FedEx Office Print & Ship Center

Used this store this morning. Computers were up and running, had my document printed in a minute. Employee behind the counter seemed nice to the other patrons. Wasn’t messy like some other locations. Would recommend for a basic printing job!

I wouldn’t even give this place a half of star. Worst service, none of the machines work, the only one person working was understanding/​nice but needs help in store and/​or management training. The store was full of all extremely unhappy and unsatisfied customers. I will never come back to this fedex!

went there today and it’s just awful. broken machines. under staffed. Always crowded. Photos came out terrible. walk east on 125^th one block and go to the staples center

Courteous and helpful staff, even reassured me that telecopier was processing; self-​printing off USB worked perfectly; supplies of pen and paper clip at finger tips; clean, efficient, and just right for what I needed.

This store is managed very well. Had a super positive experience as I needed some business cards printed last minute for a conference the next day. I ordered from staples but of course their whole system was down :-/​. I called in and spoke with Maurice who answered all of my questions and said he would be more than happy to help when I come in. He was not rushing me off the phone at all and that is rare for a lot of businesses. I came in and he acknowledged me cheerfully and asked how he could help. Showed me everything I needed to do and was able to print the cards for me right there. Another employee Jonathan cut my cards carefully and showed me the finished product. I really appreciated the experience and definitely will be back for all my prints I do for my events.

I was very frustrated when I simply called to check on the confirmation of a very important package and staff member, Tyrese, wouldn’t even check to see if it had safely arrived. Not a big task and he wouldn’t even do it. I found it very rude and really bad customer service. It’s not like I was asking for some HUGE thing, just simple confirmation of a package.

Absolutely terrible. Understaffed. Nobody knows what is going on. FedEx has fallen so far from what used to be great customer service. Can’t believe this place is so bad.

Easy quick and simple

I had an unpleasant experience at the 125^th Street location today while picking up a package. The customer service representative (rep) was very rude and unprofessional to me. After scanning my door tag/​tracking number, the rep refused to go to the back to check for my package even though the scan said it was delivered and available for pick up at that location. The rep said I had to call the 1−800-GO-FEDEX number. I called while at the location, and after having to wait on hold, the phone rep indeed confirmed that the package was at the location, finally forcing the rep to go to the back room and retrieve my package, which he should’ve done in the first place. Furthermore, the rep was talking down to me in a belittling voice, acting as if I didn’t understand English, which I was incredibly offended by. Overall, a lot of time was wasted on my end for a simple, standard pick up and there was an extreme lack of professionalism by the FedEx employee.

I thought the Post Office was bad, but Fedex just took the award for worst carrier. FedEx tried to deliver a package for me on Friday morning at my home and I immediately went to their website to change the delivery for this 125^th location so I can pick it up myself. Well, four days letter the package is still not ready, I’m not sure why, as I am not requesting for the package to move across state line. When i tried the «chat» option on the website, it was asinine. The person on the other side had no idea what I was typing, I had to request a second person. Then I called the 800 number and they gave me three different stories (by the same person). I finally called the actual 125^th st location and before I can finish my question, the person cut me off and told me to call the 800 number. After I told him that the 800 number rep gave me their number, he then said «oh well, my systems are down, so is not like I can check for you anyways». Never will I use Fedex as a carrier as they clearly seem to have problems with delivery and customer service is non existing. Tomorrow is day 5, and I am no closer in knowing when I will be able to pick up my item.

I give zero stars. The vibe in there is terrible thanks to Cheryl. Ask one simple question and get an icy stare for free. If possible avoid this place like the plague. It will ruin your day. Unfriendly, unhelpful, quite frankly… Quite ghetto. Lol
Post office just 2 blocks west was useful. Lines moved
. Though not too friendly, tellers were efficient. Saved some $ too.

I had a very positive experience here. They addressed my needs with no issues at all, and Mitchel was friendly and diligent.

If you ever need something printed, for the office or school or whatever, go here and ask for Arielle. She’s incredibly kind, helpful, and fast. She called me when my order was finished, because it was done way ahead of schedule.
Awesome service. Happy with the product.

I came in with a printing job on a Sunday afternoon and found a busy store and only one person working. Rufus, the lone store manager, handled it like a multi-​tasking pro! 4 stars is the average: 3 for the store for not putting enough people on the Sunday shift, and 5 stars for Rufus.

Brought important document to print and mail. Well the printing went well, but then I gave the package to be delivered within manhattan via ground. The clerk said it would arrive the next business day. I then checked the next day, and the thing wasn’t even in transit. They obviously forgot to turn it in when the driver picked up the packages, even though I turned it in ONE HOUR before pickup time. I then called to confront them (the 800 number which probably rings somewhere in India). They claimed the package was out for delivery, even though it was after 6PM and the item was being sent to a business. So now it’s a day late and SITTING IN BROOKLYN, even though it’s supposed to go Manhattan to Manhattan. I gave them one star, because there’s no option for ZERO stars. I hate Fedex and next time will go with my gut feeling and send via Priority Mail via USPS. It’s cheaper, and I’ve never had an issue. Goodbye FedEx.

I’m giving this place three star not because I think they deserve it; I’m giving to them because is one of those FedEx Office that have machines that actually work. I have visited many in the city and they don’t work, bad customer service, very overpriced, etc… so I think I’m being generous, but really this people need to star rethinking their business.