Bellagio Spa and Salon

Worst experience ever. It was my first time here and I had high hopes since the salon is so close. I made an appt for a blowout today and let the receptionist know it was my first time. Usually, I hope that the receptionist pairs newcomers with experienced hairstylists. Nope, I wasn’t so lucky.
When I entered, the receptionist was nice but brisk. She announced my arrival to my hairstylist in the microphone. No one appeared for 15 minutes.
Finally, my hairstylist, who had been just 3 feet away from me the whole time, greeted me and started my blowout. She washed my hair and started blow drying. She burned me a few times by leaving hot round brushes in different parts of my hair like hot roll curlers and seemed surprised when I mentioned it was hot on my neck.
She had barely started curling my hair when she announced she was done. I looked up and saw a big frizzy mess. I was shocked and told her I wanted more defined curls. She looked annoyed and started to curl my hair. By the end, I was left with frizzy hair with semi defined curls and the odor of a gallon of hairspray. There was so much hairspray in my hair that my baby kept sneezing for the rest of the night.
The best part of the whole experience was the shampoo. They use really good smelling shampoo. The worst part was not the $ 65 I spent, but the hour I wasted on hair that I could have done better at home. From the reviews, it sounds like some of the hair stylists are great. Unfortunately, I wasn’t so lucky today.

I called last minute this afternoon because I was feeling really ugly with my self inflicted dye job. After a few awful experiences with various hair stylists, I have been hesitant to go back to blonde. Today, I took a chance and called Salon Bellagio and took whomever was available. They said my stylist was going to me Mina.
I started getting nervous, because I have serious trust issues with hair stylists after everything I’ve been through with them messing my hair up! My hair tends to turn orange pretty easily, and I warned Mina of this as well as showed her pictures of my ideal look. Keep in mind, my hair was a hideous shade of dark brown so I was not too optimistic that my hair would turn out a nice blonde color.
Throughout the entire process, Mina was very friendly, easy to talk to, and knowledgeable about hair. She made me feel comfortable and she was nice to be around! After we were done, I was shocked by the results!
All of the horrendous brown was gone, and instead, Mina had created a beautiful, icy blonde look that was EXACTLY what I asked for! Never in my 10+ years of getting my hair professionally done has a stylist been able to do this! I am still so happy and this made my entire weekend!
I urge you to try Mina out if you’re looking for a good blonde color. She was amazing and I already have my next appointment booked!

I’ve been getting my haircut by the same stylist for 10 years but I don’t want to give up her name to keep her from getting busier than she already is.

I must say I absolutely LOVE my hair color that the Hair Feri did and even the assistant was extremely nice and helpful. BUUUUTTTTTTTT!!!
I can’t and I mean absolutely CAN’T stand how short she cut my hair!!! She cut my hair THREE TO FOUR INCHES SHORTER WHEN I ASKED FOR A HALF OF AN INCH TRIM!!! My hair went past my boobs and now my hair ends closer to my shoulders and I am sorry that’s a HUGE DIFFERENCE!!! It really upsets me as I wasn’t planning on getting a cut but she was the one who suggested the trim and now I have to live with her mistake! I am sorry ladies you know when you are trying to grow your hair out you don’t want someone who is going to CHOP IT ALL OFF!!! All of my hard work that took me months were simply gone in seconds…

My family and I have been a client of Mina for the past three years and very impressed with her professionalism and attention to detail. Every time I come back from my hair cut my wife says OMG this is the best hair cut ever. The management needs to know that Mina is truly an asset to their establishment. Just recently Mina introduced me to Shayda for a massage and it was the best experience ever. I walked in with a miserable stiff neck and she took me in immediately. After 90 minutes of wonderful massage I felt brand new. She even send me home with her spacial peppermint oil cocktail to use after a hot shower to relax my muscles. What a wonderful experience, I was blessing her all the way home. Thank you So much to Mina and Shayda for an amazing experience.

Shayda a is amazing. I have enjoyed many massages but never have I had such a terrific therapeutic massage. I am sure Shayda added years to my life! I typically have super tight muscles and getting them to release is a great challenge. Shayda made me so relaxed I could hardly walk. I am visiting the area and have scheduled a second massage because I don’t think I will ever find someone so good again. That is saying a lot because I have had massages all over the world and from massage instructors. Book now before the word gets out and her schedule is full!

I have debated for 3 months to write this review and couldn’t resist. Since I found him on Unilocal,I felt inclined to review him on Unilocal.I got the worst haircut ever from Chris Pedroarena. All I needed was a cut and some partial highlights. I described the cut I wanted and asked if he needed to see photos. He said no, so I felt secure that he knew what cut I wanted. I almost cried when he was done. I went in a week later for him to fix it. I insisted on showing pictures. He blamed the whole «mistake» on me that I didn’t ask for the correct thing/​use the correct terminology. He never apologized. Well even after photos, I still didn’t get what I asked for. I can honestly say I hate my hair still. Think twice before you get a cut and color from him. He doesn’t listen to verbal descriptions or know how to copy a picture of a haircut. Yet he acts like he’s got it covered. Horrible!

Brooke is fabulous! She sheared and colored my hair to perfection! I walked in frumpy and left feeling sassy and updated! I will be back, 5 years committed to an «ok“look, bye bye! Helloooo new look and thank you Brooke! Oh. and she is a sweetheart! :)

Very impressed with the service of Chris Pedroarena! I went in with black hair after bleaching it… It was a mess. He knew exactly what he was doing, he works quickly and I loved it. He also suggested the Keratin treatment for my frizzy hair which only took about an hour and half, I got that done two days later. I love my hair now! It’s brown, it’s manageable, and I’m happy I found a hair stylist I can keep.

I absolutely love this salon! I followed the stylist Brooke over from her previous salon because she is incredible. Aside from being extremely talented and always walking out loving my highlights, cut and style, she is a sweetheart and such a pleasure to be around. She’s so accommodating and always works with my hectic schedule to fit me in. She goes above and beyond for her clients and I recommend her x 1000! She’s just as great with color as she is with highlights.

I am a client of Mina at Crystal Cove. She is one of the best overall Salon Bellagio Crystal Cove is excellent in management. Mina just did the exclusive Kera silk straightening for me 2 days ago. She did such a good job. Kera silk is new in Europe especially in London. Ladies you should all try this especially at Salon Bellagio Crystal
cove.

I have been Nancy’s client for years and she is absolutely amazing! She knows how to cut my curly hair so that my hair looks great natural. She is great at layers and thining my hair out. I love this new salon! It is so pretty and everyone is so nice!

Supervisor and management at this location deserve a one star, but I gave this review an extra star because of my fabulous experience with masseuse Julie and was also very pleased a few other times I visited this salon. I recommended Bellagio Spa to five of my friends. We went there this past Saturday for the total relaxation package. I asked Nikki (receptionist) if she would honor a 10% group discount. She spoke with her supervisor and told me yes earlier last week. After I confirmed via text on Friday that we would keep all 6 appointments for Saturday, Nikki called to say she could not honor the group discount anymore since the combo package was already discounted. There might have been a miscommunication between Nikki and her supervisor initially (that was never explained to me). Due to the fact that it was such short notice (not sure if that was done on purpose or not), I was not able to book 6 massages any where for the next day. I told Nikki to give my friends the 10% discount, and I will be responsible for the balance. I ended up paying an extra $ 92.50. That was totally fine with me as long as all my friends had a great time.
An hour after we left, I received a missed call and message from the receptionist on duty that day asking me and another friend to come back and pay the extra $ 25/​person because we were given a glycolic facial treatment. We were never informed that was going to be an extra charge as we thought that was part of the treatment. One of my friends and I had the same esthetician that day. The dark hair esthetician simply asked if I would like to try the glycolic cream. I said sure thinking it was included. She did the same to my friend. Seems a bit too sneaky. My other friends who had a different esthetician were fine.
I admit Nikki was responsive and helpful in working out a schedule to squeeze in 6 appointments between the Newport location and Irvine location for Saturday. However, the supervisor (don’t know her name) is ridiculous!
Whatever the reason was, if it was your mistake, you suck it up. This is NOT about the money but rather a matter of principle. No business is perfect. I judge a business based on how they handle situations. I have dealt with many businesses and most go above and beyond for customer service. Bellagio Spa needs to learn a thing or two from the Ritz Carlton and Nordstrom about customer service. They just lost six customers. If I were the owner, I would re-​evaluate the supervisor and the whole management system.

Had an amazing experience today with stylist Nancy Morales! I have been searching for as a salon for some time now and I’ve finally found it! She did a great job with my color and cut and I even loved the style she sent me home with. Definitely will be back and highly recommend her. She knows what she’s doing and she’s super cool!

Abby is a wonderful stylist she’s been doing my hair for years! She fixed my awful color job I got done by another stylist and made my hair look good! So glad she’s my stylist In not sure what I would do without her!

Just got the most awesome haircut with Abby — she made me look like a Rockstar — no classier — if you want short and stylish I would recommend her with absolute confidence !

One of my worst experience in a salon. Spent over $ 300 to get the wrong color, a 5 minute haircut because the stylist (Abby) made me sit for an hour under the heat so she could attend to another client. Because of the delay in the hair, facial was cut short yet got charged more than list price for it. (Apparently the aesthetician (Suty) did more than she was supposed to in the shorter time… which i don’t believe since this was not my first time getting a facial here) in short… Save your monies and go somewhere else. The receptionist did not say as much a sorry when I told her about my experience.

I moved to Crystle Cove 10 years ago and was on the lookout for a convenient high end Salon for my services. I’ve experienced excellent services in the past so my expectations are very high. I called Salon Bellagio and scheduled a deluxe facial with Soodi and she not only met my expectations but exceeded them as well. This was HUGH!
SOODI takes pride in her line of work and to this day she gives carte blanche service.
Let me explain, My skin type can be a bit of a challenge. I have large pores and oily skin, and have the tendency to break out. I feel so fortunate everything went well with my first tryout facial with her. From here on out, I’m truly loyal to Soodi and Soodi only!
I travel often so I schedule my facial with her before I leave town and wait it out until I get back. I’ve had so many offers to see other estheticions but I always wait it out to schedule with Soodi.
I highly recommend Soodi, and I guarantee you, YOU will have the same positive experience as I have. soodi is Quality, Compassionate, and she will WOW you.

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I always come to Jennifer Anders and she is AMAZING! She always goes above and beyond and exceeds my expectations. Zero complaints! I always get compliments on my hair. Highly recommend her!

Parvaneh is amazing; she knows so much about hair and really listens to what you want. I had been referred to Parvaneh by a number of people who have been going to her for years and after I had attempted to dye my own hair for the first time, which turned into a complete disaster, I drove from Los Angeles to see her for a color correction.
I started off with my natural brown hair and partial highlights. When I dyed my hair black it left shades of blue that I tried to correct by dying my hair light blonde, which left my hair with strands of black, blue, and orange. I came to her with pieces of black, blue, and orange hair and I needed a color correction to get my hair back to its natural dark brown color without any damage.
Instead of bleaching my hair, Parvaneh did a nonaggressive full highlight to lift brown from my black hair and then toned all of my hair to correct the rest of my hair color, which resulted in a natural shade of dark brown. I am more than happy with my results and my hair looks better than it did before I colored it. I left the salon with dark brown hair and a natural shade of brown highlights. I was really nervous before my appointment because I am extremely picky about hair and really care about not damaging my hair, but she exceeded my expectations. She also does the best blowouts I have ever seen on every type of hair; there is no need for any flat iron. Not to mention, she is so sweet and goes over and beyond to make sure you leave happy. My hair looks amazing, and I cannot thank her enough!

Place is very nice. People are super cool and the stylist who did my hair «Feri» was great. Highly recommend her and the Salon.

I have been going to Salon Bellagio for 16 years now! I originally went to the one in Irvine and followed Feri to Newport! I have been through many stages with my hair through out my teenage years and twenties red, blonde, brown highlights, and what not and through out those transitions I will only let Feri touch my hair! She is as sweet as they come and I always tell her if I become famous she is going with me! Believe me one time I had to go somewhere else, not by choice last moment thing, but I came right back to Feri and i will never go anywhere else! Even if I am desperate I learned my lesson! It’s so funny because literally I think all of Orange County goes to her or at least everyone I know lol I always bump into someone there it never fails

Very elegant establishment, cozy, one stop shop for all your beauty needs… and the cutest little boutique/​flower shop… I love it here!

I’ve been going to Salon Bellagio for about 12 years. I used to go to Irvine location since it was close to my house, but I love Ferri and I followed her to Newport Coast. She has great instincts about color and a perfectionist. Always pleasant and patient with my Pickiest attitude!!! She is a professional and a great stylist. I wish she was closer to me since I live in Laguna Niguel now but that’s okay she is worth the drive:)