Secret Eyelash

I love this place– hands down the most affordable lash place in NYC! The owner and her daughter are so lovely and everyone is super nice. Very clean and organized. Everything is done via text and they are so accommodating. Can’t rave enough about this place!

I’ve tried at least 6 different Koreatown lash extension salons over the past couple of years. After the first two they all tended to feel the same. This place is different. I’ve been a bit reluctant to post a review because I was afraid they’d get so busy and I wouldn’t be able to get an appointment. Then I saw some of the negative reviews here and thought, did we go to the same place? The owners are friendly and welcoming, the lashes last easily two weeks — and I have to admit that I don’t follow the care directions exactly — and you can’t beat the price. Every two weeks I spend about an hour at Secret Lash getting the extensions, which saves me about thirty minutes a day applying and removing my eye makeup. The lashes look so good that people constantly ask me what kind of mascara I use.

I purposely waited two full weeks to the date to write this review so I can provide as accurate a review as possible.
I had the cutie lashes done by Goen on ⁹⁄₁₈ and today is ¹⁰⁄₂. I had about 70 lashes added to each eye (total time was about an hour and a half) and after two weeks of proper care, it looks like I still have 50 lashes per eye.
I loved my experience here. It was easy to secure an appointment and you receive text confirmations of the scheduled date and time. You even receive a message a day before reminding you that if anything has changed, to please alert them asap.
The location is easy to find, space is clean and standard of what you may have seen. Clean, comfortable beds with blankets.
Upon arrival, Goen gave me a consultation on the look I wanted to achieve. She decided on a mixture on thickness and length and wrote that down for me for future reference. I was extremely pleased with the end result.
What I appreciated the most was that Goen made me feel very comfortable. I explained to her that I have anxiety and having to lay still for 1+ hrs with my eyes closed makes me very uncomfortable. She was understanding and was very accommodating by keeping me posted on our progress. There was no irritation nor pain during the process at all. When I got cold, I was comfortable letting her know and she covered me with a blanket.
Let me explain what I did during my two weeks:
1^st week — I went on vacation! I went swimming in the ocean, kissed sea lions, experienced harsh winds as it was hurricane season, climbed a waterfall, fell into the waterfall and I think after a week of water play, I saw 2 lashes come out.
2^nd week — went back to work. wah wah… from sheer aggravation and boredom, I would play around with my lashes causing another 2 – 4 to come out. My bad!!!
I think lots of people can apply lash extensions but the skill comes from understanding the needs of the customer in combination with skill of application. There was no irritation during the process nor after. Even as my lashes are coming out, they still look neat and natural. They are not pointing in different directions, poking the eyelids etc. She also provided me with a brush to help maintain my lashes which I frequently.
I am definitely coming back and am referring this place to all my friends and colleagues!

Very unsatisfied with this place. I’ve been about 3x and every time the lashes start falling off the first day I get them. Keep in mind that I sleep on my back and don’t wet the lashes for 2 WEEKS before the necessary refill. I only came for the price but honestly, it’s not worth it. On top of that, 2 of my friends whom I referred tried it and they said they don’t plan on coming back because of the short length of time they stay on. Oh, and they don’t offer referral discounts which is unacceptable for any establishment trying to promote their services and grow. Their reason is that the prices are so low anyway.
I would stay away!

UPDATE — I contacted secret eyelash on a sunday and left a message (they were closed) explaining what was happening with my eyelashes less than a week after my original appt. Goen called me back on Monday and apologized for the trouble I was having and agreed to replace any that I lost free of charge. She gave me all available slots for the week and I was able to get in on Monday evening. Everyone was nice and friendly — not upset that they had to do the extensions over again. Goen’s mom ended up replacing most of what was left and gave me sizes 10 and 11 (which is what I asked for the first visit). This round lasted much longer and needed a refill in about two weeks. The only thing I don’t like is that a few extensions were clumped together (two/​three extensions on one of my natural lashes) which I discovered as they fell out naturally.
Customer service — 5 stars
Lash and application — 3 stars due to the clumped lashes and the glue irritates my eye at least once a day.
All in all this is a nice place to go to.
Not to be mistaken by the Secret Eyelash in Queens — this location claims to be completely different and unaffiliated
They’re in a nice building on the 10^th floor of 5^th ave — small office but well decorated. The temporary $ 45 price is a steal and you wonder why the others can’t be just as affordable. I got a full set –over 100 lashes each eye — of mixed length 10,11,12 in order to get a cat eye style. my appt was on Monday, 8÷24÷15. I’ve already lost an amount equivelent to something 2 to 3 weeks of lashes would consist of. This isn’t my first time at the rodeo — i’ve gotten my lashes done several times before and no way have i lost this amount in a week. I’m not talking about lashes falling out naturally or because i rubbed my eye — these lashes that are falling out are the false lashes, not attached to my natural lash. My natural lashes are still intact. When they fall out they are alone (no natural lash attached to them) which leads me to believe that it is the quality of the glue they use. It is expected to have some lashes fall out, which i shrugged off when it happened the day of, but they never stopped and now i have a gap with very short lashes (my natural ones) next to the extensions on both eyes. I sum it up to the glue that they use. I’ve been to a few other places and never had this problem before. At these other places my lashes would go for about 2 weeks, the least, before falling out.
I dont rub my eye
I didn’t get them wet for 24 hours
I don’t have a downpour of water on them during the shower
I didn’t sweat in them
I don’t wear eye makeup
I dont remove my face make up with anything other than a wet paper towel.
While the price and style of the lashes were great — I’m going to invest in the quality so they’ll last a little longer.

The bed was a little uncomfortable but for the quality of work and the price I’ll bring my own pillow. They did an awesome job and the salon was clean and relatively quiet. I will be back in three weeks.

Everyone in there was very nice, my eye lashes came out perfect & they were very patient with my 4 year old daughter will definitely come back!

Secret Eyelash is the perfect place if you want to get glamorous mink lashes for a very reasonable price. You will definitely get your monies worth! Since my first visit I immediately fell in love with their professionalism.
Goen is the pleasant young lady at the front desk. She is very easy to communicate with. You can call to make an appointment or do so via text message. I have always received very prompt service upon my arrival. My lash technician is Linda and she gets them perfect every time. They explain the rules to you for proper care afterwards to ensure that your lashes last as long as possible.
I live in Queens NY and have visited the Bayside Queens location but I must admit I like the 34^th street location much better. They even have a great promotion going on for the summer!

From the moment I called to inquire about pricing to the minute I stepped out of Secret Eyelash I was pleased. I was going to purchase their groupon but called to find out what their refill prices were BEFORE committing. I spoke to Goen who told me refills were $ 35. I repeated what she said to clarify, and then asked her how much a 3 week refill was, and again, she said $ 35. I was floored. I asked how much a new set cost for approximately 70 to 90 lashes. Goen said $ 45. I was still in disbelief and made her clarify that she understood what I asked and what she said. My jaw is still on the floor.
I called because the website that comes up under the name isn’t this particular spot. It’s my understanding that SE is under new management, and they have adjusted their prices to remain competitive. When I arrived I met Goen and another sweet technician who ended their meal to accommodate me even though I arrived more than 30 mins before my appointment. Goen went into great depth about my choices and listened intently when I described what I wanted. I arrived with a set that I had done at another location and they were able to fill my lashes in and make me look natural and sassy at the same time. They gave me a mix of c10, c11, c12, and c13 for the cat eye look I wanted.
I am thoroughly pleased. In addition to the fantastic prices the place is clean, neat and pretty, and the staff aim to please. I highly recommend and ended up purchasing two groupons so my daughters can get their first taste of this addictive beauty treat. Why not? The price is low enough that they will be able to maintain the look.

Really wanted to like this place but I just feel like everything went wrong.
First they charge extra for thicker extensions ($ 10)
It took 2 hours to complete
The length I got was noticeably longer than what I wanted…
Every single lashes fell off after 10 days
Meh.

I’ve been to a few places in the city but this has been the best experience by far. I bought a groupon for 70 lashes back in February before my vacation. The technician actually ended up applying more lashes (free of charge) since she told me I had a lot of lashes naturally and should get at least 90 next time. The entire process took about an hour and I was irritation and sting free. The lashes lasted for about 3 weeks, even with me being in the water very frequently on vacation. I will be back to do my birthday lashes later this month.

These lashes have stayed on over 2 weeks, and usually they fall out by the first week for me. The ladies here are super accommodating, and always set me up with the greatest value.

I scheduled an appointment for 12pm on a Tuesday for my eyelashes. I did some shopping and arrived at the lash place at around 11:30am. I checked in and sat down to read some magazines, and 10 minutes later, the lady asked if I wanted to go do something to go ahead, because she was running late and won’t be able to see me until at least 12:20pm. I politely said ok, left and came back at 12:15pm, which seemed right on time, because she was just finishing up the client that was previously there. I sat down and now I was being asked to wait until she did another client who decided to walk in very late for her appointment. I told her that if the client got there late, she should have to wait for me to finish, since I was there on time for mine. I decided to leave, being that I couldn’t wait another hour and a half. They were very unproffessional, and very inconsiderate of my time. This was a wasted day off. The lady there before me had red eyes and complained of burning, she was given a hand fan to relieve it. So maybe it was a blessing in disquise.

I bought a groupon for eyelash extensions. The first tech screwed them up somehow which led to a lot of stinging in the application. Another tech had to come over and fix them. I did not see what happened the first time them nor do I know if there is permanent damage to my lashes but the second the tech seemed to strip and pull my lashes out and apply another round of extensions. It took about 2 hours for two techs to apply 55 lashes. There is noticeable irritation in the outer corner of my right eye and I have been applying oil in an attempt to break down the adhesive. I’m hoping that I can resolve this on my own without a major infection in my eyelid or damage to my natural lashes.
All in all, the lashes look good but I’ve had better.

Absolutely Great work! I am very satisfied for the detailed work and amount of lashes. Eye lashes stay long and beautiful. Staffs are very kind and shop was very clean. I will definitely go back for 2 week followup. I am very happy with the compliments I have from my coworkers. Thanks Secret eye lash!