The UPS Store

They were more focused on me closing the door behind me instead of giving me my package. Rude and extremely unprofessional.

Came in twice — once for pickup and once to notarize a document. The woman who serviced me both time (in her 50s, I’d say) was a bit snippy and rude. Other than that, they get the job done so I can deal.

Horrible customer service. Ridiculous price. Since its the nearest one, so i sometime get tempted to go there… And i swear to God that every time i go there, i promise myself not to step into this shop again.
During my last experience, i had to drop off a USPS envelope… lady on the counter mentioned that its not fully packed and off course i was the one who did not come with a box for that. I chose to purchase a small box dimensions of 6×4×1 inch at max. It was almost same size as what USPS flat rate small box is… she charged me 2.8 dollars for that. I said its ok. Then the bill was made for 5.5 dollars… and i asked why… she said… do you have a tape to put on this box in order to fix the label on it… i mean putting a piece of tape no more than 6 inch long costs 3 dollars??? are you kidding me… She said ok fine then go and buy your own tape… i was in a rush and ended up paying 5.5 dollars… 2.8 for box and 2.7 for the precious tape they put on to seal it… This time i told myself… i will prefer bearing a loss of 100 dollars rather than even entering this store… on top of everything… staff got such a bad attitude… its hard to explain in nice words… thats how bad this store is!!!

The meanest most unprofessional store I’ve ever been in of any type. The manager is not only rude but makes it seem like she is doing you a favor. Do yourself a favor and go to the staples down the block for any ups shipping needs.

Well, the consistently terrible reviews are pretty accurate.
I stopped in last week and asked if they received packages, even though I didn’t have a mailbox with them. The woman behind the counter assured me that they did, and just charged by weight.
What she neglected to mention is that they wouldn’t receive packages from FedEx. I found this out today when I went to track a package and saw that my recent order had been refused by the UPS store, and returned to the sender. As luck would have it, it was a 35lb package, and I’ll apparently be paying to ship it twice. No more UPS for me.

This UPS store should be avoided if possible! The customer service is horrible and the prices are ridiculous!

I can’t stand the female manager at this store. I’m sure her name is Jennifer after reading the other reviews. She gets paid to do nothing all day. She’s very unhelpful and sarcastic. She’s always making a sarcastic comment and she does charge too much. I was trying to print something for a job and she couldn’t even help me do it. She still charged me for using the computer but it was a waste of my time because I didn’t get what I needed done because she doesn’t understand how to do her job. She couldn’t even help me. I don’t understand how she can be a manager it’s hilarious. What sucks is that she’s there all day and does nothing!!! She pretends to work but I know she’s not doing anything. She has terrible customer service skills. She has a nasty sarcastic attitude. She’s a #$%@^. Maybe she’s angry that she’s old and still works at UPS but that’s not my fault. Don’t take your anger out on the customers.

Jennifer strikes again.
I have to agree with most of the other reviews here. Jennifer is the reason to never go to this place. She was unwilling to answer my questions and was quoting me a shipping price of over $ 150 dollars. Once I dug by asking her as many questions as I could, simply to inform myself, I ended up paying $ 70.
She is unhelpful, rude and mean. She thinks the customer is the enemy.
The up side is that KEVIN was the fellow who helped me out once Jen was done with me. He did his job well and is attempting to make up for his bosses lack of customer service skills.
Speak to Kevin if you MUST go there. He could help you out.

Not sure why everyone is really giving this place a bad rap. It seems like people need to look at the price list before they commit to buying something! Ever since I heard that the UPS is now accepting USPS shipments, this is my favorite place to do my shipping. Jennifer is really sweet in my opinion and has been very helpful (so long as I leave my bicycle outside!)
I give this place 5 stars because it is always open on-​time, there is rarely a line, and the staff is there to help out and will give you all the info you need in order to make a decision.

Jennifer strikes again.
I didn’t run into said lovely employee, but she still managed to influence my visit. I came to the store to use their notary service– I called beforehand to double check and they said the notary would be back at 3:00 (I believe this was Jennifer). At 3:25 when I arrived, the young man in the store said she was supposed to have been back, but wasn’t answering his texts. I waited ten minutes, and then was informed that she had texted to say she wasn’t coming.
In the meantime, I paid $ 2.18 to scan and email myself… ONE PAGE. Just one. I’m giving two stars though because the two guys working were actually very nice and very apologetic about the notary not coming in, and were happy to help me out by explaining other notaries in the area.
If you need to scan or make copies (or ship for that matter), there is a Fedex location on West 125^th just a few blocks over from the 125^th metro station (slow service at the desk it seems, but there is one computer station with a scanner that works great if no one’s sitting there when you arrive) and there’s also a copy and print center in the big Staples/Marshall’s complex on 125^th (I think 125^th and Adam Clayton Powell). From what the guys told me, all the banks in the area have notary services (TD Bank, Banco Popular, BOA, Capital One, Chase all have locations on West 125^th– I went to BOA and they did indeed have a notary).

I hate this place so much that I literally created a Unilocal account just to warn others of its horrors. My grief here was relatively simple but spoke volumes about how terrible these people would be to depend on if you actually needed help. I ordered a defective product from Amazon that I had to return. I go in and the lone person working, a bizarrely hostile yet well-​groomed woman named Jennifer, literally refused to speak to me. Despite saying «hi» to her multiple times followed by «Can you help me?», I swear to God I had to ask her, «Where do I put this box?» before she swiveled her finger toward a scale, still without uttering a word.
She jumped to insults right away. My box was 45ish pounds, which isn’t super heavy, but does make you tired after carrying it for several blocks. Jennifer was quick to pounce after I wiped some sweat off my forehead. «It’s not THAT heavy.» Jennifer, please. Then she insisted the bar code on the return slip I had printed off of the Amazon website wasn’t bold enough. She said, «You’re going to have to take this little box back and print this again.» I stood firm, stating that that was the best I had and it wasn’t going to get any better. She said, «I can tell you that you’re going to have some problems if you send this with UPS.» I said, «I’m beginning to see that already.»
Jennifer manually typed in the barcode number while heavily sighing, charged me $ 2.17 for the tape she would have to administer to affix said shipping label on the box (obviously robbing me but at this point what are my options), and then just left. I asked her if we were done and she literally shoo’ed me away with her hands while rolling her eyes.
In sum: I think Jennifer is the nicest person I have ever met working at a UPS store. Actually, no, I kid, because a UPS driver dropped something off at my apartment building the other day, and it wasn’t even for me but he was still just a nice human being with a smile and manners. Based on that experience alone, I would heavily advise arranging a UPS pick-​up time at your apartment if you have to return something to Amazon, even if it might mean you have to wait indoors for a bit. Avoid the UPS Jennifers of the world at all costs. Don’t give Jennifer the satisfaction of making you grumpy for the 5-​minute interval after you encounter her. Don’t give Jennifer the satisfaction.