David Z

I visited the Las Vegas store and was pleasantly greeted and helped by a wonderful human being who gave me her feedback (unfortunately I do not remember the sales associate’s name). 5 stars for her in store service.
I was told if these shoes do not fit (I was surprising my girlfriend) that I would be able to ship these shoes back and return them with free shipping (I live in Los Angeles), to which I agreed. The shoes did not fit, so now the return process begins (I should have known better)…
I contact the David Z website, I am told I can return the merchandise and I was also told I will need to pay the shipping cost, which I find completely unacceptable for the following reasons:
1. I was told by in-​store personnel I would be able to return free of charge before 30 days
2. The David Z web site states the following:
a. Once we have reviewed and approved your case we will send you a pre-​paid shipping
label.
b. You can return your purchase for up to 30 days from the purchase date.
c. Product (s) must be in the condition you received them and in the original box and/​or
packaging.
d. Return shipping is 100% FREE
e. If you are not completely satisfied with your purchase you can return your order for
free within 30days of your purchase date (Returns must be unworn, in the state you
received them, and in the original packaging).
f. You will be provided with a pre-​paid UPS or similar domestic label to return the
purchase to us.*
I attempted to contact the corporate representatives via email and via phone to further discuss this matter, to which I have heard no response back in either form of communication.
Pro-​tip — ignoring a customer doesn’t really solve the problem… go figure it only upsets them more? Interesting concept.
I later found the exact same shoes at Nordstrom for 40% off. I would highly recommend individuals stay away from this ill managed company that fluffs impressive claims but do not follow through. Competition is fierce and customer service is everything. I’d much rather do business with a larger competitor, than support a smaller business, when this smaller business has really nothing to offer other than uncompetitive pricing, false advertisement and poor corporate level customer service.
Thanks for playing David Z Nyc…

Nice selection but overpriced and nasty staff.

I ordered a pair of shoes from their website (for $ 130!) and they sent me a used pair of shoes. Then they wouldn’t engage in conversation about compensating me or returning the shoes.
I hate David Z.

Horrible horrible HORRIBLE place.
They didn’t honor their return policy and gave me a loophole reason for it. Wish I had checked the reviews before purchasing.
Stay away!

My stomach drops when these guys stamp FINAL SALE on your receipt.

Precisely the type of place that makes me not like doing business with small business people in NYC. A place that can totally rely on foot-​traffic to sustain business has no incentive to be «nice.» And David Z is run by that particular type of NY businessman thug. Good luck trying to return stuff for your money back – won’t happen.

SLEAZY.
I shouldn’t need to say much else but: I tried to bring my shoes back about 3 hours after purchase. Instead of honoring their return policy, they cited some loophole in their policy and refused to even engage in a reasonable conversation.
Plus, the sales guy put a huge hard-​sell on me and practically wouldn’t take no for an answer.
I’d suggest you stay away.

Shoes if you need shoes. A good selection of them and the store isn’t usually crowded.