Excellent Cleaners

Very friendly and clean place.

I needed to find a laundry mat to wash comforters so I went here. The place is small but was ok. I put to many quarters in the machine thinking I would need more time to dry them but they dried quicker then expected. I wound up giving my dryer with time to someone who needed it. Gave 4 stars because I wish it had more machines & a bit bigger. Will continue to use this place when I need to.

My laundry bag came back with two cockroach nymphs in it. Upon opening the bag, one ran across my bed. I thought it was a bed bug. Sheer panic regardless. Disgusting.

I recently moved to New York and have never had to use drop-​off laundries before, so I was a bit nervous. I didn’t find the reviews on Unilocal overly convincing, which is why I wanted to leave a review to say that I’ve been more than happy with Excellent Cleaners — I do drop off my clothes for the wash and fold service, but have also used their free pick-​up and delivery. They knew my name after less than a handful of visits — both when I come in and over the phone, and usually immediately know which job I’m referring to. They’ve always been extremely nice, helpful, fast, and I’ve never had any complaints. When I call for drop off or delivery, they have always shown up at my place in under half an hour. I am very happy with their service.

I use this place for their wash and fold service and I have to say that I love this place. Usually give me friendly service (the lady on the weekend can sometimes seem like she’s yelling at you if you don’t know what you want, could be a language thing), always on time, always always get clothes back nicely folded. They also do free pickup and delivery (don’t for get to tip). They have a very competitive rate. I also use their wash and press shirt service, which is very nice. They also do dry cleaning, Which I’ve used several times, but it’s not quite as relatively cheap as the other services, but they do a great job. They’ve lost a pair of socks (I didn’t bother telling them) and have received a pair that wasn’t mine before (I gave them back). But they were basic black socks, nothing fancy, so I more inclined to be forgiving and not care. I’d recommend these guys to anyone in my neighborhood looking to use a wash and fold service. Their price for the machines as self serve seems about average.

I’ve been coming to Excellent Cleaners for four months now. I always drop off and pick up my dry cleaning. I am very satisfied with their cleaning and the care in which my clothes are returned to me. Prices are very reasonable.
I’ve been using dry cleaning services for over 30 years, and I think Excellent Cleaners is as good any cleaning service I’ve used.

Have been using their wash-​dry-​fold service for 2 months. Usually very friendly and timely for their wash-​dry-​fold and delivery-​pickup service. Today one of my work dresses that have been washed and hang-​dried came back ruined: ORIGINALLY PINK BUT CAME BACK WITH WHITE BLEACH SPOTS ALL OVER IT. I took it back to the cleaner and tried to ask them what happened, and was hoping that they would apologize and give me a refund (since I really liked them, I was hoping to continue using them). The lady there was rude and condescending, blamed the white spots on the dress on me, and was impossible to talk to. I would NOT use this place again and I would recommend those of you who wouldn’t want your dress ruined and got blamed for it NOT to take your laundry there.

Double charged my credit card. Took me 3 weeks of back and forth to get it resolved.
Their prices are good, but not worth the hassle. Won’t be going back.

DO NOT BRING YOUR CLOTHES HERE!
I dropped my clothes off and the next day they called to tell me the dryer caught on FIRE and all my clothes burned. I understand accidents happen however, they only offered a low amount of store credit as a reimbursement.
There is no way I will ever be returning here even if they gave me free cleaning for the rest of my life.
Trust me, bring your laundry somewhere else…

Been going here for several years. Generally very good service. Seems like the complaints below are a bit silly. «Guy was mean on the telephone.» It’s a laundry. I’ve never had any issues with them and they do an excellent job.

Great wash-​and-​fold. Quick, reliable service, and they will even deliver to your building for free if you are within a reasonable vicinity.

I’ve been using them for 3 years now and they’ve been consistently fantastic. Great service and cheap prices. Amazingly prompt and can do last minute washes if you ask them to (nicely)

If I could give a zero-​star rating, I would.
I’ve been taking my dry cleaning here for two years. However, I’ve recently had some terrible customer service incidents with Excellent Cleaners (which they are not). First, I’ve taken a pair of pants there, and they broke the zipper and blamed it on me. I was upset, but I was willing to sweep that under the rug because sometimes stuff happens.
Second, I just got a call today from Claudio who works there to tell me that I have an orange discoloration on my khaki pants that I left with them 2 days ago to dry clean. I notified him that there was no such discoloration on my pants when I left them with Excellent Cleaners, AND THEN HE HUNG UP ON ME! I called back and asked to speak who was the person that hung up with me, and Claudio said that it was him, like he had done nothing wrong. I asked for some kind of compensation for my ruined pants, and he said I could have $ 5.50 for my pants that I’ve barely worn (and worth around $ 100, not to mention the cost that goes into altering the pants).
I’ve never experienced this kind of horrendous customer service before. These guys are not as cheap as they say that they are, and I’m more than willing to spend more money to send my business elsewhere to make sure that my clothes are treated properly. I treat my clothes with care, and I expect my dry cleaning service to treat my clothes the same way.
DO NOT SEND YOUR CLOTHES HERE!!!

fraudulent charges put on my credit card! I’ve been a client of this dry cleaner for 3 years and over the last 6 months I’ve been having several unethical problems – where they are running my credit card for dry cleaning they didn’t do, lost items, upcharging. I’m incensed that this business is allowed to operate this way. I’ve been told numerous times that I will get a credit for the overcharges (for services they didn’t do) and yet the credit never appears on my card. Client facing individuals are terrible and unhelpful (Claudio, and with a manager that is NEVER on premise – Amy).

NOT so Excellent Cleaners is more like it. I work in the area and was thinking of using their services. I called the store to get some information and whoever answered was not helpful, combative and instead of answering my questions insisted that I give a name a number to call me back.
Needless to say, I have taken my business elsewhere.

Under new management, same great service and prices, now with English fluency!

Wash-​dry-​fold service with these guys is awesome. I waited six months before reviewing these guys because I wasn’t sure if other reviewers’ concerns were valid, but they’ve been consistently excellent. They’re cheap (75 cents/​lb), amazingly friendly, prompt, and competent.
When I call them up on the phone for pickup (they will pick up from my doorman building), they have my account up from my caller ID, and I don’t have to tell them where to pick up from. «Hi! Pickup? Sure.» The people at the desk and on the phone all speak fluent English.
They keep my credit card on file to charge, so I never have to bother with separate payment information. Then they deliver promptly at 5 o’clock.
Actual-​laundry-​wise, they’re been great — no misplaced items, no shrinkage. I make sure to separate out my bras/​lacy delicates and ask them to wash separately, and they’re just fine. In other words, I’m never going back to regular loading of my laundry.

They just got new washers and dryers and increased the price to $ 2.50 per load. I have no idea if this is competitively priced, as this is the only self-​service laundromat in the area that I know of.
They also offer laundry services, which I have yet to take advange of (I haven’t gotten over the strange feeling of someone else washing my chonies), dry cleaning and simple alterations (they send out the more complex ones).
New owners took over about 6 months ago and everyone is now fluent in English. Friendly service.

I’ve been going here for since I moved in across the street. The service, always friendly, and the prices are wicked cheap (yes, I said wicked).
Again, as everyone else has pointed out, the language barrier is just about the only burden to going here. The people who work there are really nice, unless the mandarin they’re speaking is actually to make fun of me because I always come in to start my wash late — the last-​load time is clearly posted.
Despite my tardiness, they still let me in, and hardly give me any fuss about it, though I’m inconveniencing them by making them stay late. Yes, I realize I’m an ass in that I consistently do this, but I’m working on it.
They do, however have one or two employees who actually speak fluent English (and I haven’t heard them saying anything about bad me) though they aren’t around all that often.
On another note, I just about never drop off my laundry, as I prefer not to dry and shrink the clothes that already struggle to fit my extra-​long body. So far, my experiences have been quick, and there’s hardly ever any competition for a washer.
There really isn’t another option for self-​service washing in the immediate neighborhood, so I can’t say much in comparison to competition.
In summation, the place is clean, friendly and cheap!
(Gotta go, it’s laundry time, and I don’t want to keep them waiting)

Okay, I know Emily C and almost everyone else had a language barrier problem with this place, but I still love them. I’ve actually tried to help them before with the language issue. I speak a little bit of Mandarin and called people on their behalf, because the poor woman didn’t know how to say what she wanted to in English.
However, overall, they have really good service. They’ll point out which dryer was just used so you can get one that’s still hot. Tonight, they let my boyfriend and I sneak in some washes after 2:30, even though it says very clearly on the door that the last wash on Sunday is at 2:30 and they lock their doors at 4:00.
Also, for being the only actual laundromat in the neighborhood, they could easily raise the prices on their machines, but they don’t.
By the way, why is that photo the official photo for this laundromat?