H&R Block

I just left this establishment in tears. I came in for a simple tax return issue, but instead I got an aggressive lecture from a horribly unpleasant women (I believe she said her name was Diane, and that she was the supervisor).
1 minute in to our consultation, after I’d hardly opened my mouth to explain my situation, she was immediately suspicious and aggravated. She interrupted me multiple times to tell me she wasn’t interested in the information I was giving here, and it wasn’t relevant. I’m not a tax person, which is why I was at H&R block, so I wasn’t sure what was relevant or not. I tried my best to explain clearer. I pulled out my computer to show her the tax documents I was able to have emailed to me. She angrily told me that they have a no computer policy, and to put it away. I mentioned that I was previously working with another H&R worker, and that contacting him for clarification might be helpful (since I wasn’t explaining it in a way that was clear to her). She aggressively told me she would not. Then, when I told her I didn’t have my W-​2 form she completely lost it. She interrupted me and gave me a long unprompted lecture about her status at H&R block, how I had been giving her a rude attitude this whole time, and how she didn’t have to deal with this from me.
I was shocked. I could tell she was annoyed and probably having a hard morning the second I met her, so I had intentionally tried to be as polite and clear as possible from the beginning of the meeting.
On that note, I realized we would not be able to get anything done together, so I politely thanked her for her time regardless, and exited. She yelled after me «you need to learn to have more patience!» as I left.
I had such a great experience at this establishment last time I came; I wasn’t expecting this type of treatment this time at all. I literally cried on the subway ride home.

Other than miscalculating the amount of taxes I owed by $ 30,000 which gave me a heart attack for five minutes, the location ain’t bad. Apparently they have new software. Everything got straightened out, but man, isn’t this why people go to tax professionals? So they don’t mess things up?! It’s a little busy during tax season, but what place isn’t?

My husband and I went here to get our taxes done, it was going to be our first time using this kind of service. The man at the front desk was very nice, and after a short wait we went to the tax preparer.
Unfortunately Diane was very rude, and barely addressed us as she looked through our five tax forms. She did not communicate the information she was looking for from us, interrupted regularly, and gave a lot of attitude throughout our interaction with her.
We left shortly after starting because we didn’t want to pay for someone to treat us like idiots and will just go back to using TurboTax. 2 stars because the online appointment system was good and the front desk guy was pleasant.

Andrewlyn has done our taxes for three years now. She is very sweet and remembers lots of details about not only our financial affairs but also our family. I will keep going to her as longs as she is there (have never dealt with another tax professional there, so can’t make another recommendation).

Andrewlyn was the person that did my taxes.
She was friendly however, talked a lot. By that, I mean my appointment was at 5pm and i got out of there at 6:30pm… To do a 1040-​EZ which should take like 30min MAX
She kept chatting about nonsense and when she saw that i wanted to get a move on and go it seemed like she only went slower :(She’s nice but in the past times that i’ve done my taxes 30min was usually the amount of time it took… not 90min. I had ONE W2 and thats it… nothing else to tie her up

Got here for a tax appointment. The person working with us was very weird, not responsive to our needs. She didn’t try to have a conversation but merely expected us to lay it all out on the table. She also went back to 2008 to look at our returns, even though we insisted that they were very different than in our current 2011 situation.
Then we were told that with an LLC in play, only one person in the entire store could help us, and that person was booked the rest of the weekend.
Not at all impressed.