The UPS Store

I would not normally ship a package this late during holidays but came in around 4:30 tonight and it was busy but they were very quick and super friendly. Really nice people who despite a busy time were very polite and helpful. The reviewer that gave 1 star amazes me. I had something that weighed a little over 5 pounds and the cost for 2 – 3 day delivery was $ 12.94.
This is a great place for all your UPS shipping.

The biggest ripoff store!!! $ 100 to send a college diploma??? Seriously??? Without even giving us a price she just grabbed it took it in back and packed it for $ 75! Couldn’t understand a word she said! Soooo slow even driver was waiting for her. Should have trusted my gut feeling and headed to post office!!!

Very pleased with the service here. I had a UPS package from Amazon stolen from my front porch and want to make sure that never happens again. Now, each time we receive a package, I get an email right away, even saying who the sender is. Never have to worry again about a missing package. The women at the counter are very sweet and helpful too.

I love that this is close enough to walk to. It is in the same center as Ralph’s and CVS, next to ZPizza. I needed to drop off a package for return and they were still open when I got off work. The employee that helped me was really nice.

Literally the best experience I’ve ever had at a UPS Store. I printed out a shipping label online, I had a box but I didn’t have any packing tape. I went into the store fully expecting to have to buy tape just to ship it, and the manager said no problem, he’d tape it up! Amazing customer service, and super convenient location!

Absolutely terrible. Manager is so rude and will never return.

I have used this store’s services for five years, both for personal purposes and things for our small business. I love the people who own it and work there. They always make it pleasant to do business with them, even during the crazy holiday times, and I am always confident that they take special care of whatever I’m asking them to do. Kim Miller Cleanrite Laundry

Came here a few times to ship various items back to Amazon. Lady at the front counter has always been nice and got me in and out in a few minutes. Even helped me select the right sized box. And item shipped without delay and without any issues.

They are very friendly and helpful here and I rarely have to wait. I find this is the case in most UPS stores, but I like this one in particular because it’s usually the same lady helping me every time and it’s nice to see a familiar face when I go in there. Thank you for helping me with all my UPS needs! :)

Done with going to the post office. Was in an out. They were busy but still very helpful and trying hard to get the job done.

They get the job done, but the staff easily gets distracted. If the phone rings, or another customer comes in, they start working on that before they finish helping you.

I came here to drop off a few packages that I was returning to Amazon. There were 5 items and on the return labels, 4 of them were going to the same facility. I placed all 4 items in one large box together and brought it in (opened) and asked to ship the 4 items together and the last one separately. I figured this way, it would save valuable packing resources and Amazon has never had a problem returning multiple items together to the same facility. The girl at the counter told me that since I had 5 shipping labels, I had to ship them separately and all of them would have to be in their own boxes (of which I could pay for, of course).
I asked her if it made sense that since they were all going to the same place, why couldn’t they just go together? That’s not very logical, is it?
She ended up giving in, and wasn’t pushy and relatively friendly enough that I didn’t feel the need to make it a big deal but it still left a bad taste in my mouth.

This franchise sold and the quality of service is sub-​optimal. That’s the problem with franchises. I’ve had a mailbox there for multiple years and its just too bad they don’t get it or treat long standing customers well.

Very friendly service.

This is the worst UPS store ever. They over charge by an insane amount compared to other stores. Most of the employees barely speak English. They make promises the don’t keep.
I went in to mail a frame and was quoted 50 bucks for packaging alone. I went to another store and was quoted 15 bucks. go figure!
I had to mail a letter so I regrettably gave this place another try. One letter to be mailed to a city a hour away cost $ 4.15??? You got to be kidding me. I said whatever just do it and I pulled out my debit card and the owner who speaks little English ask if I have cash… lol. You already are charging me 300% more of what you should and you want to make me feel bad for using a debit card because it cost you 75 cent charge… never go here!!!

The staff here is great. Rachel and Sara are very informative. I have used this UPS Store for shipping and notary services. Rachel was my notary. She was organized and took her time on my documents. I look forwarding to recommending this UPS Store.

Great location, excellent service. The staff are always friendly and fast-​the opposite of the post office. I had documents that needed to be notarized and then sent certified mail, they were able to do both! I also needed to send my sister her portion of our grandmothers china which Rachel packed and shipped and every piece arrived in perfect condition. It was reassuring that I was able to insure it just in case. I had a thousand question because the china has more than just sentimental value and Rachel and the manager answered everyone one. I’m very impressed. I am so happy I found this place.

This UPS store has the best staff. They are always helpful. They provide UPS services and postal services plus they have knowledgable notaries and unique retail items.

This place is lame. They are not UPS they are a franchise and are privately owned. They used to be mail box etc. They do not carry the way bills for you to ship corporately because they do not make any money if they do. They quoted me $ 60 for a box going ground. He wrote the weight and measurements on the box. He told me that I had to go fill out the bills online to use my corporate account and that he would not tell me how much it would cost if I did it that way. I went to the actual UPS in Aliso Viejo. They were amazing. They were nice. They had wayward bills. AND THEY TOLD ME THE UPS STORE LIED ABOUT THE MEASUREMENTS AND WEIGHT!!! She re-​measured and it was in a cheaper price category. I saved an arm and a leg going here. Just go to the real UPS on Brookline in Aliso Viejo.