Tiffany & Co

Horrible customer service. In fact the worst in the country. They are only interested in making money. And they overcharge for everything. The staff are snobbish. The customer experience is cold and off-​putting. Where do they get off treating people this way? Avoid this overpriced, old-​fashioned, snob brand. Nobody needs it.

Such a pretty place from the exterior! I saw a quick look inside and it was super crowded but I just had to come here because of Audrey Hepburn, just to take a snapshot of the store. Hopefully I’ll be buying jewelry from there some day…

Yes, its a classic. when you walk into Tiffany, you are welcomed in and ushered to the location of your choosing. The «good stuff» is on the first floor when you walk in but the real business (where people buy) happens on the upper floors. I typically walk in looking for a specific gift and I’m promptly served by knowledgeable, professional and elegant employees. Most recently, I needed to buy a gift for a ¹²⁄₁₃ year old girl and the man who helped me knew what was trendy among the adolescent set and what wasn’t. He was also happy to work within my relatively modest budget and helped me put together a great gift. Why not 5 stars? I can’t get over the premium you have to pay for the Tiffany brand. I can’t say that there is a real value concept here but who doesn’t love the gift of a little blue box?

I bought a necklace as a gift from the Westchester location and decided I wanted one that was more expensive so I took it to the 5^th Ave location. I went in on the first floor and looked around for someone that was free. I waited a few minutes and saw that one salesman was almost finished with a costumer. He seemed really friendly with the people before me, he was smiling and laughing with them. However when I went up to him he seemed annoyed and like he didn’t want to be bothered. When I told him I wanted to exchange my necklace he cut me off and told me I was on the wrong floor. Once I got to the right floor the saleswoman I had was extremely nice & friendly I was able to exchange my necklace with no problem but she didn’t rewrap the new necklace she just put it back in the dust bag which sucked because it was a gift and wouldn’t be present in the best way.

I used my credit card here and the next day there was a fraudulent purchase. I know it was this store because I only used my card here to use the introductory offer. The staff here will steal your credit card info.

I had the worst costumer services ever!!! I know they are not worried about their business and don’t care about building relationships with costumers but it is just wrong when a costumer walk out thinking what the hell.
this lady was giving me so much attitude when I told her that I’m looking for a wedding band for my husband but he is not here and I don’t know his exact finger size. She gave me a long pause and told me that to bring my husband next time. Our situation is different and I believe I’m not the only one who doesn’t follow the ‘normal procedure’ to get married. I think it’s extremely unprofessional for a jeweler to push people away just because they don’t make your job easier. I asked her if she can show me something and I’ll exchange of it doesn’t fit. She started asking me what material I want and by that I meant she gave me a long list of material names… Miss, don’t show off your jewelry knowledge to me because those knowledge is the reason why the costumers need your help and that you have a job! I walked away and wanting to leave.
Thank god another lady greeted me with all smile at the very last minute. She was so professional and knowledgable about the ring I picked out and very patient!
The next day we went for exchange since the ring was too big for my husband. The guy who’s helping us didn’t say hi and just walked to us with a poker face. We showed him the ring and told him we needed to exchange for something else because we knew that ring does not have a smaller size. He was trying to hard to explain to us that the ring fits. He didn’t even bother to find out my husband’s finger size and we had to go to another jewelry store for that. So guys, his finger size was 8 and the ring was 9! The ring would fall off if he didn’t bend his finger.
We went back again, and this guy was convincing us to return the ring. I couldn’t believe how unprofessional they are. It is a freaking wedding band not a birthday gift. Meanwhile there was a could next to us complaining about their ring changing color… I was so sick of this place so we decided to return the ring and went somewhere else. And guess what, the ring we ended up with was so perfect and now i truly believe that Tiffany is only for the name. Only…

Aww it’d be sooooo sweet if I can come back here again with my future fiancé one day hahahaha. Loved this place!
I went to the second floor, where they have the most beautiful gorgeous engagement rings in the world, different shapes, colors, WOW!
I actually don’t mind Harry Winston either hahahaha but this place is just amazing!
PS. Ladies, get nice medicure done before fitting your engement rings on :)

Never would have thought a 1 of 4 kids of refugee parents would ever walk into Tiffany’s & Co in NYC and buy something for his love… you’ve got to love and admire the American Dream! Not only was it already a fab and memorable family trip to Philly and NYC, but what a perfect end to our week long trip… gifts from Tiffany’s & Co. Hope this earns me some extra «sugar» in my morning coffee!
So here’s the rub… though we didn’t looked like we had $ 250-​$ 500 K sitting in our bank accts, the staff there treated us like we were going to spend $ 10 K plus. Because of that, I will be spending a lot more on my honey next time. Bravo T & C team!

What’s there not to like about Tiffany?
Bring your American Express because the «wow» factor WILL cost you, unless you have a bag of cash full of crisp, large bills. («That’s what she said»)
It’s a magical place, women love, your wallet may get used to it (or not)

I’ve loved shopping here ever since I was a little girl, and miss those days when they offered complimentary polishing for your silver Tiffany pieces. Despite the touristy location, I’ve never had a bad experience. If you are looking for an engagement ring, ask for Lynn. She was so lovely and patient, spending time talking with us, bringing us coffee (cuz that’s how you sell Tiffany dinnerware) and helping me try on different rings. Sometimes we like to play dumb and act like we didn’t do any research, to see if the salesperson takes advantage, but Lynn passed the test. Then when we finally chose the one ring to rule them all, she even resized the thing twice for my freakish size 3 finger. And helped us celebrate with champagne.
I’m disappointed to read that others have not been treated well at this store! You absolutely deserve a good experience when shopping for such a sentimental thing like jewelry. T&Co, all you have to do is be consistently nice, and you can have us for life.

The most magical place in the world. Didn’t Holly Golightly say so?
Second floor is made up entirely of engagement rings. Go classic with the Tiffany solitaire. Go Art Deco with the Novo. Add a mixed metal band (or two or three).
It’s fun to roam around the flagship. Enjoy.

The worst customer service, last time I ordered a necklace, they refused to sent to our post office box we had them ship it to the house n they sent it to someone else the necklace was a gift n after weeks of fighting the gift arrived a month later, at the time we were told to call and that they would make a exception so this wouldn’t happen again, I called to place a rather large order and was told I couldn’t have it shipped like originally planned. The girl was rude and offered little help in trying to work with us, it’s apparent they don’t care, I will never buy from them again, there are other high end jewelry companies with better quality and better customer service

Prices were not as bad as I expected them to be but still pretty high. Definitely had something to fit everyone’s budget. Was a lot more casual and laid back than what I expected. I was thinking it would be really «stuffy» in the flagship store, but not at all. The staff were super friendly and helpful. They answered all my questions and gave excellent suggestions. I was all around impressed and can see why this store is so beloved.

Jewelry heaven! Love to go here with my husband! Haha! The sales people are little obnoxious they don’t realize who are the shoppers! Shoppers should be the obnoxious around.

Encore un lieu que je voulais visiter en allant à NYC parce que je suis assez fan des bijoux Tiffany et que j’en possède déjà quelques uns.
La boutique est immense (bien plus grande que sur les champs-​élysées) et surtout c’est la boutique mythique, on la voit même dans certains films donc j’avais vraiment envie d’y faire un tour et qui sait acheter une nouvelle paire de boucles d’oreilles ?
Nous allons assez vite au dernier étage parce que je n’ai pas plusieurs centaines de milliers d’euros à dépenser.
Il y a plus de monde mais aussi plus de personnel qu’en bas, j’imagine que c’est à cet étage qu’ils vendent le plus.
Je me rapproche d’un vendeur parce qu’une paire de boucles d’oreilles (à seulement 3000 euros) me fait de l’oeil. Il né les a malheureusement pas en stock et me demande si je veux acheter une autre paire qu’il me présente et qui né ressemble en rien à ce que je voulais à la base, je lui réponds que non. Et là sans comprendre pourquoi le vendeur s’en va sans rien dire en me laissant devant un présentoir à bijoux comme une moins que rien ! En fait je né l’intéressais plus puisque je né voulais pas de l’autre paire de boucles d’oreille. Je me rapproche de lui parce que je voulais en fait acheter autre chose mais il était déjà avec d’autres client et m’a totalement ignoré…
C’est là que je vais voir un autre vendeur pour acheter un produit pour nettoyer une autre paire de boucles d’oreille (que j’ai acheté chez Tiffany à Paris) et le vendeur me vend un produit qui n’est pas du tout adapté à ma boucle d’oreille, je m’en rends compte en rentrant à l’hôtel ce soir là… Il m’avait prise pour une imbécile lui aussi…
Le service client fut tellement honteux que jamais je n’y retournerai ! C’est à l’opposé du service client que l’on a chez Tiffany à Paris (Eux m’ont proposé de me nettoyer mes boucles d’oreille sans me faire payer puisque ce serait la politique de la maison que de nettoyer les bijoux achetés chez eux, et gratuitement !).

À l’angle de la cinquième avenue et de la 57eme rue, cette demeure luxueuse de six étages est entièrement consacré aux bijoux. Audrey Hepburn dans «Breakfast At Tiffany’s» est comme hypnotisé par la vitrine du magasin et ça se comprend.
Les prix né sont pas affichés, il faut demander au sympathique personnel et même si on se doute qu’ils valent souvent une très forte somme, certains modèles sont accessibles à une centaines de dollars.
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In the angle of the fifth avenue and the 57^th street, this luxurious house is a six-​storeyed is completely dedicated to jewels. Audrey Hepburn in «Breakfast At Tiffany’s» is as hypnotized by the shop window of the store and it’s understandable.
The prices are not posted, them needs to ask the nice staff and even if we suspect that they are often worth a very strong sum, certain models are accessible in one hundred dollars.

So much fun to shop here! Quite a few floors so be sure to take elevator up and check everything out. Thought sales might be a little stuffy but not the case! Extremely friendly and helpful. I returned item bought in California and no problem! Purchased 2 necklaces and John who helped me was very nice, professional and helpful!

Shear protection here, everything in this store reeks of luxury, art, and beauty. I only knew of this place from the film and when I came out of Central Park and saw it I had to go inside. It’s pure upscale, high-​in, the elite crowd, Bill Gates money and it is. It’s expensive in here. High rollers, big big spenders shop here.
This is the first and only jewelry store I enjoyed being in and wished I could buy something. But I did recreate on my GoPro with my wife «Breakfast at Tiffany’s» opening scene. As I wad prepping her for the scene there was another doing the something.

This was the place where I had planned to buy my engagement ring and some presents for my family. Until, the people on the third floor nevee cared about a person standig up 15 minutes in front of a ring like an idiot. It was absolutely frustrating. What I used to feel for this brand is now replaced with total disdapointment and bad emotions.

This is a huge store with a large amount of options. There is no shortage of people to assist in finding what you need. Stop by if you can.

Great service and fun experience– an excellent place to start your ring search (no pressure to buy and the staff are extremely knowledgable)

The window displays are artfully presented. The store is absolutely fantastic. This flagship store provides an extensive display of their exquisite creations on several floors.
There is something for a large range of budget thanks to their silver collection, accessories, etc.
The customer experience is outstanding. Their staff will let you try as many jewels as you would like. They make you feel truly welcome and relaxed.
They listen attentively to your desires. Then, they come up with different pertinent options at various price points.
They can also work within your budget.
The feminine and delicate necklaces and earrings of the designer Elsa Peretti are fabulous. You can get them in silver, gold, with diamonds or other precious gems,… You can wear those creations in various situations: from the subway to a party. The jewels are not ostentatious.
The engagement rings are exquisite in a wide selection of classy and creative styles. They have matching wedding bands to create the most stunning effect. As it is the case with Harry Winston and Cartier, Tiffany & Co have been buying entire mines. They will only keep the best diamonds for their brands. Then, the will resell the other diamonds to Blue Nile, etc.
For male wedding bands in platinum, they are offering various widths. The largest width was the most appealing to me.
At the same price point, you could get a male wedding band in platinum with a hidden diamond inside at De Beer.
If you were to buy a diamond ring, they will clean it for free for your lifetime.
Bathrooms are located on the sixth floor.

Well, I finally got them to admit the truth I’ve known from my own Tiffany store in my city. I went in there to see where they moved their famous yellow diamond. It is located front and center shortly after you come in.
I decided to check on holiday ornaments since they carry the best selection. I took the elevator to the 4^th floor and inquired about them. The sales clerk told me they would be in at the end of Oct.
Having visited my own Tiffany in the mall, my salesman told me that anything I see in their flagship store they can get for me in my own hometown. So I asked the clerk if this was indeed true. Reluctantly, she admitted that is the case.
So the only thing worthwhile seeing at Tiffany’s is their diamond and their windows if you happen to be there around the holidays. Otherwise if you live in the vicinity of any Tiffany store you can purchase the same item you find in this store regardless of price and they will arrange to have for you whether or not it is in stock at no additional cost. Your local Tiffany’s also carry catalogs or you can go online and see the merchandise and they will still get it for you.

This is a tourist trap unfortunately. A visit is no longer a quite shopping experience for serious buyers. It’s become more of a gallery and if you truly are looking for something, you’ll have a tough time trying to find someone to help since they are probably being hogged by tan mom or a version of a jersey shore housewife.

A necklace souvenir was purchased by a visiting niece from California in this iconic store. Where else could it be better to buy a NY souvenir but from this place. Worth buying as memories will stays on. I am glad my cousin listened to my recomemndation to stop by in this place. My niece seemed happier. I guaranteed the quality of their jewelries. I had my sterling silver casual necklaces and bracelets for years and still on its best.
Customer service is great. Efficient, detailed and modest, no rushing and welcomes casual browsing. I am impressed that their elevator was manned by well dressed and well mannered employees.
It is a touristy store but locals enjoy this palce as well each time get the chance to pass by. I am a living sample.

We came to the city around 1PM and had a show at 3PM. We walked from Grand Central to 5^th ave to do some window shopping and some actual shopping. We arrived at Tiffany & Co around 1:45.
We went up to the third floor because I was browsing the website and saw a necklace I was dying for. We waited a few minutes before someone came up to us but they all acknowledged our presence. We ended up leaving with the necklace and a few days later my husband had also bought the matching earrings.
I cannot remember who helped us but she was fantastic. She’s been with the company for 7 years and is originally from New Jersey. She made conversation with us and asked what brought us to the city. We were going to see Les Miserables on Broadway.
I would not hesitate to go back to this location. I would have loved to look at engagement rings at this location. All of the rings are absolutely breathtaking. Everyone loves a little blue box.

This Tiffany & Co is the ultimate jewelry shopping experience with multiple floors of all types of jewelry. It is certainly the largest and best of the T&C’s but also has a welcoming feel to it. It’s located on 5^th Avenue amongst a lot of other nice stores so you end of convincing yourself that anything you buy here must be worth it, just for shopping experience and value alone. So as it turns out it seems like every time I stop in here I’m leaving with a purchase and a happy family.

I love this store — they really do customer service right! I recently went in on my second visit to the store, this time with my daughter. It was her first ever time in New York and she found a pair of earrings that she just fell in love with. The gentleman who helped us was incredibly nice. He gave her his full attention while she looked, then helped her try them on. She decided that she wanted them, and the wrapped them up nicely for her. Of course, I had to get a little something for me while I was there too… what fun is it if only she got something? ;)
Well the customer service didn’t stop there. We were only home 3 days, and her puppy ate one of her earrings. She was devastated. I called customer service, and they sent me instructions on how to get a replacement earring. I was expecting to have to buy a whole new pair, so I was thrilled to be told they will sell a single to match. Yay!!!
It’s great experiences like this that keep me shopping at Tiffany!

In terms of customer service, very friendly, attentive, etc. 5 stars for the people who work here.
Unfortunately, the ring we got for my wife, not so much.
As my wife put it, it was an $ 8.00 ring if you bought the same thing at the mall, but $ 175.00 for the Tiffany name.
All that’s fine, every woman needs some Tiffany jewelry, right?
Problem was that the damn ring TURNED HER FINGER GREEN. I mean come on. Seriously?
So we went back the next day, they are steaming and polishing it to see if that fixes it.
Again, 5 stars for the people who work here. 1 star for a $ 175.00 ring that turns a finger green. I split the difference at 3 stars.
UPDATE —
Took the ring back. They first tried to say it must be my wife’s body chemistry or something.
As far as I’m aware, the only thing that makes a ring turn a finger green is the fact that the ring is a cheap copper alloy. Just like a penny or the Statue of Liberty, copper oxidizes green. This isn’t an allergic reaction, just simple chemistry.
They steamed it, polished it, told us that would take care of it.
Tried it on another finger, turning that one green too.
Minus one star.
Will be returning the ring obviously.

I’m so disappointed in my experience in this store that it really makes me question all the money I’ve spent in the past supporting this brand. I’ve usually just shopped online since I don’t have one near my home.
On our recent trip to the city as we’re admiring all the beautiful store fronts we come to Tiffany’s and the bf suggests we go in and take a look at what they have. Regardless of my experience, the store was decorated beautifully for the Christmas holiday and everything was pristine. I agreed to go in even though it was busy since I was in need of a pearl necklace to match my Tiffany’s pearl earrings and bracelet that Santa brought me last Christmas.
As we’re walking around the first floor looking around we realized that there’re more floors, so on the elevator we go. All of the sudden the elevator tour guide says 3^rd floor «engagement rings» and I feel a tug from the bf as he says come on! Could this really be?!? Yes it really was!!! He wanted us to look at rings!!! This is what every gal wants to hear and do! A week before Christmas with the love of your life at Tiffany’s in New York city!!!
But that’s were the fairy tale of this story ends… we could not get one human being from the Tiffany’s team to even make eye contact with us! We walked around the counters looking at all their different rings hoping that someone would see us waiting and want to help us. This was our first time ring shopping so I had no idea what kind of ring I’d like so we kept waiting around for help that never came.
Along side the counters they had small desk areas were the representative was seated on one side and the customer on the other, very comfortably going through their purchase while they sipped champagne or coffee. After walking around trying to get someone’s attention for over 30 minutes we finally get the attention of a male sales representative and my bf tells him we are interested in looking at rings. The guy says he’s busy looks around and says everyone else is busy too. That’s it nothing more. Not I’m sorry I’ll have someone be with you guys soon or please wait here and the next person will be right with you… nothing.
My bf and I just looked at each other in disbelief he’d just dismissed us. I don’t know if it was our appearance or what we were wearing (we’re from Florida we were very bundled up we’re not used to the cold). I’ve never had such bad customer service, no correction I’ve never not been able to get service period.
Not only did they ruin my first time ring shopping but they lost out on the definite sale of a pearl necklace and the near future purchase of an engagement ring. So people of Unilocal stay away from this place. They don’t really care to cater to everyone just a selected few they choose. I will never buy anything from them again, so disappointing. I can’t support a brand that has such poor treatment of their customers especially when we all know we could get the same thing elsewhere for much cheaper what you pay top dollar for is the name.

Das hier ist mein 200. Beitrag auf Unilocal.Es soll ein besonderer Beitrag werden. Ein Beitrag zu einem Geschäft, das wohl jeder Dame ein Begriff ist und ich möchte ihn einer ganz bestimmten Person widmen — meiner Freundin!
Tiffany & Co. ist eine Institution. Film, Musik und Kunst haben sich diesem Namen angenommen. Wer hier reingeht, darf auch ein wenig träumen. Allein von außen wirkt schon einschüchternd, irgendwie mystisch. Die Schaufenster beinhalten auch nur wenige Stücke, natürlich ohne Preis.
Drinnen ist es größer, als erwartet. Relativ viele Menschen tummeln sich um die Schautresen. Hier unten finden sich die Kollektionen, die doch über meinem Budget liegen, weit darüber.
Wer dennoch etwas kleines zu erschwinglichen Preisen kaufen möchte, der muss mit dem schönen alten Fahrstuhl mit Holzverkleidung in die dritte Etage fahren. Hier kann auch der Normalsterbliche sich ein kleines Schmuckstück leisten. Ich entschied mich für ein Armband aus der Return to Tiffany Reihe, natürlich klassisch mit einem Herz dran. Freundlichkeit und Höflichkeit der Verkäufer ist hier oberste Priorität. Egal wer vor ihnen steht, sie behandeln und beraten zuvorkommend und immer mit einem Lächeln im Gesicht.
Alle das Einpacken der Kette in diese kleine türkisfarbende Schachtel und die kleine Tüte haben schon was exklusives.
Ich kann nur sagen, dass es für mich ein Erlebnis war hier her zu kommen. Und das Geschenk kam, wie sollte es auch anders sein, unglaublich gut an!

beautiful store, wonderful jewels. I come at least twice a year to Tiffany in NYC. The sales assistents are friendly and supportive. There is nothing to add. Just a perfect place to shop high quality products.

Hallo,
ich habe vor 20 Jahren bei Tiffany in New York einen golden Saphir-​Diamant Ring erworben, der keinen Stempel von Tiffany trägt.
Ich verkaufte den Ring gerade und werde nun als Betrügerin betitelt, weil der Stempel fehlt.
Hat jemand eine Idee wie es beweisbar wäre, dass ich den Ring dort erworben habe?
Den Beleg habe ich nicht mehr.
Ich würde mich über Ideen/​Vorschläge freuen, da mir der Käufer jetzt mit Schadenersatz droht.
Es ist der Wahnsinn.

Da wollt ich schon immer mal hin. Als wir endlich davor stehen kann ichs gar nich glauben, also rein da und nach was passendem Ausschau halten damit ich mit einem Tütchen raus gehen kann Es war echt ein Erlebnis, selbst der unwahrscheinlich unfreundliche Kerl der den Fahrstuhl bedient hat I love it

Very friendly staff, beautiful store. I bought something new and had an old ring polished so it looked like I had just bought it there. They make you feel welcome even if you buy one of their affordable items.

Joyerías en el Mundo mejores que tiffany habrá 10.000, pero estos americanos y su cine consiguen que a través de las películas algo se convierta en mítico. Nuestra cultura esta muy influenciada por el cine americano, sus constumbres, sus formas, sus cosas, su cultura a través del cine. Este el caso de esta joyería, ni mas ni menos.

La boutique mythique de Tif ! Plusieurs étages, plusieurs univers, accueil sympa et belles vitrines
Si seulement c’était plus accessible

Surement la plus grande boutique Tiffany du monde, plusieurs étages de bracelets, bijoux, colliers. Les bijoux sont fabuleux, le personnel est au petit soin. Certains vendeurs parlent Français gràce à la forte clientèle internationale. A noter un salon privé pour découvrir les bijoux les plus chers.

Klar, das ist Pflichtprogramm bei jedem NY-​Besuch, und sei es nur zum Window-​Shopping. In der hier schon erwähnten Abteilung für Sterling-​Silber bekommt man sehr schöné Teilchen zu im Verhältnis überteuerten Preisen, die man sich aber auch als Durchschnittsverdiener (in) leisten kann :) Es gibt tatsächlich Leute, die sich nur wegen des Tütchens Schmuck zulegen. Dabei gibt es neben einer Menge hässlichstem Zeug auch einige tolle klassische Stücke. Bitte wegen des Zolls aufpassen, wenn ihr eure Schätze nach Deutschland bringt.

Als bekennender Audrey-​Hepburn-​Fan war das Tiffany’s natürlich ein Muss! Von Bekannten wusste ich, dass im 2. Stock dieses sehr edlen Ladens die Sterling-​Silber-​Abteilung zu finden ist, die angeblich schöné Schmuckstücke zu erschwinglichen Preisen anbietet. Und in der Tat: ich wurde fündig!!! Wirklich sehr schöné Schmuckstücke, sehr freundlich und aufmerksam vorgeführt und schön verpackt. Die restlichen Abteilungen sind definitiv so brilliant, dass man andächtig schweigend die Vitrinen (oder deren Inhalt) bewundert und sich dann wieder ins reelle Leben hinaus begibt

La mas famosa tienda de diamantes del mundo, es interesante entrar pero no es asequible para nada y si ves a gente comprando, lo que hace la mayoria de la gente es que compra la bolsa que cuesta 10 $ como recuerdo.

Es una gran joyeria situada en la 5 Av. si vas paseando o de shoping por alli vale la pena entrar, mas que nada para curiosear, todo el mundo a oido hablar de tiffanys en las peliculas, asi que nomlo dudeis daros una vuelta por ella, de fuera siempre esta muy bien decorada, yo fui en navidad y dentro tiene varios pisos, en el interior hay un monton de escaparates con sus respectivos vendedores/​as hay un monton, y evidentement muy amables, en la joyeria puedes encontrar de todo pero la mayoria de cosas son piezas caras, aunque eso si no por eso bonitas, hay cosas realmente feas, y otras bonitas .Es decir qualquier gran joyeria de por aqui te puede ofrecer lo mismo, pero el glamour de esa se respira en el ambiente.