Steve Madden

Customer service is nearly non existent at this location. I’ve been to this particular store several times over the past years. Service had always been okay. During my last visit this past weekend, I asked an associate for assistance. He proceeded to ask another associate walking by if he can help me, he states «no I have 4 customers.» The associate then asks another associate who is clearly standing there doing nothing and she says «nah» and I decided to leave after that. I won’t ever shop at this location again. Head over to the 34^th St or Lexington ave. location instead.

Terrible experience. First off, this store did not have the shoe I wanted to purchase on the sales floor; so I asked a sales person if they had that style/​shoe in stock. They had the style in stock and brought it to me. My friend got one of their 40% scratch off promotional cards, which she had at home, so I decided to place the shoe on hold and pick up the promotional card to purchase it. The sales person assisting me told me that their scratch off deal would end today and I would need to come back today for the deal to apply. That being said, I got the promo card, went back to Steve Madden and went to pay for the shoes. During check out, the first thing the cashier said to me was, «you do you know this shoe is not part of this sales, right? If there is a red dot under the shoe, they are not part of the sales» I was in shocked. 1) The shoe was not one the sales floor, how was I suppose to know that this was excluded? 2) when coming into the store, no one explained that there was an exclusion for the sale 3) the sales person assisting me did not mention anything about the styles excluded.
Thanks for wasting my time.

Customer service here suckedddddd… No one asked us if we needed help… Completely ignored us!!! I was standing there with a shoe in my hand…(remind you) the store was damn near empty smh

My amazing purchase with the 75% deal. «Made me very happy!»
Super friendly sales assistant, the manager in the Soho store Is a little serious.
Great shoes, boots, heels!
Steve Madden is bang on trend and offers a good variety from casual and comfortable to urban and sexy.
I always peek into an Steve Madden store when I pass it! And always would recommend to everyone!!!

I went yesterday and they were about to close. Everyone was nice and available to help. I loved the shoes and the salesclerk… period. :D

The shoes were nice to look at. They fit right. The sales person was pretty quick on his feet. The sale price was right.
However, after 5 wears they fell apart. The eyelet came out and the shoe string tore through the soft leather.
I’m not going to be back in NYC for another three months and didn’t save the receipt so buyer beware.

Good selection of cool shoes at reasonable prices downtown. The men’s selection is a bit small but has good choices and the sales are typically pretty good. The staff is fairly slow and not super helpful though which is odd considering they work on commission. Cool duds from one of my favorite designers.

This is the most recently renovated of two Steve Madden stores on the Broadway strip in SOHO and it’s the one I favor the most. It’s shiny and fabulous and all of the heels, sandals and boots inside are simply gorgeous. Flavors and colors to dazzle you and the sales clerks are eye candy too. I always leave Steve Madden feeling like my net worth is much larger than it actually is because I’m able to purchase the sexiest, highest heels and matching handbags for very low prices. It’s always packed and busy because Steve Madden is THAT shoe boutique. There are always specials going on and coupons available so get to this newest Steve Madden store on Broadway and shop.

We walked in to window shop (SM shoes HURT) but i found a pair of sexy platform sandals and decided to try them on. The lady up front was really helpful and checked on us to see how the fitting was. She let the guy helping us know to bring a diff size while he was in the back. They were extremely busy but they still gave us attention. I ended up buying the shoes because they were FIYAH and comfy and the impressive customer service didnt hurt.

I had such a great experience here the other day –the sales guy was really helpful in getting me the correct size and even when I put him on the spot and asked him if he thought the shoes I was trying on would look good with skinny jeans! Bless his heart –he said no. Gotta love the honesty. And I probably sent him back a half a dozen times for the same dang shoe in a different size! The staff were all very helpful and patient. And the displays were very prominent, without being cluttered.
There were times when I bumped into a few of the displays in the front of the store –they were a little bit in the way, especially on a busy day! Other than that, such a pleasant experience. Can’t wait to come again!

I spent a day shoe shopping, and the guys at the Steve Madden store were more friendly and helpful than the other places I shopped. I didn’t get up getting a pair of shoes, but I was very tempted.

I like Steve Madden shoes. It’s hit and miss but it’s a staple shoe store. Nothing super extraordinary but there you go.
The Soho store is a bit oddly shaped… a bit narrow but the merchandise remains the same.

Tiny little store in the main strip of SoHo. I was surprised it seemed crowded but I was out the door in less than 2 minutes after a quick browse because I got bored. At this store, 90% of the shoes that were being sold are for women while like one small spot all the way in the back are for men.

Shoes, shoes and more shoes. If you are looking for a cute pair of shoes to go with a trendy outfit then this is the place for you. This store has a large selection of the latest styles. While all of the shoes look cute they are not all very comfortable. I’d say most are «going out» shoes rather then «wear to work» shoes.
The store itself typically has loud music with young staff ready to help you find the perfect pair. If they don’t have your size they will call around to see if any of the other stores in the area have them and they will ship them to your house.
On my last trip there I managed to snag two pairs of sandals for under $ 100. One of the pairs was 20% off so that defiantly helped, but I thought that was a great deal overall since their shoes last forever!
The price is reasonable and they often have items on sale for those that are shopping on a budget.

I normally love Steve Madden but felt this store was cramped and it didn’t help that I went on a day where it was packed. This review is only for the store itself and not the shoes. I love the shoes and have nothing bad to say about it. Just that this store had too much happening at one time and took a long time for the sales associate to bring me the shoes. But I didn’t walk out empty handed, I ended up buying something and was happy with my purchase.

So this store is laid out atrociously, on top of being in the middle of foreign touristoville where you can barely move an inch without being smashed by lost tourists gawking at the buildings/​people/​sidewalks, the cashier section is right when you walk in, providing a narrow entry to the store where you have to get past those in line. This however is not what prompted my review.
I’d been on a hunt for flat black boots, and despite the Steven by my house in the village having adorable boots on sale, they were heeled and i knew that i must control myself. so I purchased flat boots online. the boot was much too narrow, so my normal size didnt fit. I called the soho store to see if they had a 7 in stock in the boot and if i could make exchanges. Thought it went ok until today, when I for one of the first times ever, checked my bank statement (as i cannot usually bear to see how rapidly i spend money).
Rather than exchanging the boots, the incompetent children at Steve Madden had charged me another $ 217, so I paid for the boots twice. Now isnt that nice, had i not been going through my bill with a fine toothed comb to examine another prior and unresolved issue, i never would have known. I got to spend the next 45 minutes on the phone answering security questions with bank of america only to be told that the claims department was closed.
Thanks steve madden, for charging me twice for a pair of shoes that cut my heels every time i walk in them (but being as theyre shoes, i didnt attempt to return them after wearing them enough to see that its clear the torturous nature of the shoe will not go away with «breaking in»), and for wasting what will be hours of my weekend attempting to resolve your double charge.
Incompetent F*#@s.

I did not mean to go in here and buy shoes… but i’m a sucker for nice staff, cool looking shoes, and a good price.
It wasn’t busy when i was here and the women helping us were pretty insightful.

I walked by here and saw the sign on the window and my eyes nearly popped out of my head: buy one get one 90% off. I ran in like a little kid in a candy store and started trying everything on and accumulating a pile of «yeses,» «nos,» and «maybes» on the floor. The «nos» were picked up swiftly and taken back to the stock room. The staff was on top of their stuff: one employee to each customer. My man worked his butt off and got me everything I asked for. Unfortunately, due to the sale, their size selection was very limited but I ended up strolling out with a pair of flats and a dope pair of wedges for $ 86, oh and some NYC packaged condoms. Success.

Steve Maddens are the best! I just don’t like how hard the shoes can be sometimes. I got a super-​good deal on these sandals on sale for $ 19.99 from $ 6x.xx. The sales people were really helpful and I love the overall look of this store — very urban yet chic and I love the «upper» level deck.

Mon magasin de chaussures préféré à New-​York ! Un choix varié et plutôt tendance. Vous allez trouver toutes les dernières chaussures du moment! Précurseur de la mode, Steve madden a tout ce que vous cherchez, malgré les prix assez élevés vous né ressortirez pas sans une paire de chaussures dont vous avez eu le coup de foudre !! Les vendeurs sont très sympa, disponibles et surtout dynamiques!

I’m writing this review because «Candy» the sales gal was super helpful and deserves «Kudos». I actually bought some kick-​ass boots across the street at «Steven» by Steve Madden, but while I was shopping my daughter calls from Cali to tell me she found the boots she just «has to have». And they are called «Jaxxon» and they are at Steve Madden… argh we were just there I tell her… kids!
So when walking back that way on the other side of the street we pop into the Steve Madden store and I start looking to see if I can see them, can’t find them of course…
So «Candy» walks by and I ask if she can help me, She gets on the computer and searches and tells me not everything is online or has a picture but after much searching finds the name and sku no.
And «NO» nobody has them in NYC, and I tell her «well I’m actually from California». She says” I can check there for you if you want”?
Me: «Yes I want»
Oh here there are two pair in her size in Emeryville, oh wait 1 pair in Pleasanton, is that close to you”?
Me: «Uh yeah»!!!
Candy «here is there phone number so you can call them and they can hold them or you can pay over the phone and they’ll ship them»
WoW sweet…
She was super helpful and didn’t mind taking the extra time to help me even though it wouldn’t make a sale in her store… now that’s customer service. Thanx Candy for taking the time and going the extra mile. I come to NYC a couple times a year and I’ll definitely stop back in.