CVS pharmacy

I have experienced GREAT CUSTOMER SERVICE in store & in PHARMACY. Here’s an example. A great deal always is the blue box of Act II Butter Popcorn Mini Bags. 3 in a box for $ 1. Just the right amount of popcorn in microwaveable bag. I’ve found it in two different places on store shelves. When I saw none, & knew my great deal could easily have been sold out, I asked a guy & he offered to «check downstairs» & he came up with a couple of boxes. I was grateful. I like the Pharmacy folks b/​c they are professional and seem on the ball & will try to go the extra mile for you. I still also have Rx at another local pharmacy on First Ave. CVS PHARMACY is open on Sunday, & may be easier for me to reach faster if I’m coming from work & it’s near closing; I TRY NOT TO RUN IN NEAR CLOSING, IT’S Not Nice, since I have respect for the hours the staff is working, & I don’t want to be the cause of even longer time at the store for someone who has given enough to their job already.
I think they may also stay open a bit later, too. The pharmacy is NOT 24 hours, here.
Overall, based on my personal experience, I have been helped in the store & pharma by some of the nicest people. I am sorry I don’t know names. The people up front will do all they can to help you. Sometimes you may need to ask for help, but I have often been asked if I needed any help.
Drug store items, I generally buy at BB& B on First/​61St due to better prices, but if there is something BBB doesn’t carry, I go to THIS CVS. Some sales at CVS are great! For example, top-​rated by Consumer Reports was Whisk detergent liquid, even better at getting dirt out than Tide, CR said. Well, good luck finding that specific type of liquid Whisk – CVS HAD IT!!! I bought it!
CVS is happy to try to order an item for you if you don’t see it on the shelf. Years ago, I asked them to order Zostrix, similar to a Ben-​Gay type OTC medication, but Zostrix doesn’t smell like BG used to, plus a sports medicine Dr recommended it.
CVS CAME THRU FOR ME ALL THOSE YEARS AGO! I will never forget it, CVS! If I need Zostrix, I buy it at this CVS. Always good to keep on hand in my case.
Oh, sometimes GREAT sales on canned Tuna, good staple to keep on hand at home. Due to higher levels of mercury, you don’t want to eat it every day. I appreciate the canned Progresso Soup sales, for cold, lazy winter nights. Look over the sales circular & be sure to get & use your FREE CVS CARD to save $$$ throughout the year. I shop here more than at Duane Reade & seems I get some perks, like money back toward another CVS purchase a lot more than the D.R. System they have, like $ 5 back after you spend a gazillion.
And, I just realized as I am writing this – CONGRATULATIONS TO EAST 64^th Street/​2^nd Ave CVS… it’s your very nice customer service that won me over, from your nearby competitor.
UPDATE:
only hours after posting my glowing review, I had a VERY disappointing experience, when I phoned the CVS Pharmacy, about 3 blocks from the store, on my way to p/​up an important Rx. Since it was Sunday, & pharmacy closes at 6pm, & I had been quite ill all day w/​a bad migraine, I wanted to be sure they did not close early. I explained my migraine situation, saying I was just a few blocks away. The woman on the phone said:“we close at 6″. Not one iota of compassion.
And that can be the difference between a CVS vs a small, local pharmacy. The smaller, local pharmacy just might respond with your name, because they actually know who is on the phone, & something like, –you’re almost here, not to worry, we’ll be here for you.
I got to CVS with time to spare, & fortunately Jessica, the Pharmacist & Manager heard me telling the woman helping me that I had expected a better response on the phone – she was not the woman who I had spoken with – Jessica listened & said all the right stuff, & I do believe she cared about the whole situation. The young lady who I actually spoke to on the phone was trying to speak up, but Jessica was trying to diffuse the situation, by speaking to me, telling the young lady that she would handle it, but the young lady still didn’t get it. So, my take on the situation is that CVS needs to improve the training they provide to pharmacy staff. I felt pharmacist Jessica handled it very well, & I appreciated that very much. But CVS CORPORATE has fallen short in training the young lady who spoke to me on the phone. I understand «closing time», however, when you are a pharmacy & dealing with customers who might be quite ill, or a single parent dealing with a sick child, it is to your business’s health advantage to show some compassion, especially when you have another drug store a block away & 2 more drug stores an Avenue away. It really comes down to training & CVS has room for improvement to be sure. I do believe if I had reached the busy pharmacist on the phone, she would have had compassion.
Bottom line: If you have not tried this location CVS, give ‘em a try & see for yourself

Black associate racially profiled me. Followed around store and didn’t even ask dis I need help.

So sick of cvs and I mean all of them. They don’t carry a lot of name brands anymore because they want to sell their own and that’s not what I want. If I want Cutex nail polish remover that’s what I want. Not CVS brand.
And I certainly do not want their candy that’s made in Mexico.
I guess they’d rather I go to another store to buy Cutex or whatever other name brand I want.
Just dumb.
PS: almost forgot to mention their horrible automatic cashiers! Ugh! They mostly don’t work.

The two stars are for the employees at the front. They were really kind and helpful. They k ew how to do good costumer service. The low rating was for the pharmacy. I don’t know why they would advertise a 24 hour pharmacy if the pharmacy is not open for 24 hours. I went around 9:30 and it was closed. There were no signs around to say when the pharmacy reopens and when it closes. Someone told me they close at 9:00 so I Went back the next day at 8:35 and it was closed. It is really false advertising and there are no pharmacy hours posted anywhere that I could see, around the cashier, the pharmacy or even outside. Once I get this one prescription I will be going to a different place.

The pharmacy techs and pharmacists here are extremely knowledgeable and helpful. I walk an extra couple of blocks just to go to this CVS. They go out of their way just to make sure you are served properly. I hope they get the recognition they deserve! Jack, Jennifer, Gizzelle… those are just the ones I remember off the top of my head. Can you remember the names of the people at you pharmacy? Probably not. Great people here.

Much more helpful this time around, a young lady up front happy to assist with random questions and also working the auto-​checkout lanes.
75% off of various holiday stuff, good time to stock up on random things for next year.
The pharmacy — also helpful, although busy. They didn’t have the regular sized serving syringes so they gave me a bunch of 1mL ones.

awesome place. ppl r just haters and are ignorant of how a pharmacy works. guys, there r laws they have t follow. stuf takes time. you are not the only person in their pharmacy. grow up

This review is limited to the pharmacy department. I have no particular issues with the other staff at this location and, rather, have had quite good experiences at the main register. The pharmacy, however, leaves something to be desired.
Every three months I fill a 90-​day supply prescription. Never is the full 90 day amount in stock. I get it, they don’t always carry that much… no big deal. What I don’t understand is why EVERY SINGLE TIME I go in there the dead-​behind-​the-​eyes pharmacy assistant hands my prescription back and says «we don’t have it» with a hollow look on his face. You are a business, you want me to spend my money, is it to much to PRESENT ME WITH SOME F&#$ING OPTIONS? «We don’t have it, but we can order it for you, sir.» «We don’t have it, but I’d be glad to check with another store in the area, sir.» Any of these would be appropriate responses. Instead, I have to snap the clerk back to life by presenting the ground breaking idea that he order it for me. «I suppose we can do that, sir.» Thanks. Careful you don’t hurt yourself.
Tonight I went in to pick up my prescription. If I didn’t know what day of the week it was the apathy and complete disinterest of the pharmacy clerk would certainly clue me in that it was a Friday. She was dismissive with the customer in front of me who asked a question: «go wait over there and the pharmacist will help you.» When it was my turn, this particular clerk walked away no less than 3 times during my transaction, either to talk to someone else or just to drift off. «Hey…finish what you started and the shiny object will still be there in a minute.» When the transaction was complete she chucked the prescription into a bag, tossed the bag on the counter, slammed my receipt on top and walked away. Not a thanks. Not a have a good night. Nothing. I had to reach over the scanner to retrieve my bag and receipt. Friday or not, act like you want my business.
I probably won’t be back… there are far too many pharmacies in NYC to put up with this type of frustrating experience.

This pharmacy has really awful customer service. While trying to get a prescription transferred from one store to another they hung up on me twice and had the most awful attitude. The actual store was pretty clean and the staff at the check out line was very friendly. The pharmacy did eventually help me but it took 6 hours of calling and going in for them to get it right. Now hopefully they actually deliver it…

Use the CVS Pharmacy at this location. The staff members were super nice!
The service is quick with the self checkout lines usually unoccupied. The layout is easy to maneuver through and the entire staff seem to be friendly making sure to greet you as you enter the store.

They are locking up more and more items because of «shoplifters.» I don’t have time to have a sales associate follow me around and unlock each item I am purchasing. This time it was GUM, people. I am not joking. This isn’t even a bad neighborhood. Get better alarms at the door or something because I want to continue to shop here, not Duane Reade – which unlike CVS, hasn’t committed to stop selling cigarettes.
PS Tired of reading bad reviews of CVS and Duane Reade pharmacies. These are CHAINS with long lines. Why are you even going here? Do yourself a favor, check your insurance pharmacy list for a good Mom and Pop in the area.

This review is for the shabby-​run CVS pharmacy, not the store and its employees which gets an A++ rating. The pharmacist here, Patel, is rude, arrogant and unprofessional. Patel, it seems, doesn’t like to work as he turns away customers like me who have been coming to this location for years, and never had a problem picking up scripts. Recently, he gave me the run-​around five times in four days to pick up a prescription while I was busy wheeling around my small baby.
Initially, he wouldn’t accept my prescription and this baffled me. A nearby Duane Reade pharmacist says that’s odd. there’s no reason he shouldn’t accept it to fill. Likely, Patel must’ve known he was going to give me a hard time for the out-​of-​stock medication. So, the next day I returned to the CVS pharmacy and complained to another pharmacy employee that Patel wouldn’t accept my script and if she could put it in so I could pick up in a few days when they re-​stock the medication. Patel came to talk to me and said he didn’t want to accept the prescription just in case he doesn’t get the medication by the expected arrival date. But he assured me to call after the weekend, which I did. The medication was back in stock, so I returned to the pharmacy after the weekend, and sure enough Patel wouldn’t fill my prescription despite the fact I gave him a bonafide law enforcement photo– issued ID and my insurance card.
I finally complained to the store manager who intervened on my behalf and spoke to the pharmacist. The pharmacist said he wouldn’t accept my ID because it expired. The next day I returned to the pharmacy with the same but currently active law enforcement-​issued photo ID and my insurance card but he still wouldn’t accept it as proof of who I was !
Thankfully, a store manager went out of his way to find an alternate CVS pharmacy that could accomodate me. The alternate CVS pharmacy, although out of my way, filled my prescription with the same ID – insurance card and law enforcement-​issued photo ID – that the E. 64^th St pharmacist Patel wouldn’t acccept. By the time i got home it was Midnight. All the while, Patel could’ve filled my script.
Do yourself a favor, if you need a pharmacy, don’t go to this CVS as Patel runs the pharmacy like Putin preparing to invade Crimea.

I lost two valuable rings across the street from this CVS as I was on my way to a christening. I stopped inside to get a card and didn’t realize I dropped the rings until I was in Queens. I called the store and Happy, the manager, went outside in the snow to look for it (and found them!). He went above and beyond the call of his job and helped a stranger. I would go to this pharmacy just to support a wonderful and kind person who works there!

CVS. You da bomb. Open 24 hours. What more could I want? Coconut water or red bulls on sale for 2 for $ 4. Yes please!
The pharmacy gets busy during rush hour times (I guess like right after work) so just don’t go at that time if you don’t want to be waiting long, and if you go at that time, don’t get upset about waiting because you went during rush hour.
I changed jobs and changed insurance so a prescription got filled to my old insurance card. The pharmacist immediately reversed the claim and charged it to my new insurance. No hassle and good with advice.

This is a pretty good CVS. It’s large and has a good selection of most products. I’ve never used the pharmacy here so I can’t testify to that, but since I work two blocks away, I come here to pick up things during the day. There’s usually not a huge line either.

I went there this evening and was impressed with the two workers I spoke to; the cashier (a very sweet young woman) and a young male clerk named Ramon (he was extremely pleasant and helpful).

I go to this location a lot, as it’s on my way home from work. I haven’t needed help from a store associate often, but I’ve noticed that the few times I did, it was hard to find anyone to ask. It’s nice that they have self-​checkout, but there’s always at least one machine down for maintenance or broken.
My main issue is with the pharmacy. The service used to be a lot worse – really grumpy, unhelpful people– and over time, they have gotten nicer, but they still seem to drag their feet on filling prescriptions. There have been times where they told me it would be an hour or so wait, probably to get me to just go home and go back the next day, but I’d return much later in the day to find the prescription was still not ready. Likely they are understaffed, but then they should just say so and apologize. They’ve also failed to tell me when my medicine is backordered and they’ve replaced it with a generic before. I just think people who work in anything involving medicine should really be held to a higher standard of service and effectiveness than the people who work here uphold.

Price: CVS has okay pricing when there are sales. If you are looking for toiletries, just go to the Bed Bath and Beyond — the prices are WAY better there. i.e. Maderma would cost $ 19 in CVS and $ 13 in Bed Bath. However, shopping at CVS during sales. you can get a great deal. And their rewards program/​coupons are great. We have the Green Tag, if you bring your own bag and scan the Green Tag four times… you get $ 1 Extra Care Card on your fourth visit. It’s great! You can scan the card even if you get a pack of gum.
Staff: As everyone said, they are nothing to write home about. Ehh.
Self Checkout is on and off. One minute it works and the next it doesn’t. It is terrible.
My advice to the consumer is to have a little patience when you go in here.
And my advice to the store — clean it up. The store is a bit dirty looking. Everytime I go in here the floor is always dirty and there’s always restocking or a random table or stairs or boxes in the middle of the aisle. Presentation is important.

Worst incompetent service. The manager on Sat ⁹⁄₂₂₁₂ at 1500 .This heffa whom I asked for assisstance goes to me «YES».
It was a beautiful day and I was not gonna let this rude moron get my pantie in a twist like heres’. So I asked her for the razors I needed, which are kept locked up .
One of the cashier opened the lock and gave me the razors.
To make matters worst the manager relieves one of the only two cashiers on duty for a break during a rush. The three self services registers for customers have lines of a few customers waiting and the cashier on breaks is just standing there chit chatting. The manager asked him are you still on break, he replies «yes» .
if she would had known how to manage she would had asked him to come back in and she would give him the remainind time of his break to finish after the rush.
I would think that is common sense.
You can’t teach someone to be smart instead she is standing watching customers line pile up on the self service check out lines and she is giving attitudes to everyone someone asked her a question and she said Im busy. CVS sure picked the right manager.
As I was about to pay for my purchased I realized I had the wrong set of razers I wanted the 8 refills not the 4. The set of 8 razors also cost more but instead of asking sourpuss manager for help. I just walked out and purchased my razors at Duane Reade on 63^rd ST. I also noticed the person whom she replied «I’m busy «left the store empty handed.

The Jekyll and Hyde of drugstores. Service ranges from rude to non-​existent to super sweet. I only experienced super sweet on one occasion, though, from a young woman working at the pharmacy, who I totally wanted to whisk away and take across the street for a beer. The more common rude ones — well, no need to go into detail. We’ve all dealt with the type who one would think is just having a bad day, if one gave them the benefit of the doubt, but when one goes to a store repeatedly (it’s very close to where one works), one realizes *every* day cannot possibly be such a bad day, and said people are just miserable grumpy asses.