US Post Office

Like every public service agency in Harem, this one is ran down, disorganized, filthy, under staffed, and to say it’s the worst post office ever is an understatement. Side note, I’ve used Murray Hill station before for years and it was great, always staffed, kiosks self serve, etc. This place is a pure s**t hole from the far depths of hell. I know people of color and minorities don’t matter to companies much anymore but seriously just close this post office and use it for distribution center for carriers and make everyone go to 125^th St. if you cannot properly maintain this location or manage it properly.
The employees here are so worthless they should be ashamed of themselves. And more shame on the USPS for putting the likely once good employees in such a terrible work environment they end up acting like they do here. If their chair doesn’t swivel enough for their lazy fat asses to do a job, then it’s not getting done.
I’ve never seen a group of such incompetent clowns trying to get a job done, and still fail in every way to get the job done. This is worse than any DMV, IRS office, Courthouse, traffic ticket line, etc.
Time after time after time, year after year, every single visit this place is worse. I’ve instructed every person I know to use UPS/​Fed-​Ex etc.
See my reviews, all 5 stars, I never bash businesses but this is that one exception.

This post office looks like someplace in a 3 rd world country. Dingy and unwelcoming. The staff is not much better. There seems to be little customer friendly/.service attitude with them. They appear totally detached and aloof from even the simplest niceties. I hate to say that the post office on west 125 Th street is much better– they lost my mail for a month. It is better staffed though. Doesn’t anyone from the Post Office check in with this place? Guess not.

Abandon hope. Easily the worst post office I’ve ever visited. If I move to a new building in the same area, it will be worth spending hundreds of dollars more per month for a doorman building to avoid ever setting foot in this hellhole again.
Visit # 1 to pick up a missed package for my fiancée: They had three people on duty behind the plexiglass partition, which is obviously there to keep people from reaching across the desk to get at them. Despite there being no signs or instructions on where to pick up packages, I found the right line based on the missed package notices clutched in the hands of one grim line of customers. I stood there for 25 minutes and the line did not budge. One worker took the slip of the first person in line, and just did not come back. So I left.
Visit # 2 to pick up same missed package: Two people on duty this time, and after some confusion, I realized there was no designated package pickup line this day. Many other customers seemed perplexed as well upon entering. The very long line moved very slowly. I gave the workers behind the plexiglass the benefit of the doubt, and I did not engage in the complaints or berating that the other customers started. It became clear, though, that they do not even have a supervisor on duty at this location. You have to contact a different post office to get to these people’s supervisor. What is a supervisor going to do from 10 – 15 blocks away???
Anyway, I finally get to the window, and I cheerily hand over my missed package slip and my NY driver’s license. Remember, this is a package for my fiancée, but we live together and the address on my ID matches the slip. The woman behind the glass said, «This isn’t you. Who is _​_​_​_​_​_​_​_​_​?» I tell her who it is, and she tells me that I need her ID in order to pick up the package. This is in spite of what it says on the back of everyone’s missed package card, that with proper ID you can have your package picked up by «your agent.» I pointed that out to her, and she told me again that I needed my fiancée’s ID. I pointed out that we lived at the same address. She didn’t care. Frustrated, I asked her, «So you’re saying that I need to take her ID away from her for a day in order to come here and pick up her package?» She said yes, I said, «Bullshit,» and left in a huff but not before she called «Have a nice day» after me. Again, this is why they have the plexiglass.
I could round up three equally unsatisfied customers from the line I waited in, and I guarantee we could run that place so much better than the booger-​eating morons who work there now. But nothing will change at this post office, because in order to fix it you’d have to shut the place down for a month and fire or reassign everyone working there. My advice would be to use UPS and FedEx whenever you can, or maybe talk to your mail carrier (who are usually very nice, competent people) to make sure you never get one of the dreaded missed package slips again.

Minus ten stars, only one person behind the counter the place is packed I’m sweating like a slave and I can’t get any service and nobody but me is saying anything, but I bet if this was the train station there’d be a couple of complaints against the clerk

I am very disappointed with the way i have been receiving my cards. For a few years now, whenever i receive a «Mother’s Day card, Birthday, etc, my mail has been opened on the side or the bottom of the envelope. Somebody is shady in the post office, probably looking for money in the cards. This happens even when i send a card to somebody, i am told that the card is opened.

The single worst post office I have ever been to. Understaffed, uncaring staff, disorganized. My advice, unless you have to, avoid this place like the plague.
R
Came here again today. Even worse than before. I will avoid this place like the plague. Poor service… Zero customer service… They just don’t care.
R

Sure the employees are nice but how many? Two??? They have 2 agents (3 if you are lucky) — and 6 windows (pickups window would be closed and you have to take the main line). Lines often overflow out of the post office (see pictures). I don’t have anything against the employees but the management is abysmal. Avoid if possible.

The worst post office in the entire state.
Understaffed, rude and incompetent. I haven’t seen «Ronnie» for a while, which is a good thing because he’s just the rudest human being I have ever met in my life. He gets angry at EVERY SINGLE customer. Young, old, black, white, you name it and he gets pissed off at them.
There is always someone yelling because their mail delivery got messed up and my satellite office, which is nearby is constantly getting other people’s mail but not getting our own.
To top it off, they just moved to a new, SMALLER facility.
This place sucks.

Hands down, the worst thing to happen to the US Postal Service! I’m certain this place is why there is a universal decline in post offices worldwide. So many angry workers. As I type this I am outside with 20 people waiting for it to open 5 min ago. You are served on there schedule and there schedule alone, you must wait until the person to give you your packages is off lunch to get them. I haven’t gotten a slip to pick up a package in months. I will begin just having things delivered to my office so that I get them. This place is just awful. I have no stars to give this, can I give negative stars?

The worst post office ever! Long lines and disrespectful staff! What a waste of time!!!

Just say no to this PO and walk up to 125^th instead.
The workers here hate their lives and will insist on finishing their conversations about hair before thinking about helping you.
: (
Queues are always long.
No APC.
No large package drop door.
Attendants at package services window are ghosts. Boo!

Go to any other post office in the world before you come here. The government should shutter this location. Pokey, old, no machines. The staff is friendly (ish) but I think they are competing to see who moves the slowest. I feel like there are scientist observing us from behind glass, taking notes

If I could give negative stars, I would. Going to this post office is like descending the rings of hell. There was one woman doing everything, averaging 20 minutes per customer. You can’t ask a question of anyone. After 45 minutes in a line of 3 people, I found out I had to go to another location for my mail. Government cut backs seem to disproportionately impact certain neighborhoods and the under staffing of this location makes that abundantly clear. Everyone in the neighborhood should complain so our voices are heard!

Worst customer service ever. Waiting for 45 minutes in line was the best part of this experience. The overt rudeness and theatrical antics of the postal worker were unrivaled. I have never before seen such a perfect combination of ineptitude and hostility. I was literally shaking when I left. I cannot believe, after reading all of the other reviews, that they are able to get away with treating people like this. I am taking my business to UPS.

Literally the most infuriating USPS of all time. Most incompetent delivery person works here, someone who cannot seem to be able to do the most basic job of putting mail in the mailbox, or putting it in the correct mailbox. Literally has lost five packages of mine in a month. FIVE. How does the delivery person for this route still have a JOB?!

One star because i have no choice but if i can leave none i would. One day i went with my mother to mail some letters. Asked one clerk a question, attitude galore. I needed a pen but there was none to be found. One clerk sent me to the other window to check for one. I told her there was none, she refused to lend me one. Finally after looking around for one she lends me one with a huge attitude. Service needs to improve big time here.

Outdated post office, no machines so the line is always long. If you were equidistant from this post office and the manhattanville (125 st) office, I would go to the manhattanville one no question. They are a bigger outpost, and have more services. The line is equally long there though if you do need to talk to a human being. Among post offices — and they’re all crappy — this one is pretty specially crappy.

Compared to another locations this location is Horrible! Customer service does not exist, time when they open is whenever they want (once I was waiting until 9:30 am instead of 9:00 am). And if you are expecting delivery in your apartment anything bigger than 1 pound package, you will be lucky if you will receive the notes that they miss you because nobody was at home (and it’s not true!), someone was sitting & waiting (and it’s happened with me today and not for first time!). Or last week I received a package which wasn’t addressed to me, but it was in my mailbox. The package was for my neighbor who lives in a next building, and I brought it to them. And I only can imaging how many items were lost in the mail because of this post office. Why are they even open? They don’t care about customers at all and it’s very unfortunately.

This post office is the worst and it seems this way no matter what time you go. The women at the counter are also rude and it seems like thy hate their job. Thankfully I only have to come here on occasion when I need to mail something for work.
The management and service is poor. God forbid you ask a simple question because you don’t work here and the women behind the counter mumble under their breath etc.

This is the slowest post office I’ve ever experienced. Harlem is low key, but these guys are in an alternate molasses universe.
Just go somewhere else.