LensCrafters

No beating around the bush, after I picked out the glasses I wanted, it seemed like everything that followed didn’t feel right. The eye exam for one was very fast and felt like the tester was going through the motions. I shrugged it off and gave them the benefit of the doubt. What the hey I’m not and eye Doctor! Plus they tell me my new specks will be ready later in the afternoon. Fast forward I came back to pick them up tried them on, I should have got suspicious when they had me look at this computer screen with rather large fonts underneath some day light fluorescent bulbs. They say how they feel/​look I says fine! Thank you. Now I’m driving home on the freeway grinning ear to ear happy that I got a pair of glasses so fast. Got home had dinner showered. Made my favorite drink sat down to the computer put my new glasses on. What the HECK!!!~ Blurry every darn thing is blurry! I called then on the phone right away they tell me ooh sir your just not used to them give it 3 days! I gave it 2 took them back got my money back. Went to Site for Sore Eyes which is next door and bought a pair of glasses there with no problems or concerns.

Both Dr. Dong and Dr. Tran are amazing at what they do. I never felt so pleased and excited to get my eyes checked LOL. Every one here is so kind and their customer service is extraordinary! Audree R. was my eye consultant and she’s my girl. Everyone here is great!!! Come here for your eye exam guys! :‘D

Dr Noorie Dong is the best! Very patient and competent and really cares about you. I went here after I started seeing flashes in my eyes and Dr Dong did a very thorough exam. The retinal imaging computer stopped working halfway and so she only charged me for the office visit, however when the computer was fixed a week later she was kind enough to review my previous images and leave me a voicemail with her findings. I would definitely get all my eye exams done at this clinic. The staff at the front are a mix, some are rude and some are not very bright and some try to upsell everything which I found quite annoying.

I went in for an eye exam today and found not only is the staff here amazing, but the OD is also awesome! If anyone is looking for a top notch OD, you have to see Noorie Dung. She is very clear and thorough with her work. She will take her time to make sure all tests are completed and explained while making valid suggestions when coming to vision health. The person at the front who helped me was Sarah. She did a great job with the preliminary eye tests. She was very fun but also thorough in explaining everything before performing anything test. What a great team! I would recommend them for sure.

Yes, this business earned five (5) stars for the exceptional services Dr. Noorie Dong, O.D. and the entire team at this LensCrafters provided me.
With a name like Noorie Dong (her real name), you’d expert this optometrist to be a Master Sushi Chef — making lots of 3-​stars Michelin sushi with different nori (edible seaweed); nope, she didn’t use my eye balls to make sushi — probably won’t taste good anyway. Maybe she is a Master Sushi Chef incognito :) Optometrist by day; Sushi Chef by night!
It was able to get an appointment the same day. The team is very professional, efficient and friendly. And they told me that I can get a 30% discount as a AAA member, even though I have no vision insurance (like VSP). This is a great service and good for AAA (which insures my new car and also provide me with road-​side service assistance) — I needed eyeglasses for night time driving; my current one is 5 or 6 years old — still good but I wanted to wear eyeglasses that would provide me the best possible visions at night, when I need to drive my recently disabled mother to the ER at night.
This place has state-​of-​the art eye examination machines and equipment. The technician (the lovely Ms. T.; she knows her stuff!) tested my eyes and visions on these fancy machines and equipment with warmest courtesy and tremendous professionalism.
Dr. Dong then examined my visions and found that my visions changed only slightly, based on my existing eyeglasses (I had my visions checked 5 or 6 years ago when I got my current eyeglasses from a different optometrist). She wrote a prescription (slightly higher) and referred me to an ophthalmologist for further examination of my ocular nerves.
I picked out a frame (with the help of the extremely knowledgeable Sarah) and since the lenses I needed were in stock, they «made» me a pair of new eyeglasses within two hours. I got a 30% AAA discount on both frame and lenses.
My new eyeglasses, which was «made» and ready for me in two hours, provide me sharper visions when I drive at night. Great job, Dr. Dong and team!
I was pleasantly surprised when I received a follow up telephone call today from one of Dr. Dong’s assistant (the lovely Ms. T.) to follow up on whether I had seen an ophthalmologist. Now, that’s great service.
(I’m hesitant to get these services at Costco, where I’m a member; or Walmart — goodness no!). And Kaiser Permanente, where I’m a member without vision care coverage, charges about twice as much for eye exams and offers no discounts!
Update: November 11, 2015
I went back and got a pair of Ray-​Ban ClubMaster prescription polarized sunglasses. LensCrafters is running a special, providing 60% discount on prescription lenses for sunglasses. Alvin used some fancy machine to take measurements of my face for the best possible fit for my RX lenses. I picked out a black ClubMaster (KP charges $ 199; here it’s $ 149, Ray-Ban’s MSRP).
It’s so convenient for customers like me that LensCrafters has a lab on the premise to «make» prescription lenses. My new Ray-​Ban RX shades were «made» in a few hours in the store’s lab and ready to pick up the same day!
Everyone was courteously attentive to me and made certain my new ClubMaster RX shades fit me comfortable and properly!
I bought a pair of Maui Jim non-​RX shades directly from MJ (because I had a promotional discount) — new color: Hawaii Blue mirror coating on a pair of Baby Beach. I brought them to LensCrafters several times for adjustments to the nose pads and ear hooks. Alvin, Gabriel and Silvia adjusted them for free and they were very courteous. Thank you very much to them all!
Now that I have all these Kool eyewear I have no places to go :(. But it’s all good!

First off, I want to say that the EyeExam 2000 optometrist that did my eye exam, Dr. Vineeta Chanda was absolutely outstanding. I tried to look her up on Unilocal to give her 5 stars, but could not find her listed. She was patient, very competent, and took the time to explain the exam process and all of her findings. One of the best medical professionals I have ever dealt with.
Now, on to LensCrafters in the Newpark Mall. I felt like a piece of meat when I walked in. Lethargic customer service, condescending sales people, and a constant feeling like they were trying to get as much money out of me as humanly possible. After the exam, I looked at a few frame selections, and asked them to price them out for me. They could not explain why my HRA insurance card did not work in their establishment. Every pair of frames that I picked out ended up being severely overpriced even after my insurance was applied. And no breakdown of the price quote. Just a random number barked out to me and a blank stare and a condescending, disrespectful attitude.
I decided to try my luck at Target optical in San Mateo (please check my review of that store!) and had a great customer service experience and found a reasonably priced pair of glasses that were delivered faster than I expected.
I should have learned my lesson back in the 1990’s when a LensCrafters optometrist tried to withhold my contact lens prescription after I paid for the exam because I told them I wanted to purchase my contact lenses elsewhere. She only listened after I filed a complaint with the Better Business Bureau and threatened to sue.
Don’t shop at Lens Crafters. These people don’t care about earning your business and they will try to overcharge you.

I have been here twice already to get glasses and both times I have had an awesome experience. I was assisted by Sarah who really helped me and even made sure I got my AAA discount. I had an idea of the style I wanted and she helped me find it in my favorite color. I was there toward the end of the day and I was not made to feel rushed which is really important to me. They took their time to complete everything and to take my measurements. I have enjoyed the times I have come here.

My family has been a customer of this place for quite a few years now and thru different Doctors and staff, I have always been happy with their service.
My most recent visit was on Saturday with my 2 girls and we our annual comprehensive checkups like every year. This time it was a new Doctor. Dr. Dong. I was very impressed with her.
Dr. Dong had a very friendly personality and immediately made my kids very comfortable. She took her time with each one of us, specially my 6 yr old and we left very happy. Also the Girl upfront were very nice. (sorry I forgot the name. Shiraza?). They made our exprerience very easy quick for us. We would recommend Eye exam of California without any reservation.
Oh yes the coolest part of my last visit was this new camera they have which takes amazing High resolution pictures of your eyes eliminating the need for irritating «Dilation» Saves time and aggravation. The whole exam was very reasonably priced specially for people who don’t have vision insurance.

Overall we have not had a pleasant experience with Lenscrafters at the New Park Mall.
My daughter instantly found glasses she loved and we purchased them with their insurance on March 11, 2014. The glasses were accidentally fell and broke so we went to get them fixed on March 24, 2015 and we’re told they wouldn’t honor the insurance or do anything for us.
I called the corporate office that day and was told they would call me on Thursday and I haven’t had a phone call.
I also wanted to purchase glasses for myself the sales person and manager was pushing me into a style I didn’t feel comfortable in and I do not like that they just rush to make a sale.

I don’t remember who helped me, but she saved me from picking the wrong pair of glasses for my petite face! Luckily I caught a sale, 50% off lenses. I’m used to paying way too much for glasses and new prescription with frames I’m not even totally happy with. I only paid $ 284 for my prescription and Ralph Lauren frames. And they were made in one hour!!! Whaat?!
I had the perfect experience here. Thank you kindly, LensCrafters!

My 77^th review and 7 is my favorite number!
I’m not sure why they have a lot of bad reviews. I got my prescription glasses and contacts here. I was able to get the glasses in an hour. It was quick! I would say that they provided the best service to me. For the contacts, I never liked wearing it. The thought of taking it off and on is killing me. This is the second time I fit for contacts after a good recommendation. All my questions was answered and they made sure that I know what I am doing to make sure that I will not regret wearing contacts. I learned a lot of new stuff! They didn’t let me get out of that room until I completely learn the proper ways of putting my contacts on and off.
The doctors are great, the staff are very friendly and assistive. I know I waited a few minutes every now and the but it didn’t matter. I was happy during my visit!

Went there this morning (3÷6÷14) and the people there were very friendly and helpful. I walked in looking at sunglasses and was greeted within a minute. The optometrist helped me select some sunglasses and got another friendly coworker to help me with my vision insurance and purchasing.

I am not sure what the bad reviews are about to be honest? I hadn’t been to the eye doctor in about two years and needed to badly! I thought about getting a new eye doctor but didn’t feel like dealing with finding one, so I came to Lenscrafters. I had been here before and had pleasant experiences with them. And this time was no different. Definitely call and make an appointment. I feel like they are more helpful when an appointment is made versus a walk in. The doctor was really nice and helpful in finding the right prescription for my glasses. The ladies at the front desk who check you in were also helpful in determining what my insurance covered. I have eye insurance as well as AAA and they helped me to figure out what would be a better deal. I like that they have designer glasses, too. I wear my glasses every day, so I want something quality and that’s going to look good. I’ve been here for four different years’ eye exams, bought two pairs of glasses, one pair of sunglasses, and can say that I haven’t had any issues.

Wanted to give this place a quick shout out for there Service and their knowledge for the latest eye specs! They have a neat eye machine that will take pictures of you while you try on different eye glass frames to show you how you look in each pair. The Optometrist attached to Lenscrafter is really nice too. I didn’t like the first pair of glasses and they gladly returned it and swapped it for another pair of glasses no questions asked after 1 week of wearing them. I really do recommend this place for all to try out!

I came in yesterday for an appointment with the eye doctor Dr. Vineeta Chanda at 5:20PM. I came in a little early since I was able to get off work a bit early to come to the exam. The male employee (I didn’t get his name, sorry!) did my pre-​screen exam and he was such a nice person. After, I had the eye exam with Dr. Chanda. She was very nice to work with! She was able to answer all my questions and everything. After my exam, I was told to wait to have one of the associates check me out for my contacts. The doctor had told me that, even with my insurance, I would pay about $ 125 out of pocket for a year’s supply for my contacts. I was happy to hear that, but unfortunately, the associate that helped me didn’t see it that way. I knew it would’ve been a bit more than $ 125 because of my co-​pay and everything, but I didn’t think the total would come out to $ 320! That’s double the price the doctor gave me. I questioned the associate as to why it was so much when the doctor had given me a different price. She just said «that’s just what it is» with such a disrespectful attitude. I wish I got her name. She was some skinny Latina with badly drawn eyebrows.
I basically give 5 stars to the doctor for a great consultation, knocked 1 star off for not being able to give me colored contacts (only because I have astigmatism and the doctor did inform me that no other company makes colored contacts for astigmatism anymore. sadface!), and because I really did not like that I had to pay more than what I was told by the doctor. Idk why I didn’t just go elsewhere for my contacts. Ugh.

Very unprofessional. The «retail manager» or whatever her very official title was melted my $ 400 Dior frame and then AFTER doing that she realized that they can’t change the frame. That’s a LOT of unnecessary damage.

After how many years of being blind I’m able to see again!!! Went to lens crafters and I was able to book an eye exam & bring home a pair of eyeglasses all in the same day. Staff was really helpful & friendly. Thanks Lens Crafters at New Park Mall, I love my Ray bans :))

Had an eye exam today and experienced fantastic customer service.
Iryena (sp?) did my pre exam and was friendly, courteous and engaging.
I found a pair of frames I loved and had no trouble using my insurance, every employee I encountered was polite and helpful.
I didn’t have an appointment and was seen within 45 minutes of arriving at the mall. They were even able to email me the photos they took of the frames I tried on.
The only reason it’s not 5 stars is because I have terrible vision and had to spend a lot of money out of pocket even with vision insurance.

Plus: they carry Burberry frames
Minus: «about an hour» is really a two-​hour wait, even though they said it will take just a little over an hour.
Plus: they carry Burberry frames (what can I say, I love Burberry)
Minus: their only promotion is frame + lens. I will never understand a pricing structure where it costs the same amount of money for frame + lens, versus lens replacement on an existing frame.

The manager, Nicole, provided excellent customer service.
She was attentive, energetic, and very positive without coming off as insincere.
Nicole went out of her way to try to if the Hayward location had the frame I wanted in stock so that she could potentially get it to me faster. Essentially, she is the reason I had a good experience.
My order was ready when promised — no problems.