H&R Block

I only gave them 5 stars because of the excellent customer service Jose Ramos has given me the past 2 years. As soon as I walked in I got a warm welcome from the receptionist. Didn’t even have to wait 5 minutes before Jose came to help me. He really knows what he’s doing because he made me feel confident that I was getting the right amount back. Finished my refund in a timely manner and had greats laughs while doing so. I felt like he was more of a friend rather then just some guy helping me with a tax refund.
There is one person I wouldn’t really recommend. I believe her name is Diana. Very condescending! Wanna feel belittled and talked down to? Well then I guess you’d choose her. Not a very welcoming person. The real question is how the hell did she get hired her?
Any who ask for Jose!

As previously stated above, I would give a 0 if I could. This was the worst customer service experience that I have ever had. I had never gone to HR Block, but this was the first time having to file taxes while working in NY and living in NJ. I attempted to tackle it myself, but thought that I should probably have someone who knows what they’re doing take a look. HUGE MISTAKE. The first thing the agent said was they had never done one of these before. She was using the calculator on her cell phone to do my taxes. And after two hours, during which about 6 people had to come help her, she tried to tell me that I owed 2,000.00. I literally started crying and asked her to please review and double check her work. She was actually opposed to it. I had to pretty much beg her for 5 minutes to redo it. I ended up getting refunds on both returns. They charged me $ 225 to completely butcher my taxes. They also overcharged me by about $ 90, which they are supposedly sending me a check for. NEVER AGAIN.

I would give them 0 if it was an option! They made mistakes on my taxes, it took a week for a supervisor to call me back, 1 day before I had to show up for an IRS audit due to their mistake!!! Don’t go to them, find someone else. I had to pay them to screw up my taxes, I could have done that myself without charge! F+ Don’t trust them, they will not be there when you need them, it is a scam.
The IRS folks were very nice though. :)