Eyesite Optometry

If you need an exam, go here. If you need frames, go here. There is no better place.

Dr. David and his staff are amazing, honest, thoughtful and ultra professional they are a credit to their profession. Best experience thus far.

Komal and Rick are so good at what they do! I love coming in to see them
What I can really appreciate is that they are super friendly and fun, organized and efficient! They take insurance and have another location where they do your prescription lens locally, which allows the process time to receiving the glasses extremely quick! They always call me a few days after I place my order to tell me that my contacts are in store! The location is really convenient too!
Thank you guys! Much appreciated

I got an initial eye exam from them in Nov 13. The doctor (David) was in such a hurry, he got my prescription off by 0.25 for both eyes.
I asked for Zeiss lenses and was told they only provide VSP manufactured lenses for VSP customers. After some teeth pulling, I was told they can do Zeiss. 5 – 6 days after that I got a call from them saying that the lab where they had sent the frames didn’t have Zeiss or didn’t do Zeiss or some such and they had to send it to another lab. Fine. Another week or so later, they called me that the glasses were back ready for pickup so I drove there right away. As soon as I put them on I couldn’t see clearly and got a headache. Told the associate Rick about this who tried to convince me that I needed to wear the glasses for some time for eyes to get used to them. Complete nonsense! Also asked why the receipt from the lab had double notation for each eye to which he replied that the lenses weren’t actually exact and the two notations indicated an upper and lower bound within which the lens falls. Complete lie (just two diff ways to write the same prescription, as later clarified by the doc).
Went back for a repeat exam 3 – 4 days later. The doctor wrote a new (corrected) prescription and they sent the frames to a lab to put the new lenses in again. On Dec 18, Friday got a call that the new lenses had arrived. Went to the store right away, only to discover that I have to tilt my head all the way back to see normally. Any other position –and things are blurry. Told the associates about this. They promised to let the doctor know and have him call me. 4 days later, on Tuesday, Dec 22 I called the office to see what’s going on since I hadn’t heard from the doctor. Was told that the doctor was with patients but would call before end of day. No call.
Called again today, Nov 23 and was told the same thing. He finally called me back (5 days later) and told me that he had been out of town (first time I heard that), didn’t know what the issue was, 5 weeks and no glasses was no big deal and that he is willing to refund my money. He told me that I needed to take the glasses to the store so they can take out the lenses and give me a refund. Fine. I wanted to clarify that the lenses could be taken out AT THE STORE and didn’t require another round trip to the lab and was told by the doctor (David) they could. WRONG again! It’s going to take another week to get my frames back.
So let me summarize — 5+ weeks and 4 trips to Eyesite Optometry later I have neither glasses, nor frames. This place is a DISASTER! The support staff especially.
I have been getting eye exams from this place for at least 5 – 6 years. Needless to say, I won’t be going back. Truly disappointing.

Update from my last experience: I went back in and they are totally standing behind their glasses and trading out them even though its been over a month. No arguments, no fuss.

Found Eyesite through my insurance website (VSP) and a friend. They were very friendly from the time I called to make my appointment and during my exam. I was very pleased with Dr. David’s professionalism and was very easy to talk to throughout the exam. The front office staff were also very attentive and helpful. I would recommend Eyesite to my friends and colleagues.

Awsome job all around! My personal experience at the Newport Coast office was nothing less than outstanding. The entire staff was very professional and accommendating. Dr. David Rosenblum performed my eye exam in a very timely manner and did an excellent job. They also have a wonderful selection of glasses by a variaty of top name brands and the glasses that I purchased were ready and delivered within days. I would definitely recommend Eyesite Optometry to anyone in need of an Optometrist or just a new pair of glasses.

My boyfirend and I have been going to Eyesite since they were in Cerritos Mall. (10 years now?) and have always had an excellent experience with all staff (mall, Cerritos stand-​alone store, and Newport store.) Are they the cheapest outfit in town? No — but I do believe that you get what you pay for — from the Doctors to the staff to the selection of frames and lens treatments, Eyesite offers top-​quality goods and services. I’m a glasses girl and boyfriend is a contacts-​guy, and we are both very satisfied repeat customers. (And we are both picky customers!)

Went here for the first time today to get my eyes checked and my first pair of contacts. This is the nicest looking optometry center that i have ever been in with a lot of different high end brands and styles of eyeglasses and sunglasses to choose from. The staff was great, Jennifer helped me and was very nice and friendly. I saw Dr. David and he was very professional, knowledgable, and addressed all of my concerns. I would highly recommend this place and will definitely be coming back.

I bought a Groupon to get my eye exam and frames. First off I want to say I don’t know how Eyesite Optometry receives 3 stars. I made and appointment on ¹⁄₁₇. I showed up 15 minutes early and noticed how nice this place was. The optician Dinora helped me out right away. My wife and I picked out my frames and Dr. Sy came out at exactly 11am my appointment time. After my exam I asked him about getting a prescription on my sunglasses. He said he could not cause of they type of plastic my sunglasses were made of. He showed me some he had in the office. After all this Jennifer helped me out with the rest. She said my frames would be ready in 7 – 10 days. I received a call to pick them up 7 days later. I picked them up the next day and they were ready for pick up and she remembered who I was. I had a wonderful experience here and I will recommend Eyesite Optometry to anyone.

Everything about the office and staff is extremely unorganized from start to finish. Would not recommend and would not go back. Definitely should have gone to Costco, it was the darn Groupon that I fell for.

There is a massive disconnect between the doctors (father & son team) and the office staff. I bought my glasses at their Newport store, but picked them up at the Cerritos store since I live in Long Beach. They could never find my records because their computer systems aren’t linked together. They have to remote desktop into the other store to find records. Very annoying watching them fumble through their system. For what they charge for eyewear, you’d think they could afford an IT guy to link their two systems.
Dr David examined my eyes in Newport and prescribed progressive lenses. He was the highlight of the experience, very professional with a good personality for patients. But thats where the good experience ends. Somehow my prescription for progressives didn’t get through the cracker jack staff and they cut me single vision lenses. When I went to pick up the glasses in Cerritos, they said they had no record of my glasses, or me for that matter. You’d think if they didn’t find me in their local database, they’d ask, «did you buy these in Newport?» After going back & forth they found me in their other system and were able to find my order in Cerritos
I had tried on a gold frame in Newport, but was told it was also available in chrome and brushed finishes. So I ordered the chrome. Pretty much there were only two things they could screw up on this simple glasses order: Lens type, and frame finish. YUP. 0 for 2. Lenses were cut as single vision and they used the brushed frame.
All of this was explained away as being my fault by the office staff… Suzette has a very condescending manner about her and was convinced all the mistakes were made by me. «No. you told us brushed»… and the kicker was… «well the prescription said progressives but you refused those because these are single vision lenses…» Does that make ANY sense? The Doctor that owns the joint tells me I need a certain type of equipment to see near and far, but I decide to ignore that and wont be able to see anything closer than 5 feet in front of my face… It confused me, I said I can’t see my speedometer, is this normal? I’d never had progressive lenses before.
They had to recut my lenses so I told them to change the frames too. I had to press pretty hard with the lovely Suzette, stressing that I would never have told them to forget the progressives. The mistake was blatantly theirs but she wasn’t willing to acknowledge that or humble herself with an apology.
The glasses I needed were pretty much a generic 46 yr old guy setup that could have easily been made at Costco or Lenscrafters, but I had a LIVING SOCIAL deal and decided to go there since it looked fancy & higher end. Had I known it would take 3 trips and a month of my time to get new glasses, I wouldn’t have even entered through the front door. Be VERY careful with this group. The people that worked with me in Newport have all been fired…
As my father always says. There’s no such thing as a free lunch… or… buy a nickel get a nickel.

Short review:
After 5 sets of lenses & 3 eye exams I still have no glasses.
BUYER BEWARE! Make sure u get what u paid for. I paid for hi index lenses as shown on my receipt, but they gave me plastic lenses & thought they could get away with it. EVERYTHING WAS AN ERROR ON THEIR PART, & I never received ANY apologies. The total miscommunication of the team is ridiculous!
Full review: Worth reading
I left the store really angry & upset, u would too if after 2+ mos of driving back & forth & not receiving decent glasses. I’ve had a day to calm down & writing this w/​a clear mind.
I was enticed w/​a Living Social deal. I went to the Newport location b/​c they offered the frames that I wanted. Mina greeted me. I told her I was there, to replace my 8 y/​o glasses & to compare prices w/​Costco. She came up w/​$ 494, which incl. & exam, frames (frms), Hi Index Lenses & A/​R coating. I was in. I looked for frms w/​Mina & found a pair I liked. I then had 2^nd thoughts about the frame I chose; they were not «me.» Mina tells me if I am going to get new frms they should be totally different, I agreed. This initial exp. was great.
1 wk later, I went back & picked up my glasses & I ended up hating the frms I picked, I should have gone w/​my gut feeling. Dorinda helped me look for something I would feel comfortable in & I left feeling good.
1 wk after, I returned for my glasses and left happy. Ffwd 5 dys later, I was having terrible headaches, nausea & fatigued eyes. I brought these glasses to the Cerritos location (it’s closer to where I live) & told them about what I was experiencing. I got a 2^nd exam w/​Dr. David & got a new R/​X w/​diff. astigmatism. I asked to get a new frame b/​c the other ones I found, obstructed my peripheral vision. Dr. David suggested Salt frms. Suzette helped me look for another, but I wasn’t able to find 1, mind u, she never showed me any Salt frms. I agreed to go back to Newport & look for frms the next day. Jessica helped me out & I settle on a pair of black Salt. frms.
1 wk later, I checked to see if they had the same frms at the Cerritos location & they did, I was pissed b/​c I could have saved a trip. But I was happy that they were willing to make me a new set of glasses. I left w/​the new glasses that I was happy w/​. Again, ffwd 5 dys & I was having the same symptoms that the previous glasses gave me. I called the office & told them this & they told me to bring the glasses back & they would make me new lenses.
2 wks later, I went back & picked up my glasses. I could immediately feel the diff., no headache or adjustment period needed, it was like I put on my old glasses. Qyunh the tech, told me that they did me a favor, b/​c they upgraded me to Hi-​index lenses. THIS CAME AS A SHOCK B/​C THE ONLY REASON I DID BUSINESS W/​THEM WAS THAT I WAS GETTING HI-​INDEX LENSES, frms & exam for a great deal. I checked my receipt & indeed it says I paid for Hi Index 1.66 lenses from the beginning. I overlooked this b/​c I was finally happy.
A day later I noticed that my eyes were inconsistently blurry, & when I move my eyes to look to the L or R, I experienced blurriness. I shrugged it off as stress. After a wk of this, I couldn’t stand it any longer, & I begrudgingly went back & told Suzette about how I felt. She got Quynh to recheck my PD & it was incorrect. I never received & apology for this error. I also bring up the point that they were not doing me a favor b/​c I paid for hi-​index lenses. Suzette told me if the person quoting me fudges the #s, she automatically w/​o notifying the customer, will switch it to lower grade lenses. I expressed that the receipt is a contract & I should get what I paid for. WE COULD HAVE SAVED SO MUCH TIME MONEY & GAS IF THEY JUST GAVE ME WHAT I PAID FOR!!! She never apologized for this. I could tell she was at the end of her string. At this point I was so fed up, but I needed a new pair of glasses.
Yet again I get another exam, this time by Dr. Sy… boy was he an a-​hole. He pretty much man handled me & forced a R/​X on me. I assume he got the story on what a bad person I am. During the exam, I told him what I was seeing was blurry & cloudy. I was so tightly squeezed between the eye contraption & chair that I was getting hot, I asked if there was mist on the machine & he said NO & rushed me out the door.
Ffwd to yesterday. The 5^th pair of lenses. I put them on & immediately freaked out! The glasses were insanely off, ½ of my field of vision was enlarged & the other ½ was ok but not great. In short, Suzette comes over & says we can no longer help u, & gave me back my money minus the eye-​exam. I could see in her eyes that she was saying GET THE F OUT OF HERE!
Dr. David, u might want to retrain or hire new staff incl. the receptionist. They are the 1s that are costing u & me time & money. Was any of this my fault? I deserve an apology! Also will wearing incorrect lenses a wk at a time have any long term affects on my eyes? They’re not feeling like they used to.

From the time you enter this facility and have been greeted by Suzette or Tiffany or any of the smiling faces you will immediately notice the attention to detail and customer service.
A father and son team Dr David and his father Sy. Together they have many decades of experience. The eye exam is completed on the most modern and accurate diagnostic equipment available. They do not guess anything they will only let you out of the chair once everything is 100%.
Once you have decided upon your lenses and frames they will sit down with you and thoroughly explain all the options and features and make recommendations because they actually care that you are happy in the end.
I will not purchase or do anything optical with my eyes with anybody else as finally I have found absolute perfection in an unwavering team of professionals

I bought a Livingsocial deal to get my eye exam and contact lenses. Having worn contacts since I was in the 7^th grade I knew to call the Dr. to make sure the the «Contact Fitting» cost was included with the $ 79.00 Livingsocial deal. The lady on the phone assured me that I didn’t need to pay anything additional for the exam and so I was excited and booked my appointment for the very next day.
When I arrived I walked into a beautiful optometry office with nice higher end glasses and sunglasses. I was asked to wait for a bit for the 2 girls that were helping out someone else. Dr. Rosenblum was gracious enough to help me to get all started. The only reason I am giving this place a 3 star is because of Dr. Rosenblum’s great and through examination. I never got such a great fitting for contact lenses and trust me I’ve been doing this for a longggg time! When Dr. Rosenblum first started bless his soul he seemed like he hasn’t really gotten used to using the computer because he is a bit older but non the less he kept the conversation going and the time I spent with him was very pleasent. When he asked his assistant to help him to finish up the comprehensive exam I was shocked to hear her reaction «What! What do you want me to do!?» Whew tough girl to talk to her boss like that!
The exam was finally over and I had ²⁰⁄₂₀ vision once again because of the thin silicon contact lenses that Dr. Rosenblum graciously fitted me with.
I was so happy with the exam that I decided that instead of shopping around for prices for the cheapest contacts I would go ahead and order them with him. I sat down with an asian lady first and she started to type in my information so that she can check me out. I asked her how much each box of contacts were ands he said it was $ 70 which seemed high but like a said because of the service Dr. Rosenblum gave me and because of the $ 100 credit from livingsocial that I had left over I didn’t mind as much. I ordered two boxes and waited until I got my receipt… To my surprise and disappointment I saw a $ 70.00 contact fitting fee that was on the receipt also. I told the lady what was told to me over the phone and explained to her that was the only reason I bought the Living Social deal and the only reason i came to the office and bought the contact lenses here. She asked me who I spoke with on the phone and I gave her the name. She called the other store to confirm and the girl said yes she told me that. The lady then scolded her over the phone and then came to me and said I’m sorry she told you the wrong info but I still need to charge you the fitting fee!
I was very upset because I felt like I was misled. If you don’t train your employees correctly you should take responsibility for it not make the customer pay for a mistake your employee made.
All in all, I’m more so disappointed because I really liked Dr. Rosenblum. I hope and wish that he will get more reliable staff so that I can go see him once more!

I have good things to say about this place. The staff is friendly and professional and Dr. Rosenblum is just so friendly, makes you feel very comfortable. They have a great selection of eyeglasses from budget friendly to high end frames. Would recommend!

Found this place on groupon and decided to obtain the prescription sunglasses there. This happened at the beginning of October this year (2011). I ended up paying about $ 235 for the sunglasses + $ 49 for the eye exam (groupon special). An eye exam and purchasing sunglasses was an overall pleasant experience. The staff did a great job helping me pick a great pair of sunglasses. Then I enjoyed having an eye exam performed by doctor David Rosenblum. So after my initial visit I was definitely going to give this place a 5-​star rating. However, something happened afterwards that made me change a 5-​star rating to 1-​star rating. In short, I had a small space between the lens the the glasses frame that I noticed weeks after I purchased the glasses. I came back a month later to see if anyone would help me fix it, however, the staff was unable to do that. They seemed to make a genuine attempt somewhat to fix it and after I insisted that they perhaps send it back to the lab for further fixing I was told that it is as good as it will get and they cannot do anything more. So I ended up leaving the store unhappy and leaving a negative 1-​star review on Unilocal afterwards. However, that is when Dr. David steped in and showed what a ‘real customer service’ is. He followed through on my review & concerns 110%, literally every step of the way… in other words, he did not rest until I was 110% satisfied with EVERYTHING at Eyesite Optometry. Thank you so much Dr. David for all your help. I will definitely recommend Eyesite Optometry to anyone… this is one of the few place that truly, truly do care about customers all the way. And I will definitely come back to Eyesite Optometry for all my future eyesight needs.
Once again, superb job guys!!!
–Semir

They are expensive, and before you pay, they treat you well, afterwards, they treat you like hell and couldn’t care less. When there is an issue after you pay, that’s the biggest nightmare for customers, and they handle it very unprofessionally.
All we wanted is just a pair of new contacts. We ended up paying around $ 300 (insurance +OOP) and got nothing yet, not even the eye exam result and contacts prescription. We gave them our insurance information days ahead of time, told them we wanted new contacts, did what they asked us to do and only those exams they promised are covered by insurance, and paid whatever they told us to pay. Several days later, they called back to ask us to pay for additional $ 300, on top of the $ 300 they collected from us and insurance company. They told us the insurance doesn’t cover one test that they thought is covered. Isn’t this ridiculous? Because this is due to their failure to understand the insurance policy correctly, but they are asking us to pay full price for it. How do we know it’s not one of their money-​making tactics? When we refused to do so and asked them to figure out a solution, they vanished and never called us back for another 1.5 months until we called them again. And they finally promised to refund part of the OOP but the $ 200 insurance allowance is just gone. We never planned to yell at them and wanted to solve this issue, but what makes us angry is their attitude. You just don’t treat your customers like that, even after they paid.
Also, to be fair, the doctor is nice (of course before the whole issue, afterwards not quite so), but the eye exam price is really high compared to other places, and in addition to the regular eye exam fee, they charge a separate contact eye exam fee, which is also high. The doctor only recommends some of the more expensive contact lenses brands, and only daily and monthly disposals.

A huge fan! Dr. David is so nice. They answer all of your questions and truly take the best care of you. I hadn’t gotten my eyes checked in about 2 years and they didn’t make me feel guilty or bad about it at all — which I was expecting, and well, deserved. I bought a Groupon deal and couldn’t wait to use it.
They had a great selection of glasses. I chose some Ray Ban’s and I am counting down the days until they are ready. Prices were reasonable for my frames too!
THe oNLY reason I’m not giving them a 5, is because the address of the office is not up to date with online GPS systems. The address online took me to a location in some gated residential neighborhood and it caused me to be late.
Love this place and the entire staff, though!

My son and I went to see Dr. Rosenblum as new patients. We found both the doctor and his staff to be very professional, friendly and personable. Dr. Rosenblum has a great sense of humor and he took the time to answer all my questions. My son and I both appreciated the state of the art equipment in his office — no more air in the eye to test for glaucoma! His staff was very patient with me as I tried on what seemed like every pair of glasses they had, only to end up picking the first pair I tried on!