New York Running Company

The service was amazing: he made me run on the treadmill and took a video to analyze my running. He took the time to show me few shoes, try them. I highly recommend this store if you are looking for running shoes.

It was a bit hard to find from the website but the people in there are very knowledgable. I tried on like 7 pairs of shoes till I found the pair that fit. Paul was very accommodating and answered all the questions I had about my back and leg pain while running. I was in the wrong shoes the whole time.

Even thought they did not carry my size, 5 in narrow. However the customer service was a total satisfaction.
The person who served me was Nikro, but he claimed himself «Rob». He let me ran on the treadmill for one minute, then he helped me do the analysis. My right foot was relatively small and flat.
He advised me to try the shoes with extra cushion to remain stable. After trying 8 pairs, I finally bought a pair of Brooks, also in enjoyed 10% off discount.
The whole experience was so comfortable. He was knowledgable and warm-​hearted. I will recommend this store to all my friends. Form a happy customer. :)

This store really values your running experience over short term profit. I came into the store hoping to just get a new pair of my current running shoes. Because they were an older style, they were on sale and sizes were limited. My size wasn’t available. Instead of trying to sell me a full price alternative shoe, Ming called around other NYC stores to find my size. I saved $$s and potential injury from moving to a new shoe just before racing season. Thanks Ming, and Thanks JackRabbit, NY Running Company. I am super appreciative.

New running shoes! They measured foot length and width, plus the cool part is they ask you to run on a treadmill to try them out for sure. I was so happy to experience their level of service and knowledge.
Only suggestion I have is to be mindful of the shoe you purchase. I didn’t notice it at the time however there’s a piece of plastic. Outside of the shoe that rubs up on the pinky toe. Overtime it was VERY noticeable to the point it hindered walking. My own fault really and I’m owning it for sure :)

(¹⁹⁄₁₀₀)
I had a pretty good experience at New York Running Company this week. We were in the city for a few days on vacation and when my boyfriend’s sneaker, straight up, came apart while waking, we headed over to NYRC to splurge on some nice new shoes.
We were in the store for a few minutes before someone asked if we needed help. It was almost the perfect amount of time between feeling like you’re being hounded and feeling like no one sees you. Our sales person was nice, helpful, and attentive. He explained to us that going a half size up for sneakers is the best way to go because our feet move when we walk and run in the shoes. He measured my man’s feet and brought out some selections.
Midway through my boyfriend picking out his shoes, I decided I needed new sneakers too. Hehe. Our sales person measured me up and brought me shoes too. It was awkward for me to go a half size up because the extra room in the front of the shoe is weird, at first. Alas, I trusted our salesman’s expertise and bought some snazzy sneaks. So did my boyfriend.
We’re going with three stars here because my boyfriend’s shoes haven’t necessarily worked out yet. He was walking around the city with his feet still really hurting when he realized it was because the shoe wasn’t wide enough. He hadn’t been measured for that and width wasn’t taken to consideration when choosing the shoe. I think width is an important measure to consider when buying a $ 130 shoe to be worn for several hours.
My shoes are great though.
If I’m in NYC and need new shoes, I’ll be back-​just need to ask more questions next time.

For the past two years I have had plantar fasciitis in my left foot. I have had orthotics, but have had no shoes to wear them in. Walking, let alone running, has been consistently painful. I’ve been to other shoe stores to try and find ones that fit to no avail.
Then I went to New York Running Company and met with Jon (John?) and that changed in about an hour. Easily one of the smartest, best sales reps I have ever met, let alone for shoes. He put me on the treadmill to video tape the position of my foot in various different shoes, only for us to winnow down and pick the right one. Could not recommend a business more!

Lovely, cool environment to buy running shoes, athletic apparel AND, most importantly a knowledgeable, helpful, friendly staff. I also shop at the East Side location on Third Ave near 62−63^rd Streets, ON 3^rd Ave. I’m posting a few photos of a GREAT BRAND OF RUNNING SHOE called HOKA ONE ONE BRAND. The most cushioning ever!!! And walking a lot in this great city means you want & need a good, supportive, highly cushioned shoe – HOKA BRAND IS IT!!! I learned of the brand from an Olympic Race Walker. If you want to feel more of a stable walking experience, you owe it to yourself & your tootsies to try on a pair AND TRULY FEEL what I’m talking about. GREAT CUSHIONING FOR WALKING & RUNNING. If you are recuperating from surgery or an injury, just try on a pair. You will feel the fantastic cushioning & support instantly. Highly recommend. My orthopedic surgeon saw me in them when I was done with my crutches & he said he had heard about them; so he took a good thorough look and said GREAT!

Wish I didn’t have to give a single star before writing a review, because service here is horrible.
We were waiting in line for the cashier and had to wait a while. When the previous customer vacated the counter, we stepped up and were told by the cashier to wait. We hung on, and when he finally turned around he had the cheek to ask, «uhh who came first?» — pointing to us and two ladies who decided to line up beside us.
The two ladies decided to lie and told the cashier that they came first. We were shocked firstly that the cashier thought he had to ask because he obviously saw us step up first. And secondly that the two ladies who came after us had the cheek to lie. The cashier asked if we minded being served later. We were flabbergasted and just left.
We have notified the store manager. To his credit he was apologetic about it. But we have been so disappointed with this experience that we will be taking our business elsewhere.

This sore has it all. The staff is super knowledgable about products they sell. Treadmills to observe how you run to get you the right fit of shoes. Runners meet there and always have group meeting in front of store.

If I go to Modell’s I expect bad service but at a Boutique running store with their higher prices I should get some decent customer service experience. The employees at New York Running Company have been less than helpful in my experience. I will go elsewhere to get my running clothes in the future.
I shopped/​tried to shop here twice and received very bad costumer service both times. The first time, I bought a running hat and the whole time I was in the store no one asked if I needed any help. When I went to pay the cashier was chatting with some other people for a very long time while I had to wait. If you want to have a long conversation maybe ring me up first and then continue chatting with your friends about your last race experience.
Thinking that was maybe one unlucky experience, I went there again. This time, I picked out some running nutrition and a few small items but then saw a shirt I wanted to try on — again, no one offered me any help while I was there. I asked the girl at the register if I could leave my other items with her while I went to try the shirt and she said yes. When I came back to pay less than 5 min later all my other items were gone! Her only response was that someone must have taken them. No apology, no offer to help me find the things again. So I just left without buying anything, I do not want to support such a poorly run store with my money.

I’ve been going to NYRC since 2009 and been fitted for different brands of shoes. What I have learned is that, unlike Modells, Sports Authority and Dicks, Famous Footwear — to name a few, this store is a «running specialty» store. The shoes they sell are much better quality shoes than those sold at other «general sports stores». If you would like to have the full «gait analysis» this is the store to go to!
All the sales people are regularly trained about the specifics of each brand and attend numerous clinics to learn about new design of shoes. The same goes with the running apparel that is sold at the store. Each sales person is given training on how to conduct a proper shoe fitting, knowledge about apparel, nutrition and tech. ** It is worth noting that some sales persons may be well versed than others but there is constant training that they go through.
As for those insoles — one thing I have learned is that — is it required NO, does it have benefits YES. Any insole will be better than the one that the shoe comes with. Truthfully the insoles designed for runners will have a better function than over the counter insoles.
Expect to pay a pretty penny for your sneakers. These sneakers are meant to provide you with the needed support or cushioning based on the gait analysis. Your feet and the rest of your body will love you for taking proper care.

It is with great sadness that I write this review. But I had such a BAD experience that I really have no choice to downgrade my review.
Background: I went to Jackrabbit to get a new pair of shoes. The guy there helped me pick out a shoes, recommended a size, and allowed me to use my 15% discount coupon. I was very happy to be able to use my coupon, which is why I went to Jackrabbit instead of a different running store.
I take home the shoes and try them on with my special running socks. I realize that the shoes are too tight, so I call a bunch of stores and the only store that has my size is New York Running Company. The guy in the store was kind enough to hold those shoes for me and I rushed over as soon as I could.
I walked into the store and asked if I could try the shoes to make sure they fit. I was assisted by a guy which was nice. He then took me to the cashier and said the cashier would help me out.
Firstly, the cashier demanded that I pay $ 26. I was shocked and asked why I had to pay. I was here to merely change the size of my shoe. I wasn’t getting a more expensive shoe, why do I have to pay?
Cashier: You must pay full price to exchange the shoes for a bigger size.
Me: I am not upgrading my shoes to a more expensive model, why do I have to pay? I am just here to change size.
Cashier: Your coupon expired on July 19^th.
Me: Huh? How do you know my coupon expired on July 19? 1. I brought the original receipt and I am within the grace period.
Cashier: Well, your coupon expired on July 19^th so you must pay up.
Me: (I whip out my phone and show her the coupon). The coupon says July 31, it has not yet expired.
Cashier: (looks a little upset that the coupon was not expired and starts thinking of a new excuse) Oh… you know what? The coupon can only be used once. You already used it so you can’t use it again.
I was extremely upset. This is supposed to be a store for runners. If you accidentally buy the wrong size because the sales associate recommended the wrong size to you, you should be able to easily exchange your shoe for the right size. I was appalled by the cashier who was trying to come up with different reasons to make me pay including making up an expiration date for my coupon (which was wrong), so that she would not have to honor it.
After much back and forth, the cashier said she would honor the coupon and this would be the only time when she would honor it.
Bottom line: this store does not care about runners. All this store cares about is money. Bought the wrong size? You are screwed. You have lost a good customer, I will take my money elsewhere where I can exchange shoe sizes without having to pay.

After months of wearing uncomfortable shoes, I decided it was time to get some knowledgable help. This is a beautiful store and I only had to wait a couple minutes before Jerry began helping me.
I wore my old shoes on the treadmill and, as expected, they were not good for my pronation. I then tried on 3 pairs of shoes that Jerry recommended and all fixed my problem. I chose the my favorite of the three and could not be more pleased.
Almost all shoes are full price, but if you need a specific type of shoe and/​or help choosing a shoe, it doesn’t get any better than New York Running Company.

Really disappointed. Came here based on reviews but was totally ignored by 3 members of staff. When I mentioned this to the guy in the till he said he was tied up with someone else. My friend and I went in there with the full intention of buying new running shoes each. Their loss I guess as I am a very good shopper and traditionally over spends. Don’t go here they obviously don’t want to serve you

I buy all of my running gear at New York Running Company. Their quality and expertise is unmatched. I love their group runs, and that they have competitive runners and coaches working and advising customers (such as Rolanda B, Julius M, and Nyles G). They keep me updated on all things running related, from nutrition and technique to upcoming races.
A definite must visit if you love running.

Awesome running store! I needed to buy new running shoes as recommended by my doctor. My doctor told me to come here and get evaluated. I walked in a it seemed a bit crowded, but a man came over and started helping me right away. I explain what my doctor told me to tell him and that I am training for a half marathon. He had me stand on a sizing and pressure sensing tool, then he immediately knew exactly which shoes to get and within a few minutes I was trying on sneaker. Once I chose my shoe, he went and cut insoles for me that I was planning to buy. I didn’t have to do anything at all. Very helpful and he was asking about my running experience to make small talk.
Once I was set, I went to check out and the cashier women was SO nice and asking me about my running experience and giving me tips on my half marathon. Never once did I get the feeling that their workers are doing this to make a sale, but genuinely care about how they can help people become a better runner.
Highly recommend coming here and I plan to keep coming back!

Fantastic customer service and valuable to the running community. The staff are very friendly and knowledgeable about running — they themselves are training for races, preparing for marathons, and have a high level of knowledge and are great resources of information. There are lockers in which you can leave your belongings and go out running in the park. They also have a wide selection of sneakers, as well as a treadmill so that someone can analyze your gait and advise you on appropriate sneaker selection. I come here to pick up the basics (nutrition, clothing), as well as sometimes for their running group — they have a schedule of runs on Monday, Tuesdays, Wednesday evenings and I think even a trail run early Tuesday mornings. Love this place!

This place is SUPER awesome. The customer service is excellent – the sales associates are ridiculously knowledgeable when it comes to just about every single item they have, and they totally have your best interest in mind by providing tailored recommendations (i.e. suited to your needs and budget) on what to buy.
This place also has just about everything you need to supply your seasonal running gear needs, and the prices are in line, if not sold at a discount to prevailing market prices (e.g. Amazon, etc) when a sale is happening, which appears to occur often.
Key takeaway: Top-​knotch variety + extremely helpful staff + good prices = no brainer go-​to store for running/​athletic apparel.

A nice but expensive running specialty shop on the west side. Very friendly staff with a impressive selection of shoes and clothing. I believe the location also serves as a meet up for running groups so it can be hard to distinguish the difference between staff and runners as they dress the same. Overall a good experience.

This place right on the 2^nd floor of Columbus Circle mall.
I come here regularly to use their locker while i Go running around Central park. or around the city.
Convenient, Restroom next to the store.
Group runs available for better training.
Also Friendly staff, super helpful.
PS… Make sure to bring your wallet to spend some Nice outfits here, Specially when they have a sale section. (That’s what It happens to me)