Stuart Weitzman

I ordered express shipping and that took 7 – 9 days. It was only suppose to take 3 days. Don’t get the upgrade shipping, it’s not worth the hassle.

I am a devoted customer to Stuart Weitzman shoes and have been very satisfied with their products for the most part. I currently have eight pairs of shoes that have lasted the test of time for style and wear. Truly amazing for durability. The issue is customer service. Appalling. I order my shoes online directly on the Stuart Weitzman website and bought a pair on sale which has a «no return» policy. I wear a narrow width and these shoes I ordered obviously have a design flaw as they are so wide that I’m sure they are wider than a medium. I have put in two full insoles and a toe insert and I’m still walking out of them. I called customer service and they would do nothing. I’m shocked with this response especially for dedicated customers and a premium product. I will not freely buy SW shoes like I have in the past. Buyer beware!

For years, have worn Stuart Weitzman shoes and loved them… always stylish, always a perfect fit! Recently purchased a pair of sandals on-​sale ($ 195) online from SW web– site; ordered the size that I always wear in a SW-​brand shoe (size 8-​narrow). The web-​site indicated that ‘sale items’ are final.
The shoes received are labeled 8-​narrow; however, they are more like a 9−½-medium!!! Therein is the problem. The shoes are much, much longer and wider than an 8-​narrow. The web site offered no indication that the shoes ‘ran’ extremely large. Had such information been provided, I would never have ordered. I cannot wear the shoes, a loss of $ 195. Stuart Weitzman’s Customer Service is adamant… un-​yielding, no recourse. This is my first negative experience with anything labeled Stuart Weitzman.

This is my go to store. I love the salesperson Elena. She is so helpful and contacts me via email just enough to let me know about trunk shows and new products in my size (12). 5 stars for her!
Why 2 stars? The salesperson Richard Beckerman. I’ve never met a more stuck up, rude and unhelpful person in my life. He automatically made me feel inferior and like I couldn’t afford any of the shoes, meanwhile I’ve been a customer there for years because they carry my size.
Elena was off that day and I will never go back unless she or Ammon are working. He is also super helpful and kind. Steer clear of Richard! He will ruin your day!

stuart weitzman is making money out of innocent animals and he claims to care about animal welfare, wow that is such an oxymoron. really, don’t waste your money ladies on his shoes, please use your conscience and not buy from him or other designers like him using leather. thank u for listening! mr. weitzman how do you sleep at night doing what u do every day?

I cannot even count how many times I get stopped on the street about my boots. The leather is high quality, and the manager was so attentive to me that I will continue to be a customer for years!

All I have to say about this store is beware of the shoe seller, Richard Beckerman. He works there regularly and I have to say is that this guy is ONLY reason why I wouldn’t shop at this particular store again. I heard a lot about the ⁵⁰⁄₅₀ boots from SW ($ 600) and I went into the store hoping I can purchase a pair. I wasn’t particularly dressed up that day and I have to say that the store is very snobbish. I live in the area of Columbus Circle and shop there frequently. No one came to really help me when I was looking at the boots. Out of nowhere from the back of me, he said «those aren’t for sale». There was a sale happening at the store, however the sales section was in the front of the store, and I was at the back. I thought it was extremely rude for a sales clerk to greet a customer in an attitude like they wouldn’t be able to afford the shoes.
Holding in my anger, I responded «I’m not here to buy boots on SALE». I guess he was slightly taken back. When I asked to see the boots, he helped me rather reluctantly and tried to make jokes with me after the comment, seeing that I was displeased.
No matter what, I was an easy sell. I was going to purchase the boot regardless of the service, but this was the ultimate snobbery I’ve ever encountered. I tweeted SW account and he did email me a less than sincere apology regarding his bad service. I don’t really think he remembered what he did wrong. I replied back to him on what he said, and obviously — he never wrote back.
The issue is resolved. I will never buy anything from this particular store because he is always in there, as I pass by the store at least 2x a week. If you want SW, purchase from Zappos or another location in NY. All I think is, if you are buying a pair of very expensive boots that cost $ 600, I expect the service to be top notch. When I purchase Louboutins at Saks, the salesperson is almost over groveling at your feet and meeting your EVERY need. Not that I ever ever expect someone to be that way. I think the service is extremely poor.
Not to be a snob in return, but in the end, shoe salesman makes a living on commission, equivalent to a cashier. what gives THEM the right to have such a snobby attitude towards customers that are more well off than them?

In Nov. 2011, I purchased a pair of boots from Stuart Weitzman, for $ 700 (full retail) at their Columbus Circle store. Within 6 weeks the leather «skin» started peeling off the toes of BOTH boots. When I went back to the store I was told by the store manager (Peter Custave) that (1) I had damaged the shoes, (2) there wasn’t any possibility that they had a problem with the leather on my boots, and (3) there was nothing they could (or would) do for me. He went on to say, that about the only thing that is covered is if the heal were to fall off… otherwise «bad luck». I have had similar boots, some of which I am still wearing after 6 years and they look better than these boots do after 6 weeks (which amounts to about 14 days of use, since I don’t wear them every day). Unfortunately, they have left me no choice but to take them to small claims court. Bottom line, their customer service is non-​existent and they certainly don’t appear to stand behind their shoes. I would never buy another pair of Stuart Weitzman shoes (except or unless I could purchase them from at a quality retailer like Nordstrom’s, where they stand behind their merchandise and care about customer satisfaction).
Postscript: I subsequently received a phone call from the regional manager who interceded on our behalf, stepped up to the plate, took responsibility for the problem (or at least recognized that the customer was not satisfied) and agreed to take the boots back and to refund our money. I think this says a lot about the integrity of the company and have re-​evaluated both my rating and opinion accordingly.

Shoes are meant for longevity with comes with high quality to endure life’s daily deal, which Stuart Weitzman defines quality and the most fashion forward way.
This boutique sits in the Shops of Columbus Circle. The selection is very limited despite of attentive and courteous customer service. Why is a pair of comfortable flats not attainable?

I just bought a new pair and they are the perfect black pumps.
I don’t know about the other girls but I find them very comfortable, I wear them to work and can last all day.

The Stuart Weitzman in Columbus Circle always seems to be having some kind of «sale,» but none of their shoes are even close to being on sale; I mean, since when is $ 100+ considered a sale? I know Stuart Weitzman is supposedly a good brand, but I don’t wear the Stuart Weitzman shoes I own anymore because they’re SO uncomfortable, no matter how I stretch them.
A lot of older women like the store, but I’m guessing they don’t walk a lot in their heels because if they did, they probably wouldn’t be shopping at Stuart Weitzman.

I love the shoes… love love love the shoes. I am a shoe queen… I currently have about 70 pairs, only because I finally parted with 11 pairs that just needed to go. But you can’t afford a shoe collection like mine based on stores like these!!! Besides, you can find a lot of the same shoes for much much less at Century 21, Daffy’s, Loehmann’s etc.

Yes, when I get marry, I’m going to buy my shoes here. They’re cool and stylish. They have sales… but the mark-​down still doesn’t make it affordable.