20/20 Image Optometry

I’ve been a patient of their practice for almost three years now, and I didn’t have any problems with them until my recent visit. First of all I love Dr. Nguyen, she is professional, funny and down to earth; however this bad review is solely due to my latest experience there with the front desk staff.
About a couple weeks ago I drop by having them adjust my loose frame for me, they took my glasses to the back for adjustment; a couple minutes later came back and told me they broke it trying to adjust it. They told me they will call the manufacturer to order me a new frame but that process will take a week or so. I left with my back up glasses that was kept in the car (thank god for that)
About 20 minutes later I received a call from them telling me since the frame is more than 2 years old it has been discontinued, and the broken frame is considered as normal tear and wear. The only thing they can do for me is to glue it back for me. As I was in complete shock all I could do was asking them «all you can do is to glue it back??». No further apology or anything from them. I was so upset I send my husband back there the following day to pick up my glasses (and yes they did glue it back for me, I guess I should have thank them for saving me the work?)
Two weeks later I was still bother by this whole event as I now have a broken frame that was glue back together so I don’t think I can have it adjust ever again without breaking it. So I decided to call them and asked to speak to Dr. Nguyen directly because I am curious what she thinks about this situation. (As I really believe my frame wouldn’t be broken if they have been more careful while adjusting it, and to blame it on normal tear and wear is just hard to believe.) They told me that she wasn’t available and took a message for me, and it’s been almost a week I still hasn’t gotten a call from them.
I am starting to look for another optometrist office now since I need a new pair of glasses and ²⁰⁄₂₀ image optometry doesn’t seems to care about their patient/​customer.

Love this Place and the People in it!!! Always willing to help a patient out in every way. Dr. Linh Nguyen very professional and always makes sure to give a patient options. Her Team is Top Notch!!! Very Helpful and Understanding of the patient’s needs and wants… Thorough in explaining medical benefits and offers payment options… They GO ABOVE AND BEYOND… Thank you — Loyal Customer for 4+ years… because once when you find a doctor who truly helps, able to communicate and has a team that has the same philosophy as self … WHY ask Why!!! Like a Great Mechanic — they are hard to find so once when you find one you keep going to that person for their service and expertise…

This place is great and the optometrist is so caring! Highly recommended, guarantee you’ll never go anywhere else!

Dr. Linh is the nicest person I see once a year. I’ve been coming to this optometry since 2013, and she has always been very professional, caring, and friendly. She really cares for her patients’ eye health — she never just runs the tests and calls it a day. Instead, she’ll give you a detailed overview of your eye health and potential problems that can be prevented by healthy habits and practices. Highly recommended.

I had my eye exam and very first contacts fitting this week and Dr. Nguyen was wonderful. She was very informative and patient. Her staff is very friendly and helpful. I was able to get an appointment the same day and there was no wait! I am very pleased with my experience and will definitely be back. Thanks Dr. Nguyen and staff!

Dr. Linh is pretty amazing! Her personality puts you at ease right away. Made the right decision coming here after being with a different opt for 10 years. She also takes her time with patients and makes sure you understand what’s going on!

Higly recommend this place. This place is awesome! Great selection of glasses, Great service, friendly staff, and Dr. Nguyen is very knowledgeable & funny. I like the fact that She takes her time with, so you don’t feel rush. I’ll be seeing her again :)

We have been going here since 2008 … Great doctor however in 2013 They cannot get your glasses order right. Go somewhere else but them. The first time the frame they had was broken … The second time they used the wrong frame … 3 weeks later no glasses and they want us to go back again … LensCrafters here we come.

This place is HIGHLY recommended!!!
Dr Nguyen & staff are friendly and professional. Thanks for taking good care of all my family members.

Dr Nguyen is my new found optometrist who puts interest in her patient more than the displayed products. She has my trust to refer my family there.

Friendly doc and Staff. But limited collection of sun glasses and prescription glasses are bit over priced.

First let me say I’ve been ‘seeing’ the doctor sence 2009! She’s not only a great doctor but someone with true compassion when it comes to your personal needs… When you go see a doctorcat say kaiser they collect your co pay see you for 15min without really looking at you bc they are behind a computer… Coming to see Sr Lee is more than a breath of fresh air it’s a one on one treatment that she puts her heart into what she does! I can’t thank you enough for treating me with such kindness & real compassion!
Thank you

I found Dr. Linh’s optometry office on Unilocal a few years back! I have to admit, she is the best optometrist I have ever had. She is very sweet, friendly, and on top of her work. I have never had a disappointment coming here. There is a wide variety of glasses and sunglasses to choose from. There have been occasions where I wanted a certain type of frame and she did not have it in store, but was happy to get it ordered for me as long as they carried the brand at their location!
Dr. Linh is truly amazing and I will continue to go to her for all my optometry needs :)

The doc is great as she has a great personality and answers your questions patiently. She is very friendly and professional. I have been going to her since 2008 and I’ve had no issues. They also have an awesome selection of glasses, if you have to wear glasses, do it in style!

Dr. Nguyen is awesome! Not only is she the best optometrist I’ve been to, I wish all other medical professionals I go to were more like her!
I was about 30 weeks pregnant when I went to Dr. Nguyen’s office for the first time because my prescription needed to be updated. The office is very clean. Mandy at the front desk was very helpful, she didn’t come off as abrasive at all, like the other reviews had mentioned. She was able to answer my questions about billing and the process of ordering new glasses. Dr. Nguyen did the eye exams and was very personable throughout the whole experience. She told me that a pregnant woman’s eyesight can change after she gives birth, so she recommended that I come in for another eye exam after my baby is born. Since my insurance only covered one eye exam a year, she told me she wouldn’t charge me for the second exam.
Fast forward to 3 months later. I came into the office for the second exam and the first thing that Dr. Nguyen said to me upon seeing me was «Sally! How is the baby??» Keep in mind that this was only the second time I’ve been in her office, ever, and although my name and pregnancy was probably written in the doctor’s notes somewhere, I was very impressed! Got my eye exam done, vision didn’t change, and no charge. :)
She is also very knowledgeable and answered every single question I had, whether it was about my astigmatism, prescriptions and pregnancy, how my glasses fit, my dry eyes. everything!
I definitely recommend Dr. Nguyen to anyone!

Overall I like the consistency and quality of care that I recieve at ²⁰⁄₂₀. I feel that the receptionist is a bit abrupt and sometimes not very friendly. You can usually get same day appointments which is nice. They have an awesome selection of frames to choose from and some great choices for sunglasses.

I called for an appointment a 2020 Image Optometry for a vision exam and was given an appointment on the same day. The staff is very professional and the inside is very clean. There was very little wait time and I saw the optometrist in about 10 minutes after some standard pre-​tests
The optometrist [Linh Nguyen O. D] was very professional and very thorough. She has a contagious laugh and a cheerful personality. She answered any questions I had and I didn’t feel at all like the appointment was rushed.
I would definitely recommend her to anyone who needs a vision exam. They also offer contacts and eye wear.