Newport Beach OB-Gyn

I dont really know how to feel. Dr Hargrove herself is so so sweet and made me feel as comfortable as possible while visiting. I was referred to her for and IUD placement right before I turned 20. I had it put in mid November, experienced some cramping and bleeding a week later. So I called and they got me in for a check up and ultrasound and everything was fine. Well, about a month or so later, I was experiencing heavy bleeding and extreme cramping. I called and they had had me talk to the triage nurse again who insisted it was normal, but scheduled for me to come in again for a check up. Little did I know my IUD was making its way out and had to be removed that day in the office. Dr Hargrove was so sweet and apologetic and wanted to know if I wanted to re-​insert. I had felt amazing since it was put in, so I came in 2 weeks later. They did an ultrasound at the same time as the insertion to make sure everything went in just right. Everyone in the room even said how cute and small my uterus was (this is a VERY important part, just keep reading) Well, 2 weeks later I started experiencing the cramping and bleeding again, but the bleeding kept getting worse and worse. The triage nurse said the same stuff as before and I had informed her about what happened and she said «no its normal just take some advil». So, I trusted her and did that. The bleeding and cramping was worsening. My mom (whos a nurse) spoke to a Dr she works with and found out if you have a small uterus, IUDs are extremely dangerous and the uterus will reject it. I called to get it removed or an ultrasound and they couldnt get me in for another week and half, planned parenthood wouldnt remove it, and neither would urgent care. I wanted to see if I could just feel the strings and I literally pulled out the IUD because it had fallen so low. Dr Hargrove and the staff (besides the triage nurse) have been so sweet, but I have to go to a new Dr and am traumatized and will never have anything put in my body again.

I have Dr Hargrove as my OB/​GYN. She has been wonderful! I think they may have gotten better staff (based on reviews) because I have had a great experience with everyone so far. The Dr. is caring and really took the time to explain a few things to me, that could have been very stressful. The staff has been wonderful working with my insurance (HMO), they had things submitted quickly, and they return all my calls in a 24hr period, basically unheard of for most offices! I will definitely be a patient here for as long as I can.

Dr Hargrove is a great Dr. She really gives you the 411 and explains everything you have questions on. She goes into depth on you and your baby. The front desk girls are ok. They can use some better customer service skills. The ultrasound tech is amazing. She really gives you all the details on you baby’s anatomy.

Clown show. Office staff lazy and refused to vet insurance (anthem PPO) Required patient with acute problem to miss appointment. Never have seen an office run like that.

It has taken me a long time to be even able to write this. I lost my baby son at 15 weeks due to Dr Riccis and her triage nurse negligence towards me and repeated refusals to even let me have an appointment to come and see a Dr when I was in desperate pain and begging for help!
I begged the nurse on the phone day after day, that I was not feeling well and I had begun to bleed. She was always abrupt, rude and uncaring — and kept saying if I was bleeding there was nothing they could do and to go to ER. She did not want to know — and kept fobbing me off… So i did. Twice! I went to HOAG ER. They told me they could not see any cause for the bleeding and my baby was well — and that I needed to see my OB for further investigations !! And to be seen immediately! Even when speaking to the practices on call Dr on the phone over several nights — they said to get an appointment to be seen immediately the next day! But would the nurse let me have an appointment. NO! Go to the hospital!
We can do nothing to help you!!!
Well, in fact they could have saved my baby if they had seen me — I lost him to an undiagnosed UTI Infection. Had SOMEONE at the practice agreed to see a desperate woman — in pain and tears — some simple antibiotics could have saved my son!!!
But — it went on — and I bled and in pain — until my body pushed him into my vaginal passage. I called my family Dr and begged her for help and she called an OB that I had never seen and told him that I desperately needed some help! He agreed to see me– even though he had no duty of care towards me. It was too late — he was dead.
I then had to sit in the ER waiting room for 3 hours at the HOAG hospital — to have him taken out. After this u was put through an unnecessary D&C… I was not in a fit state to understand??? Why would I need this??? The ER Dr had already taken out my baby boy??? Why to make some $$$ !!!
I have been broken hearted for 2 years and I will never forgive them for what they did!
I look back and cannot believe that a DR would refuse to see her desperate patient!
Why do we have OB’s if all they are going to tell you to do is go to ER when things are looking like something is wrong???
To make it worse — in 15 weeks — DR Ricci had not even seen me! I would go for my appointments — wait 1.5 — 2 hours over my appointment times — only to be told that I’d have to wait even longer to see her but could see her PA instead!
Had they seen me — done a simple urine test and listened to my symptoms — my son would be here! I hope you are all happy with yourselves!

Whoa.
It’s such a bummer that some people have found this practice to not have met their standards… because my standards are as high as they get and I have continually found this to be a practice that excel’s at organization, cleanliness, safety, and educating /​spending time with me.
I have worked in 2 Dr.‘s offices in my past, and I can tell you readers strait up — bad reviews happen at even the BEST places… but it’s important to know why so you can look beyond some and decide if you’re willing to give a new office a shot. Some women are just hormonal from pregnancy (which makes sense with this being an OB/​GYN) and nothing can make them happy (rightfully so — pregnancy hormones suck). Some women are delusional and expect to not wait in a waiting room for their turn, and some women are just (I have to say it) strait up crazy. I’ve experienced all of these types of women in my past in an office and these are the ones unfortunately who find the time to harp on anything they can on Unilocal.So readers who are reading this practice’s reviews for the first time, I hope for your sake you read my review and take it seriously, because you will LOVE this office.
I see Dr. Hargrove and couldn’t be happier. She spends SO MUCH time answering my questions, she is an extremely smart, warm, empathetic person, and she shows up when things happen! My husband called 911 one morning when we had the exact symptoms Dr. Hargrove took the time to educate us on and told us to look out for… symptoms that require immediate medical attention. Thanks to her, my husband knew the moment things were not safe and to Hoag I went. While at Hoag, not 1… not 2… but 3 Doctors from Newport Beach OB/​GYN showed up. This is UNHEARD OF for a practice!!! It’s amazing. Each introduced themselves to me and I couldn’t have felt safer with each Doctor. The first showed up just after I arrived at the hospital when Hoag notified Dr. Hargrove. The second, Dr. Stephanie Ricci, then came by. She introduced herself and asked if I had any questions, she gave me all the support I needed and made recommendations on what I could do to bounce back to optimal health once I got back home. Additionally, Dr. Hargrove came to my bedside very quickly. Just as usual, she spent so much time with me, she answered all my questions, her bedside manner was the most wonderful thing my husband and I could hoped for. Such an amazing TEAM of SMART Doctors who truly care!
So if you’re reading this… just visit this practice. It’s amazing. All the Doctors, all the front desk people, all the Medical Assistant’s, the girls who answer the phone, the girls who call to remind you about your appointment… all of them are courteous, patient, kind and do their job very well.

The negative reviews shock me! I love this entire office. I see dr Hargrove and she and the nurses are amazing! Great bedside manner. Reasonable wait time. The best is the triage nurse. She never makes me feel bad or like I’m overreacting when I call. She is very knowledgable and reassuring. I had my first child at Hoag and didn’t like the hospital but will have my second baby there because I love Hargrove and her office so much. If you are looking for an obgyn office that treats you like a person, not another chart, this is the place! I recommend her to all my friends.

TERRIBLE EXPERIENCE with office management and staff. But I love Dr. Hargrove.
Unfortunately, dealing with the office has ruined my experience; to the point that I will not return.
Problems Include:
(1) inability to answer phone calls;
(2) inability to return phone calls/​voicemail/​emails;
(3) regular problems with «network system», which is routinely used as an excuse as to why they did not get your email, or cannot process your request;
(4) excessive wait to see the doctor (a routine visit takes approximately 3 hours);
(5) rude office staff who will immediately put you on hold once the call connects and then leave the line on hold for 20 minutes;
(6) lack of communication (and note taking in your patient file) between staff members, which leaves you consistently have to start from «square 1» every time you call, i.e. you have to tell a lengthy story for the staff to understand what the problem is because NOTHING is included in your chart;
(7) extensive delays in processing routine requests such as prescription orders being placed, and medical records being requested/​submitted;
(8) poor appointment calendaring — on more than one occasion, I was told «Oops, we must not have formally entered that date and time for your appointment, so you’re not able to be seen today. Can you just come back another time?» Then, when you give the name of the person that scheduled the appointment, and confirmed, they insist that you’re at fault.
It’s been a real shame, because Dr. Hargrove is a great doctor, however, it’s the office staff that you have to deal with regularly, and they ruin it for her and the patients.

I love Newport Beach OB/​GYN!!! I’ve been a patient of Dr. Ricci since my first pregnancy 8 years ago. She ALWAYS takes the time to listen and answer any questions. She has a wonderful way of explaining everything!!! Her knowledge, kindness and obvious concern for her patients is so refreshing. I have referred several friends to the practice over the years and they always thank me!

I have been going to Dr. Hargrove for some time now. She is an excellent OBGYN. If you want the best, go to Dr. Hargrove. By the way, the staff is amazing.

Dr. Hargrove is nothing other than perfection!!! She has made my pregnancy experience amazing. I am 34 weeks pregnant and I actually love being pregnant. I fall in the high risk category and Dr. Hargrove has always made me feel like I could ask her anything and never be judged. She has the bed side manner you wish all doctors had. In addition, her front desk staff is welcoming and when I call (multiple times) to ask questions about my pregnancy, Melanie the triage nurse goes above and beyond to help me. Thank you Dr. Hargrove for being the absolute BEST!!!

The office staff here is atrocious. They’re rude, uncaring, and unresponsive. I like Dr. Hargrove, but bad experience after bad experience with the office staff have finally made me switch doctors. This was not a decision I made lightly. I’m now on my fourth pregnancy (2 early miscarriages, one healthy son, and I’m currently 14 weeks into a very healthy and happy pregnancy) and I’ve been with this office throughout all of it. However, the last time I went there, I was expecting my first ultrasound appointment. I was standing right next to the woman when it got scheduled. The physician’s assistant told her to schedule me for an ultrasound. I get there and they tell me that it’s just a check up, that they have no ultrasound technician there that day. They didn’t seem to care that they had made a mistake, one staff member even rolled her eyes at me. Sorry, but I’ve had 2 miscarriages (both of which I found out about during ultrasounds) and I was ready for my ultrasound that I’d been waiting 5 weeks for. This wasn’t the first time I’d been treated badly by this staff either.
So now I’ve switched to another doctor and I’m much happier with the new office. If you want professionalism and courtesy, don’t go here.

Not the best experience. The dr was nice and one of the nurses was nice, but I have lost my confidence In drs.
Found out I was expecting and gave them a call to make an appointment. The nurse was nice and said that I was scheduled for Tuesday. Friday I noticed a bit of dotting and was worried went to my dr who sent me to the ER. After six hrs they told me I was expecting but they could not tell if anything was wrong and to go to my obgyn. I went really anxious to see if anything was wrong. Turned out that my appointment was for the next tuesday, but they were able to see me then. The dr was nice and said that everything was good. I lost the baby that night. Worst night of my life. Call the obgyn the next day and they didn’t say much just to rest (who knows for how long) and get a blood test.
It’s been almost three weeks since I’ve taken the test and I haven’t heard squat from them. I really wish they would have helped me with this but maybe they have too much to do that not worry about a girl going through her first pregnancy and miscarriage. Personally I feel I should know why this has happened to my body.

I couldn’t ask for a better ob to go through infertility & pregnancy with. Dr Hargrove is nothing short of amazing. She takes her time and makes sure to answer all your questions. I have never once felt rushed or pushed to the side. The staff has done some revamping in the last couple months and you can tell the difference. They are much more friendly and aren’t a hassle at all. The wait is standard for a doctors office and the outcome after the wait is worth it

Terrible experience, between trying for a week to get someone to pick up the phone (even using the emergency option we couldn’t get anyone to answer). The 9:30 appointment when we got finally seen at 11:10, there were not enough chairs in the waiting room and at least three people were stood up for over an hour. You expect to be able to get hold of your OB-​GYN during a pregnancy, it’s a level of comfort knowing there someone there when you need them, we even had another practice call when I was required to take amoxycillin, we got a response on that 5 days later… It’s unacceptable. DR Lee is very good at her job but the infrastructure /​admin side of the business is severely lacking.
We went to Dr Catalin Marinescu down the street a little and he and his assistant Adrianna have been nothing but amazing.
We were seen immediately, we get an ultrasound on every visit, Dr Marinescu gives you his cell phone, he always answers, calls you personally, you have a web portal to see all your results when they come in, he is thorough caring and very very professional. We are so happy we found him after the constant worries of trying to get seen or even speak to someone at Neeport Beach OB-​GYN
The spacious waiting room with coffee machine /​water, flat screen TV playing PPV movies at Dr Marinescus is just an added bonus!

After thorough research in finding s new Obgyn to deliver baby 2 I am over the moon happy with my decision. The office is clean and neat, the staff was great, and dr Hargrove was nothing more than wonderful. I didn’t feel rush or shoved aside. She took a lot of time to get to know me and my health issues I have and actually felt she cared about it. I am so excited to have picked this doctor and staff to be the ones guide me through this pregnancy. I truly am happy I found her.

Rude staff, rude doctors, minimum 45 minute wait every time.

I liked Dr. Jennifer Lee, she is very friendly and professional. Overall I’m satisfied with my c-​sec child birth. She did a great job. (After the surgery, I have seen my physician and demonologist and they both told me that my scar looks great like plastic surgery :)
However, the office people are very rude and not helpful at all. I was thinking it is because I am a foreigner but now I know it wasn’t after I read some peoples reviews.
It seems like all phone calls go to their message box directly (I have called them at least 10 times but no one never answered) and even I left some messages, they didn’t even call me back until I called them again and press 1 to talk to somebody. They literally abounded the patients.
One time, I called the office because I was going to be late for my appointment due to 405 fwy big cars accident (We had to drive HB to Irvine office the morning). The super rude bossy office worker said «Be here in 10 min, ok?» And hung up on me after I explained her why I will be late and also told her that I can even reschedule…
I could get there 8min later than my appointment time and was able to see Dr. Lee after little bit over an hour wait. FYI, all my appointments had never started on time because of their tight scheduling! I had been there to wait 10−15min earlier than all my appointments.
Another appointment day, I didn’t know that my appointment had been rescheduled until I went to the office. The stuff at HB office apologized but I felt like I was abounded again. They should called and notify me about my appointment is rescheduled especially I still had c-​sec pain and I was with 6weeks old newborn baby then. They didn’t respect my time and situation at all.
I recommend Dr. Lee but definitely not the office people. Hopefully they read all those negative reviews and improve their service otherwise they ruin people’s chance to see the great doctor.

I love Dr. Hargrove. She is always gives me a hug when I see her and spends as much time as needed w/​me to get all my questions answered. She even fought w/​my insurance to get a Fragile X test approved and was able to confirm i had a genetic anomaly that only affects ¹⁄₈₀₀₀ people! My primary care doc was pretty impressed and so was I. Now I know why I am hitting menopause so early, but it’s better to know than not know.
Her staff has been able to get me in on short notice for visits, but yes you will wait a little while in there. Sometimes I’ve waited as long as an hour. Her nurse Abagail is VERY poor w/​follow up. I would watch out for her.
But overall it’s worth it and I HIGHLY recommend her.

I’ve been to the office 4 times, each time I had a negative experience. My issue isn’t with my doctor, she’s nice enough, it’s more with how the office was run. The office staff is rude at times and usually disorganized. Each appt I’ve gone to I waited between 30 – 60 minutes to be seen. I went in only for a flu shot today and waited over 45 minutes. When the nurse came to get me, she was cold and dismissive.
My questions and concerns have been blown off by the triage nurse and I don’t feel like she was qualified to help. I had a weird muscle spasm in my back when I was about 10 wks. I called the office unable to walk and wasn’t sure what I should do. The front office girl paged the triage nurse, it took her 40 minutes to call me back. When she did, her recommendation was to sit in my car with seat warmer on. I explained I couldn’t walk and had a back injury years ago that may be effected by the pregnancy and wanted to know if I should be doing anything. She seemed annoyed, told me she didn’t have my chart, suggested i call my pcp… she was not helpful in the least. At my next appt I spoke to my actual Dr and she gave me a referral for physical therapy, actually helpful.
If the doctors could get better staff I’d stay, but I’m looking for a change ASAP.