Manhattan Veterinary Group

We put our dog into be kenneled, told them he seemed like he might not be feeling well. First call from Vet was, «his teeth are bothering him — that’ll be $ 600.» Not happy news, but ok. Then, when we actually got the «treatment plan» it was $ 2,500!!! Even the poor receptionist seemed chagrined to have to tell me this on the phone. It’s like having your dog held hostage. I swear, after we get this dog out of hock, we won’t be going back there, and recommend that others don’t either. Too bad I didn’t read the other reviews here before I took the dog in.

I wanted to take an advantage of first free exam so I made an appointment to go. I arrived 40 minutes early, was hanging out in the lobby since the doctor didn’t see me a little after my appointment time. There were two receptionists; the lady sitting on the left was very welcoming and polite, but the lady in brunette was not at all friendly, had a frown on her face and didn’t even acknowledge me till the moment I walked in till I left. I only heard her chit chatting about her plan with the co-​workers but other than that she seemed like she hated her job.
The exam went smooth. The doctor was friendly and informative. His assistant looked very lovely and polite as well. I was told the symptoms as I was expecting from my sick puppy and left with all of my questions answered. The doctor recommended me to have my dog get a x ray to study her further but I wasn’t going to spend $ 350.
The office is located in a busy area, waiting area was clean and neat. The office needs a bit of work. And the price to take one x ray $ 350? Eh. No thanks. But it was a pleasant visit. Except that one receptionist.

I am 22 now and my family and I have been going here for as long as I can remember. The care is second to none and if it’s possible I always come here first, even if it means paying a little more then the other vets in the area. I have been to every vet below lex and between 79 and 96, this place is by far the best. They have taken care of all 9 of my animals throughout my life and other then the ASPCA (headquarters) I have never found another comparable vets office. All the cheaper alternatives have, not just bad, HORRIBLE and cold hearted people working there. I’ve never had a bad experience while coming here, even though in some cases you go knowing you’ll leave in tears and heartbroken, the staff are kind and compassionate in all kinds of emergency situations. My only complaint is that this place is the most expensive in the area (other then the emergency hospital a little further uptown). But in all honesty; you get what you pay for.

I brought my dog in for a biopsy of a new bump on his leg.
The techs were very nice and calming; however the vet was the complete opposite. I feel like he was a sales man for everything but what I was there for. When I finally told him I was only concerned with this lump on his leg he did a biopsy but was very dry. I was obviously upset, my dog was clearly scared and he was not welcoming.
To make matters worse, when he called me back with lab results he rushed me off he phone. Unfortunately we did not receive the best news for my fur baby, and he did not seems to care. I was asking questions after questions and he just wanted me off the phone.
I am leaving this vet, because of the rudeness of the vet and I would never let him operate on my dog in this lifetime.

If you value the well-​being and health of your animal, do not take them here. I brought my cat in to see Dr. Loomis with clear signs of kidney disease complications. I even had her records from her last vet faxed over days before that described how she had been having kidney issues for years. Dr. Loomis spent about 5 minutes looking at my cat before declaring she just had a tooth infection and had the tech take her in the back for blood work (even though she had the blood work from only 2 weeks prior in her hand) and some medicine. The medicine, I later found out, was just a half tablet of Pepcid, something you can get 60 servings for $ 15 at any Duane Reade, but she charged me $ 80 for 1 serving. But, ultimately, the price gouging was not the main issue. A simple Google search will tell you this medicine is HIGHLY dangerous for cats with chronic kidney disease… something I didn’t think to do until it was too late. Less than two weeks later I was forced to rush my kitty to an emergency clinic where it was discovered that, due to the medicine Dr. Loomis had given, my cat’s kidneys had completely failed and she was in extreme pain. I had to put my baby down much sooner than I would have if I hadn’t taken her here. It cost me $ 400 for negligent care that tortured and ultimately killed my cat.

The staff and Veterinarians are amazing and able to handle very very very b*tchy kitties.

Took my 11 year old pug for a checkup because I could get the exam for free and he has issues with his eyes. The front staff was friendly and quick and it was clean and empty for a Saturday 3Pm appointment.
Met with Dimitri who was nice and ran through what I was there for, told me the Dr. Would be in the room in a few.
I don’t remember her name, she was nice but here’s the problem:
I bring my child in for a checkup about his eyes and asked her to clean his ears as he reuses to let me touch them. He had his shots elsewhere so we didnt need that. She took a few looks at him and told me that he may have a brain tumor.
Based solely on the fact that, he had been stumbling around the room. (We live in the Bronx and took the train that day. He walked a lot from the train to the clinic… and I put him in his carrier… You’d be tired and stumbling too…)
She said not to worry as they are slow and grow with time. Hello??? You took no tests ran no scans you were only in the room for 10 mins max! How can a vet make up a theory with no proof? So I was scared to death and saddened thinking my baby might die – when it hit me. She ran no tests!!!
VCA, I am appreciative for the free exam however your vets need more training. I won’t waste my time coming back for more bs diagnosis. Ridiculous.

Amazing staff, Amazing Service, and top tier facilities and equipment. They were extremely helpful and even gave me a generous amount of free samples of pet food to try out that could help alleviate his issues. They were courteous and prompt with service and made me and my cat feel like the only patients being seen.

I took my dog Findy for an annual exam on November 1 he got his vaccines, blood work, and stool sample done. The vet asked if there was anything going on while she was feeling around his body and listening to his heart. I mentioned how He was constipated for a few days and he kept scooting, she didn’t bother to check his rear or to take a look at it. Two days later I see his rear and it’s pretty dirty and he’s still scooting so I decide to wash it and I notice a blister like wound next to his anus. I go on google and come to find his anal glad had been ruptured. The next day (Nov 4) I take him to an animal hospital in the Bronx and he needs to have surgery. Who knows maybe the gland wasn’t ruptured yet and just a little inflamed on Nov 1 & if she would of done a more thorough exam It could have saved him from all the pain and me from more expenses. Mmmmm maybe it was because it was our first «free exam»? I will never go back again!!!

i think this place is the best , they so nice… professional and humanly, i had to bring my dog to be put down, they were very kind,

I have been taking my dogs here for 5 years. A shar-​pei, they can have many issues, and a chow mix. The chow mix is now 12.5 and sadly the pei died at 12. Dr. N. and his staff have taken extraordinary care of my dogs. He saved both their lives with accurate diagnosis and treatment. Their follow through is impeccable.
When my shar-​pei passed they could not have been nicer; calls from the office and cards. The care they provided in her last months was wonderful and genuine.
They know us by name and we are always treated well. As it is NYC, it is not cheap but they will work with you on the bill.

I had a great experience dealing with Shana Loomis. A wonderful doctor that was able to diagnose and treat my dog and took extra care to follow up. She was also able to get my dog’s records from the previous clinic fast and provide a health certificate on short notice. The staff and general level of care at this vet clinic are above and beyond.

Had the audacity to cancel an appointment with no notice. Front desk staff has no concept of customer service. Felt like I was doing them a favor by being a patient.

If I could give these guys more stars, I would. They are fantastic. They truly care more about caring for your pet than they do about making a buck. Oscar went in with a swollen leg, abscess and a fever of 104.7 on Thursday night. After an incision, drain, etc., tonight he was given a clean bill of health. The doctors and their staff are amazing.

Update: my cat went in for his next year check up and the vet we saw was lovely. She was patient and answered my questions and priced out her recommendations. Turns out my cat needed a tooth pulled. The office manager tried to double charge me for anesthesia and monitoring, which I was told was included in the initial price. We got it all settled and now my kitty is good as new.
Bottom line: this office does a great job taking care of your pet, which is ultimately the most important, but BEWARE of the pricing! It is expensive and they try to nickel and dime you at every corner.

Awful rip off! I went there to get my dog his routine shots and ended up out over $ 800 and many hours of my life! They said they found something in a test and had to re-​test so we came back in to do the test (more$) then they didn’t communicate amongst each other and we had to come do the same test! And pay again!
It ends up that the test was a false positive. We had to fight to get them to not charge us for the 2^nd test (the one that we had already done and paid for) and we had to catch all the mistakes!
We were really worried about our dog and to get them to call us back took many many phone calls and they gave us a lot of attitude.
I really feel like this place is a scam. Getting whatever $ they can from people who they know would pay anything for their animals.
Besides that whole problem, the wait was always over 20 min. past your appointment. The 1 time I was 5 minutes late for my appointment the Dr. was walking out the door!!! She said she didn’t think I was coming. No phone call, nothing! It was literally 5 min! I was on time but my dog had to go to the bathroom so I was RIGHT OUT FRONT! All she had to do was look up and she would have seen us outside. THEN she proceeded to LEAVE ANYWAYS and stuck me with another Dr. that I had to wait over 30 minutes for.
All my dog needed was 1 shot. She could have done it in 5 min and we both would have been out of there easily. That took a lot of nerve.
Once the appointment is over it takes another 20 – 30 minutes for them to get your bill ready.
I WOULD NOT RECOMMEND. With so many other great vets in Manhattan I would not take a chance here. If you do use them take a close look at your bill!

Would never go back to this place again. I took my 3 year old mix there for a dental cleaning and was given an estimate of $ 400 which was a little higher than I wanted to pay but out of convenience, ended up accepting it. I get a phone call later that afternoon saying some extra tests were likely needed and additional vaccines as well but they would call back to confirm before they did anything. I never received another call and when I went to pick up my dog I was told my new bill was now $ 650. And they have the nerve to ask… oh didn’t someone call you to confirm before we did it? Um no. Avoid this place like the plague and find another vet.

I took my 9 year old pet here after getting the run around from another vet. The doctor was very straight forward with me, he did not sugar coat he gave me all my options up front. When I told him I could not afford all the costs and that it was not even my pup but a pup I inherited from a friend he helped me with the cost also.
I have a general mis trust for people and I really trusted the doctor and the staff. They really love animals. If I ever move out of the neighborhood I would come still back to this doctor.

So today I’ve called three vets, one put me on hold without saying hello, then I did some work and promptly had to hang up when I realized a half hour had passed and I still hadn’t heard a voice that came from a person.
Call 2 actually had someone pick up, but then be downright nasty about trying to get an appointment before the holiday weekend. I understand its busy, but nastiness is never called for.
Call 3 was the Manhattan Veterinary Group. They picked up immediately, didn’t place me on hold, scheduled me at 4:20 for the Friday before the holiday weekend, and even had a 5:40 if I needed it. A breath of canine fresh air (it smells good, trust me, you just have to realllllly like dogs).
Don’t bother with other vets, save yourself the headache and come here.

My dog Franklin has been going to Manhattan Vet Group now for several months and I could not be happier with the staff and the doctors who work there. My dog was having trouble with digestion and bowel movements and with the help of his doctor as well as many of the vet technician’s who also work at the clinic – within a few months, all of our issues were solved.
Each time I call with a question or issue I’m having with my dog– I am always able to speak to someone quickly and have most everything taken care of over the phone. I have even been able to get a prescription written over the phone and then stopped by the clinic when it was convenient for me later on in the day.
I stop by the clinic at least once a month because Franklin can only eat a specially formulated prescription dog food (which I purchase at the clinic) and whenever I go I am greeted by a friendly staff who know myself and my dog on a personal basis. One vet technician in particular, Rosa, is especially helpful, friendly and goes out of her way to answer my questions and help me get what I need. She is in short– a life saver!