Wireless One

These guys seem really helpful and personable. I mean, I’m pretty sure that was Michio Kaku in there with his wife, and she seemed to be a happy customer, so how could I go wrong? Their prices were a couple dollars more than some other places, but customer service is worth a premium, right?
Unfortunately, the salesman I dealt with ended up being a shyster. He set me up with a payment plan for a $ 760 iPhone 6s. When I looked at my receipt, I saw that he charged me $ 850 for the phone! They tried to pocket the extra $ 90, and also charged me tax on $ 850.
The store refunded me, but only after the salesman went around in circles with me trying to justify the overcharge. The manager was very courteous and prompt about processing my refund, but the damage is done. This could be a great store, because the people are friendly – except for the small thing where they try to rip you off.
Don’t do it, people. Not sure how this business thinks shenanigans like this are a good idea in the long run.

I bought my phone at another WirelessOne store but I was in the area and had some questions about the apps and software on my Galaxy S6. Even though I didn’t purchase my phone in this store and software help is not really their job, the guy took the time to answer all my questions. Overall, he was very professional and everyone working in the store seemed really nice. It’s good to know that I can get quick help wherever I need it in the city.
I believe WirelessOne has a bunch of stores around the city. I would strongly recommend using any of their stores for anything you need (services, repairs, accessories, tech support, etc.) for your Verizon phone!

Walked in here with a question about switching from at&t to verizon and the woman behind the counter was in and all-​out, crazy-​a$$ shouting match with some guy. I am guessing they were family or something, but whoa — way to make a bad first impression. I looked at them, they barely even acknowledged me, and I did a 180 and walked out. How can they possibly presume to offer any type of service if you are this unprofessional? I’m actually amazed Verizon even continues to work with this place. Clearly from other reviews, I’m not the only one with a bad experience.

I am very angry and upset with how this store treated me as a woman who needed an iPhone charging case as an emergency because I was with a young child whom I needed to return to her mother with less than 10% of battery on my phone.
First off, when I entered there was a middle eastern lady (whom I assume is the store manager), a spanish latin american looking man (who seemed and had the vibe of a assistant manager, and an employee who had no idea what he was doing. **AGAIN — I was in need of an emergency charge and was looking forward to investing in a portable charger for my phone** I had no time to look up the nearest best buy or look online to see the reviews on this location.
So first I ask the employee for a case that can charge my iPhone, specifically mentioning the Mophie Juice Pack. He gives me three alternative, one of which he sold to me. I told him that if it wasn’t a Mophie that I would prefer an inexpensive brand. Instead he gave me the highest priced one at $ 129 just because it was «good». The retail sticker on the product had this same price. I told him I was not looking to spend that much on a product I never heard of. He told me he’d bring it down to $ 80 and I thought that was reasonable since the top brand Mophie was $ 99 at its most.
Second, I notice that when he checked the item out he asked his managers why the price was not coming up. I noticed they told him to call some number to get the register to pick up the item. So the register ultimately registered it as 89.99. Again, i was in need of an emergency charge so I was not thinking.
Third, I asked him if it really works. He opened the package without asking me now that I remember and placed the case on my phone. Mind you, the receipt was given to me AFTER he opened the product and when I get home I noticed the receipt says exactly the following: iWalk 2000mAh iPhone 4/​4S Rechargeable battery Case in Black. All accessories sales are final. 1 Day refund only applies if the item is UNOPENED or UNUSED. Accessories will be exchanges if they are defective within 7 days only. Only store credit is available for accessories which are not used.
Unfortunately I read the receipt once I was home and looked online for the product’s reviews and let me tell you the item on AMAZON alone is just $ 60.
You can only imagine how frustrated and irate I am.
I called Verizon Wireless (800 number) and told them of the experience and was told that I was able to return it within 14 days not the 1 day the receipt said. I called again to make sure and got a representative that told me she could do nothing because it wasn’t a direct verizon store.
I CALLED the store and the lady didn’t even let me talk and told me that I was stealing her service because I was using her product and now wanted to return it. Unbelievable. DO NOT GO TO THIS STORE! Save yourself the hassle and the headache please. Oh! and I was hung up on because she had two customers in the store and I apparently did not count as a customer even though I technically am because of the product I bought.

I wish I had checked Unilocal before upgrading here. Now, I write to spare anyone else the incompetence of the clerks and frustration I endured.
I had always come to this Verizon licensee for my new phone/​upgrades in the past as it’s very close to my home and I had always received good service. That’s now history.
I arrived knowing I wanted a new iPhone 5s. First, I was told there would be a $ 30 charge for purchasing the phone in the store instead of online. I asked why and was told simply because everyone else charges it, so they can charge it, too. I expected service for the $ 30, but the service was terrible, horrible.
I was asked whether I’d like to trade in my 4s for $ 100. After asking numerous questions, I concluded that I would not get $ 100 toward my new phone, only for accessories (which are horrendously overpriced, I later learned.) I was assured that everything on my old phone would be transferred to my new phone. Everything. EVERYTHING. I have since discovered that my keyboard shortcuts were not transferred to my new phone, that my apps were in the cloud and I had to re-​download them, and that the screen protector ($ 40) attached by the clerk will carry his fingerprint for time immemorial. Returning to the store to remedy the problems was useless and frustrating. First, I was told my keyboard shortcuts HAD to be there because the new phone is an exact copy. Oh, really? Then, you find them for me. Then, I was told they were gone forever («I will key them in for you if you tell them to me.» What? WHAT?) Then I was told there was nothing that could be done about the clerk’s fingerprint under my screen protector, but I could buy another one at a 20 percent discount. I walked out proclaiming that I am not a happy customer and would report the poor service to Verizon. I am reporting it here and will turn to Verizon next. (OK, everyone. Stop laughing.)
Now you know… and knowing is half the battle. I wish I had.

Horrendous. I have never been as compelled to write a one star review as I am right now.
I went here to upgrade from the iPhone 4 to the iPhone 5. The customer service was «friendly» and «attentive» (I use quotes because these qualities were mere side dishes to heaping portions obnoxious behavior).
After trying several times to sell me a case i already told him I didn’t want («what’s your favorite color?» «I’ll give you 25% off») Kyle told me he didn’t need me to stay in the store while he transferred my files and to come back in 20 minutes. When I did, I sat there for another 20 minutes before Kyle informed me that since my old phone had not been responding to the back up, they had PLUGGED THE PHONE INTO ONE OF THE COMPUTERS. This is absurd in and of itself, because now they could have all my data, pictures, etc on that computer. However, that little maneuver wiped my old phone. Returned it to factory settings.
Kyle asked me if I had iCloud and was relieved that I did, because it took the heat off of his screw up. While he joyfully finished backing up my phone, he informed me that this had happened with the last four iPhone 4s that he tried to back up and implied it was a conspiracy for apple to get everyone to switch to an iphone 5. First of all, what??, second of all, THEN WHY wouldn’t you inform your customer, HEY ALL YOUR DATA MIGHT GET WIPED.
In the end I lost all my photos because iCloud had stopped doing automatic back ups about a year ago. 2,000 photos gone because of these idiots. When I went to the apple store guy at the Genius Bar was horrified that they even tried to back up any of my information with a computer and said it was legally dubious and anyone with a working knowledge of iPhones should know they don’t automatically wipe themselves. Extremely fishy and frustrating.

Out of sheer desperation and the proximity of this place to my work, I have come to this store twice in the past two years. Both experiences have been absolutely terrible.
The first time, I talked to a female sales associate who looked so supremely bored the whole time, I actually felt a little apologetic for trying to talk her out of her stupor. She looked at my account and said that though I was not eligible for any discounts (I have a decent track record at Verizon) she would deign to give me a $ 25 dollar discount out of pocket. I was grateful and said that I would come back the next day to finalize the transaction as I had to return to work. Interestingly enough, when I called Verizon for another billing matter that night, I brought up the discount eligibility to ask when I could qualify. The customer service rep on the line tells me that I already do. Shady. I took the time to go to another Verizon store because I did not appreciate being lied to as a customer.
Unfortunately due to my phone dying on the floor of my work place two years later, I had to run to this store again. This time I chose to speak to a male sales associate instead of the same girl who I had talked to two years earlier. I get my new phone, he promises me a $ 25 discount off the cost of the phone. It takes HOURS to move the contact list from one phone to another despite having promised 10 minutes. He also tries to sell some of the cheap accessories in the back, offering me consecutive higher discounts each time I refuse. This only makes me think that the margins on these accessories are outrageous.
I go home and find out the $ 25 discount has not been applied to the cost of the phone. I’m also slapped with a $ 30 dollar upgrade fee that no one ever told me about. I end up haggling with Verizon Wireless Customer service for 30 minutes and only receive $ 15 dollars off the upgrade fee.
Let’s not kid ourselves, no one thinks Verizon Wireless or any of these distributors have good customer service. But in the very least I would appreciate being told the truth, upfront about fees and wait times. Please, please do not go to this place. I have learned my lesson in lost time and lost money that despite the convenience, any establishment that clearly thinks customers are there to take for a ride is NOT worth it.