Express

Columnist pant from Express garner compliments when I wear them to work! The clean lines and classic prints such as plaids and herringbone are classy yet stylish.
I also just bought my first two pairs of jeans from here and let me tell you they were worth the price.
The super soft skinny jeans fit like a glove and don’t need to be broken in like other denim that lacks stretch.
They pair perfectly with a plaid shirt or simple tank and are easy to dress both up and down.
They’re a little pricy but are definitely quality construction and if you wait until they’re on sale the price is actually on par with a lot of other jeans.
Express just had 50% off all items in the store for pre Christmas sale and so I finally got the pair of distressed jeans I’ve been contemplating.
My fiancée also loves this store for slacks and nice shirts. I also found him a nice tie here that he has worn on special occasions.
Overall pricy but good quality.

This store is my favorite Express store to shop at. They have a great selection of women’s clothing and their store associates are so friendly and helpful, in-​store and over the phone. I had ordered a sweater online and unfortunately ordered the wrong size and was looking for it in a store near me. I spoke to John over the phone and he went out of his way to help me and although we weren’t able to find one at a few locations, he was still a pleasure to talk to even during this holiday frenzy!

Customer service should be evenly distributed. All guests should feel welcomed no matter their appearance. We all can’t be OC housewives. Shopped with my daughter today, she went one way I went another. While I shopped, I had people willing to assist me; she on the other hand had NOT ONE person acknowledge her presence. As a result she spent zero dollars in that store. It’s 2015 people.

Love this location! Great selection of women’s clothing. This season offering some very nice styles that are office appropriate. Service was excellent. Tho only suggestion I would have for them is to sweep out the dressing rooms before opening. The long strands of black hair on the floor was a little disconcerting when trying on white jeans. Otherwise highly recommend.

Exceptional customer service! I went in yesterday 20 minutes before closing, and the sales girl who greeted me immediately helped me find what I needed!
Not only were her suggestions perfect but she was incredibly sweet despite the fact that I came in at the last minute.
The gentleman who rang me up was also beyond helpful, and really made sure I left happy without feeling rushed at all.
Thank you!!!
This staff really cares about their customers and I would absolutely recommend this location!

Express hires great people because the customer service is awesome at this location. I have not had one bad experience with the floor staff or cashiers. I love the layout and the item choices. Always some unique pieces and great staples in tons of colors. The sales are great and yesterday everything in the store was 40% off. They have a men’s section as well. I find the clothing is well made not cheap. Always a great find at a super price point.

Managers should probably be counted in for quality service. Today I sent my daughter and her dad to get a dress we saw online (on sale) and in palm desert (on sale.) However in this store they were told it «wasn’t on sale because it was a high demand dress.» Thank you Olen for this completely WRONG information despite being a manager. A helpful hint for you would be to trust that your customers are not idiots and perhaps SCAN the item in question. Instead you sent them in their way without bothering to confirm pricing. It took a call from me asking you to check to find out that we were correct. Sadly you, a manager blew any sale AND ensured that a customer left your store unhappy. Despicable service. Perhaps the stock room is a better area for your skills.

This place is terrible. I’ve been to this location before and it was never this bad, but last time I was there I dropped what I picked out and walked out I was so disgusted.
I was never once asked if I needed help (I did) and wasn’t even acknowledged. I was in the back of the store for about 20 minutes trying to dig through jeans to find sizes and no one comes to check on me. I would have asked for help if I could find anyone that worked there. When I finally find some sizes I need, I’m walking around looking for a fitting room (the one in the back was closed off). An employee notices I’m wandering and she says «oh do you need to try that on? The fitting room is over there (points) just take any open room.» Okay, I work in retail and that is poor customer service.
Well I walk into the fitting rooms and every single room has discarded clothing in it. so I pick the one that has the least amount of stuff and close the door. To my horror when I turn around and look at the room, there are visible dust bunnies floating around on the floor and stains on the wall. I didn’t want to take my shoes off. So take my shoes off and stand on them without touching the floor. Once I find a size that fits I want to pay and get the hell out of there. So I grab my jeans and walk out only to stand and wait at the counter for a few minutes with no one looking at me. I watch an employee folding things look up at me and then back down and keep folding. ABSOLUTELY UNACCEPTABLE.
Like I said, I’ve been in here before and it was never this bad, but I will NOT be returning and I work in the mall!

If you love Express like I do, you will find that this particular location has a limited selection and is quite small. So as a store location I give it 3 stars only.

The wait in line to pay for yr items is ridiculous for a saturday afternoon! Two sales people. Argh!

Extremely high quality clothing that I absolutely Love. Can’t wait till I can buy more clothes there!

I used to love Express just like everyone else. But Express doesn’t change it’s style it’s always the same. I saved a fortune going to Macy’s and finding clothes for a better price. Like Ck, Hugo Boss etc…
This is just my opinion…

I’ve been a fan of Express since the days of Structure. This location has a decent selection and the service is solid.

Like: Good spacious Express. Dog friendly! Friendly and helpful staff!
Dislike: The prices if you don’t have any coupons! Parking at Fashion Island.

I try to avoid this place at all cost. Why? Because there’s always a damn sale!
My New Year’s Resolution was to only shop for clothes when there is a sale or for a complete outfit. So when I went to Fashion Island and saw the «40% off the already clearance items» I dashed for it!
Usually clearance items are rejects are crap per se, but not here. I find the best things that are on sale. I love how organize they are for their sale and clearance items. Most places would just throw them in a random pile or rack and ruin the clothes. Here they put it by size and color. Nice.
I normally wouldn’t come here unless I need something professional looking or for a sale. All their items are great quality, great craftsmanship, fashionable, and timeless. Sometimes it could be a little pricey but that’s the price to pay for beauty.
Hi I’m Jackie and I’m a shopaholic. =]

Three Words people: Recycled Toilet paper!
Thats what the material feels like at Express! I haven’t shopped at Express or «Structure» or as it was known back in the day in a long time! I had bought some some shirts back in the mid 90’s when everyone thought it was the «place to shop»
But my problem is the fabric isnt good quality, it falls a part, and this may be TMI but THE CLOTHES CAN SMELL REALLY BAD!
True Story: I lift a lot and work out and I worked out in an old Express T shirt and since I sweat like a Rotisserie chicken this shirt was soaked in sweat. I washed it several times but the «Eau De Gym» scent didn’t seem to come out. It still smelled like a dirty elliptical machine!
The Bottom line: Whenever I see an Express store, I take the express route and walk quickly past it!
I will stick with Banana Republic and J. Crew. Ill pass…

I’m just visiting a friend in Newport Beach, so I’m not here to review anything — I’m on vacation. But this Express was so bad, I’m compelled to review it.
We were at Fashion Island to grab dinner, and I had to pick up a sweater since the weather’s a bit colder now. I have a lot of clothes from Express, so thought it would be good place to go. Well I go in the store and look around for about 10 mins. No greeting or acknowledgement from any of the salespeople — instead it seemed they tried hard to ignore customers. Normally I find Express stores pretty friendly, so this was strange.
After I picked up 3 prospective purchases, I went to the changerooms. A worker said I couldn’t go in because the changerooms were full. I thought no problem, but then someone else (a caucasian woman) came and asked for a changeroom — and the salesperson said sure and unlocked a room for them. WTF?!
I was in a rush, so I tried on my sweaters outside in the store. I just set all my stuff in front of a mannequin, since the workers were completely oblivious, they probably wouldn’t care if I mess up their display. Well, one sweater worked out — and I decided to buy it. The person at the cash gave me a 20% discount because I had to wait so long in line. But the whole changeroom experience soured me on this location.
I will go to other Express stores in the future — and I’m not sure what this employee’s problem is. Gender bias, racism, or whatever. But this was just a bad experience. If I wasn’t in a rush to get a sweater, I would have walked out and went somewhere else. Don’t go to this Express location.

Please hire smarter people. I have only shopped here once and I probably wont’ come back. I bought my husband and sweater for Christmas, he liked it but didn’t love it. We went to refund it, the total for the cash refund was 78.89 so we gave her .11 to get 79.00 back, the person helping us couldn’t figure that out… oh boy.
I take responsibility for the next part… I asked if the sweater had been marked down and it was, by 40% so I thought that we would want to keep it. I can understand how this could be confusing. I guess.
I say ok we’ll keep it, or buy it back, she tells me that I can’t buy it because it’s been more than 14 days since I bought it and that she needs to hold it for 24 hours, but if there’s one on the floor I can buy it. Ok, that make sence, people try and scam the system, except I haven’t even been in town for 14 days! so how could I have bought it 15 days ago? She then tells me again to check on the floor for another one… why oh why? anyway we ending up getting it for 40% but it was a long and drawn out process.