LensCrafters

Terrible customer service, yet there are so many employees in the shop every time I’ve been. They’ve broken a lens AND broken frames (different glasses), everything takes many phone calls and visits to resolve.

I had such a wonderful experience at this location. I dropped in without an appointment and was taken in for an eye exam right away. The desk staff, the doctor, the people helping with the glasses were all so nice and made me feel very comfortable.
The prices were very comparable with the surrounding area and the eye glasses they offered were much better.

I have been a loyal patient for years because they treat you right. Dr. Victoria Zupa is excellent. She takes time with you and is thorough and upbeat, patient and straight shooting. The staff is quality too. Contact Lens exams are high caliber. Great selection of eyewear. I am an actress in stage, film and TV and I wear contacts, glasses, and have RX sunglasses and even colored contacts for a role I play, all prescribed here. They work with you on coupons and best sales deals and that keeps it real. Eyes are seen as part of the whole «you» and so focus on vision correction as a dynamic process in the context of your total life and lifestyle is given high care and time. And they balance patience and efficiency and your time is respected. That makes it all more easy going and I always feel I get great care and follow through here. The exam includes a check for eye health as well as vision. Super eye care! I really like it here.

Seriously the nicest staff! Went to have my girlfriends sunglasses repaired. They did it in 5 minutes and just ask we donate to LensCrafters charity. Really cool! Going back for new frames soon!

Just visited this Lenscrafters location two days ago for an eye exam and contact lens fitting. I was a bit nervous after reading these reviews, but my experience was very positive.
The two women checking people in/​checking insurance/​taking paper work were extremely helpful and patient in explaining what my insurance covered and what the charges for everything would be. Money is tight at the moment, so I had a lot of questions, but they were pleasant and professional the entire time.
I saw Dr. Miro for the exam/​contact fitting. He was professional and quick. One of the most efficient exams I’ve ever had.
At the end I sat with a salesperson to go over what my insurance would cover in regards to a new pair of glasses. She was also incredibly patient, working with me to get the price down as low as possible. I didn’t end up purchasing frames or lenses, but she was still very pleasant and let me know that all of my info was saved in their system if I do want to purchase frames/​lenses down the line.
Maybe I got lucky with very understanding employees, or maybe it was because I made it pretty obvious that I’m broke, up front… Either way — my experience here was great and I’ll definitely be going back.

I’ve visited a lot of Lenscrafters in the area, two in this area specifically, and this one is, by far, the best when it comes to customer service. And when I compare them to the shady treatment and hard core sales approach I’ve received at Cohen’s in the past, these guys win hands down.
And I’ve only been in this one for repairs. have never spent a dime and always they are extremely helpful
I’m a fan

GREAT SERVICE! My Tom Ford sunglasses were bent out of shape because a friend of mine sat on them by accident. Absolutely my fault for leaving them on the passenger side seat of my car. I thought that they were in such terrible condition that they were un-​repairable. I looked up reviews online and it seemed like I had to just give up on these glasses which I absolutely love. I bought them in Paris 5 years ago.
I walked into LensCrafters for final advice. The sales supervisor (I forget his name) took a look at the glasses and said that it would be a risk but he was going to review it with the general manager (also forgot his name). The GM came up to me and said that he can try but it may snap out of place but it was my call. I thought about it and said why not. Within 5 minutes, he came up to me and all was well!
I greatly appreciate the help and the honesty from this LensCrafters. They were welcoming, smiled, and made sure to review my options before proceeding with fixing them. Thanks again!

I had the privilege of getting an eye exam at this location in January. I have a very difficult contact lens prescription but Dr. Sha was the most helpful and professional. She was very knowledgeable and helped me feel at ease with my visit and gave me a very thorough eye exam. The ophthalmic assistants Nilda and Kim were wonderful; they truly helped speed up my order and gave me the best contact lens deal. I will definitely be coming back for my eye exam appointments in the future. I also recently stopped by to look at some sunglasses and Peter and his staff were the best. They never made feel like I had to buy their frames and explained the different types of lenses and benefits. Keep up the good work!

Rude unprofessional service. They try to push you back on times, they don’t honor times given, I’d avoid them by all means.

Sold me a pair of crooked glasses somehow convinced me they weren’t then i asked for a new pair (luckily i had bought insurance) and they gave me yet ANOTHER pair of crooked glasses — still dont have my glasses — WORST. SERVICE. EVER. Dont’ go here unless you want to waste your time and money.

I walked into this store and asked two salespeople if they could assist in helping me find DARK lenses. They didn’t necessarily need to be polarized but in general dark shades — sunglasses that actually protected my eyes while also being fashionable. The woman looked at me like I had 15 heads, and wandered around the store aimlessly as if what I asked was the most farfetched question she had ever heard. I’m not sure what the disconnect was but she continued to bring me dark frames, I didn’t ask for dark frames, I asked for dark lenses. She then showed me a collection of sporty sunglasses after again, I had said I needed fashionable ones. She just couldn’t seem to get it. It wasn’t a difficult question — you have them or you don’t. But showing me dark frames when I’m looking for dark lenses is useless.

This place has mixed reviews for one reason: Employees are MIXED. There’s some really great employees, and there’s some dumb useless employees. This place deserves 2.5 stars but I bump it to 3 for the sake of the good employees and the doctors.
The doctor side was very nice. I got Dr. Ng who was friendly and efficient.
When I got to the receptionist side though, the employees seemed very amateurish and weren’t very good at communicating the costs to me: exactly what they were, why they had to order the lenses for me instead of me ordering them online, etc.
(Ultimately, I could have saved $ 10 ordering from 1−800-contacts but wasn’t a big deal)
The glasses people were horrible as well. One male associate was just unfriendly. The other female associate seemed to talk down to me whenever I told her that I didn’t want to pay $ 400 for the lenses. She was pushy, loud and did not give me a good experience.
On the other hand, the retail managed by the name of Angel, was extremely nice. I just came to exchange my frame because it was so bad, and she took the time 20~30 minutes to pick out a better frame for me, offer advice on which one looked better and I agreed.
The exchange process was quick and although I had to pay $ 20 more for a better frame,

I just want to commend the customer service at this lenscrafters location. I’ve been here several times to have my sunglasses (which i didn’t buy from them) adjusted and fitted to my face. They’ve never charged me for it or gave me an attitude whatsover. I’ve even offered to pay or at least give a tip for their trouble but each person who helped me would decline in taking anything. I want to praise and thank the last person that assisted me, Angel. Angel, keep up the good work. Your efforts and smiles are appreciated! Good job to everyone in this location as well! When I considering buying my next eyeglasses or sunglasses, this will be the first place i would consider!

Not sure what went wrong with the other reviewers, but I was VERY pleased with my experience at this Lenscrafters location as it went above and beyond in terms of service and quality, so I thought I owed them a good Unilocaling. My story is as follows, apologies for the novella…
As a new employee at a nearby company, I really wanted to get my eyes checked and get new contacts and glasses so I was very happy to be able to make an appointment at this location the night before. I arrived at my scheduled time (noon), told the people there what I was looking for but also asked for an explanation of what would be covered by my new insurance. This involved me pulling out 3 densely worded handouts from my new insurance company and the staff there was more than happy to read the fine print for me – amazing!
I then met with Dr. Yip who was super friendly and helpful, giving me a very in-​depth exam – going back and forth with the different lenses trying to figure out the optimal combination for my eyes. I even went out into the store with Dr. Yip, looking at how the new prescription would be outside of the little room in the back. We then went back in, confirmed my necessary prescription, and then talked about eye health. This all took about 45 minutes because I was asking so many questions, and I was extremely impressed by how knowledgeable and friendly she was – and patient with all my questioning!
Kim and the other staff then did my billing and ensured that I would get the correct benefit coverage, even giving me her card and information so I could follow up with any questions. I was so impressed with this group that I told them I’d give them 5 stars on Unilocal,gave a high five to Dr. Yip, and so here I am following through.
My contacts arrived just 3 days later and I’m super happy with my purchase and overall experience there and will definitely be returning next year for my check-​in. Thanks, Dr. Yip and Kim! Would definitely recommend to others, especially based on the poor review this store currently has – must be outdated info.

Dear Lenscrafters Folks:
On July 29, 2011, I went into the above store with a pair of glasses I had purchased there in 2009. The frames had been bent-​up and I was hoping to get them repaired. The manager, Angel, took one look at the glasses and said she couldn’t fix them without breaking them.
Before I had a chance to speak, that’s exactly what she did. Standing right there in front of me, she bent the frames until they broke. Now the frames are broken and cannot be repaired.
Without anything resembling an apology, Angel asks if I had insurance or if the glasses were under warranty. I did not use insurance to purchase the $ 600 Polo glasses in 2009, and of course they were out of warranty. She immediately sees if she can procure a replacement pair of frames (which I would have to pay for out of pocket). She has none. Now I need a whole new pair of glasses, when all I wanted (and had time for) when I came in was to have my frames straightened.
I did not have the time or money to invest at that moment on glasses that I did not have reason to purchase before I walked into the store. If Angel did not feel confident repairing the bent glasses then I would have appreciated being informed of that before she broke them and then started me down the path of purchasing new glasses at great expense.
The bottom line is this: your store manager broke my glasses and then tried to charge me for a replacement of the glasses she broke. This is, to say the least, unethical business practice in the extreme and it should go without saying that I will not be using this or any other LensCrafters again. My wife and daughter have both had great success dealing with Pearle Vision, where they have received the same high-​end glasses at a lower cost, and also had a much more pleasant experience. I will be joining them at Pearle when I go to replace the glasses that your store manager damaged beyond repair.
PS: When I asked Angel if there was any way to repair the glasses by soldering, etc., she shrugged and replied, «Maybe a jeweler could do it, but I wouldn’t know any that could.» Thanks for the help.

Firstly, I have to say the salesperson Lee is quite nice and helpful. He was the only upside to my experience there. So, let the verbal shredding begin…
The general manager, Patricia Meza, was the most difficult person I’ve ever dealt with. I wanted a refund for some lenses I bought, but sadly, I had lost my credit card. Everyone knows the physical card is never really needed to execute a return. I even offered to show her my AMEX statement to prove purchase. She was unsympathic to the entire matter. I asked her politely if she could confirm with AMEX and she advised that I need to call them myself to verify my information with HER. Fine, very well Patricia. So I call AMEX and even the representative confirmed that Patricia Meza was being unreasonable because
1. AMEX customer service cannot make external calls
2. AMEX cannot give credit card numbers and account information over the phone to third parties
3. AMEX confirmed that a physical card is not needed for a return
4. AMEX also suggested I print out my statement for Patricia
5. AMEX thought it was so unreasonable that they offerred to refund my purchase themselves
I had also asked Patricia Meza if she will be contacting my insurance company of the return so that my funds can be replenished and she quickly shot me down and suggested I was responsible for doing that myself. Patricia Meza, how pray tell will the insurance company believe me when the documents in your hands?
She might be particularly difficult because she is pregnant, BUT it doesn’t justify it. This is the last time I will be patronizing this store and lenscrafters in general. They’re ridiculously expensive and service is THE worst. Management should be helpful and sympathetic, but this particular manager was pure evil.

went here for just a eye checkup since i ran out of contacts. it was 2pm on thursday and i think i was the only person there besides the people who worked there. so by 2:12 i was walking out minus $ 139 since i havent gotten around to that health insurance thing yet. but its all i could ask for in an eye exam. 4 stars.

Wow, sorry to hear about your bad experience at Lenscrafters, Yancy. I haven’t had anything like that happen to me at a Lenscrafters (ever), but this location has no selection whatsoever. The salespeople are also not helpful; I asked if someone could find a pair of sunglasses for me and they said they were completely sold out, even though after I searched a little, I found the pair I was looking for.
If you’re looking for selection and you have to go to Lenscrafters, try going to another location (like the one on 5^th Ave in midtown)

oh YES!
word of mouth is the worst place to kill a retail store. i agree with you yancy.
i was here the other day and i realized this place is like two seperate companies operating under the same roof. the doctor side was great. the doctor was really helpful. my eye examination was quick and the place was nice and clean. the receptionist was more than helpful. based on that, i would have given them 5 stars.
then i had to pick a set of frames. so she led me to a guy in a suit who she called the glasses specialist. since i wasnt sure what my insurance covered i waited for the guy to call it in. when he came back he gave me a bullshit sales line about how lucky i was that my insurance covered x amount. it was all very fake. then instead of letting me choose the glasses i wanted, he walked around picking up the most expensive coach and armani frames. i kept trying to tell him over and over that i just wanted a pair of backup glasses in case i lose a contact or something. glasses werent my #1 priority, etc.
the whole thing was a nightmare. he wasnt helpful, and when i finally got it through to him that i wasnt about to pay 500 on a pair of glasses i didnt really need… he just seemed really upset, like i was wasting his time
overall a bad experience. dont do this to yourself.

Recently I went in to get a screw tightened at one of the arms of my glasses. I was seen immediately suspected as a buying customer when they realize I was in for a repair treatment turned around quickly.
I gave them my glasses and asked if it would cost anything and said no. Excellent I thought
As I waited, they immediately came back and stated that the entire frame is broken and that I’ll need new frames. This entire process took less than a minute and clearly no effort was made to even inspect it properly.
I was floored! Clearly this isn’t the case. It simply needed to be screwed in. I immediately felt I was being hustled by a two bit idiot.
The employee they got arrogant stating «well I feel bad for you because those are expensive glasses and now you will need a whole new one» Rude!
I asked for my glasses back and was retuned with the arm totally off. I asked for tape and looked at me blankly and said, «We don’t have tape.»
Is this how you treat customers who pay more than $ 300 dollars on frames?
Are your employees or so called technicians that un-​trained that they can simply look at something and wave it off and declare it un-​repairable?
Is this how you generate business through people who need help and take advantage?
Not only do I demand resolution, but will also campaign how awful that store is. As you probably know, word of mouth is the best way to kill a retail store.