Honda Manhattan

Stay away! I was working with Jerry Melo, he is rude, ignorant, and tried to scum me. Don’t ever leave the deposit on a car, in case you change your mind it will be extremely hard for you to get your money back. I was asking my deposit back from Jerry numerous times he was ignoring me and when he finally responded he was very rude and try to offend me in any possible way. Their banker looked like a mob from Sopranos who tried to scum me as well. They won’t stick with the original deal. Were trying to make me pay twice more than we agreed on. Avoid that place!

Do not buy car from this place!!! The car that we recently bought has a broken light in the back and they would not replace it for us. It was already broken when we bought it but we didn’t see it was in daylight. The Sales Manager, Joe, told me that they took a picture of the car’s conditions a week ago and there was no sign of broken light. My dad went to see the photo and it was clearly on the photo. They still would not replace it. This dealership has unethical business practices. I will report them to the business bureau.

Be careful do not be fooled when you are going to purchase a car from Honda Manhattan, this is not the place to look for honesty or truth. The sales person and financial official that I had to deal with lack ethical and moral values. Honda is an excellent vehicle, the car sells if self, because is well made and quality is their number one priority standard. You must be careful with the sellers and the financial officers that will sell you things that you don’t need since the vehicle comes with outstanding warranties already. I had Susy a sales person who represents Honda Manhattan sold me the car, I provided them with $ 5900.00 $ 5500.00 as a down payment and $ 400.00 for the license plate and registration, which should it been $ 250.00 for that paperwork. I also paid some extra for the insurance but that was not given to the Honda Manhattan dealership. The car cost $ 31,980 with tax and extras that Rashi put to the car it came up to $ 41,000.00. Add to this the interest that the bank was going to make it made it up to $ 45,000.00 and on top of that the deposit I gave they added up to that figure, making it $ 50,500.00
Rashi who made all this adverse deal, is the financial manager for this institution, this individual has 19 years doing this types of scam to unsuspected people who think that they are dealing directly with Honda and what Honda stands for as I thought, but later on I fond out that Rashi is a pathological liar that will take your hard earned money to their pockets. After I made my research I’m able to tell you that they ate not Honda, they are a bunch of egotis self center, egocentric and most of all greedy individuals, that will try to do the most that they can to take your money and leave you broke with an astronomical bill that you would not be able or struggle to afford. You see to them once they get you the loan approval, the problem becomes the bank that lend you the money, not theirs, they already got paid by you and by the bank that they got you to lend you the money. The bank will used car as a collateral, so that you will pay back or damage your credit if you cannot afford it. The bank who lend you, will also provide a percentage of one or two % of the interest that you would be paying on the loan to the person or individual who did the loan paperwork with them, this person been Rashi. They get paid twice by you with the down payment and by the bank.
They told us to make the payments on time and last month payment my wife paid Honda Manhattan $ 600.00 in cash and they stated that they paid the first bank, but they did not provide my wife a received for the payment, because they stated that the machine was not working, more than likely this money would also be lost or you could say stolen.
This is why I am advising you to thing and do your research ahead if you decide to go there, or better yet do not go there at all, because they are not the actual Honda, they are a bunch of crooks that will take your money, fooled you and tell you what you want to hear with their lies and leave you with a bigger problem than when you just came in with.
If you are going to make a deal with them get your financial approval first from another source that will provide you the money to buy the car, and find out before going in how much the car cost, the warrantees that the car comes with and avoid talking to Rashi or Susy remember that you could always walkout of the deal if something seems fishy, because it probably is.
It is a shame that Honda lends it self to this type of individuals that tarnish, diminish, damage, and miss represent the Honda logo and what Honda really stands for.
Now that I look of the way others review this location I asked myself why didn’t I looked. It is to obvious when you read lots of people talking bad about a location, for sure there is something wrong there, take it from me I am an example that there’s something wrong with this car dealer.
Just that you know this is only the tip of the iceberg of what my situation with Honda Manhattan, I also got to give you a review about their service, which also stinks.
I will keep you informed at what resolution did we reached With this company that thinks people money and credit history are just a joke since it’s not theirs credit history that’s been damaged nor their money that’s been taken with lies, it is the consumers that credit and money that has been damaged and taken with these people that work for Honda Manhattan. The best advice I could give you is don’t go to this location to get a car, you would be taken advantage of if you don’t get the facts first, they are dishonest, avoid yourself a headache by avoiding this location, do your research first.

Realized too late that this dealer has unethical practices and awful service. We are selling our car and were contacted daily over the last week by Janet from this dealer, after we submitted an online request for an offer on autotrader. She insisted we came in for an appraisal for our Audi A6. I explicitly mentioned that we only wanted to come in when a serious offer was made. The online standard offer on autotrader is risk avoiding, not based on actual inspection and therefore very low. We were honest about the few dings and scratches and sent pictures of the car. She was excited and promised to at least match the online offer. We decided to visit them, but the offer was so ridiculously low, despite Janet’s promise. Even half of the online offer, which is not a fair price for the vehicle. The arguments were the difference in milage (1000 mile more -$ 1500) and the repair for the small damage (-$ 1000). This is unbelievable, as the minimal change in milage does not impact the price at all and the online offer already decreased the price based on the minor damage.
So please, avoid this car dealer and read the rest of the reviews. They speak for themselves.

I called looking for a specific color/​configuration of a Honda Fit, sales person told me that they would check inventory and get back to me. They got back to me, told me they had the car i wanted, could look at it and test drive it the next day. I called the following morning to make sure they had the car before travelling one hour to get there — they said they had it. Guess what? I got there, and there was no such car. One of the salesman told me that they tell people anything in order to get them into the showroom. Sounds like bait and switch to me…

The value that the dealer offers for your car upfront differs and what they say your offer is in the future may be the same but is not the case. They took a look at my car a month ago, offering me $ 8500 dollars. I had stated that I was not ready to accept this offer and would have to think about this. The dealership then repeatedly called me over the next several weeks to check and see if a decision had been made regarding accepting their offer of $ 8500. I stated that I was looking for somewhere between $ 9 and 10k and would have to think more about this. Additionally, I began to receive text messages from the dealership asking if I would accept their offer of $ 8500. Finally, after a lot of thought and another text message on ⁹⁄₁₆ asking when I would like to come in and accept their offer of $ 8500, I called and scheduled an appointment for ⁹⁄₁₈ to bring in my vehicle and accept their offer. After my wife and I leaving work early and spending and hour driving over to the dealership and waiting, I was informed that my car had been reassessed and that they would only be able to offer $ 8000. Only 5 miles were put on the car between the first assessment and the assessment that took place last Friday. This is an entirely unacceptable treatment of customers time. If I had been told that the offer was going to be less, I would have saved everyone time and not scheduled the appointment. Would not recommend dealing with this company based on my experience of their treatment of customers.

Just a sad update to say the Customer Service Manager, Joe, was so upset, he felt it necessary to post a review under a fake name on the Unilocal site of my business (using photos and phrases he had used on other personal sites) as his «revenge» — his words on twitter. I have all the screen shots.
I did get my money back yesterday morning. I purchased elsewhere and had a wonderful experience, thank goodness.

The GM’s efforts to satisfy me after a particularly bad car-​buying experience are appreciated.

I do not recommend this dealership. While I liked my salesperson, this place seems unorganized and does not understand what customer service is. They gave me one amount for my trade in, then on the day I was to pick up my new vehicle, the general manager tried to reduce the amount they would give me for my trade in by 2200 dollars. They are very unprofessional. After resolving this issue, when I finally left the dealership after being there from 10am-​4pm, after driving about 6 miles, about 7 error lights came on indicating that the car needed to be checked. The car was brand new with 6 miles on it upon delivery. I would not do business with this particular dealership again. Please beware.

I had to return a lease after having a Honda Civic Hybrid for 3 years. Even though they don’t accept returns on weekends usually, Yusef made an exception at the beginning of the day on Saturday for me due to my hectic work schedule.
Yusef was very helpful and made the process seamless and painless.
This review is for their customer service, which was excellent.

Had a great experience here. The finance team and my sales rep Noordin was great. Make sure to head his way for a new Honda or pre-​owned car. Drove all the way here from Albany, NY and would not have found this deal back home!

I hate to write a negative review about anyone or anything but sometimes you have to. Last year i got a car from these guys in October, the first sale person i had was very good. The guy treated me fairly and was very helpful, granted this is what a sale person does. This was my first time in the market for a vehicle, i read plenty of reviews and just ignored most of the negatives then went ahead to honda of manhattan.
My vehicle has not had any problems since day one which is very good. But recently in march i went back just to ask questions about my broken glove compartment (btw the vehicle came this way and i never received any paper work stating i could get it fixed) So when i went back last month a sales person named Walter approached me babbling about how i could trade my car in and get a 2015 civic for only $ 100.00 more than what i was currently paying for my car now. I signed paper work and everything, spoke to the manager as well.
The deal was all but done, the sales guy told me to come back over the weekend and the car would be here from jersey. BIGGEST LIE EVER! i returned saturday for the car and of course now the deal cant be done. These people just lie to customers, during this whole process i was told to place a $ 100 deposit on the new car. I put the deposit down as well with the mindset i would get it over the weekend. Well that never happened due to more lying by the sales person. I ended up leaving and asking for my deposit back. Sales guy tells me yeah within 4 – 7 days it should be back on my card. It is now april 21 basically a month later and i still haven’t received my money. Of course the sales guy Walter doesn’t return any phone calls now or text messages now. Hilarious how people will treat you when you just want a simple answer in return!

PLEASE AVOID THIS PLACE PLEASE AVOID THIS PLACE Im a Honda accord owner, dont get me wrong I love my car, but I DROVE my car 3 weeks ago for an airbag recall and oil change, they did a complimentary multipoint inspection on my car, same day they sent me an email with «repair recommendations», once I saw the charges for the repairs I told them NO. I’ll go to another place to fix it. Guess what! After few days telling me my car wasnt ready because one of the parts of the airbag was wrong, they finally told me my car wasnt drivable because the axle assembly was broken. REALLY??? In top of that they told me they would not fix my car, I guess If they broke something they have to fix it. I spoke with the manager and he told me that I have to tow my car next day or they will start charging me $ 75/​day for parking when in the receipt clearly says $ 20. My car still there, I dont have the money to pay for towing, and I guess is their reaponsability If I drop off my car 100% drivable they have to return my car back 100% drivable. Now Ill deal with better business bureau and lawyers to get my car back, they still have possesion of my car. :-(
PS I didnt want to select a star.

Last week we were contacted by Joe C. at the dealership. Apparently the swirl of unhappy customers posting their negative stories in social media, threatening lawsuits, complaining to the attorney general, and getting Honda of America involved have all been needed for a wake up call. In the absence of those things, would anything have changed?
Anyway, we will post the details of our resolution with the dealer soon… not right away since we have waited a looooooooooooong time so we are in no hurry to update this…

This is literally the worst business I have ever dealt with. Bottom line, they don’t care about the customer. They have the worst customer service ever!

Typical auto dealer scum. Called them to be taken off their junk mail list, and they pull the same old «let me transfer you to my manager» line, and then hang up. Over and over. I don’t have a Honda. I don’t want a Honda, and never will own a Honda.
If I get another piece of junk in my mailbox the next step will be the Better Business Bureau and Postal Inspector.

A day after this review came up I was contacted by the manager at the dealership. He was attentive and seemed genuinely interested in solving my problemS. To be fair, I was very busy and he went the extra mile to get in touch with me. We first spoke on July 16^th, He offered to pay for the ticket and even pay a month of my lease payments to make up for the trouble! He told me I was family, he was really concerned my experience was so unpleasant, that he had no trouble following up on things. he said all the right things. Even though I was skeptical I decided to give them another chance.
I emailed him ten days after our initial conversation (July 26^th) and he replied right away, he said he was clearing the checks with corporate and he would get back to me…
it’s been now three weeks since our last interaction. I have emailed him three times and called him once to see where we are in the process… and I am yet to hear from him. At this point I don’t care about the money, but I resent that I was lied to (again).
Anyhow, may this serve as a warning to all people planning on doing business with Honda of Manhattan… where Joe Ciaccia will treat you as family (one dysfunctional and abusive one)…

My wife and I visited the showroom last Sunday to see the new 2015 Fit because their web-​site shows they have 2 stocks on site.
But, Francisco, a sales said they did not have any yet and were coming soon. I told him the web-​site showed 2 stocks, but he said not arrived yet.
I left my name, number and address.
Monique called me Tuesday and she asked me whether I was still interested in 2015 Fit, I said yes.
Monique called again on Thursday and said the car arrived and it’s available for test drive.
I made an appointment for this Sunday at 1:30 PM.
My wife and I visited there, met Monique and Francisco and Francisco said 2015 Fit was not there yet.
Why do they need to tell such a lie to a serious customer?
If they supposed to receive a car by Sunday but could not, Monique could just call me to cancel or postpone the appointment.
Our trips failed two weeks in a row.
I wish I could become their first 2015 Fit buyer, but I don’t buy Honda this time and possibly forever.

I was in very tight crunch for time last week. I bought a new white CRV LX AWD online, on my phone! Technology mixed in with their prompt follow-​ups along side some really great customer service won the day. I gathered all info via SMS, I sent various stuff back from my phone, went through the credit app, called in for the financials and then went to sign a dozen pieces of papers. I was out the door with keys in hand 15 minutes later! Love it.
Thanks Lenny and Earl.

Don’t buy or service your car here, RUN AWAY! I can’t believe business like this still exist. I left my car at 1pm for a 2pm oil change. I called at 6pm to let them know no one had called me and was on my way to pickup my car. I was transferred to voicemail. When I arrived, I was told the car wasn’t ready and still in pieces on the lift. After a lot of back & forth with the receptionist, a porter put my car back together & brought it out 45 min later. Surprise! Oil change not done. If I had to absolutely service my 2013 honda in NYC with no other alternative, I would sooner leave it by the side of the road than ever come back here.