Zuzai Eye-Q Optometry

I’m only giving this place one star since Unilocal doesn’t give us the option to give no stars.
I have no idea why I came back here but I guess it’s because my entire family goes here and it’s convenient for us? The staff needs some help with their customer service. Wouldn’t you find it rude if someone was speaking in a different language in front of you while laughing? Well, one of the staff asked me a question, and because there’s a language barrier, I asked her kindly to repeat her question. She looked to her coworker and spoke their language and then they both looked at me while they were speaking and started laughing and said nevermind… That’s really rude because are they making fun of me? Are they scamming me with how much I have to pay for my glasses? I believe they really need to work on that.
It’s unfortunate that the Doctor is nice, although it did seem like she was rushing too. Oh well, I won’t be coming back here anyways because they might make myself and/​or other customers feel bad again with their lack of manners.

I took my mom there for eyes checkup last week. Dr. Lin was really patient and knowledgeable. She spent quite some good time listening to my mom’s situation and provided her helpful tips and professional opinions. The staffs at the optometry were also very friendly and supportive. They helped my mom pick a frame for her new glasses! Overall, I really loved their service.

We’ve been there for 6 years. They have many selections. The ladies in the store are nice and friendly. They send us a reminder every year. We always make an appointment before we go. So no need to wait. Their service is very good.

I have been visiting this place for almost 4 years for my 2 kids. It’s located in the middle of my favorite shopping mall. That’s how we found it. They have pretty large selections of glasses and the price is not that bad.
This year they sent a post card with $ 5 discount coupon. It’s perfect timing for my kids new glasses.
We made an appointment for eye exam and went there. Both my kids eye sight got worse and they needed hi index glasses. The owner explained about different kind of hi index glasses of quite expensive price. We didn’t understand well and an eye doctor tried to explain but it sounds like she didn’t have clear understanding either.
We didn’t have much choice and chose one with reasonable price.
I can see that owner tried to help but it didn’t really work.
Go this place if you know what you want clearly.

Do not go to this place unless you are chinese. They will simply ignore you if you don’t speak cantonese or mandarin. Staff is not friendly and seems like they just don’t want or need your business.

Excellent Drs. The only downside is there is always a wait but when the Dr. finally sees you, they are efficient. I came here because it’s close to work, making it easy to stop by at lunch or after work for my appt.

Wow… Stay far far far away from this place. Firstly, we came first thing in the morning so we were the first customers, the owner (?) still had us wait 20 mins just there doing nothing while she was on her computer. The least she could do is take out a few frames so we could try them on so that we do not have to waste our time waiting, even when we asked her she wouldn’t do it. She tried to sell us the store sample glasses at regular price saying that they do not order glasses and that the only stock they have is what is physically in the display cases. WTF!!! I’ve never seen a store sell only sample frames at retail price, she refused to order new ones for my friend because she was using her friends insurance to pay for the frames. Even despite the bad service, my friend really needed frames and didn’t have time to look at other things so she was going to buy it and asked the owner to help fit the glasses for her… the owner/​lady wouldn’t even do that… she just pretended to mess with it but didn’t do anything. I could go on and on about how horrible this place is but I’m just here to warn you guys if you need glasses/​frames/​lenses… BEWARE!!! This is the worst and most unprofessional optometry store I have ever been to. The owner is not only cheap and selfish… she is extreamly dishonest. Beware and Becareful. Their ratings speaks for itself.

I came across the store because a restaurant I like is near the store. However it is far from where I live.
I had my exam ok speed and got my glasses 2 weeks later. However, something was wrong. Somehow they polished the rim that the reflection bothered me so much that it was unusable. They told me to fix it I had to pay for some anti-​reflection coating for almost half of the cost of my glasses and it took another 2 weeks to come back. Still, it did not fix the problem. I did some research and asked them to try this. This time they sent back to get it unpolished and it finally was ok. So from the time I had my eyes examined, it took about 2 months before I actually could wear my glasses. And the extra coating probably did not matter. Money wasted
The bridge was not set right, but they wouldn’t fix it. They had some girl monkey it with some tool and handed it back to me. It did nothing.
Another two months later, the screw that held the frame came loose. I had to make a special trip to take it back to have the fix it. Another two months, the other side fell off. I told them perhaps they should offer to replace it with a new one for me. The manager sneered at me saying it was manufacture’s problem not theirs. I was really disgusted by their attitude and left.
It was a brand new glasses I purchased. Why should it have so many problems? Though they said I could bring it back any time to get it fixed, it was not fun when my glasses fell off in the middle of the day and I needed them to drive home!
Before I had this pair, I was wearing one that lasted 15 years without needing any repair. It wasn’t flexon, so after some bumping, it finally gave out and the need for the new glasses.
Don’t ever patronize this store again. Their service sucks. They are expensive, and they products suck.
Updates:
I ordered my glasses at the Lion City shop in March 2008, but didn’t get it capable of being worn until May. In 2 months, the ear piece fell off twice. They gave me an extra screw and suggested that I get a screw driver! yes, for a brand new glasses.
Now in early May 2009, the bridge suddenly snapped in two pieces while I just left my driveway driving.
A friend of mine told me frame should have some warranty. So I tried the branch at Foster City.
They told me the my glasses has passed one year warranty but they will try to help me. We will see if I actually get my glasses replaced. That will be another post. By all means, stay away from Lion City one. Their service suck and the people there do not know anything about glasses.
Less than one month after I got this replacement frame, one of the lenses fell off while I was traveling. I went to a local eye shop to try to get it fixed but the staff told me the lense was grounded too small for the frame, and I had to get the original shop to redo the lense. I went back to Foster City shop. They would not promise to fix it for free saying the lenses only had 3 months warranty on it. I left the shop. I will never deal with them again.
Don’t ever buy from them unless you want to be disappointed over and over again.

This optometry is located inside the Lion plaza building (near the end).
I have been coming here for over 3 years, and the service has always been great! The doctor and her assistance are really friendly.
They are always very accommodating when it comes to making appointments. I was able to schedule an appointment on the same day!
Sometimes I would have to wait about 20 minutes before the doctor was free to see me. It was understandable considering she had customers who arrived before me. Its only fair to see the customer who came first.
Everytime I visit this optometry, I notice they tend to be busy with customers, which is a good sign that people come here. =)
I’ve ordered new glasses here, and it only took about 1 week. I did not see any problems with my glasses, too. They fit perfectly, and there were no scratches.
I’ve ordered my contacts here, too. They usually arrive within 1 week. The prices are reasonable for contacts, too. Its great how they give you free contact solution when you order contacts.
The female doctor definitely knows what she is doing. She has gotten the power for my eyes correctly. After telling the doctor which one (a or b) is better, I do notice I can see much clearer. When I told her my eyes in the past was red, she checked my eyes immediately. She put some drops in, and looked at my eyes. After examining my eye, she informed me that I have dry eyes and prescribed me with better contacts.
I never noticed the doctor rushing through the exam. She has always been really good and thorough during the exam. After the exam, she comes out to make sure I’m ok in terms of which contacts or glasses to order.
I noticed all the glasses frame are locked up in the display case. I guess this is to prevent theft. When I see a frame I want to try, the opticians are always there to open the case and give it to me to try. I like how the opticians are really patient, too. I tend to take a while to choose a frame, so they didn’t seem to mind taking out many frames for me.lol.
I’d definitely come here to order more contacts or glasses. =)

Waited 1 hour to get seen. The store was closing so the dr was rushing me through the exam. She also walked out of my exam to help another patient try on glasses.
Got my glasses a week later and they got the order wrong so I had to wait another 3 weeks to finally get the correct ones. This was after I had to explain to them for an hour that the glasses werent right– they kept on insisting that they were fine– which really was frustrating.