JackRabbit Upper – West Side

A very knowledgable sales person helped me analyze my gait. He recorded me running on a treadmill then walked me through what he was seeing, then picked out shoes that would be best for me. He repeated the process for 4 different pairs of shoes, to see which of them corrected my pronation best. All-​in-​all, fantastic customer service and fantastic products. I cant recommend them enough.

This place is great. They fit you properly for your size and any quirks you may be having with your feet. Atticus was super helpful about helping me find something to support the kink I’ve been feeling in my knee while running. Thanks Atticus!

This is my go-​to store for all my running needs, even after moving a bit farther away from this location. They’re not just running a business, they’re creating and supporting a community. From providing back check and hot chocolate for NYC Marathon runners, to their staff, particularly Alex, who not only know their stuff, but also know YOURS! I love walking in and being immediately asked about how my specific training is going or how my race went, and having which ones I’m running/​ran specifically remembered. Very supportive, personalized service. I don’t want to go anywhere else.

My husband bought me the greatest Garmin tri-​watch ever, but it was an awful color. I tried to like it, but I really didn’t, and it was too expensive to just dump with all the other gear that I infrequently use. After stressing about not wanted to upset my husband by exchanging the gift for 2 months, I found the original receipt clipped on the refrigerator, and took this as a sign to called Jack Rabbit. When I did, I explained that I had the watch for nearly 2 months, which was well beyond the 30 day return policy, but asked them if they would consider exchanging it for a different color. They said they wanted to help, but that I needed to bring it in, and if it was in new condition with original packaging, they would exchange it. That is exactly what happened. Jack Rabbit has great customer service and I now totally love my new (black) Garmin. Thanks JackRabbit!

Corrine (sp) was AWESOME!!! I have never experienced customer service like hers. I am very grateful that she assisted me in my purchase. Thanks!

Awesome spot for running shoes! Alex is incredible about fitting you for shoes regardless of your foot issues.

I have a love hate relationship with JackRabbit Sports. I would love to give them 5 stars for certain reasons, but prefer to give them 0 stars for others.
Shoes
Go here for running shoes. I get all my shoes here for a reason. I think they have the best selection, not necessarily the largest, but the best. I have a difficult foot to fit, and am particular. Whoever is helping me will give me 100% of their attention and let me try on 5 pairs if necessary, take my time, run the treadmill, etc. They are very knowledgeable about this.
Others
The staff can sometimes be a bit condescending. They’re the running store equivalent of a video store clerk, or a record shop worker. The seem unemotional and bitter. Aside from the terrific help received from shoes, when it comes to ANYTHING else, their mannerisms are a sense of indifference. They never smile and seem annoyed. After receiving 2 – 3 emails last week and over the weekend about HUGE MEGA MEMORIAL DAY SALE, and seeing full window height signs advertising the same, I walk in to find nothing. When asked the dour salesperson where all of the sales stuff was, she pointed me to an empty bucket at the front of the store. Most of the store was not on sale, but a teeny tiny 1×2×2 bin at the front, and nothing for men btw.
Returns
When buying shoes, the will tout their 14-​day return policy (I think). if you’re unhappy, bring them back. Well, it’s certainly not «no questions asked». I brought back shoes that ended up not fitting well after walking home a few blocks. I turned around, went back to the store, to the same person who sold me the shoes, that same day, and gave me the same pitch about being able to bring them back. I got the third f*cking degree. «Why? What’s wrong with them?» With such an attitude that almost shamed me into feeling back that I brought them back and tried to have them honor a policy they touted so much. I was being scolded.

Not the best when it comes down to customer service. I been here a few times and each time the staff is uninterested in assisting me, or is busy helping other customers. There is really only 1 person on duty that actually knows anything; the others are simply cashiers or stock boys/​girls.
I gave up on Jack Rabbits and went to the runners store on 49^st.
Customer Service is much better. They are all pretty knowledgeable, willing to help, and they have a machine that measures the size/​shape of your foot. They will recommend you the best shoe for you give your results.

Smaller location and selection but great service as usual. Cashed in on store credit I didn’t even know I had. Sweet.

Love this place, went her for my winter running gear, and these guys gave me the best advice! Will definitely be back

I am taking the running class in preparation for the half. The registration process wad quick easy and the class has been a great way for me to meet new people.
The instructor — Jennelle is a clear communicator. Super motivating instructor and is keeping everyone together but at their pace.
Try a free class. You’ll love it.

Great Service — Good treadmill diagnostics.
Chapter 1: So, I go in looking for some shoes. A sales agent comes asks some questions and a pair s brought out. Put them on… and «not for me» (OK — they were truly ugly and i must admit that this might have «colored» my opinion.) Then a young guy comes over and we chat and he recommends a bunch of shoes — all less expensive than what I had on. He «treadmills» me again to make sure. I thank him — but am not sold and leave to go elsewhere.
Chapter 2: I come back after about 2 hours of «going elsewhere». During my journey, I find that these guys were right. The shoes were well recommended and the service was handled with style.
Professionalism, courtesy and good recommendations… can’t beat it in NYC

Alex so knowledgeable! He hooked me up with some Japanese Misuno shoes!
After watching me run, he took the time to ask the right questions and find what shoe worked best. This even corrected my knee injuries from long distance runs!

Need shoes and you’re not sure what to get? This is your jam. The helpful staff will watch you run on a treadmill, analyze your gait, and get you set up with a proper pair of shoes.
There’s a little bit of everything here, but not much of anything; and so it goes with small stores. There’s some tri gear, including shorts and goggles, and little items like bento boxes and bike things. There’s a good overview of items to get one set up to mostly run and do a little swimming/​biking, but there’s not a selection for anyone who has preferences on these items already.
That said, there’s a range of nutrition products, some recovery tools, books, socks, and fitness watches.
In writing it out, there’s actually more than I thought, but there just wasn’t what I needed. in terms of clothes, know that JackRabbit has limited selection in this location. I needed a pair of shorts and found limited options, with only 5 pairs in the store (on the racks, at least) in men’s small size. I did not find what I was looking for, but I’ll definitely come back to look again, and probably to get my next pair of shoes.

I’ve been to this location as well as the one on 14^th Street. This one is certainly smaller and has less of a clothing/​gear selection, but the service is still quite good. I also think this location is less busy and therefore has less lines if you need to get fitted for shoes (which I did).
As most have stated before, you do a quick run on a treadmill where you are filmed to see what type of shoes you will need. You can then try a couple on, run again and then see which you feel most comfortable in. They were very patient and don’t rush you.
The prices are pretty reasonable, though the shirts/​shorts are definitely more expensive than you might find on Amazon, but at least here you support a small chain of shops. They have a point system and with my 100 pts I got nearly $ 10 off my purchase. For beginners and veteran runners, this place will have what you need.

I’ve bought shoes from them three times now… twice in the store and once when they reminded me I needed new shoes through their «send me shoes» email reminders.
Both times in the store my sales person was helpful. However, my experience today was a little less good than my first. Today the guy wasn’t as nice and not as helpful. My last two pairs of shoes were Brooks Pureflow. I was told the first time I came that I was a neutral runner. Today, the first pair he brought me was naturally the Pureflow. When I ran on the treadmill, he said I over pronate and need more support. He gave me the Brooks Pure Cadence 2 and said that I still over pronate in them a little but I should «stick with them because they worked for me before». That may be true, but maybe there’s a better shoe out there for me? I guess I won’t know until I run in the new shoes. I thought it was odd that he didn’t offer me to try on other pairs. It wasn’t overly busy in the store or close to closing time. Maybe he just didn’t feel like spending time making the sale?
I asked for another color since I didn’t like the ones I gave and he said that was all they had. He said «the black is cool.» I said, «are you sure and can you check cuz I don’t like this color.» Low and behold, he came out with another pair in purple which I was happy with. But he wasn’t really too excited to go and check for me…
Also annoyed because before I got the 10% off because of spending over $ 100 in the past. Now they have a new program which is a points system. So I didn’t get 10% off but now have to enroll in a points program and who knows when I’ll see the discounts from that…
Overall I like this store. I like their analyzing, helpful staff and runner specificity. Prices are fair (suggested retail). Shoe selection is ok as far as colors but I think if they don’t have the color you want you can get it from another location. I also liked their «send my shoes» emails but I didn’t get one the last time and thus my shoes were pretty worn out.

I just started running a little over a month ago and realized I needed a good solid pair of running shoes. A friend of mine told me about stores that have you run on a treadmill in order to find a better style shoe for your pace. Anyways, I looked this place up on Unilocal and saw great reviews.
I just was there and let me say this was a fantastic store! I tried on several pairs of shoes, they were very helpful and very patient with me! They had me run on the treadmill with each shoe and showed me exactly how I was running and where I was putting pressure on my foot.
I ended up buying a great pair of shoes (at a very decent price I might add!).
Needless to say, this was a great experience and i’ll definitely be going back for my next pair.

This is a smaller store compared to their 14^th street flagship, but the leg up this space has is that it is only 2 blocks away from Central Park so it is perfect for group runs and classes.
This store is exclusively focused on running, it is such a relief to talk to people who are knowledgeable and passionate on the subject. Think about why Lululemon does such great business, I think it is because they are mainly focused on yoga and built a community culture around the brand that love their products and won’t settle for anything less. I can see JackRabbit having a similar effect on the running world if the company were to increase its footprint.
I went in for a new pair of shoes 2 weeks ago and went through 4 different pairs on the treadmill before settling on my new shoes. We discussed the pluses and minuses of each shoe along with what is best for the way I naturally run. There was no rush and I walked out of the store with a better pair of shoes than what I would have bought without their consultation.
Back to the community I spoke about earlier, if you want to meet a bunch of motivated runners that will whip you into shape faster than you can say Kirstie Alley you need to join a class here. I signed up for an 11 week class that meets 2X per week for less than $ 250 which I consider quite a value.

I visited JackRabbit with the intention of taking the running analysis. Basically they record you running on the treadmill for about 30 seconds then replay in slow motion to examine your form. The guy who helped me was super friendly, knowledgeable, patient and honest. He explained my running habits and recommended a few options. I could tell that he had a passion for running which was contagious.
The running analysis is a really great service and I wasn’t under any obligation to buy anything there. These people eat, breath and love running. I ended up buying my shoe online and I’m very happy with my purchase.

I keep going back to Jack Rabbit for one reason. They have impeccable customer service. I haven’t been to this location, but I knew they would be able to help me.
Initially, I tried to re-​order my trainers online through their website, but I couldn’t for the life of me remember the name of my shoes. I just know that they are a pair of Brooks and they have served me well. But if you can remember the name of your shoe, they will gladly send you a pair of your running shoes after you fill out the application online. Very convenient for busy people!
I came into this store on a rainy weeknight and there was no one in here. I was immediately greeted by a friendly sales guy. I told him that I bought a pair of shoes in the past and wanted to just replace them. He quickly looked up my name in the system, and determined that I have a pair of Brooks Adrenaline 10 series. Yes, now I know the name of my shoe.
He then proceeded to tell me that they don’t make Adrenaline 10 anymore now and that he has Adrenaline 11 and Adrenaline 12. He brought out both pairs for me, and was also brought out another pair for me to try (I was curious about the bestseller shoe).
I tried the shoes on and went with the Adrenaline 12s. Also, if you spend more than $ 100 here, they will apply a 10% loyalty discount. Score.
This store carries mostly running gear, so you don’t have to wade thru the swimming gear to get to your trainers, shorts or sport bra.
I will continue to be loyal to Jack Rabbit for the quality in their products and also for their excellent attention to detail and great customer service!