The Westin New York at Times Square

Although the hotel prices around New Years can get crazy in NYC when you book with points it’s pretty much the same so we decided to make a last minute trip to time square to enjoy the atmosphere of the time square ball drop.
The hotel was crazy busy and due to our flight arriving very early in the morning we had no choice but to kill some time at the hotel waiting for early check in. We arrived at the hotel before 8 and were able to get a room around 11.
Since we had to wait a bit it was recommended that we check out their breakfast buffet which is included for SPG plat members should you opt in for that free breakfast. The buffet had some nice staples such as scrambled eggs, sausage, bacon and items seemed to be on a rotation so that you won’t get too bored eating there for a few breakfasts. My favorite was the dairy section which had some nice milk and yogurt from local brands alongside typical national brands. The place does get randomly crowded so you may have a wait a bit to get seated if unlucky.
During the New Year’s Eve evening the roads started to get blocked off and access to time square itself was cut off sooner than expected so it wasn’t possible to take a good picture of the madness that goes around there. With the hotel room keys you get access to the block where the hotel is but you can’t get past the actual time square guards. Due to this it seems everyone just gathered on block corners all around time square and celebrated in spirit, distant from the ball itself.
The staff at the hotel seemed overwhelmed and were quite slow at times but they were friendly and genuinely seemed to do the best they can given the circumstances. I think some were just temp workers as well.
The room was very spacious for a NYC hotel but my number one surprise was that the windows opened. Since we wanted to enjoy the noise and ambiance this was pretty nice feature to have. Overall it was a pretty good stay and I can see myself returning if I feel like being in middle of time square again. Can’t go wrong with easy access to the shows and shake shack across the street.

Wow! Come here if you want horrible customer service… I waited almost 3 hours before getting any service… After a long day, you want your room to be nice and clean. Yet, this hotel thinks otherwise. They said they forgot to clean the room. I call 5 times, even to the manager, and still no clean rooms… Almost 21:00 and no service still. There is another hotel a few blocks down that is called the Row. I wished I booked there. I feel as if this hotel doesn’t care of its customers but more of money. I am infuriated! 0 STARS!

Great location, but seems to be lacking leadership and direction. Comfortable room but overall, no one seems to be steering the ship. Optimistic, but let down. Hope they get their ship together.

Didn’t want to leave, everything about this hotel was superb, from the amazing shower jets to the very helpful and happy customer service, just perfect… we booked through kayak, 4 night 5 day stay for 4 guests we paid $ 498each, flight included as well. Location of this hotel is literally SMACK in the middle of town square which I thought was perfect because we wanted to stay busy the whole time, its times square so they’re quick bites to eat right down stairs always open, plenty of options to choose from. If taking taxi’s or ubers be careful when telling them the Westin because theres two, this is the Westin TIMES SQUARE, there is a Westin GRAND CENTRAL, and they’re not to far from each so as long as you specify times square you should be okay. You’ll enjoy this Hotel if you’re looking for a fun, energetic NY trip, if you’re looking for peace and quiet, definitely not for you, it is times square so during the day A LOT of people, A LOT of noise, A LOT of sirens, A LOT of horns honking, but definitely quiet at night. Great Hotel, definitely will stay here again.

Overall fair experience staying here for 2 nights. Thought the room was fine, great location as well. Surrounded by some major tourist spots in the city and an easy stop for the bus/​train.
I couldn’t get over the poor customer service at the hotel though. Everyone from the hotel that I interacted with made me feel like I wasn’t welcomed, from the very first experience with the bell hop associates downstairs. It was clear everyone was spread thin during the holiday season and it seemed people were just trying to get through the day/​night. This facility needs to take a training in customer service or it will lose more patrons.

Room and the hotel overall is very nice, but the staff is terrible. Service is almost non existent and if somebody actually can help you they are very unfriendly.

Every time we are in the City, we stay here. The front desk peeps and rest of the staff are great– incl room service. We checked in with Matthew — terrific and immediate clean comfortable room. The hotel is refuge from the intensity of the area– and smack right in the middle. Kudos to Maggie in concierge ! My son was doing a mock audition workshop for colleges and decided that he would need sheet music copied at the last minute. Maggie came through and assisted us with copying all the material and provided to us in a matter of minutes as needed by the audition requirements! –YAY MAGGIE!!!
Absolutely also love the bar! Great view below of exciting streets of NYC! Oh and did I mention the Starbucks that is connected right to the hotel? No need to go outside for a great cup of Java! It’s the best Starbucks in the city — never really a line to wait in! OH YEAH!

We have stayed here several times over many years. It is well located and easy to headquarter our daily outings from here. The place seems to be in need of a face lift, our room felt very tired. For $ 600+ per night the room was very low end. My wife and I rated it similar to a mid range motel chain room. However, the bed and shower were excellent as always.

Nice room, service and convenient location. I loved the view from my room… towards Times Square and I could also see the top of the Empire State Building. Breakfast buffet was really too expensive so each day I went to one of the several restaurants within a block of the hotel.

This is our favorite Manhattan hotel. The staff is exceedingly helpful. The bar is really fun. At check in, if you ask for it, they’ll give you a drink coupon. So many so-​called high-​end Manhattan hotels are not so hot. The Westin is very nice. It is beyond there control, but the siren noise up and down 8^th Avenue is annoying. Get a room facing 7^th Ave and it’s fine. Walking distance from Madison Square Garden, Time Square and many, many restaurants. Great central location. The Westway Diner on 9^th Ave one block from the hotel is a must go, great dive.

This hotel is gorgeous. The desk staff is gorgeous (and nice). The bedding is gorgeous (and comfy). And the view is GORGEOUS!!! So why have bathrooms that have dirty sinks, w peeling paper on sinks, toilet paper not replenished (after housekeeping had been there) and pay .40 per minute to use Internet. So crass. Really?!!

Booked online about two months ago, prepaid and everything, show up, «oh, we don’t have the room you booked, so we’re going to put you in this double queen.»
In the grand scheme of things it doesn’t really matter, I still got a room, I wasn’t charged anything, but I did book a king, two months ago, I should have gotten the room I booked.
Aside from that everything was great, staff was helpful, room was clean, the typical Westin experience.
I wasn’t blown away, but it’s still better than a lot of hotels in NY.

Not great. I’d expect more for a westin. Looks like they updated their lobby but not the rooms. This is definitely the most outdated and poorly furnished westin I’ve stayed in. The room I stayed in smelled like a gym as well. If you stay here you’re basically just paying for the location.
Update: The front desk was not particularly pleased about my request to switch rooms but they finally moved me to a room with a king bed (which is what I had originally reserved). This room was more of what I’d expect from a westin. The first room with the smell was had two full sized beds.
One note, the average wait time to get an elevator is pretty long.

This past weekend a few of my friends and I visited New York City. We decided to stay in the center of the action in Time Square but we couldn’t agree on a hotel. They choose to stay at the Marriott Marquise but I wasn’t sold so I choose the Westin @ Time Square. I must say I made an excellent choice!
First off the hotel is beautiful and spacious. My flight arrived at 9:30 am and check in wasn’t until 3pm so I was prepared to wait in the lobby but the nice gentle man who checked me in not only gave me a room right away he also gave me an upgrade.
I travel ALOT for work and I’ve stayed in some of the nicest hotels but none of them topped the great customer service I received at the Westin. I didn’t have to take my own bags up stairs. I never had to wait on a taxi, when I walked out the bell men were ready to grab the first taxi in sight. The front desk staff, the cashier in the hotel store, and the restaurant staff were all friendly and accommodating.
I was really impressed with the workout facility. All of the equipment was modern and up to date. But! My favorite part about my stay was my room. I was on the 42^nd floor and I had the most amazing view of Time Square! The room was very spacious and spotless (that goes a long way)! I had two, yes TWO full body mirrors in my room (this means the world to a traveling girl).
I would recommend the Westin @ Time Square to anyone traveling to NY!

I’m staying here for a full seven days, spending nearly $ 3,000, and this is the view: a wall, the ventilation system and the back of the satellite dishes.
I guess the lady at the front desk really doesn’t like me.
I could see if I was checking in late or only staying one night. But seven nights looking at crap is not how I think this trip should have started out.

The Westin Times Square is a very nice hotel. The location is great for tourists because it is in the middle of everything. There is a nice Starbucks and AMC theater on the back side of the hotel; a very nice gym on the 8^th floor; free WiFi daily in the gym and rooms and 24 hour room service.
I booked a double room with two queen beds. It took about 10m to check in, which was surprising because the lobby was full of people. The rooms are larger than expected; however, there is no microwave or refrigerator in the room. Correction, the refrigerator is a mini bar (side eye) and there is a safe to store valubles. Plenty of outlets in the room (for phone charging, Yay!) and bottled water is delivered daily upon request at no charge. And the beds are very comfortable. I slept like a baby!
Complaints — no refrigerator to store food/​drinks; maids never left enough towels or toilet tissue after cleaning room, the rods in the closet were close to the ground so we weren’t able to hang our pants or dresses to prevent wrinkles.

This is an absolutely superb hotel in the heart of it all and if you can get a high floor with room that faces west you will be really happy. Everything about the experience was exceptional. The lobby is beautiful, the check-​in was seamless and took less than three minutes. The rooms are large, the bathrooms are immaculate with great toiletries, and there are great restaurants and theatres within minutes. This is a truly great hotel.
Suggestions:
1. Bryant Park;
2. The Highline Linear Park;
3. 99 Cent Pizza (the best is at 151 E 43^rd St, New York, NY 10 017);
4. Grand Central Station;
5. Yankee Stadium;
6. The Literary Walk in Central Park;
7. Coney Island;
8. The Staten Island Ferry;
9. Sylvia’s Restaurant in Harlem;
10. A Sabrett at the Met

Great location. Heart of the Broadway district and one block to Times Square. Everything you need is here. Roxy Deli and Shake Shack are steps from the hotel to start! The lobby is really nice. Rooms feature Heavenly bed and we were upgraded to a renovated room with a nicely updated bathroom. on the 43^rd floor. Very impressed with the room size and view. Full fridge with very pricy candy bars (starting at $ 6) and everything from soda to beer, water and energy drinks. Very nice and accommodating staff. Gold SPG level membership has it perks. Valet parking is expensive side. Opt for self parking before the Westin on the right.

This hotel stay was a positive experience for me & my mom. The entire staff was so incredibly friendly. We were greeted by genuinely nice people. The lady working at the front desk, Sally, spent several minutes talking to us about our trip and making recommendations. We were very happy with the places she directed us. The wifi was pretty inconsistent, which was unfortunate. All else went smoothly.
In addition, the hotel is incredibly clean and conveniently located. It is attached to a Starbucks, a movie theater and a Mexican restaurant. Lastly, it is attached to Shula’s Steakhouse. The food is phenomenal. We especially enjoyed the Crab Mac n Cheese.

If you are looking to spend time in midtown and you want a clean room with a friendly staff and a comfy bed, this is a good spot for you. I really have nothing bad to say about my stay at the westin at times square. I personally didn’t want to hang out much in midtown, so I often ventured south. Therefore, this location was not ideal for me, but for most looking to rub elbows with all the tourists in times square its about as ideal of a location as you can get.
The staff was very friendly and helpful… from the front desk to the bell hops and the chambermaids everyone made me feel comfortable. The bed was ridiculously comfortable and the view from the room was not bad either. The room had nice amenities and well maintained to boot. Upgraded fixtures were throughout the room including a waterfall style shower head that was kinda neat.
I wouldn’t optionally stay in the times square area, but if you want to or have to the westin is a fine place to call home base for your stay in NY.

The Westin befindet sich gleich rückwärtig vom Times Square und undweit vom Port Authority Bus Terminal. Die Lage ist somit super zentral.
Von innen ist das Hotel sehr modern und stylish designt.
Die Zimmer sind sehr edel und das Bett, wie in den USA meistens, ist sehr groß und dutzenden von Kissen.
Die bodenlangen Fenster ermöglichen auch aus dem Bett heraus einen sensationellen Blick auf die Stadt.
Das Bad ist sehr sauber und ebenfalls sehr schick eingerichtet.
Der Service an der Rezeption verlief flott und der Besuch in der Hotelbar war angenehm gemütlich. Ein paar Wasabi-​Nüsse zum Bier und der Abend kann starten.
Frühstücken muss man nicht zwangsläufig im Hotel, da es eh sehr teuer ist und Starbucks, Crumbs und Co. direkt vor dem Hotel liegen.
Das Westin ist ein guter Ausgangspunkt, um NYC zu erkunden.

Bien place a cote de Time Square, les prix sont corrects et les chambres bien agencees.