive Manager for the Printing House is a marvelous addition to our staff — particularly our Board. She, with Akam’s innumerable access to support personnel, experienced professionals who are thoroughly proficient w/​knowledge & experience in Real Estate management, all specialty services has freed up the Board’s time so they no longer have to be involved in the minutiae that has plagued them for so long. Additionally, Ms Wasiak’s knowledge of operations & management of condominiums re pricing of services, top level connections w/​engineers, trades people, etc, it has insured the Board of getting the best professionals for the best/​honest pricing. The presence of Ms Wasiak has enabled the Board to operate more efficiently especially b/​c of all the various problems that have arisen within the past few years. She has addressed all issues with a professional & experienced manner thus eliminating further concerns. She has been able to manage problems that have existed beyond the pale but for those which, sadly, the Board has committed the owners to burdensome problems, thereby necessitating unnecessary & costly expenditures.
Akam has given us a gem in Dorothy Wasiak — one who is knowledgeable, proficient, connected with and respected by the professional specialists and tradespeople of NYC — one who manages w/​grace & respect exactly as she treats our employees and unit owners.

I have had wonderful experiences working with Kimberley Calabrese and Viviana Caballero at AKAM. What a treat to find property managers working hard to help you meet guidelines, expedite information and answer questions so timely and responsively so I can help my clients, whether selling their apartments or buying. Working with them at AKAM has made each step go smoothly to the boards, and ultimately to the closing table. Being a Licensed Real Estate Agent in both NY and TX, it is especially great maintaining these relationships and having their support with my NYC clients!

I have been extraordinarily impressed by the efforts Dorothy Waisak at AKAM, on site residence manager, has done to improve every service and the infrastructure at The Printing House. Her role and by extension AKAM’s since Dorothy came has made a huge impact on the wellbeing of all our residents. She is organized, fair and extremely hard working. A great leader. Thank you AKAM!

Alyssa Perkel, Esq. and Kimberley Calabrese from AKAM are professional, diligent, responsive two true leaders in there field. I have requested numerous numbers and information from them and immediately would receive a response within minutes.
It is exemplary people as the two of them that make me love my job even more. They went above and beyond of their call of duty and that makes them «EXTRAORDINARY». THANK YOU BOTH FOR BEING LEADERS AND PROS IN YOUR FIELD OF BUSINESS!!! GRATEFUL for you both.

THE WORST «management» company I have ever encountered. Truly criminal. I have had to call for 3 months after selling my co-​op apartment to get an escrow check returned to me after they held funds for 15 years. Legally this check was due to me upon closing but they completely ignored this law. They have ignored months of phone calls and I am now in the process of suing them in the civil court of NY. They lie, cheat and steal. Stay clear of ANY building they «manage» and beware if you are already in a building where they supposed take care of anything other than their own self interest.

Akam is seriously a fantastic management company and I don’t understand some of these reviews. I live in one of the buildings that Akam manages on the upper west side and since they took over I have noticed improvements with the staff and cleanliness of the building. I have lived in several buildings and this by far is the best!

To me, it’s the PEOPLE who make or break your experience & satisfaction with a company, and all to often they are treated like expendable commodities.
Well, my five stars are the direct result my experience with the person, Rebecca Farley, who is the Senior Management Executive of my building.
She’s consistently gone farther above and beyond the call of duty than anyone I can remember, and has an unequivocal TALENT for being able to resolve extremely difficult conflicts with tact and grace.
I’m almost scared to leave this review b/​c I don’t want some other company to snatch her up. But people need to be appreciated, and as long as she is there, AKAM gets my 5-​stars for sure

Phenomenal building management. They are proactive, helpful, very organized and they keep property values UP. I live in a building of theirs in the Chelsea section of NYC and Akam is a big reason I bought here. Tenants are alerted in advance of any work going on in the building, I get an email if I have a package, the Front Desk staff is superb, the Maintainence Staff is always helpful and the Building Manager is well-​suited to her job. Akam runs a tight ship! A+

Akam Management Company is terrible. I recently moved out of a building they manage and had the worst experience dealing with them prior, during and after the move. My move-​out was scheduled for June 12^th. I sent the insurance paperwork to Akam on June 2 and followed up again on June 10 to see if they needed anything else since I hadnt heard back. I didnt receive a response ever. Then when the movers showed up, the building wouldnt let them do the move because they didnt have the paperwork from Akam. I frantically called Akam, left several messages and finally was able to get the paperwork sent over that the building needed to do the move. Then I was informed that the elevator operator was away and I’d just have to wait until he returned «at some point» to move because the movers could only use the freight elevator. The elevator operator finally came to work, let the movers up to the apartment, and then took a 1 hour lunch break. Due to all of the delays, the moving company charged me for 2 hours of wait time which was $ 200. I asked Akam to cover the fees since they were incurred because of Akam not communicating with the building they manage, but they have been unprofessional and unresponsive. I continue to follow up with them and continue not to receive a response. They are the most unprofessional management company I have ever dealt with and I’ve been living in NYC for 14 years. All I’m looking for is a response and a resolution and instead they continue to ignore me.

Ironically, This «Matthew» Akam manager made a wonderful comment about Akam and got spammed into «unrecommended reviews» by Unilocal,Thank you Unilocal for your honesty. Frankly, who’s this dumb to have their own employees to write a fake five-​star review about themselves without disguising, of course Akam! cuz people work there have IQ of 5. just by doing that you can see how shady they are…
Two years later, an updated review about Akam — —
Yes they charged more $$ to hire another trash collector for our building, yes, we produce so much more trash year after another…
Yes Rachel is right, they begin to stalk residents like crazy! AS a freaking condo owner, I basically need to report to them whoever are staying with me, even my true blood parents! they told us to write a letter to get their approval, what a BS! Look dude, this is NOT a college dorm, even college dorm gives more freedom.
I paid so much more for a condo not a co-​op to avoid going through those horse sh! t, still caught by the dirty Akam stain. Really looking forward to the board meeting to fire their a$$

AKAM is the worst management company our building has had so far. Over the last few years, AKAM, has had four property managers manage our building. Each one is worse than the other. The one we have now doesn’t even get back to you. We are paying AKAM for services our building does not receive. The board of managers is continuously picking up the slack that AKAM does not manage, and they don’t get paid! The owner of AKAM has a published book on managing buildings. He sure does not practice what he preaches!

Horrible company! Every dealing with them has left me in maddening frustration. When I have a delivery, no matter how many times I call or email, I’m told they have no record of it. I end up on the phone pleading with them to allow the truck driver into the building, all done while I email them the confirmations they sent me but forgot about. Right now I’m in a sickening dispute with them. The main doorman is a bully and he has chosen me, an older woman living alone, to pick on. I stood it for months but one day he went into a rage at me. He was angry because he had to TELL the FedEx men to take some boxes up to my apartment. The doorman didn’t have to do any work, but for some reason I haven’t been able to figure out, he thinks I don’t deserve the courtesy the other tenants receive. I wrote to AKAM and was told the doorman said I had demanded the he leave his post and carry the boxes for me. Absurd! Even though there was a witness to the doorman’s rage at me, AKAM is siding with him. It seems they believe he has a right to treat people who live in the building anyway he wants to. Now I have to deal with the doorman’s smug smirks. Extremely unpleasant!

I received a message from Akam from Mathew M via Unilocal asking me to get in touch with him regarding my concerns. Emailed them, and no contact at all from them. The usual nonsense from AKAM.

I am a real estate professional.
My recent work has put me in contact with a few of their employees.
Based on that, I will try to stay away from them as much as possible and I will advise owners not to use them.

I wish I was not forced to leave one star. The phone operators are rude and rush you. When you inquire if a specific person is in, they say yes, then transfer you to their voice mail. ask for someone else. same treatment. I am beginning to believe that it is the company policy not to pick up the phone. It seems they call you back when, and IF they feel like it. As far as I am concerned, I am recommending to my Board that we look around for someone else when the contract is up. This is a service business, and they forget who they are working for!

Updated: They are doing a better job than before, and they settled my issues.

Most NY management companies are large, slow moving tankers that are dated, ill staffed and computerization is an afterthought. AKAM reaches new lows. Managers are so uneducated about NYS coop law that they can’t possible advise the board. How do they get the position when they don’t know coop 101? It also proves that the boards know nothing since they are willing to hire and pay these people.
As a shareholder in an AKAM managed building, I am amazed at the arrogance and stupidity of the agent that is assigned to my building. I am a lawyer and know quite a bit about it and it is just the blind leading the blind. No wonder there are so many lawsuits and the board is always in a chaotic state. The drama!
Its very simple, the board is charged with the fair, even and timely application of NYC and NYS coop law to each situation, but how do you know the law when you are an unpaid volunteer and not a NYC real estate attorney? The managing agent advises you. Well, there is the rub, our agent doesn’t even understand that when the riser leaks it is the Corporation’s responsibility. When you ask her to repair it she says «put it on your wish list»

Incompetents

AKAM has been great with communicating recent problems with the elevator in our building. I got texts and VMs alerting me of the problems and scheduled repair times. I have never been contacted so efficiently at any previous addresses about work to be done. Great job!