Ralph Lauren

My personal experience at this Ralph Lauren store has always been an extremely satisfying one. While all of their sales professionals have been so helpful, my piece of advice would be to find an experienced one. On the other hand, the tailors and fitters have always rendered alterations that are simply perfect from A to Z: aesthetically and technically.

Historical home filled with the highest quality Ralph Lauren products, purple and black label included. A majority of the furnishings and knick knacks are for sale as well (if you are so inclined), crystal pool table and matching foosball table, for example. If you happen to be there when a customer who can afford a majority of the products is in the store prepare to be ignored but, with that said all staff are very friendly and willing to help. We came very thirsty from walking and a clerk gladly brought us our choice of flat or sparkling water before our shop. It appeared mixed drinks and sandwiches could also be offered.
The fifth floor is private. Sale items are scattered throughout the store. Overall a unique NYC shopping experience.

Bought a sweater in November from the ny store. I live in nj so i had it shipped. I have chronic back issues so when I received it I had just had back surgerty so I wasn’t able to try it on. I finally tried it on 4 months after and it was to small.
I went to get store credit or even another size and they said it’s past 60 days and they can’t exchange or store credit. I explained about my back. I even showed him the brace that I’m still wearing. he didn’t care. Now I’m stuck with a $ 500 cashmere sweater with tags and all that doesn’t fit me.
Heartless a hole. He could have easily given me store credit but I guess it made him feel good to say no.

I am consistently baffled by the employees of ralph lauren. You walk in looking at $ 1500 clothing items, and they are snooty towards you. But like… they work in retail… they can’t afford anything in the store, but act like they are royalty because they work there.
I actually think they may be trained to act this way. I guess this creates a certain vibe, but I can’t say that I understand why you would want that.

Decent customer service, mediocre tailoring, but unparalleled store aesthetics/​experience.

I was treated like a princess by the sales staff! We were treated to champagne and a cappuccino during our visit to this gorgeous store! The staff was top notch and couldn’t have been any better! Definitely going back on our next trip to NYC!

Our family experienced such terrible costumer service at the children’s boutique location. We will never shop or gift from the brand again.

This is not a retail store, but a customer experience. The amazing layout and display is the best part of it. On the other hand, I have been to this store several times and they do not think customers are important. The sales personnel are the worst. «What– you want ME to help you?» seems to be the attitude here. Snobbish, stupid and waiting for VIPs to come in.
Boy I am grumpy today!

This is how I imagine a polo club ought to feel. Dark wood paneling, Parisian-​style molding, indirect lighting, fireplaces, august paintings, silver-​platter coffee service, champagne, soothing rainbow arrays of sweaters and polos, plush carpeted fitting rooms, staff in precisely tailored suits, and suits waiting to be precisely tailored for the clientele, too.
Don’t, however, come here for blue jeans. Trying on just a few will take an hour (no joke) because very few sizes are out, those samples that are out are hung concealing their size, and pulling up other sizes from stock takes about 15 minutes each time.

Ralph Lauren has certainly the best-​looking windows you can see wherever in New York City. After having a great a great lunch at Nello, I walked up Madison to Ralph Lauren making some stops in the way at other stores like Roberto Cavalli. When I got to my destination, I must say that Ralph Lauren is worth to pay a visit. Their gorgeous Upper East Side store feels like you are visiting a glorious old mansion and the designs always chic for the elegant men in mind.

It’s unfortunate that there isn’t a zero star rating.
My partner and I purchased a gift for his mother at a Ralph Lauren oulet store, which ended up not fitting her. I called the Ralph Lauren store on Madison before returning the item to confirm that it would not be a problem. I was assured by the associate i spoke with that the item could be returned to the store. When I showed up at the store with the item (which had all its tags and a receipt), I was greeted by by an icy sales associate who told me that I could not return the item at the store. The way that she looked at the item suggested that she was horrified that I had brought an item from a lowly outlet store into their flagship. The encounter was totally awkward and rude. I could not have been nicer to this woman. I explained very kindly that I had just called, even gave the name of the rep I spoke with, etc. The sales associate would not relent.
I left the store, called the same number I had called an hour earlier, spoke to the same rep, who seemed exasperated that I was told someting that was clearly against store policy. He made a phone call back to the store and told me to go back with my item. I returned, spoke to the same awful rep and made my way to someone who agreed to assist. Look, I know that no one in retail likes to take a return. I get it. But if your policy allows for items to be returned to any store, then own it and honor it. I wasted at least 90 minutes on a very cold January day. I’ve always been a fan of Bloomingdales and Saks and would not return to Ralph Lauren. If a brand cannot provide exceptional service in its flagship store, why bother?

I came here to buy my cousin a birthday polo, and wound up buying myself the same! Classic, quality fabrics, with very hands on staff. They were extremely attentive, considering I wasn’t shelling out thousands of dollars. I felt like JLo as the salesman swished in and out of racks to find the perfect size, style and colors my relative demands, while making insightful suggestions in finding the desirable gift.
In an instant would I come back here, and enjoy another shopping experience.

Class Personified.
If you wish to be impressed while shopping, then this is the place you want to visit. Everything is displayed beautifully and the décor is top notch. It’s basically a mansion filled with clothing. I’m a long time RL shopper so i just love this place. I can’t really comment on the service too much as i usually like to do without it but from what i can tell, the staff is pleasant. The door man scared the hell out of me though as i wasn’t expecting anyone to be at the door. But all in all, do pay this place a visit.

Wer Ralph Lauren mag und in New York ist, sollte unbedingt den Flagship Store von RL an der Madison Ave. besuchen.
Dieser Store, ist kein Store mehr, sondern eine ganze Villa.
Das Haus ist eine komplette Inszenierung. Jedes Stockwerk beherbegt mindestens eine Kollektion. Tolle Einbauten und Möbel zieren das Interieur. Große Sessel laden zum verweilen ein.
Der Service ist zurückhaltend und lässt einen verweilen und in Ruhe schauen.
Preislich ist der Store natürlich High-​End und Sale-​Ware findest man hier nur in Ausnahmefällen. Trotzdem sollte man sich den Spaß gönnen und hier vorbeischauen.
Auf dem Rückweg kann man nett am Central Park zurückgehen und trifft bei dann beim Apple Store wieder auf die 5^th Ave.

Buying from here has been a complete waste of time. Go shop at Saks, Barneys, Paul Stuart, Facconable, or anywhere else.
The clothes are nice but this store has horrendous service — well, the service is stellar until after they’ve taken your money. Don’t think I will ever buy Ralph Lauren again (from this store or otherwise) based on my experiences here.
To summarize my issues with their tailoring and post-​sale service:
— Could not reach the sales person after the initial sale.
— No one called to alert me that my clothes were ready for pick up.
— Some items were not ready by their promise date (promise date was 3 weeks after the purchase).
— When I called, I was told incorrect information about what was ready to pick up.
— The tailors ruined a cream colored jacket that I purchased. No resolution on this issue yet.
All in all, a horrible customer service experience. I am still working to figure out what to do about the cream jacket. For the kind of money you are spending here you could do a lot better someplace else.

The store is beautiful and just exudes a sense of classiness. I love the displays, and the overall effort put into the presentation of the store is just great. The only reason why it’s a four and not a five, is because if you are just looking and not planning on buying something, the staff can make you feel a bit intimidated and under pressure to buy something. (This was at the women’s store, the men’s store is a ⁵⁄₅)

I was pleasantly surprised with the great customer service I received at this store. I had wanted to exchange an item that I received as a gift with no receipt and after reading some horror stories online, was a bit apprehensive going in, especially considering this store is located in chi chi Upper East Side.
I was greeted warmly by the guard at the door who held the door for me and told me where I needed to go for the item I was looking for. When I got to the floor, I didn’t see any of the items I had wanted so I inquired for some help. The woman that helped me was extremely helpful, pulling stock from the back and even pulling different colors so that I could pick what I wanted. Perhaps it was cause she noticed my 8+ month pregnant belly, but she offered me a drink and to sit on the couch to wait for her while she completed my exchange transaction. I experienced none of the pretension that some had noted but then again, perhaps I was lucky with the sales reps that I had encountered?
I didn’t get to look around but with 4 floors and several collections, this place is a one stop shop for all things Ralph Lauren. And if you can’t find it here, they probably have it next door or across the street at their children’s/men’s/baby shops.
Before leaving, I visited their restrooms in the lower level. Very clean and spacious.

Hmmm. A great landmark. Has everything polo. You think of any type or design the Polo mansion has it. So go and you well be happy.

Been shopping here since I was a kid. All I can say is thank you Ralph. The store is a gift to our neighborhood and maintained like you actually live there. Impeccable service, clothing and what a nice shopping experience. I guess that is why I don’t really shop any place else.
The new woman’s store across the street is worth a look even for the guys.
Polo. the gift that keeps on giving to the Upper Eastside.

Words cant even express the beauty of the polo mansion. As you walk in you feel welcomed by the staff and more at home. Just the beauty of the mansion alone standout more than the clothing. Now I don’t really remember how much floors it have but I believe it was 7. They carry every brand from Ralph Lauren from RLX, Black label, Purple Label, Lauren, double R (jeans) and Polo Ralph Lauren. With my first experience walking into the mansion it was a big gasp at almost everything i’ve seen. The layout of the place is priceless and definitely a work of art!

One of the most beautiful businesses on Madison Avenue, the flagship Ralph Lauren store embodies everything that is the product — Ralph Lauren. Housed in a former residence, this mansion has several floors filled with all thing s Ralph Lauren, from the purple to black labels to the general Polo brands as well.
A gorgeous establishment which makes one feel comfortable if they are simply browsing or gathering ideas on how to design a room in ones home.

I like how the skirts flow when you walk and last season’s use of metallic fabrics. I think I’m attracted to how dressy tops are toned down with casual slacks. Fall was inspired by Film noir menswear and hunting or riding outfits. I’ve never seen so much French gray/​gray in my life but it just looks more wearable to me than Chanel or Donna Karan. Its more of a Romantic style?
The black dresses are beautiful. The clothes seem comfortable, not too tailored. Their styling is in monochromatic neutral layers with lavender and washed out pink accents. There are sweaters under blazers topping loose satin pants which is too much of a business-​sleepwear contrast for me. Waists are defined with belts or structured pieces.

The temple at which I worship!

Clothes are beautiful as well as the building.
However, the staff is so pretentious! I swear, you won’t get any help from anyone unless you’re wearing plaid or have a cable knit sweater hanging over your shoulders. And I don’t wear plaid!
I think SJT is going to buy one of their shirts, but their service (or lack of) makes me not want to return. BOO.

Sensationally beautiful former Rhinelander mansion full of NYC’s most gorgeously dressed men and women. Superb service, excellent quality men’s and women’s sport and tailored clothing and accesories.

This Manhattan flagship store, the former Rhinelander Mansion, dates back to the 1890s and, as lovingly restored by Lauren himself, serves as the perfect setting for his timeless, classic clothing and accessories. Shopping here is like wandering through an exquisitely designed private home, each room filled with antiques, artwork, furniture upholstered in cashmere, Persian carpets, Baccarat chandeliers, and Lalique paneling. Sales personnel discreetly stand to the side, awaiting a signal that assistance is needed, and when it’s offered, it’s done so with deference. To step through the front door here is to be transported back to an era when customers were made to feel wanted and appreciated, and browsers weren’t pressured to buy. Expect to pay dearly for whatever you purchase, and enjoy every moment of the experience